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Rating: 3 out of 5
I expected a smaller liberty fabric. Good quality of the fabric
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Customer reviews of TISSUS PRICE
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 37 625 published reviews
Summary of reviews
The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Incompetent DPD carrier
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Response from TISSUS PRICE
Hello, we sincerely apologize for this inconvenience. Due to the yellow vest movements and protests in France, some packages have been delayed. However, we thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
Disappointed with the fabrics, I didn't understand the description at all.
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
A
Rating: 2 out of 5
The stock indicated on the site was 2m70, so I placed my order for 2m50, and in the end, there was only 2m left, so I couldn't get my order. However, I was refunded.
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Rating: 3 out of 5
Good quality and well explained. But more explanations would be better for beginners. Thank you
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Response from TISSUS PRICE
Hello, we are sorry that the information we provide is not sufficient. You can contact us by email at [email protected] or directly at 04.22.14.50.00 to obtain more information from an advisor. Best regards. Rebecca TISSUS PRICE
A
Rating: 2 out of 5
Insufficient quality
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Response from TISSUS PRICE
Hello, we remind you that we have a service for sending free samples via our online store that allows you to check if the fabric meets your needs. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
A
Rating: 2 out of 5
The delivery was not made at the scheduled time and I wasted a morning waiting for it for nothing.
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Response from TISSUS PRICE
Hello, we apologize for this inconvenience. This is an exceptional incident with your delivery person who unfortunately had to postpone the delivery to the next day you chose. We thank you for your understanding and remain at your disposal.
Best regards.
Rebecca TISSUS PRICE
Best regards.
Rebecca TISSUS PRICE
A
Rating: 3 out of 5
Don't know
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A
Rating: 3 out of 5
little service
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Response from TISSUS PRICE
Hello, an email indicating the procedure to return the product that does not satisfy you has already been sent to you. In addition, we have also given you a commercial discount. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
Very disappointed. Fragmented quantity, chosen fabric replaced by default. I gave my agreement, that's for sure, but everything was paid for. At the time of ordering, no stock shortage was reported. This is not the first time this has happened. I also believe that I will not order from you again.
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Rating: 3 out of 5
The delivery person was 5 minutes late compared to the time I was given
Not a big deal but he could have at least warned me
But he was not aware that there were delivery times when I explained to him that I was calling the delivery service because I saw the arrival time approaching
No message and moreover when I went to track my package it was noted delivered
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Not a big deal but he could have at least warned me
But he was not aware that there were delivery times when I explained to him that I was calling the delivery service because I saw the arrival time approaching
No message and moreover when I went to track my package it was noted delivered
A
Rating: 2 out of 5
Received damaged fabric
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. Our After Sales Service has already contacted you to resolve the issue encountered. We thank you for your understanding. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
The wine-colored gabardine is not at all the same color in reality as in the photos on the site. Really disappointed, I will have to find something else...
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Response from TISSUS PRICE
Hello, We remind you that we have a service for sending free samples via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
The wool fabric is neither wool nor boiled wool but a simple stretch.
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Response from TISSUS PRICE
Hello, we are sorry but the fabric you ordered is indeed wool fabric due to its appearance and composition. However, there are different types of wool fabric with varying thicknesses and compositions. We have a sample sending service via our online store that allows you to check if the fabric matches your search. Best regards, Rebecca TISSUS PRICE.
A
Rating: 2 out of 5
I am very unhappy with the quality of the fabric, it is so thin that you can see through it and yet it is supposed to be canvas. Mrs. Bouregaya.
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Response from TISSUS PRICE
Hello, we remind you that we have a free sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE.
A
Rating: 3 out of 5
We do not have an approximate delivery date. It's a shame.
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Response from TISSUS PRICE
Hello, the delivery times are indicated on our site and are 72 hours for mainland France, and you can track the progress of your package in the email that was sent to you containing the tracking link for your order. Best regards. Rebecca TISSUS PRICE
A
Rating: 2 out of 5
,take a photo to prove their color error after 2 phone calls, do promotions with you, we are not winning,
to redo an order with 6 euros 90 in fees, I don't think I will follow you in the future
.
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to redo an order with 6 euros 90 in fees, I don't think I will follow you in the future
.
