The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
The fabrics are of good quality and the price is right. However, from one order to another, the colors are not the same, and as for customer service, what can I say except that it is useless, the customer is only good for buying. No consideration, no apology in case of error even though I spend an average of €2000/year at Tissus Price. And be careful because it is impossible to contact this company by phone. Moreover, delivery is long and always chargeable regardless of the order amount. I am looking to change suppliers.
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Response from TISSUS PRICE
Hello,
First of all, we would like to thank you for your loyalty and your regular orders at Tissus Price. We are sincerely sorry to read about your disappointment and wish to clarify the situation.
Please know that our customer service has handled all your emails without exception. The person responsible for printing was exceptionally absent, which may have delayed our response. Upon their return, a solution was proposed to you and your order was reprinted at our expense to correct the issue encountered.
Regarding the color difference, it comes from a technical adjustment of the printing machine, made to achieve a better quality output and more vibrant colors.
We understand that these inconveniences may have affected your experience, but rest assured that our customer service has fully fulfilled its role and that we are doing everything possible to improve our services, both in terms of quality and deadlines.
Best regards,
The Tissus Price team
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Sylvie B.
Rating: 3 out of 5
following a purchase from 22/07/2025
Disappointed because the order was canceled even though I had paid by bank transfer the day after my order (revalidated later because I made myself known) and also disappointed with the quality of the fabric which from the first wash, there were white marks on the navy blue so not very satisfied
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Response from TISSUS PRICE
Hello Sylvie,
Thank you for taking the time to share your opinion. We are sorry to learn that your experience with TISSUS PRICE did not meet your expectations, both in terms of order management and fabric quality. Please know that we take your feedback very seriously and will pass it on to our team to improve our services. Do not hesitate to contact us directly to discuss your order and find a solution that would suit you.
Best regards,
The TISSUS PRICE team
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Marie-pierre L.
Rating: 3 out of 5
following a purchase from 11/08/2025
Pretty fabrics but the search filters are not practical and the information on the composition is not precise
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Van T.
Rating: 2 out of 5
following a purchase from 07/08/2025
Low quality fabric
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Malaurie D.
Rating: 2 out of 5
following a purchase from 31/07/2025
The sewing margins are too tight
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Patrick P.
Rating: 3 out of 5
following a purchase from 26/07/2025
Hello, The material suits us, Except that we would have liked the blue stripes to be printed on both sides and not on one side. Is this a misunderstanding? Best regards
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Response from TISSUS PRICE
Hello Patrick,
Thank you for your feedback regarding your experience with TISSUS PRICE and we are happy to learn that the material suits you.
However, we inform you that we do not perform double-sided printing: our fabrics are printed only on the front.
Best regards,
Aurelie
TISSUS PRICE
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Aurelie M.
Rating: 2 out of 5
following a purchase from 22/07/2025
The quality of the fabric is really not great
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Response from TISSUS PRICE
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that the quality of the fabric did not meet your expectations. Your feedback is valuable and will help us improve our offerings. You have 14 days to return the products, do not hesitate to contact customer service.
Best regards,
Aurelie
TISSUS PRICE.
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Angelique D.
Rating: 2 out of 5
following a purchase from 09/07/2025
The material is very practical, does not wrinkle but is damaged in places, very unfortunate
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Maryse H.
Rating: 3 out of 5
following a purchase from 07/07/2025
Hello, beautiful patterns on the fabrics. But when you run your finger over this one, the mark remains, too fragile. It makes a lot of little lint at the cut.
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Response from TISSUS PRICE
Hello,
Thank you very much for your feedback and comments.
For your information, we have just changed the quality of our sponge fabric. We therefore invite you to try the experience again – why not by ordering a sample to get an idea of this new version.
Moreover, regarding the little lint at the cut or the marks left when touched, rest assured: these effects are completely normal and should disappear automatically after the first wash.
Do not hesitate if you have any other questions or needs, we remain at your disposal.
Have a nice day,
The Tissus Price team
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emmanuelle G.
Rating: 3 out of 5
following a purchase from 02/07/2025
The prints are great, the quality of the fabric is great, but I would have preferred not to receive the different prints in one piece.
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Response from TISSUS PRICE
Hello,
Thank you for your feedback and your rating.
We are delighted that you liked the prints and the quality of the fabric!
Indeed, when several patterns of the same material are ordered, we send them in one piece for reasons of speed and efficiency in preparation.
