The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
Fabric of very average quality, threads not in the ordered color
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. We invite you to provide us with a photo of the product received that does not match the color you want by email at [email protected] so that we can resolve this issue for you. We remind you that we have a service for sending free samples. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Regarding item M7466 it is unusable for me as I received the explanation in 3 different languages: German, English, and Spanish. I did not receive it in French. I am a beginner in sewing and I am not able to translate it. If you could send it to me in my language: FRENCH, it would indeed be more suitable
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Response from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the problem encountered as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Several times it has happened that the ordered fabric is no longer in stock. Disappointed with the quality of some fabrics (or their description which does not allow for a proper assessment).
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Response from TISSUS PRICE
Hello, we apologize for the inconveniences encountered due to stock shortages. We strive, despite the difficulty of measuring the lengths taken during our order preparations, to be as precise as possible. We also remind you that we have a service for sending free samples. Best regards, Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
very late delivery
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Response from TISSUS PRICE
Hello, we sincerely apologize, the weather conditions at the beginning of 2018 have indeed been quite difficult to manage from a delivery standpoint. Our partner Colissimo has done everything possible to deliver your order as quickly as possible despite the two additional days of your delivery. We thank you for your understanding. Best regards, Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I am satisfied with my order, but you absolutely need to change your delivery provider. I had a stupid subcontractor who arrived 6 hours late, and only because I complained.
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. Following your message, a complaint has been made to your carrier and your file has been forwarded to our After-Sales Service. We remain at your disposal. Best regards, Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Very disappointed upon receiving my package (wrong pattern) the customer service accepted my apology suggestion but I don't know if, without my proposal, a commercial gesture would have been made. For a first attempt, it was not a masterstroke.
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Response from TISSUS PRICE
Hello, given the exceptional problem you encountered with your order, our After-Sales Service would have indeed made this commercial gesture by offering you the pattern received by mistake, even without your suggestion. We thank you for your understanding and remain at your disposal. Best regards, Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
The delivery by DPD is deplorable:
1) You have to choose a large time slot, which blocks half a day, or is straddling two half-days, then we are informed at the end of this time slot that, sorry, the delivery cannot take place that day, and that we must choose another day and another time slot
So I did not receive my package
2) The pick-up points are too rare
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Response from TISSUS PRICE
Hello,
We are sorry for the inconvenience encountered, a complaint has been made to the transport company. Our customer service will get back to you to apologize for this wait. We thank you for your understanding
Best regards,
Corinne
TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
disappointed between the photo presentation of the product on the site and the reality after receipt.
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to verify if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details of the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I ordered samples beforehand before ordering my fabric, and the fabric received does not match the sample at all. I sent two messages and still have no responses. I am a professional and cannot settle for the fabric received when my clients chose the color of the sample. Please respond to me and find a solution.
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Response from TISSUS PRICE
Hello, we are sorry for the inconvenience you encountered. Our After Sales Service has contacted you regarding this inconvenience to offer you a solution. Best regards, Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
It's a shame that you have to reach 69.90 euros to avoid shipping costs.
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Response from TISSUS PRICE
Hello,
We are sorry but we have experienced price increases from our suppliers and a rise in transport costs which leads us to make price adjustments.
In order not to pass this on to our products, we have decided to impact it on the free shipping threshold which is now set at 69.90 euros.
Thank you for your understanding. Best regards, Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Happy with my fabric but disappointed by a request made in fact in the order I had asked to have 3x1m instead of 3m in one piece and it was not taken into account.
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Response from TISSUS PRICE
Hello, we are sorry but we do not provide cutting service as indicated in our general sales conditions. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Quality of the fabrics disappointing, the colors do not always match the photo.
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Response from TISSUS PRICE
Hello, we remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I had the very unpleasant surprise of discovering a fabric of very poor quality, with no hold. I don't know how I could use it. Should I put it in the closet? For now, I have no desire to order from Tissus Price MNG
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Fabric received with a lot of stains and especially no response from customer service and order that is not arriving on time
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Response from TISSUS PRICE
Hello, Following your complaint on 17.01 regarding a stained fabric received, the after-sales service contacted you on 18.01 in response to your email (we advise you to check your spam folder) and is waiting for additional information from you to resolve this inconvenience. Best regards, Corinne TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I received my fabric quickly but am waiting for a response from customer service regarding a fabric error upon receipt of my package... order not respected this time
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Response from TISSUS PRICE
Hello, our After Sales Service has contacted you to resolve the issue you encountered. We thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Unhappy because for my birthday, you promised me a gift: SPM-ANNIV-7GMD. Where is it?
