The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
Original items, but insufficient information on the order shipment. And a response from customer service without any details, I felt like I was bothering them.
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Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with our services. We remind you that a tracking number is sent to you by email as soon as your package is shipped and that the status of your order is indicated on our site to obtain detailed steps of your purchases. Thank you for your trust. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
the order took a very long time to arrive
I sent emails but received no response
for the kits it's cute it's original but you can't call it a kit since it only has part of the model's composition
for the sleeping bag; no explanation no padding no lining ...
same for the toiletry bag
well I'm not a beginner I managed
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Response from TISSUS PRICE
Hello, our emails have been sent and probably ended up in your spam folder. The product you ordered is a coupon and not a kit which explains the absence of certain supplies. Please feel free to read the descriptions of our products to discover how they are composed. We remain at your disposal for any information. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Longer delays than expected
Error in order preparation
2 orders to date / 2 errors
Customer service does not call back, you have to chase them...
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Response from TISSUS PRICE
Hello, Our After-Sales Service has contacted you to resolve the issue encountered with your order. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Colissimo delivery received very late (8 days) after your shipment.
Black foam thread spool (diameter quantity thread) difference compared to the volume of white and red thread spools.
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Acheteur Vérifié
Rating: 3 out of 5
Beautiful velvet but the color of the fabric is actually very different from the color on the website photo. Too bad, I am returning it.
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Response from TISSUS PRICE
Hello, we remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Fabric poorly cut, I am missing nearly 10cm on each side because it was cut on the bias
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Response from TISSUS PRICE
Hello, we are sincerely sorry for such inconvenience. Our Customer Service will get back to you as soon as possible to resolve the issue encountered. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I made a complaint about a poorly cut fabric completely crooked and I was not followed up...
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Response from TISSUS PRICE
Hello, a response email was sent to you on 12/11/2020 to provide you with a solution. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I did not receive my delivery, I cannot comment on the products
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Response from TISSUS PRICE
Hello, given the second lockdown we are currently experiencing, our delivery time has been extended. Your order should be delivered to you soon as it is in the process of being delivered. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Too long reception, some bias of poor quality and bad matching between the bias.
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Response from TISSUS PRICE
Hello, due to the second lockdown impacting our business but also the delivery agencies, our delivery time has been extended to about 7 days. All 20m bias rolls have a slight discreet matching made during their production. We thank you for your understanding and wish you a very good project. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I received my order in the last few days and one item was missing, I contacted customer service and I have not received any response to this day. I am very disappointed ...
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience and confirm that your missing item may have been shipped in a second package. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Delivered quickly, which is the only positive point.
The scuba is not as described, I had called customer service beforehand, who confirmed to me that it was thick and held like neoprene. But it is thin and soft. Moreover, the print is of poor quality with white spots everywhere. I sent photos to protest, no response. Very dissatisfied.
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Acheteur Vérifié
Rating: 2 out of 5
mediocre quality product, looked better on screen than in reality. example: printed fabric: large white band on the entire ordered piece, it seems to be a white fabric printed on demand over the ordered distance. many folds were present during printing so when we iron for sewing we find large white spots in the middle of the fabric it ruins it
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Acheteur Vérifié
Rating: 3 out of 5
I ordered polar fabric and thought there were patterns on both sides - the quality is good -
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Thank you for your speed. I am completely
satisfied with my order
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Acheteur Vérifié
Rating: 3 out of 5
A kit that does not correspond at all to what I ordered! I simply received a piece of fabric! I do not call that a kit! and moreover not the one I ordered
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Response from TISSUS PRICE
Hello, our After-Sales Service was able to get back to you to explain how your kit is made so that you can carry out your project successfully. Do not hesitate to find all the details again available in the product description of your kit. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed by the quality of the colors of the patterns....
It doesn't look like the photos.... there are at least 3 of the fabrics that I will not use..
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Be careful if you choose the in-store pickup delivery. It is located behind the pool store and the hours are not obvious at all...
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Acheteur Vérifié
Rating: 3 out of 5
Still not received, 6 days after shipping.
