The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
Disappointed, twice. Fabric very poorly described online does not match the description provided. Received ultra thick cotton canvas for making curtains and not for making sheets.
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site.
You can return it within 30 days and request a refund or a credit note according to your wish for a future order. Don't hesitate to
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Acheteur Vérifié
Rating: 2 out of 5
It has been 10 days since I placed my order and I still haven't received anything.
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience. Some products you ordered are printed in France to measure and the preparation time may therefore vary. We confirm that your order was shipped today and that delivery is scheduled for this Friday, March 17, 2023. We sincerely hope you will like it and wish you a good reception.
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Acheteur Vérifié
Rating: 3 out of 5
Happy with my purchase, everything is exactly as described, however very disappointed by the respect of the announced discount in case of subscription to the newsletter,
Even if a bug did not allow my code to be registered during the order, I think that after my complaint it could have been rectified
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Response from TISSUS PRICE
Hello, your voucher was not entered before finalizing your order.
Since you have already been debited, we cannot modify the payment of your current order but we remind you that the code HELLO5 has an unlimited duration to use on a future order. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
I think that for assembling the cape you should include a printed guide in the package because it would be much better for beginners.
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Response from TISSUS PRICE
Hello, to avoid printing numerous papers/documents, you can find all our explanatory tutorials directly on our blog by clicking on this link: https://www.tissus-price.com/smartblog You will thus be able to find all our kits and make them more easily. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
No response to questions addressed to the server of this client. Approximate cutting, blue thread in the green fabric of the turbulent kit......
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Response from TISSUS PRICE
Hello,
A response email was sent to you on February 2nd with the tracking number of your order so you can follow its progress.
Please check your spam folder as our emails may have ended up there.
Best regards.
Rebecca
TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I ordered a piece of foam
No product indication sent
I was surprised to receive the product without being informed
Nevertheless, fast delivery
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Response from TISSUS PRICE
Hello, the instructions and tracking of your order have been sent to your email address. Please check your spam folder if needed. Wishing you a good day. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I liked the choice of products. However, I received a metal ruler that was scratched! And I am disappointed that I have to spend up to 49 euros to avoid shipping costs. This is very exaggerated and unprecedented for me, who, however, orders a lot online.
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Acheteur Vérifié
Rating: 2 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Fast delivery and good quality fabric. However, I find that the colors are not true to those on the site. The gold panels are more brown and mustard. For the floral panel, the colors are true to the description. I tried to call customer service several times with a question about delivery but I couldn't reach anyone.
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Hello, a pickup of the package at the depot would be very convenient for me and for the planet. I am on the other side of the road... I regret not being able to choose the fabric on-site anymore, it's less obvious by mail despite the possibility of ordering samples. Happy holidays to you all.
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Acheteur Vérifié
Rating: 2 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Order tracking leaving something to be desired, deadlines not respected; no information communicated on this subject, I had to call customer service; order still not received on 17/12...
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Response from TISSUS PRICE
Hello, the products you ordered have a preparation time indicated from 2 to 7 days. After checking your tracking, your package will be delivered to you today. Please feel free to check the tracking of your package that was sent to you by email for more information. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Hello. It would be good to detail the materials a bit more. Indeed, when you are a beginner like I am, Burlington fabric doesn't mean anything to me. I regret that there is no longer the shop where you could touch the fabrics
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Response from TISSUS PRICE
Hello, we completely understand your point of view and that is why we offer the sending of fabric samples directly on our site. Please feel free to use this service directly by clicking on the reference of the fabric you are interested in and then on 'Sample'. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
the fabric for the wipes wrinkles and is very difficult to work with
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Acheteur Vérifié
Rating: 3 out of 5
I am rather disappointed, I bought the apron to give to my son's nanny... I washed the fabric and it is all frayed in some parts, the dotted lines for cutting are no longer pressing... I can only fear that after sewing it will be the same when she washes it.. so I need to urgently find another idea
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Acheteur Vérifié
Rating: 3 out of 5
1st order, I thought the Christmas stockings were all prepared. 2nd order, I did not receive the personalized stocking with the name Nicole.
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Acheteur Vérifié
Rating: 3 out of 5
Super responsiveness, wide choice and almost immediate email responses!!!. The only downside: the kits are not really kits!! Despite this, I will remain a vigilant customer.
