The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
I am still waiting for a response from customer service for 3 missing products and one stained!!
Translated reviews
Response from TISSUS PRICE
Hello, A response email was sent to you on 29/04/2020. We kindly invite you to check your spam folder. Best regards. Rebecca TISSUS PRICE
A
Acheteur Vérifié
Rating: 3 out of 5
Very beautiful fabrics.... thank you again. However, the DPD delivery service is catastrophic.... it reschedules the delivery without warning and does not follow the instructions to enter the parking lot.... anyway!
Translated reviews
Response from TISSUS PRICE
Hello, We apologize for this inconvenience, we remind you that due to Covid-19 our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
A
Acheteur Vérifié
Rating: 3 out of 5
Beautiful quality of the fabric... delivery too too... long... I know there was the lockdown. But other sites delivered faster.
Translated reviews
Response from TISSUS PRICE
Hello, We apologize for this inconvenience, we remind you that due to Covid-19 our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
A
Acheteur Vérifié
Rating: 3 out of 5
The elastic for the masks is not really mask elastic. Too bad. The mask elastic is significantly softer.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Hello,
Processing time for the order a bit long.
Best regards.
Translated reviews
Response from TISSUS PRICE
Hello, We apologize for this inconvenience, we remind you that due to Covid-19 our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
A
Acheteur Vérifié
Rating: 2 out of 5
No possibility to see where my order is
Translated reviews
Response from TISSUS PRICE
Hello, you can track the status of your order by logging into your Tissus Price account and clicking on "Order History", a tracking number has also been automatically sent to you by email so that you can follow the delivery of your package.
Best regards.
Rebecca
TISSUS PRICE
A
Acheteur Vérifié
Rating: 3 out of 5
I was deceived I ordered elastic and was delivered a plastic strip that I threw in the trash
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Due to confinement, the delivery is delayed this time, otherwise no problems, but the service is average: I asked twice to be informed about the approximate delivery date, no response both times... even saying we are out of stock, we don't know... would have been correct.
Translated reviews
Response from TISSUS PRICE
Hello,
Given the current situation, our restocking times are unfortunately not precise since we have suppliers who have closed until further notice due to Covid 19. We are doing our best to inform you by phone or directly by email.
Thank you for your trust, we remain at your disposal.
Best regards.
Rebecca
TISSUS PRICE
A
Acheteur Vérifié
Rating: 3 out of 5
Too long for delivery.
Translated reviews
Response from TISSUS PRICE
Hello, We apologize for this inconvenience, we remind you that due to Covid-19 our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
A
Acheteur Vérifié
Rating: 3 out of 5
For delivery, it's quite acceptable, for customer service, it's the same. But for the merchandise, what a disappointment, the satin ribbon is not of first quality, it doesn't shine and the color leaves much to be desired, the fuchsia pink is really very light. Disappointed with my purchases, I can't even continue my work.
Translated reviews
Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with the products ordered. However, you can return them so that we can issue you a credit or a refund for the products according to your wish. Do not hesitate to contact us at 04.22.14.50.00 or by email at [email protected]. Best regards. Rebecca TISSUS PRICE
A
Acheteur Vérifié
Rating: 3 out of 5
The fabric shrinks a lot in the wash or there wasn't 1 meter ordered for each piece of fabric
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Fabric is good as described.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Satisfied.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
The merchandise is okay, but I waited more than 3 weeks. The email I received indicated that the package was at the post office on April 4 and I received it on the 14th. Even though we know there can be delays, other goods ordered elsewhere were only 2 days late.
Translated reviews
Response from TISSUS PRICE
Hello, We are sorry for this inconvenience. We remind you that due to Covid-19, our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your service. Best regards. Rebecca TISSUS PRICE
A
Acheteur Vérifié
Rating: 3 out of 5
Package arrived open and very damaged.
Fabric with many creases. Unrecoverable even with ironing.
Translated reviews
Response from TISSUS PRICE
Hello,
We are sorry for this inconvenience, our customer service will get back to you as soon as possible to resolve the issue you encountered with your order.
Thank you for your trust, we remain at your disposal.
Best regards.
Rebecca
TISSUS PRICE
A
Acheteur Vérifié
Rating: 3 out of 5
I did not receive the entire order, the nails that are essential for fixing are missing
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Package delayed
Translated reviews
Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, we remind you that due to Covid-19 our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
A
Acheteur Vérifié
Rating: 3 out of 5
The size of the samples does not allow for a proper assessment.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
13 days for a package from France to Belgium, I find that unacceptable!
Translated reviews
Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, we remind you that due to Covid-19 our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
A
Acheteur Vérifié
Rating: 2 out of 5
The merchandise does not correspond at all to the image on your site nor the fabric description. I am really disappointed with the quality of the fabric.
