Customer reviews of TISSUS PRICE

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 37 625 published reviews
5 28,2k 75% 4 7 935 21% 3 814 2% 2 281 1% 1 367 1%

Summary of reviews

The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.

2 star reviews

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Acheteur Vérifié
Rating: 2 out of 5
Package not received
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Acheteur Vérifié
Rating: 2 out of 5
Really disappointed with the sewing kits for dominos and memory game.
I bought several that I won't even be able to use. Made of cotton canvas but almost impossible to return as the fabric is stiff and thick! Just to make a memory card took me 10 minutes. So I can't even imagine turning a domino right side out. Really very very disappointed...
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Response from TISSUS PRICE
Hello, we are truly sorry for this inconvenience. Please know that you can return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact our customer service so we can send you our return conditions. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
fabric damaged when trying to make covers for truck mattresses not very practical when there are defects in the middle of the fabric I had 6 mattress covers to make so 2 with defects on each mattress which is 120mx40
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Response from TISSUS PRICE
Hello,
We are sincerely sorry for this inconvenience, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Delivery a bit long. I ordered the car organizer with unicorns and one of the panels does not match the photo at all, and I also ordered the bias to go with the panel, the one with the leaves, and that does not match at all, it’s really not pretty, the panel is a solid color that does not go with the rest. I am disappointed.
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Response from TISSUS PRICE
Hello, our products "printed in France" are printed directly by our company, which may impact the preparation time depending on the number of products printed in France that you have in your order. The unicorn organizer kit corresponds well to the kit purchased on our site www.tissus-price.com Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
The recipient of my gift card did not receive any notification. Please keep me informed.
Best regards
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. Your gift card has been resent by email so that the recipient can use it. Thank you for your understanding, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I did not receive the correct fabrics even though it was the request for redelivery of my previous order.. I hope the claims service will quickly resolve the issue as it has halted the making of a corner sofa cover for a client.
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Response from TISSUS PRICE
Hello, We are really sorry for this inconvenience and thank you for sharing the details via email. Our after-sales service will get back to you shortly. Thank you for your trust, we remain at your disposal. Best regards. Rebecca TISSUS PRICE.
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Acheteur Vérifié
Rating: 2 out of 5
The off-white organic fabric in large width is stained, no response from customer service....
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Response from TISSUS PRICE
Hello, the return of the fabric has been processed and our customer service contacted you the day after your complaint. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Your mention
Your package is too large to fit in your mailbox. Your presence is required for the delivery of your package.
It is detrimental: my fabric fit in a large envelope that could easily fit in my mailbox, of which the carrier had the keys.
So incorrect type info. I lost my day.
Improve and provide a size estimate.
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Response from TISSUS PRICE
Hello, we confirm that your package has been successfully delivered by Colissimo to your mailbox. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I hope to receive my order with the right product if the delivery person deigns to show up before May 15...
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Acheteur Vérifié
Rating: 2 out of 5
Order on an ecru zebra fabric, received fabric on a white background....
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Response from TISSUS PRICE
Hello, the product you received is custom printed and the one you requested is ecru. We recommend that you send us a photo of the product received or order a sample so you can see the difference. We remain at your disposal by email at [email protected] and at 04.22.14.50.00. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I ordered seat cushions for Citroen AX. I called 3 times to find out where they were. On the third call, I was told that I wouldn't be able to get them because their supplier had given them cushions that were disintegrating (too old) and that the product was no longer available. I wasn't informed upon receipt of the cushions; I had to call myself, which is not great. But the refund was processed.
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Response from TISSUS PRICE
Hello, I fear you may have mistaken the site. We do not sell Citroen products and have no cushion orders concerning your customer account. Best regards. Rebecca TISSUS PRICE.
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Acheteur Vérifié
Rating: 2 out of 5
The sample is so tiny that I still can't visualize it well. I paid 1.90 for shipping for a postage stamp, I am disappointed!
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Response from TISSUS PRICE
Hello, our fabric strips for samples are of random size and can easily vary from about 4cm to 9cm. We remind you that our sample service is indeed charged 1.90 for a sample order but that this amount is refunded to you in the form of a voucher valid for one year. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Original items, but insufficient information on the order shipment. And a response from customer service without any details, I felt like I was bothering them.