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Acheteur Vérifié
Rating: 3 out of 5
The fabric of the hood and the Christmas stocking are damaged considering the material, the defect is quite apparent, what a shame it was for a first birthday and a first Christmas, I regret this purchase
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. In order to provide you with a quick solution, could you please send us photos of the defects encountered via our email [email protected]. Thank you in advance, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Hello. More explanations about the fabric materials because, when you are a novice like me, upon receiving the fabrics, there are surprises. I was expecting cotton and received Burlington, I didn't know what it was.
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Acheteur Vérifié
Rating: 2 out of 5
Too bad the fabric has nothing to do with the one on the site, it is much duller.
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site.
You can return it within 30 days and request a refund or a credit note according to your wish for a future order. Don't hesitate
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Acheteur Vérifié
Rating: 3 out of 5
The colors of the photos and the actual color of the fabrics are often very different... I bought a fabric that was described as orange and the photo showed it well as orange, but when I received it, it was OCHRE, not orange at all ;-(
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Acheteur Vérifié
Rating: 3 out of 5
Quite fast shipping. But the fabric is still very expensive compared to other stores.
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Acheteur Vérifié
Rating: 3 out of 5
The kits arrive without any assembly instructions, which is very unfortunate!
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Response from TISSUS PRICE
Hello, You can find our explanations in the description of each product or directly on our blog: https://www.tissus-price.com/smartblog Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The delivery time is long but I understand during this pre-Christmas period. However, I am disappointed not to have the explanatory tutorial for assembling the tote bag received in kit form!! I am a beginner and I don't know how to proceed! Can you help me?
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Response from TISSUS PRICE
Hello, The products you ordered have a preparation time of 2 to 7 working days. You can find all our available tutorials on our blog. The tote bag tutorial is available at this link: https://www.tissus-price.com/smartblog/tuto-sac-tote-bag-n73 We wish you very good sewing! Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The fireproof fabric I ordered is only valid for 2 years
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Acheteur Vérifié
Rating: 2 out of 5
They announce an order prepared in 96 hours.... it has been 10 days that my order is still pending on their site... better to say nothing than to announce deadlines that are not met
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Response from TISSUS PRICE
Hello,
The products you ordered have a preparation time of 2 to 7 working days which is indicated on each product. Your order should be shipped today so that you can receive it quickly. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
10 days of waiting before receiving the package. Too long. Otherwise, the package meets my expectations.
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Response from TISSUS PRICE
Hello, the products you ordered have a preparation time of 2 to 7 days which is indicated on our site. In addition, there is a delivery time of 72 hours for Belgium. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Hello, I cannot evaluate my order as I have not received it, but Colissimo indicates it has been delivered.
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Response from TISSUS PRICE
Hello, Your package was delivered to the mailbox on 19/10/2022, we invite you to check so that you can retrieve your order. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
The fabric is described as gold in color and in an art deco style, which really matches the photo presented on the site (see attached screenshot). But it does not correspond at all to the actual product (see attached photo), which is in brown, orange, and yellow colors, and has a kitsch 70s style, unusable for what I wanted to do. Money and time wasted.
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Response from TISSUS PRICE
Hello, We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site. You can return it within 30 days and request a refund or a credit for a future order as you wish. Don't hesitate to
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed by the quality of the printed fabric kits
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Acheteur Vérifié
Rating: 2 out of 5
Hello, it has been a week since I ordered and I still haven't received my order, it's very long, sorry.
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Response from TISSUS PRICE
Hello, we are sorry, the preparation times for the products you ordered are indicated as 2 to 7 days of preparation. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Very happy with the fabrics. Only I am missing the zipper and the 3 cm ribbon to make the pouch I ordered...
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Acheteur Vérifié
Rating: 2 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed with the order. The fabrics are not protected in the shipping envelope. There are no explanations or names on the different fabrics. Regarding preparation and shipping, the deadline is not respected.
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Acheteur Vérifié
Rating: 2 out of 5
The fabric is nice but the whole set does not match the description; usually, a kit includes all the elements for making the model as well as an explanation. There is none of that, just a piece of fabric. Very disappointing.
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