The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
I cannot evaluate this order as I have not yet received it because it was delivered to someone else. Error by the post or Tissus Price?
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Response from TISSUS PRICE
Hello, we are sorry for the inconvenience encountered. We have created a shipping slip so that Colissimo can take care of your package correctly and deliver it to your address. Following this issue, a commercial gesture has also been made, and we hope you will like this gift. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Incomplete package....
Waiting for follow-up....
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Response from TISSUS PRICE
Hello, we are sorry for the inconvenience encountered and confirm that we have made a complaint to Colissimo regarding the theft you experienced with your package. As a commercial gesture, the missing products have been resent today to reach you as soon as possible. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Wrong fabric sent.
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Response from TISSUS PRICE
Hello, we are sorry for the preparation error you encountered. Our customer service has contacted you to retrieve the incorrectly received fabric and send you the correct product as soon as possible. We thank you for your understanding and wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Fast delivery, but not careful: all my bias tapes were wrinkled, so there are creases everywhere, it's hell to sew. The lingerie elastics were tangled, and the lace of one was damaged during transport. Big disappointment.
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Acheteur Vérifié
Rating: 2 out of 5
The shades of colors are not at all the same as shown on the screen. We're talking about a slight difference but in reality, it's a big difference. Disappointed.
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to check if the fabric meets your needs. You can also return it if it does not suit you. Best regards. Rebecca TISSUS
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Acheteur Vérifié
Rating: 2 out of 5
I was very disappointed. The sample was too small
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Response from TISSUS PRICE
Hello, we remind you that you can order several samples if needed and that we start selling from 50cm if you need a larger area of fabric. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Product not at all compliant Unusable Not happy at all
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to verify if the fabric corresponds well to your search. You can also return it if it does not suit you. Best regards. Rebecca TISSUS
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Acheteur Vérifié
Rating: 2 out of 5
Package arrived in a pitiful state. Opened, torn. The fabrics took a hit... and some are torn, making them unusable. Moreover, on Monday morning, customer service assured me that my package was ready and labeled, ready to ship since Friday evening. However, on Monday evening, I received a call from customer service asking for my agreement to replace a product that is no longer in stock. Why did they lie to me?
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
The delivery time was not respected. The fabrics are of mediocre quality.
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Acheteur Vérifié
Rating: 2 out of 5
Poor quality fabrics, there are holes in some fabrics. The site to avoid.
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Response from TISSUS PRICE
Hello, we are sorry for the inconveniences encountered. Regarding any fabric defect, please do not hesitate to contact our customer service directly at 04.22.14.50.00 or at the address [email protected]. We also remind you that we have a sample sending service so you can judge the quality of a fabric yourself. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
2 pieces out of 5 received and 3 euros in shipping fees. I find this unacceptable.
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Response from TISSUS PRICE
Hello, we are sorry but we do not have any shipping costs at 3€. Our shipping fees start at a minimum of 4.99€. As for your order, it has been sent in its entirety, we invite you to check the entirety of your packaging or to contact our after-sales service directly at 04.22.14.50.00. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I ordered fabric pieces that were supposed to be 40x60cm. Customer service assured me that the cotton would not shrink when washed at 30°. However, the 8 pieces did shrink, despite being washed at 30° on a delicate cycle; they all lost between 3 and 5 cm in length and width. I informed customer service, but they offered me no compensation. Therefore, I now have to buy more fabric to finish my project.
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Acheteur Vérifié
Rating: 2 out of 5
Not respecting delivery deadlines is a lack of seriousness, especially when you call and are assured that it will arrive... 96 hours is just the order preparation time and not the delivery time
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Response from TISSUS PRICE
Hello, the deadlines for your order were respected. Indeed, as indicated by phone and in our T&Cs, 96 hours is the delivery time. Your order was placed on a Sunday, we shipped it on Tuesday (preparation time) and it was delivered to you on Friday. Please feel free to consult our T&Cs directly for more information. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
The stock indicated on the site was 2m70, so I placed my order for 2m50, and in the end, there was only 2m left, so I couldn't get my order. However, I was refunded.
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Acheteur Vérifié
Rating: 2 out of 5
Insufficient quality
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Response from TISSUS PRICE
Hello, we remind you that we have a service for sending free samples via our online store that allows you to check if the fabric meets your needs. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
The delivery was not made at the scheduled time and I wasted a morning waiting for it for nothing.
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Response from TISSUS PRICE
Hello, we apologize for this inconvenience. This is an exceptional incident with your delivery person who unfortunately had to postpone the delivery to the next day you chose. We thank you for your understanding and remain at your disposal.
Best regards.
Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Received damaged fabric
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. Our After Sales Service has already contacted you to resolve the issue encountered. We thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I am very unhappy with the quality of the fabric, it is so thin that you can see through it and yet it is supposed to be canvas. Mrs. Bouregaya.
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Response from TISSUS PRICE
Hello, we remind you that we have a free sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE.
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Acheteur Vérifié
Rating: 2 out of 5
,take a photo to prove their color error after 2 phone calls, do promotions with you, we are not winning,
to redo an order with 6 euros 90 in fees, I don't think I will follow you in the future
.
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Response from TISSUS PRICE
Hello, please excuse us but we do not understand your request. In case of preparation error, it is necessary to obtain a photo so that we can retrieve the fabrics sent by mistake and send you the correct ones without any shipping costs added to your charge. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I ordered wax fabric, it arrived with large stickers certifying its quality that are very difficult to peel off. I sent a complaint message and was advised to use an iron on the fabric to remove them and then wash it. I followed these instructions, the stickers came off but the glue remained, a good part of the fabric is unusable, I am very unhappy.