If in the future you prefer that the fabrics be cut separately, please do not hesitate to specify this in the order comment — we will be happy to accommodate your request.
Have a very nice day,
The Tissus Price team
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Veronique V.
Rating: 2 out of 5
following a purchase from 02/07/2025
Poor quality fabric
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Response from TISSUS PRICE
Hello,
Thank you for your feedback.
We are sorry to learn that the fabric did not fully satisfy you.
Your opinion is important to us, and we take it into account to continuously improve the quality of our products and services.
If you would like to provide further feedback or discuss this matter, please do not hesitate to contact us. We are here to listen to you.
Best regards,
The Tissus Price team
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FREDERIC D.
Rating: 2 out of 5
following a purchase from 27/06/2025
Delivery service performance very below average... Too bad...
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Response from TISSUS PRICE
Hello,
Thank you for sharing your experience. We are sincerely sorry to learn that the carrier's service did not meet your expectations.
After verification, we indeed see that your delivery was delayed several times, which is regrettable and beyond our control. Although this falls under the carrier's service, we fully understand your disappointment and would like to make a commercial gesture.
An email has been sent to you in this regard, with a small token from us to compensate for this inconvenience.
We hope to provide you with a better experience on your next order.
Best regards,
The Tissus Price team
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Simone V.
Rating: 3 out of 5
following a purchase from 24/06/2025
Very happy
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Marie B.
Rating: 2 out of 5
following a purchase from 25/06/2025
Photo colors not exactly matching the color of the received fabric. It's not great for matching fabrics...
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Response from TISSUS PRICE
Hello,
We are sorry to hear that the color of the received fabric did not exactly meet your expectations. Please feel free to send us a photo of the received fabric if the color difference with the photos on the site is significant — this also helps us improve the accuracy of our visuals.
For your future orders, we recommend taking advantage of our free sample service: it's a great way to check colors and assortments before finalizing your choice.
Best regards,
The Tissus Price team
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Patricia B.
Rating: 2 out of 5
following a purchase from 20/06/2025
Disappointed by the quality of the fabric. To be checked after several washes
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order.
Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you.
Do not hesitate to contact Customer Service at [email protected] to know the details of the return conditions. We remain at your disposal.
Best regards, Aurelie. Customer Service
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Francoise B.
Rating: 3 out of 5
following a purchase from 21/06/2025
Fast and compliant. Beautiful product
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Agnes H.
Rating: 3 out of 5
following a purchase from 06/06/2025
The quality of the products is top-notch. The delivery in rolls is a disaster because I can't carry or unroll the roll to cut it. Deliveries have become paid at home, and at pickup points, it's a disaster. It's a shame.
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Aline C.
Rating: 3 out of 5
following a purchase from 20/05/2025
The canvases are too added and transparent. I understand that we want to save on packaging? But here the fabrics were too folded in a very small box which made them remain marked.
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Valentine V.
Rating: 3 out of 5
following a purchase from 06/05/2025
Delivery okay but the quality of the plain cotton fabrics leaves much to be desired... everything faded in the first wash and the fabric even loses more color under the iron.
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Response from TISSUS PRICE
Hello,
Thank you for your feedback. We are delighted that you liked the pattern from the start, but we are sorry to hear that the fabric faded so much.
Fading can sometimes occur with certain fabrics. One tip is to soak the fabric before sewing in a cold water bath with white vinegar and salt (about 1 cup of vinegar and 2 tablespoons of salt for 3 to 4 liters of water). This can help set the colors. Let it soak for several hours, then rinse in cold water before washing.
We also advise you to always do a fading test before cutting, especially for very colorful fabrics.
Best regards, Aurelie. Customer Service
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Fernande F.
Rating: 2 out of 5
following a purchase from 03/05/2025
Very disappointed with customer service. I called because I had no response to my email, the person from the service was very unpleasant. It was my fault for not seeing that additional sewing materials were needed to make the car organizer kits. I find it unfortunate that there is no return document and no way to do one on the site. If that existed, it would be easier and the return costs lower. I paid almost €9 in postal fees.
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Response from TISSUS PRICE
Hello,
Thank you for your message and we are sorry to hear that your experience with our service was not satisfactory.
We would like to apologize if the phone exchange you had with our team seemed unpleasant to you. Our goal is always to assist our customers in a caring and professional manner. We will follow up with the concerned person to prevent this from happening again.