Response from TISSUS PRICE
Hello, please excuse us but we do not understand your request. In case of preparation error, it is necessary to obtain a photo so that we can retrieve the fabrics sent by mistake and send you the correct ones without any shipping costs added to your charge. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
Several fabrics ordered. A green glitter fabric instead of turquoise
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Response from TISSUS PRICE
Hello, as colors vary for everyone, we remind you that we have a free sample sending service that allows you to check the color and texture of the fabric to satisfy you. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
super fabrics but very poorly cut (a little care doesn't hurt)
not very responsive on the preparation of the package.
for info: the package tracking is useless, it is completely off track
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not very responsive on the preparation of the package.
for info: the package tracking is useless, it is completely off track
Response from TISSUS PRICE
Hello, as the chiffon fabrics are very thin, it is difficult to make very straight cuts, which is why we always put a cutting margin above your order. The package tracking allows you to see the progress of your package until it is delivered to you; here the delivery was scheduled at the post office. Best regards. Rebecca TISSUS PRICE
A
Rating: 2 out of 5
I ordered wax fabric, it arrived with large stickers certifying its quality that are very difficult to peel off. I sent a complaint message and was advised to use an iron on the fabric to remove them and then wash it. I followed these instructions, the stickers came off but the glue remained, a good part of the fabric is unusable, I am very unhappy.
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Response from TISSUS PRICE
Hello, all wax fabrics have these labels that should be removed as our customer service advised you, preferably with steam from an iron. This way, it comes off easily and leaves no glue residue. If it persists, try washing your fabric again or using a sponge like Spongex to remove the glue residues. Best regards. Rebecca TISSUS PRICE
A
Rating: 2 out of 5
I had ordered a quantity greater than the stock. I was automatically given what was left in stock, which is 1m to make a jacket and another meter of a different fabric to make a blouse. Knowing that I am 1.71m tall, what am I supposed to do with this 1m?? I am very disappointed and on top of that, I received a harsh email specifying that it was my fault. I do not recommend this site as there is no dialogue.
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Response from TISSUS PRICE
Hello,
We are sorry but you entered a quantity of "1m" when placing your order on our site as shown on your invoice. We could not intercept your order in time as it had already been processed by the post office to try to add more meters. Best regards. Rebecca TISSUS PRICE
We are sorry but you entered a quantity of "1m" when placing your order on our site as shown on your invoice. We could not intercept your order in time as it had already been processed by the post office to try to add more meters. Best regards. Rebecca TISSUS PRICE
A
Rating: 2 out of 5
Disappointed with the fabric, not thick enough for a deck chair. Moreover, I received the end of the roll which is defective.
Very fast delivery.
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Very fast delivery.
Response from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to check if the fabric meets your needs. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
Delivery times are not compatible with work. Too complicated to pick up the package.
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Response from TISSUS PRICE
Hello,
We remind you that delivery is possible to a relay point. Best regards. Rebecca TISSUS PRICE
We remind you that delivery is possible to a relay point. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
Order arrived late..... delay on my work. This has happened to me several times... And not even a commercial gesture...
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Response from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
I received my order but I am disappointed with the thickness, the description says 488g/m and I found it very light so I used it for another project.
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Response from TISSUS PRICE
Hello, We remind you that we have a service for sending free samples via our online store that allows you to check if the fabric meets your needs. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE.
A
Rating: 3 out of 5
Out of 4 fabrics ordered, only 1 usable, poorly cut, not on the grain, thread pulled, frayed fabric, very disappointed, will not order again.
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you as soon as possible to resolve the issue. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
Hello, I ordered 4 colors of double gauze. Out of 4, 3 were cut in waves, one was so poorly cut (royal blue) that I couldn't get the 50 cm I ordered after re-cutting. This is not worthy of a professional fabric supplier... Best regards, Mrs. Noll Evelyne
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Response from TISSUS PRICE
Hello, please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
Two mouse gray fabrics with a totally different shade. Yellow piping and zipper but totally different. Impossible to make a harmonious piece
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Response from TISSUS PRICE
Hello, we remind you that each product being different, each has its own dye lot. We also remind you that we have a sample service available. Best regards. Rebecca TISSUS PRICE
A
Rating: 2 out of 5
Following the receipt of my package, I realize that I am missing a product, I have still not received a response from customer service.