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Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with our services. We remind you that a tracking number is sent to you by email as soon as your package is shipped and that the status of your order is indicated on our site to obtain detailed steps of your purchases. Thank you for your trust. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Longer delays than expected
Error in order preparation
2 orders to date / 2 errors
Customer service does not call back, you have to chase them...
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Response from TISSUS PRICE
Hello, Our After-Sales Service has contacted you to resolve the issue encountered with your order. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Fabric poorly cut, I am missing nearly 10cm on each side because it was cut on the bias
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Response from TISSUS PRICE
Hello, we are sincerely sorry for such inconvenience. Our Customer Service will get back to you as soon as possible to resolve the issue encountered. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I made a complaint about a poorly cut fabric completely crooked and I was not followed up...
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Response from TISSUS PRICE
Hello, a response email was sent to you on 12/11/2020 to provide you with a solution. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I did not receive my delivery, I cannot comment on the products
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Response from TISSUS PRICE
Hello, given the second lockdown we are currently experiencing, our delivery time has been extended. Your order should be delivered to you soon as it is in the process of being delivered. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Too long reception, some bias of poor quality and bad matching between the bias.
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Response from TISSUS PRICE
Hello, due to the second lockdown impacting our business but also the delivery agencies, our delivery time has been extended to about 7 days. All 20m bias rolls have a slight discreet matching made during their production. We thank you for your understanding and wish you a very good project. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I received my order in the last few days and one item was missing, I contacted customer service and I have not received any response to this day. I am very disappointed ...
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience and confirm that your missing item may have been shipped in a second package. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Delivered quickly, which is the only positive point.
The scuba is not as described, I had called customer service beforehand, who confirmed to me that it was thick and held like neoprene. But it is thin and soft. Moreover, the print is of poor quality with white spots everywhere. I sent photos to protest, no response. Very dissatisfied.
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Acheteur Vérifié
Rating: 2 out of 5
mediocre quality product, looked better on screen than in reality. example: printed fabric: large white band on the entire ordered piece, it seems to be a white fabric printed on demand over the ordered distance. many folds were present during printing so when we iron for sewing we find large white spots in the middle of the fabric it ruins it
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Acheteur Vérifié
Rating: 2 out of 5
Thank you for your speed. I am completely
satisfied with my order
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Acheteur Vérifié
Rating: 2 out of 5
The fabrics are so poorly cut that on each cut, I lose 20cm.... on a length of 1.5m, the loss is not bad...
I am unhappy with my order.
If I can send you the photos. It's not very professional. Too bad
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Response from TISSUS PRICE
Hello, our fabrics are cut with an extra margin so that you have the desired length. We invite you to measure the length and width to ensure that it is not the width measurement which is often 1.50m or to contact us at [email protected] with photos of the product. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
The package does not arrive at the indicated address despite reporting to customer service and the comment written on the delivery. Disappointing to pay delivery fees (x3) and travel 14km (x3) to pick up the package. However, the merchandise is of very beautiful quality.
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Response from TISSUS PRICE
Hello, We are sincerely sorry for this inconvenience and confirm that we have reported this delivery issue to your DPD transport agency. A commercial gesture has also been sent by email to apologize for the inconvenience caused. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Delivery time not respected. Quality of the fabrics disappointing
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you have a period of 30 days to return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Delivery took about a month, incorrect tracking number, nothing indicating package delivered,...
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Response from TISSUS PRICE
Hello, The tracking number that was sent to you by email is valid and you can track your package on the website www.dpd.fr. We remind you that shipments to Belgium are unfortunately a bit longer due to the health crisis and we thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
It's been 15 days since the package was sent, and it is located 1 hour from my home... every day my delivery is canceled without reason or explanation, without even informing me beforehand!