Regarding the car organizer kits, we understand your frustration if the information about the additional materials was not sufficiently clear. We will review the product sheet to ensure that the necessary elements are indicated in a more visible and explicit manner.
As for the return procedure, we understand that its absence online can make the process more complicated. However, for technical and logistical reasons, it is unfortunately not possible for us to offer an automated return system via our site at this time. We are aware of this, and we are still looking for solutions to make this step as simple as possible for our customers.
Finally, we understand that return costs can represent a significant expense. These remain the responsibility of the customer according to our general conditions, but your remark is entirely legitimate, and it will be taken into account in our reflection on improving the service.
Thank you again for your constructive feedback.
Best regards, Aurelie, Customer Service
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Marie-Hélène P.
Rating: 2 out of 5
following a purchase from 02/05/2025
The burgundy muslin purchased with the burgundy polyester satin does not match the color. It is red and not burgundy. I am disappointed with the response from customer service which essentially says: after verification, everything is correct in terms of fabric and color. I will not be able to carry out the project I wanted with this combination which is ultimately not what it is supposed to be.
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Response from TISSUS PRICE
Hello,
We understand your disappointment regarding the color difference between the burgundy muslin and the burgundy polyester satin.
Indeed, after verification, customer service confirmed that the order was compliant in terms of fabric reference and color. That being said, if the shade does not meet your expectations or is not suitable for your project, you can certainly return the product. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact customer service at [email protected] to know the details of the return process. We remain at your disposal. Best regards, Aurelie. Customer Service
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Ensemble Du Sacré-coeur C.
Rating: 3 out of 5
following a purchase from 30/04/2025
I did not receive the certificate confirming the compliance of the fabric (fireproof)
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Response from TISSUS PRICE
Hello,
The certificate has been sent to you by email. Best regards, Aurelie, Customer Service
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Monique D.
Rating: 2 out of 5
following a purchase from 29/04/2025
When placing the order, I thought this fabric had fine stripes. Disappointment upon delivery. I won't be able to use it to make the server vest. Regards, Carpe Diem Theater Troupe
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Response from TISSUS PRICE
Hello,
Thank you for your message. We are sorry to hear that the fabric does not meet your expectations.
However, we would like to clarify that the dimensions of the stripes are clearly indicated in the product photos, using a ruler visible in the image. This allows for a precise idea of the pattern before ordering.
Please feel free to contact us if you wish to make a return or for any other questions.
Best regards, Aurelie. Customer Service
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Françoise C.
Rating: 3 out of 5
following a purchase from 26/04/2025
The royal blue fabric was not cotton poplin as ordered but looked more like rayon.
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Sophie L.
Rating: 3 out of 5
following a purchase from 16/04/2025
Non-compliance with delivery locations. As a result, no package, it was returned. And hassle to have it shipped again.
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. Following your message, a complaint has been made to your carrier and your file has been forwarded to our After-Sales Service. We will get back to you as soon as possible. Best regards, Aurelie. Customer Service
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Marie Claire B.
Rating: 3 out of 5
following a purchase from 15/04/2025
I am a bit disappointed with the presentation of the small gloves in the kit. I have regularly ordered them, but this time, the placement of the pattern on the fabric strip does not take into account the sewing margin. In the end, the pattern is truncated of many details (animals missing parts of their legs or ears, fewer accessories). In short, what made the product interesting! I understand that this is to avoid 'wasting' fabric, but I am sure that the adjustment can be made. I wanted to bring this to your attention. Additionally, a gift was announced for €50 of purchase. I did not see it. Not a big deal in itself, but added to the disappointment.... Best regards, Mclaire Bruni
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Regarding the gift, there was a code to register that is not present on the order form. Please do not hesitate to contact Customer Service at [email protected] to know the details of the return procedures. We remain at your disposal. Best regards, Aurelie. Customer Service
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Elisabeth C.
Rating: 2 out of 5
following a purchase from 09/04/2025
The delivery was extremely delayed knowing that I always request to be delivered at home, and this time it was not the case, the delivery took place at the post office with several days of delay. But I am very happy with the products, though.
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Martine P.
Rating: 3 out of 5
following a purchase from 05/04/2025
Mixed feelings
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Emilie R.