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Response from TISSUS PRICE
Hello, your package was delivered within 72 hours this Wednesday, October 7, 2020, by post. We invite you to contact Colissimo or to reach us at 04.22.14.50.00 if you have not received your package. Best regards. Rebecca TISSUS PRICE.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, The roll of fabric arrived broken in two. I had to re-roll it so that the fabric wouldn't get damaged. Best regards, Béatrice Morvan
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Acheteur Vérifié
Rating: 2 out of 5
The fabrics are so poorly cut that on each cut, I lose 20cm.... on a length of 1.5m, the loss is not bad...
I am unhappy with my order.
If I can send you the photos. It's not very professional. Too bad
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Response from TISSUS PRICE
Hello, our fabrics are cut with an extra margin so that you have the desired length. We invite you to measure the length and width to ensure that it is not the width measurement which is often 1.50m or to contact us at [email protected] with photos of the product. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Does not match my order at all, I requested permission to return the package
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Acheteur Vérifié
Rating: 3 out of 5
2 faux leathers have marks and poorly done packaging
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, our customer service will get back to you as soon as possible to resolve the issue you encountered with your order. Thank you for your trust, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The problem is the delivery method. I was absent at the time of delivery. This evening upon returning, I found a note indicating that my package was left at number 20.
I went to number 20 and they told me they don't have my package.
Impossible to reach the delivery person or your customer service.
I rang all my neighbors to find my package.
I am very disappointed with the delivery. This is not
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Response from TISSUS PRICE
Hello, we have contacted your DPD agency so they can provide you with more details as well as the name of the person to whom your delivery person left your package at number 20. We also invite you to contact your agency at the phone number that was sent to you by email or to contact us during our opening hours. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Catastrophic Colissimo delivery
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Acheteur Vérifié
Rating: 3 out of 5
The blackout fabric lets some light through... not really satisfied in this case it should be blackout....
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Acheteur Vérifié
Rating: 3 out of 5
A part of the order returned because it was not identical to my usual product.
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Acheteur Vérifié
Rating: 3 out of 5
A bit disappointed because the deck fabric does not have a selvage on each side. Too bad, but the fabric seems solid. A matter to follow in the coming years.
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Acheteur Vérifié
Rating: 3 out of 5
I am disappointed with my order because the gold fabric is not gold at all but yellow, and for the other fabrics in the wipe kit I took, the color is not great, it does not match the image at all and on top of that it is sponge fabric. Very disappointed, I am not ready to recommend this..
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Acheteur Vérifié
Rating: 2 out of 5
The package does not arrive at the indicated address despite reporting to customer service and the comment written on the delivery. Disappointing to pay delivery fees (x3) and travel 14km (x3) to pick up the package. However, the merchandise is of very beautiful quality.
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Response from TISSUS PRICE
Hello, We are sincerely sorry for this inconvenience and confirm that we have reported this delivery issue to your DPD transport agency. A commercial gesture has also been sent by email to apologize for the inconvenience caused. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The fabric is what I expected
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Acheteur Vérifié
Rating: 2 out of 5
Delivery time not respected. Quality of the fabrics disappointing
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you have a period of 30 days to return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Delivery took about a month, incorrect tracking number, nothing indicating package delivered,...
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Response from TISSUS PRICE
Hello, The tracking number that was sent to you by email is valid and you can track your package on the website www.dpd.fr. We remind you that shipments to Belgium are unfortunately a bit longer due to the health crisis and we thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
It's been 15 days since the package was sent, and it is located 1 hour from my home... every day my delivery is canceled without reason or explanation, without even informing me beforehand!
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, we have contacted your carrier to indicate an imperative for delivery so that your package is delivered to you as soon as possible. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Very long delivery.
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. We remind you that due to the health crisis our delivery times were about 14 days as indicated on our site. This delay should soon decrease in order to resume shipping within 96 hours. Best regards. Rebecca TISSUS PRICE.
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Acheteur Vérifié
Rating: 2 out of 5
All the fabrics are perfect thank you
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Acheteur Vérifié
Rating: 3 out of 5
Good.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery a bit long, address problem!! Yet the address on my account is correct.
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Response from TISSUS PRICE
Hello, We apologize for this inconvenience, we remind you that due to Covid-19 our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The quality of some fabrics leaves much to be desired; out of 4 types of dark fabrics, washed only once in the machine at 40°C, they came out unusable, appearing like old fabrics that have lost their colors!! Not sure I will return!
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, our customer service will get back to you to offer you a solution. Thank you for your trust, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The merchandise is confirmed, only the delivery is a bit slow.
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, we remind you that due to Covid-19 our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Good
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