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, we have contacted your carrier to indicate an imperative for delivery so that your package is delivered to you as soon as possible. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Very long delivery.
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. We remind you that due to the health crisis our delivery times were about 14 days as indicated on our site. This delay should soon decrease in order to resume shipping within 96 hours. Best regards. Rebecca TISSUS PRICE.
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Acheteur Vérifié
Rating: 2 out of 5
All the fabrics are perfect thank you
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Acheteur Vérifié
Rating: 2 out of 5
No possibility to see where my order is
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Response from TISSUS PRICE
Hello, you can track the status of your order by logging into your Tissus Price account and clicking on "Order History", a tracking number has also been automatically sent to you by email so that you can follow the delivery of your package.
Best regards.
Rebecca
TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
The merchandise is okay, but I waited more than 3 weeks. The email I received indicated that the package was at the post office on April 4 and I received it on the 14th. Even though we know there can be delays, other goods ordered elsewhere were only 2 days late.
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience. We remind you that due to Covid-19, our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your service. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Package delayed
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, we remind you that due to Covid-19 our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
The merchandise does not correspond at all to the image on your site nor the fabric description. I am really disappointed with the quality of the fabric.
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Response from TISSUS PRICE
Hello, we apologize for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to verify if the fabric matches your search. You can also return it if it does not suit you. Best regards. Rebecca TISSUS
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Acheteur Vérifié
Rating: 2 out of 5
Hello, I was very disappointed with the surprise gift for my birthday. A piece of faded green fabric that is really very ugly, just good for using as a mop... I would have gladly done without the frustration upon seeing it. I was expecting a nice little coupon or an item worth 10 or 20, but this... Better not to offer anything.
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Response from TISSUS PRICE
Hello, we try to offer different surprise gifts so that there is something for all tastes without being too repetitive. However, we hope that the fabric coupon received will be useful for a future project. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Fabrics not received 2 out of 3 times.
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, we invite you to send us by email to [email protected] the missing items from your package so that we can resend them to you quickly. In the meantime, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I placed my order on 24.09 at 6 PM
So no delivery ... and for now, neither fabric nor refund. Please inform me when you have recovered after this terrible fire. I definitely do not want to be delivered because I am leaving on 06.10 for 7 months in Guadeloupe; however, if you can send it to me in Guadeloupe, at my shipping cost, I am ready to maintain my order.
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Acheteur Vérifié
Rating: 2 out of 5
Very disappointed, fabric no longer manufactured, I ordered the trim available on the site but there was not enough quantity
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. Our customer service has reached out to you as soon as possible to resolve this shortage and offer you the missing product in different stock as soon as we receive our restock. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Package arrived reconditioned by the post. In your opinion, I only received my package today.
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. Our customer service has contacted you by email to resolve the issue encountered and a complaint has been made to your delivery company. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
The item ordered was not the one I ordered and when making the complaint with evidence, customer service does not acknowledge its mistake and asks me to return the package at my expense for a refund. However, in retail, when this kind of problem occurs, we send the item that the customer ordered while apologizing. Very disappointed
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Response from TISSUS PRICE
Hello, we are sorry but the product you received is indeed the one we offer on our site. In fact, we do not have another model of plain white pattern paper and the barcode corresponds to the one you received. Please feel free to return the item to get a refund. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Regular customer, generally I am quite satisfied, except when I have to contact customer service... Despite their mistakes, no commercial gesture has ever been offered as compensation... This time they sent me the wrong batting, sending me 5 mm thick instead of 2.5 cm (not the same price) despite their mistake I had to prove that it was not the item I ordered... Disappointed
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Response from TISSUS PRICE
Hello, our after-sales service has contacted you to recover at our expense the product received by mistake and we have sent you today the batting you ordered so that you can also receive it quickly. A commercial gesture has also been attributed to you at the bottom of our last email. Best regards. Rebecca TISSUS PRICE
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