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Response from TISSUS PRICE
Hello,
To benefit from your birthday code offering you a surprise gift from 15€ purchase, you just need to copy your code at the bottom of your cart in the discount code section. (your code is valid for one month)
We thank you for your understanding and remain at your disposal.
Best regards
Corinne
TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The roll is stained on one side. I am disappointed.
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Response from TISSUS PRICE
Hello, please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Package well received with adequate packaging. However, my package was waiting at the pickup point for a week due to not receiving an email notifying me of its arrival...,
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Acheteur Vérifié
Rating: 3 out of 5
Delivery took way too long for a pattern that could be sent in an envelope, which would save us from rushing to the post office if we are not there for the mailman ..,
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Acheteur Vérifié
Rating: 3 out of 5
We did not receive a package that matched our order. Hello,.. We are sorry but we cannot know how your package was not in accordance with your order. We invite you to send us back,
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Acheteur Vérifié
Rating: 3 out of 5
2 negative points: - 1st delivery incomplete without warning either before delivery or upon receipt of the delivery note. - delivery imposed at a post office with opening hours, impossible to pick up the package.
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Acheteur Vérifié
Rating: 3 out of 5
Order sent quickly, products corresponding to the request except for the buttons (smaller but similar),
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Acheteur Vérifié
Rating: 3 out of 5
For this first order, I did not receive any email tracking indicating that my order had been shipped. I only received an email stating that my order was accepted along with my payment. By the way, the payment was debited
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Acheteur Vérifié
Rating: 3 out of 5
Nothing to report.
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Acheteur Vérifié
Rating: 3 out of 5
Not bad selection of fabric at democratic prices. But the impossibility of delivering my oilcloth to pick-up points forced me to cancel it and only take fabric. However, I am still waiting for my refund. For
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Acheteur Vérifié
Rating: 2 out of 5
Delivery service way too long. Order made on 10/08 and still nothing on 18/08. Moreover, email request to know where to deliver the package because it is too big. The logic would be to take the address given in the category.
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Acheteur Vérifié
Rating: 2 out of 5
Unfortunately, the sequins do not hold.. And the piece is filled with sequins.. So it cannot be used much. Hello, we are sorry for the inconvenience you encountered. We will,
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Acheteur Vérifié
Rating: 2 out of 5
Big big problem with the delivery of my order... you should change your service provider because they misled me for a week and a half. Impossible to contact them by email or by phone. And of you
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Acheteur Vérifié
Rating: 2 out of 5
Items ordered on Friday, July 28 at 12:50..Delivery Thursday, August 3 in the late morning..COLISSIMO package well sealed, intact, accessories in a well-sealed bag inside the package..Delivery note to the
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Acheteur Vérifié
Rating: 2 out of 5
Not attentive to the customer, I ordered a satin that was out of stock, I requested a credit note to order another fabric of a similar color, but more expensive, I did receive my fabric, but no credit note.
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Acheteur Vérifié
Rating: 3 out of 5
The choice of fabrics is limited compared to the orders I placed a few years ago.. moreover, I find the site quite complicated to navigate.. I would have liked the zooms to be more extensive
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Acheteur Vérifié
Rating: 3 out of 5
correct,
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Acheteur Vérifié
Rating: 3 out of 5
No issues with the delivery, but I regret not being able to assess the size of the fabric patterns, which turned out to be much larger than I thought. Otherwise, good quality and good service.
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Acheteur Vérifié
Rating: 3 out of 5
Fast and careful shipping for its packaging. As for the fabrics, a bit disappointed, the pink fabric ordered was cut hastily and is frayed. The pastel yellow with white clouds is stained on
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Acheteur Vérifié
Rating: 3 out of 5
Too bad the package got stuck, status in preparation,
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Acheteur Vérifié
Rating: 3 out of 5
Everything is perfect but the colors of the bias do not match the colors of the fabrics. I ordered two pieces of burgundy fabric and one piece of red fabric. I received one red fabric, one burgundy fabric.
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Acheteur Vérifié
Rating: 3 out of 5
I had an issue with my order, I was called for a return, I received an email, but the return slip was not attached, so I used the fabric received by mistake anyway because it was urgent, I had a project p
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Acheteur Vérifié
Rating: 3 out of 5
Stock available on the site that was not actually available... A bit disappointed for a first experience,
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Acheteur Vérifié
Rating: 3 out of 5
Which service would you like to talk about: the delivery or the material provided?
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Acheteur Vérifié
Rating: 3 out of 5
A bit complicated to get delivered. Apparently some stock issues. And the second delivery arrived folded and not rolled (ironing required),
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