The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
The order never arrived at my home. I contacted customer service twice who did not provide me with any information and does not seem very concerned about my request.
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Response from TISSUS PRICE
Hello, our customer service has already reached out to you several times regarding this matter and an investigation is underway so that your delivery person can contact you to inform you where your package was dropped off. We are doing everything possible for your delivery agency to get back to you quickly. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Order placed on July 27 and since then (we are on August 12) no news, not even a little email to say there is a delay. No way to reach anyone and on the order tracking it says 'in preparation'. However, I have already been asked to evaluate my purchase twice. I will not renew my experience and I do not recommend this store to anyone...
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. As indicated by phone, your package encountered a technical incident during delivery and we had to modify its trajectory so that it could be delivered directly to your home. We thank you for your understanding and remain at your disposal at 04.22.14.50.00. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
well let's say... 7 days to receive three samples... I thought I was being generous... so I will never have my order because I'm leaving on Monday.... there you go
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Response from TISSUS PRICE
Hello, we sincerely apologize for this inconvenience. The summer period as well as the sales period can indeed impact delivery times. However, you can place an order for pickup at a relay point and/or post office so that your package can be made available for you to collect upon your return. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Bravo. Order still hasn't arrived. Despite my daily calls, Tissus Privé seems to find this normal since nothing has been done to investigate the problem. Thank you for putting us in a nice predicament (I specify that a note was added to the order to explain the urgency (school fair). The order is announced maybe for June 17: 10 more days, well done and thank you.
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Response from TISSUS PRICE
Hello, we are sorry for the inconvenience encountered. We remind you that packages are not delivered during weekends and that public holidays as well as the preparation time for your order can impact the delivery time as indicated in our terms and conditions. A goodwill gesture has been sent to you by email to apologize for this inconvenience. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Order still not received..
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. Our customer service has contacted you to provide more information about the tracking of the package that was left at the post office. We thank you for your understanding and wish you a good day. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Samples cut haphazardly and tiny. One of the materials was not the right one. Delivered 3 days later than expected. Too bad, it's a service that is very practical not only for buyers but also for fashion school students who can use it for their projects and need it to be neat.
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Acheteur Vérifié
Rating: 1 out of 5
You ask me to evaluate you but I still haven't received my order.
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Response from TISSUS PRICE
Hello, your order has been made available at the post office you chose. We invite you to go pick it up with an ID. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
I was never able to place my last order as my credit card was refused by your services even though it had been validated during my sample request. No problem with my bank. So very disappointed. I made a request for a bank transfer that never went through. That's it for me with Tissus-price even though I was excited about your site.
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Response from TISSUS PRICE
Hello, Your credit card payment worked well but we have not received any bank transfer. We remind you that bank transfers must be made by logging into your bank and then registering our bank details. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Order still not received although my package would be at the pickup point when it is not
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Response from TISSUS PRICE
Hello, as indicated by email, your order is indeed available at the pickup point 'Coquelicot' with proof of signature from this point. If they do not provide you with any package, do not hesitate to request a letter attesting to the non-receipt of this package to forward to Colissimo services. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Fabric received folded (velvet too) mediocre quality.
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Response from TISSUS PRICE
Hello, our velvet fabrics are sent folded because they do not wrinkle. However, we pay attention to other fabrics that may show crease marks that do not come out, such as our faux leathers, our oilcloths, or our waterproof fabrics. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Very poor quality faux leather
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Response from TISSUS PRICE
Hello, we remind you that we have a service for sending free samples via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Delivery problem, I still have not received my order to this day... so it's hard to rate this site objectively.