Rating: 3 out of 5
following a purchase from 27/03/2025
At the end of my cart, 3 items were noted as gifts without conditions that I did not receive because apparently there was a minimum purchase amount mentioned in a banner on the homepage which I did not see because I arrived directly on the page with the item I was looking for. I was therefore very disappointed upon receiving my package not to see the gifts, especially since I talked about it with my friends. I am therefore questioning a future new order with you.
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Response from TISSUS PRICE
Hello,
We are sorry to hear about your disappointment upon receiving your order. After verification, the gifts mentioned on our site were indeed offered as part of a special promotion, subject to certain conditions, including a minimum purchase amount.
This offer was visible in a banner on our homepage or in our newsletters accompanied by a code to enter in the cart to benefit from it. If this code is not added and the required amount is not reached, the gifts do not automatically add to the order.
We understand that this situation may have caused confusion, especially if you arrived directly on the product page without going through the homepage. We thank you for your feedback, which helps us improve the clarity of our communications.
We hope that the products received still brought you satisfaction. Please do not hesitate to contact us for your next order: we will be happy to assist you so that you can fully enjoy our offers.
Best regards, Aurelie. Customer Service
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Beatrice V.
Rating: 2 out of 5
following a purchase from 25/03/2025
Not the expected quality of one of the fabrics, refund requested after returning the sample
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Inès A.
Rating: 3 out of 5
following a purchase from 19/03/2025
The fabric cutting was done crookedly. Fortunately, there was enough fabric to compensate.
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Response from TISSUS PRICE
Hello,
As the cutting is done manually, it cannot be perfectly straight, we always provide a surplus of fabric to compensate for any shifts.
Best regards
Aurelie
Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
Second time I order where the fabrics have many defects, I find that. It's a shame that the quality of the fabrics has decreased because the prices have not gone down if you have fabrics with defects, specify that it is a second choice and adjust the prices.
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Response from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Aurelie. Customer Service
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Acheteur Vérifié
Rating: 2 out of 5
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Response from TISSUS PRICE
Hello,
Thank you for taking the time to leave a review. We are sorry to see that your experience was not fully satisfactory. Please feel free to contact us to explain what did not meet your expectations. Your feedback will help us improve our services.
Best regards,
Chloé
TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I washed the fabric before cutting it as I always do and there at the level of the folds of the cotton fabric created during washing, the fabric discolored.
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Aurelie Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
Color and description thickness.fluidity
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Response from TISSUS PRICE
Hello,
We thank you for the comment you left regarding your order. We are delighted to know that our products and services have met your expectations. Your satisfaction is our priority. Thank you again for your trust and see you very soon! Best regards, Aurelie. Customer Service
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Acheteur Vérifié
Rating: 2 out of 5
Fabrics with a lot of chemicals. Very strong smell, even after several days outside and a machine wash. Reactions in the eyes, throat, skin, and dizziness. I will not order again.
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not meet your expectations.
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Acheteur Vérifié
Rating: 3 out of 5
The blue is really different from what is on the screen. Unfortunately, that's the risk when ordering online. And also the stretch is only in one direction. I would have liked it to be specified.
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order.
Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you.
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed by the color received.
I ordered a gold fabric that was yellow.
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order.
Please note that you have 48 hours after receiving your order to report an error or problem with your order. M
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Acheteur Vérifié
Rating: 3 out of 5
Hello,
great kit, nothing to say about the quality of the fabric, however no instructions to carry out the project.
I had to go on YouTube to access a tutorial.
I find it a shame, it's the only point I didn't appreciate.
It was my first order.
Good evening.
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Response from TISSUS PRICE
Hello,
We inform you that the sewing tutorial is available in the product description. Indeed, there is a direct link directing you to our blog.
We also inform you that you have access to the blog directly via our site at the top right, where you can find all the tutorials for the kits offered on our site.
We remain at your disposal at 04.22.14.50.00
Best regards
Au
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Acheteur Vérifié
Rating: 2 out of 5
I ordered kits
One of the fabrics has a printing defect.
Moreover, the kits are incomplete, the cords and instructions are missing.
The fabric frays and is therefore very difficult to work with.
A small positive point is that the patterns are very beautiful.
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Response from TISSUS PRICE
Hello,
If you encounter a problem with your order, we ask you to contact customer service directly at 04.22.14.50.00.
Regarding the kits, the cord is not missing. It is noted in the product description that you can: "Complete your basket with the cord, you will need at least 3m of cord to make your drawstring bag (see our products)
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