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Response from TISSUS PRICE
Hello, it seems that our emails were received in your spam folder. Following our phone conversation, the missing product has been resent to you by mail. Thank you for your understanding. Best regards. Rebecca TISSUS PRICE
A
Rating: 2 out of 5
No customer arrangement when an order of fabrics is incomplete due to poor stock management.
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Response from TISSUS PRICE
Hello, our After Sales Service has contacted you by phone and email several times to find a solution together. Since you were not interested in any other product, we refunded you as you wished. Best regards. Rebecca TISSUS PRICE
A
Rating: 2 out of 5
Poor quality fabric. I will not order fabric online again.
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Response from TISSUS PRICE
Hello, the fabric you ordered is of good quality and is also Oeko-Tex certified. We remind you that we have a service for sending free samples via our online store that allows you to check if the fabric matches your search. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
Great fabrics, never disappointed so far
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A
Rating: 3 out of 5
For my first order, no issues: it arrived on time (thank you La Poste). For my second order, it arrived after the deadline (6 days). Moreover, the carrier (DPD) asked me to choose a day and time for delivery, which I did. My package was supposed to be delivered between 10:20 AM and 1:20 PM. On the day, the delivery person came at 5:30 PM. In short, stuck at home all day long.
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Response from TISSUS PRICE
Hello, we are sincerely sorry. Your departmental transport agency has experienced delays during this summer period. We have reported the information to them and hope that you are satisfied with your order. Thank you for your understanding. Best regards. Rebecca TISSUS PRICE
A
Rating: 2 out of 5
My discount voucher was not taken into account and I received a stained fabric, as if faded by the sun.
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Response from TISSUS PRICE
Hello, we are sorry but you do not have any discount voucher for your first order. Our after-sales service will get back to you regarding the defect you encountered. Please feel free to send us a photo at [email protected]. Best regards, Rebecca TISSUS PRICE.
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Rating: 3 out of 5
Too bad my coupon was out of stock.
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Rating: 2 out of 5
Package delivered on time. Extremely disappointed by the quality of the faux leather. Once sewn, it tears easily when pulled slightly. And the fusible interfacing does not stick.
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Response from TISSUS PRICE
Hello, our faux fabrics are of quality, so we invite you to sew them with leather needles and polyester thread. Regarding our fusible interfacing, remember to place the shiny side against the fabric so that it adheres properly, and if necessary, use the steam from your iron. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
Package received on time, ribbons ordered met my request. The only downside is that one item is missing, even though it is well noted on the invoice. Steps to be taken therefore. This aspect is really not great.
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this oversight. Our After-Sales Service has taken note of your contact and we will send you the missing product as soon as possible. Thank you for your understanding. Best regards, Rebecca TISSUS PRICE.
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Rating: 3 out of 5
DPD offered me a delivery on Friday 8/06 between 10:40 AM and 1:45 PM. I blocked my morning to be present for the reception of my package which did not arrive in the scheduled time slot. A new delivery was scheduled for Monday in the same time slot. So I lost 2 mornings for the delivery of this package. That's a bit too much in my opinion.
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. Our customer service has already contacted you regarding this matter to arrange an imperative delivery. We thank you for your understanding and remain at your disposal. Best regards, Rebecca TISSUS PRICE.
A
Rating: 2 out of 5
I ordered elastic lace: I received an elastic fabric so thick that it cannot be called lace.
Sorry.
Moreover, I paid as much for shipping as for the fabric.
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Sorry.
Moreover, I paid as much for shipping as for the fabric.
Response from TISSUS PRICE
Hello, the fabric you ordered is actually guipure, hence its name "Guipure lace"; it is indeed thicker and can be used to embellish a garment or an accessory as indicated in its description and shown by its weight. We remind you that we have a free sample service. Best regards, Rebecca TISSUS PRICE.
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Rating: 3 out of 5
The honeycomb has increased by 2 euros per meter all at once 8.90 instead of 6.90 euros overnight
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Response from TISSUS PRICE
Hello, indeed it was a limited-time promotion on some of our honeycomb fabrics. Best regards. Rebecca TISSUS PRICE