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Response from TISSUS PRICE
Hello, We are sincerely sorry for this inconvenience. Our After-Sales Service is doing everything possible to resolve this delivery issue with Colissimo as quickly as possible. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
It's been a month since I ordered 5 samples and I still haven't received anything, you can imagine that my rating for you is 0 on everything. And not a single email to let me know where my order is. I ordered my product from a competitor and received my order in a week. I don't think I can order from you again. Best regards
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Response from TISSUS PRICE
Hello, Your sample envelope was delivered 3 days after your order was placed. As we indicated by email, we resent them as a commercial gesture so that you could receive them if that was not the case. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
A waiting time of one month is incredible, moreover the order does not satisfy me since what I requested is not included but has been paid for
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Response from TISSUS PRICE
Hello, following strike movements in Belgium which we informed you about by email, we are sorry that you experienced a delay in the delivery of your order, which is why a commercial gesture has been sent to you. Furthermore, your order has been sent in its entirety, with all the items you ordered. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Impossible to find a slot with the delivery person.
I requested a refund
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Response from TISSUS PRICE
Hello, as indicated by email, your carrier can drop off your package at a partner relay point with the delivery agency near you or leave it directly at the agency if it is not too bulky. If this is still impossible for you, we will take back this package and process the refund for your order. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Fast reception and impeccable quality of the received fabrics. I highly recommend.
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Acheteur Vérifié
Rating: 1 out of 5
Fast delivery but a width of 1.50 m is not a value of 1.46 to 1.48 indeed the cut is not straight and wavy. Be careful with the nature of its use. An evaluation of a product should not be based on an evaluation such as you presented to me, I will try to forget you, best regards
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Response from TISSUS PRICE
Hello, our widths are indicated in the product description and this is a measurement we cannot afford to recut. We also remind you that the indicated widths do not include the fabric's selvedge. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Haven't received my order yet. It's been 8 days
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Response from TISSUS PRICE
Hello, we apologize for the inconvenience you encountered. Our After-Sales Service has already contacted you to offer you a goodwill gesture, and we have directly reported this information regarding the delay to Colissimo services. We remain at your disposal if needed by email or at 04.22.14.50.00. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
After payment no delivery...
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Response from TISSUS PRICE
Hello, your order was delivered as agreed on 12/04/2018 by your carrier DPD. A signature was also provided since the package was against signature. In case you have not received your package, we invite you to contact your agency as well as our customer service by email or at 04.22.14.50.00. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
I am still waiting for my package and I do not know if it has already been shipped by your service. After a cancellation of my order due to a computer problem with your store, it was supposed to be shipped to me as soon as possible, and since then I have been waiting. I hope to hear from you soon and I am now waiting for a nice commercial gesture from you.
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Response from TISSUS PRICE
Hello, please excuse us for this inconvenience. Due to a computer bug, the rest of your order has been shipped as indicated by phone so that you can receive it as soon as possible. A commercial gesture has also been made to apologize for this problem. Thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
I am still waiting. I have only received a package of buttons so far... I would like to know where the rest of my order is...
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Response from TISSUS PRICE
Hello, please excuse us for this inconvenience. Due to a computer bug, the rest of the order has been shipped to you as indicated by phone so that you can receive it as soon as possible. A commercial gesture has also been made to apologize for this problem. Thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Uncut board, straight with the visible line in black felt. Dirt stains and surprisingly damp on the edge. Disastrous delivery.
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Response from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you as soon as possible to resolve the issue. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Order still not received. Very disappointed by the delays. The order took a long time to be sent even though I only ordered these pieces. Order placed on Tuesday evening and still not arrived. I would have liked it to be here for the weekend.
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Response from TISSUS PRICE
Hello, your order was delivered within 72 hours and this timeframe corresponds to our delivery times indicated in our general sales conditions. We also remind you that the preparation time is not included in the delivery time, so you should allow an additional 24-48 hours depending on the quantity of your order. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Satisfied with the product.
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Response from TISSUS PRICE
Everything is perfect, fast delivery, thank you.
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Acheteur Vérifié
Rating: 1 out of 5
Very long delivery times... Satisfaction survey received before the order.