Translated reviews
Response from TISSUS PRICE
Hello, we apologize for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to verify if the fabric matches your search. You can also return it if it does not suit you. Best regards. Rebecca TISSUS
A
Acheteur Vérifié
Rating: 3 out of 5
Too long for a sample
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Good merchandise but defective delivery. Did not deal with customer service.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
My products were very good but the delivery was really disappointing. I received it late compared to your estimate (several days later) but especially the box was flattened during transport, your carrier did not pay attention to the packages at all.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
I did not receive an email response, and when I do, the reply is brief.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Hello, I was very disappointed with the surprise gift for my birthday. A piece of faded green fabric that is really very ugly, just good for using as a mop... I would have gladly done without the frustration upon seeing it. I was expecting a nice little coupon or an item worth 10 or 20, but this... Better not to offer anything.
Translated reviews
Response from TISSUS PRICE
Hello, we try to offer different surprise gifts so that there is something for all tastes without being too repetitive. However, we hope that the fabric coupon received will be useful for a future project. Best regards. Rebecca TISSUS PRICE
A
Acheteur Vérifié
Rating: 2 out of 5
Fabrics not received 2 out of 3 times.
Translated reviews
Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, we invite you to send us by email to [email protected] the missing items from your package so that we can resend them to you quickly. In the meantime, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
A
Acheteur Vérifié
Rating: 3 out of 5
Thanks to the samples, I find that the thickness of the lycras is not thick enough. Otherwise, the colors displayed on the site are true to the products.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
I ordered fabric samples that I did not receive.
Otherwise, fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
After 3 weeks of waiting, I finally received my order as I had requested. But a bit disappointed to have to follow up more than once before getting my package shipped and not having received a clear response during my calls..
Translated reviews
Response from TISSUS PRICE
Hello, response emails have indeed been sent to your email address, but it is possible that our mail arrived in your spam folder like the first email. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
A
Acheteur Vérifié
Rating: 3 out of 5
The faux fabric was not packed in a cardboard tube but in a simple plastic bag, resulting in marks on it because the delivery people obviously folded it. Very disappointed. Moreover, the DPD company is made up of incompetents - the delivery was announced to me three times, canceled twice, and arrived an hour late on the third day. Very very disappointed.
Translated reviews
Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. Our after-sales service will get back to you to offer you the opportunity to obtain this fabric in good condition again. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
A
Acheteur Vérifié
Rating: 3 out of 5
I had attached a message to my order asking if it was possible to cut the 5m section ordered into 3 equal parts. I did not receive a response but upon receiving my order, I was disappointed to see that it had not been done...
Translated reviews
Response from TISSUS PRICE
Hello, a response message was sent to you the day after your order to inform you that we are sorry but we do not provide cutting services as indicated in our general sales conditions. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
A
Acheteur Vérifié
Rating: 3 out of 5
VERY GOOD CUSTOMER SERVICE
But I did not receive the goods due to the fire, so I cannot rate the products or the delivery... which gives an average rating... sorry.
But despite the events, customer service responded to my requests quickly, the refund was processed in a timely manner.
I recommend as soon as they reopen
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
I placed my order on 24.09 at 6 PM
So no delivery ... and for now, neither fabric nor refund. Please inform me when you have recovered after this terrible fire. I definitely do not want to be delivered because I am leaving on 06.10 for 7 months in Guadeloupe; however, if you can send it to me in Guadeloupe, at my shipping cost, I am ready to maintain my order.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery postponed by several days
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Very disappointed, fabric no longer manufactured, I ordered the trim available on the site but there was not enough quantity
Translated reviews
Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. Our customer service has reached out to you as soon as possible to resolve this shortage and offer you the missing product in different stock as soon as we receive our restock. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
A
Acheteur Vérifié
Rating: 3 out of 5
The color of the product is really different from that on the site. Total disappointment...
Translated reviews
Response from TISSUS PRICE
Hello, we remind you that we have a service for sending free samples via our online store that allows you to verify if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, I am not disappointed with my order, but I find the delivery costs too expensive especially for delivery to a relay point. Best regards
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
The coupons are not well cut. I had to trim them with straight edges.
Translated reviews
Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
A
Acheteur Vérifié
Rating: 3 out of 5
Stained fabrics and not the right size. Since I was in a hurry, I did not make a complaint but I am still very disappointed.
Translated reviews
Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
A
Acheteur Vérifié
Rating: 2 out of 5
Package arrived reconditioned by the post. In your opinion, I only received my package today.
Translated reviews
Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. Our customer service has contacted you by email to resolve the issue encountered and a complaint has been made to your delivery company. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
We use cookies for audience measurement and improving user experience.
English 