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Response from TISSUS PRICE
Hello, your package was dropped off at the relay point you chose when placing your order. The order was indeed dropped off within 72 hours, which is within the delivery times we offer as indicated in our general sales conditions. We now wish you good sewing and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Not yet received the product.
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Response from TISSUS PRICE
Hello, your order was delivered to you on March 6, 2018, by your carrier DPD, who informed you of the different stages of tracking during the delivery of your package. It was also against signature for more security. We thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
0 for me, very happy usually but I still don't have my order :( I was offered delivery on Thursday the 21st or Friday the 22nd. I suggested the 21st and was told it was impossible and I still have nothing.
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Response from TISSUS PRICE
Hello, we are sincerely sorry, the bad weather at the beginning of 2018 has indeed been quite difficult to manage in terms of delivery. Our partner DPD has done everything possible to deliver your order as quickly as possible despite the three additional days for your delivery. We thank you for your understanding. Best regards, Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
The website and product selection are good.
The purchase was made and paid on 27-1-2018.
But... the delivery to this day (15-2-2018) is poor
Respond to the various emails, only that they will respond as soon as possible. Asked how long the earliest possible, there is still no response
Question: Is this site reliable? What are the experiences of others
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Response from TISSUS PRICE
Hello, our customer service and after-sales service has already contacted you several times by email for several days to inform you about the delivery of your order. We remind you that we can also be reached directly at 04.22.14.50.00. Best regards, Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Not received
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Response from TISSUS PRICE
Hello, we are sincerely sorry, the bad weather at the beginning of the year 2018 has indeed been quite difficult to manage from a delivery point of view. Our partner DPD has done everything possible to deliver your order as quickly as possible despite the additional days of your delivery. We thank you for your understanding. Best regards, Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
No delivery after a week? Is that normal??
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Response from TISSUS PRICE
Hello,
We apologize for the inconvenience encountered, a complaint has been made to the carrier.
Our customer service will contact you as soon as possible to offer you a commercial gesture.
We thank you for your understanding and remain at your disposal.
Best regards
Corinne
TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Very slow delivery Fabric stained and torn package ... Terrible
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Response from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you as soon as possible to resolve the issue encountered. We thank you in advance for your understanding. Best regards. Corinne TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Upon opening the package, the boa was shed (no pun intended). SOS vacuum cleaner, impossible to handle it without being covered in feathers. I will not recommend this product. Regards,
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Acheteur Vérifié
Rating: 1 out of 5
Extremely disappointed with the delivery which has been postponed twice and I still have not received my package at this time. Hello, we are sorry for the inconvenience caused by the late delivery.
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Acheteur Vérifié
Rating: 1 out of 5
Second time I order, the two products do not match my request Hello, .. The two products you ordered are not identical because you requested a gray imitation and a light gray.
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Acheteur Vérifié
Rating: 1 out of 5
Never received my order Hello,.. Your package was delivered on September 1st to the address you provided. A proof of delivery is also available. We are sending you all the c
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Acheteur Vérifié
Rating: 1 out of 5
Problem between selected color and received color. Hello, we are sorry for the inconvenience you encountered, you can open a claim by providing us with a photo of the fabric and explaining to us.
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Acheteur Vérifié
Rating: 1 out of 5
Terrible Hello,.. We are sorry for the inconvenience caused by the late delivery of your package, a complaint has been made to the transport company, customer service will get back to you
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Acheteur Vérifié
Rating: 1 out of 5
Very angry: I have to go to Bobigny to pick up an envelope weighing a few dozen grams while I live in Aubervilliers. Is this a joke? Never ordering from this site again.
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Acheteur Vérifié
Rating: 1 out of 5
The fabric is of very poor quality. Under the heat of the iron, it deformed, large blisters formed, shrinking the fabric by more than a centimeter in width and making it unusable.
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Acheteur Vérifié
Rating: 1 out of 5
1m of felt ordered, received 30 cm of black stain impossible to use. Hello, please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve...
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