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Response from TISSUS PRICE
Hello, all wax fabrics have these labels that should be removed as our customer service advised you, preferably with steam from an iron. This way, it comes off easily and leaves no glue residue. If it persists, try washing your fabric again or using a sponge like Spongex to remove the glue residues. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I had ordered a quantity greater than the stock. I was automatically given what was left in stock, which is 1m to make a jacket and another meter of a different fabric to make a blouse. Knowing that I am 1.71m tall, what am I supposed to do with this 1m?? I am very disappointed and on top of that, I received a harsh email specifying that it was my fault. I do not recommend this site as there is no dialogue.
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Response from TISSUS PRICE
Hello,
We are sorry but you entered a quantity of "1m" when placing your order on our site as shown on your invoice. We could not intercept your order in time as it had already been processed by the post office to try to add more meters. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Disappointed with the fabric, not thick enough for a deck chair. Moreover, I received the end of the roll which is defective.
Very fast delivery.
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to check if the fabric meets your needs. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Following the receipt of my package, I realize that I am missing a product, I have still not received a response from customer service.
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Response from TISSUS PRICE
Hello, it seems that our emails were received in your spam folder. Following our phone conversation, the missing product has been resent to you by mail. Thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
No customer arrangement when an order of fabrics is incomplete due to poor stock management.
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Response from TISSUS PRICE
Hello, our After Sales Service has contacted you by phone and email several times to find a solution together. Since you were not interested in any other product, we refunded you as you wished. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Poor quality fabric. I will not order fabric online again.
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Response from TISSUS PRICE
Hello, the fabric you ordered is of good quality and is also Oeko-Tex certified. We remind you that we have a service for sending free samples via our online store that allows you to check if the fabric matches your search. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
My discount voucher was not taken into account and I received a stained fabric, as if faded by the sun.
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Response from TISSUS PRICE
Hello, we are sorry but you do not have any discount voucher for your first order. Our after-sales service will get back to you regarding the defect you encountered. Please feel free to send us a photo at [email protected]. Best regards, Rebecca TISSUS PRICE.
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Acheteur Vérifié
Rating: 2 out of 5
Package delivered on time. Extremely disappointed by the quality of the faux leather. Once sewn, it tears easily when pulled slightly. And the fusible interfacing does not stick.
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Response from TISSUS PRICE
Hello, our faux fabrics are of quality, so we invite you to sew them with leather needles and polyester thread. Regarding our fusible interfacing, remember to place the shiny side against the fabric so that it adheres properly, and if necessary, use the steam from your iron. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I ordered elastic lace: I received an elastic fabric so thick that it cannot be called lace.
Sorry.
Moreover, I paid as much for shipping as for the fabric.
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Response from TISSUS PRICE
Hello, the fabric you ordered is actually guipure, hence its name "Guipure lace"; it is indeed thicker and can be used to embellish a garment or an accessory as indicated in its description and shown by its weight. We remind you that we have a free sample service. Best regards, Rebecca TISSUS PRICE.
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Acheteur Vérifié
Rating: 2 out of 5
Wrong fabric delivered, it turns out that the correct one is out of stock. Responsive and friendly customer service but useless...
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Response from TISSUS PRICE
Hello, we are truly sorry for the problem you encountered with your fabric. Unfortunately, we were unable to obtain the correct one to send you and therefore had to quickly proceed with the refund of your order. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Some products from my order were damaged. Skai full of bad creases. Very disappointed with this order. However, fast delivery.
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Response from TISSUS PRICE
Hello, our After Sales Service has contacted you today to resolve the issue encountered. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
My order was not delivered correctly because there was a misunderstanding and they do not respond to my email
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Response from TISSUS PRICE
Hello, we are sorry but due to the missing fabric you indicated that you wanted a replacement of fabric and not a replacement of the missing fabric. Your order was therefore sent as you wished and we have provided the correct fabric as a replacement. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
(purchase of 2 rolls of fabric of 30m: 630 Euros) Despite a special request due to the short deadlines we wanted, the delivery of the fabric was postponed twice. After going to pick it up ourselves at the transport agency, several kilometers from the desired delivery location. The fireproof fabric arrived stained in several places, so it is not possible to wash it.
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Response from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you as soon as possible to resolve the issue. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Some fabrics received did not match their description. Others were damaged. When contacted, customer service treated me very poorly and only offered me a €10 voucher to compensate for the loss (40€ of unusable fabric). Definitely my last order.
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience you encountered. Our After-Sales Service has already reached out to you. We remind you that we have a free sample sending service via our online store that allows you to check if the fabric matches your search. We thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Stained fabric.
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Response from TISSUS PRICE
Hello, please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the problem as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Good quality fabrics for super. Not too many choices in large sizes.
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Response from TISSUS PRICE
Hello, we thank you for your feedback. We are trying to expand our range of fabrics in large widths to offer more choices. If you are looking for a specific fabric, do not hesitate to contact our customer service at 04.22.14.50.00 or at [email protected] Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Very poor quality fabrics. I ordered cotton and received plasticized fabric with a very bad smell and difficult to wash. Out of 5 different fabrics, 4 are affected by these problems. Completely disappointed.
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Response from TISSUS PRICE
Hello, you ordered coated fabrics which explains the "glossy" appearance as well as the smell of these fabrics. Indeed, these fabrics are treated with linseed oil-based varnish to make them waterproof. We remind you that we have a customer service but also a sample sending service. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
order form home delivery
delivery made to a relay point
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Response from TISSUS PRICE
Hello, we sincerely apologize for this inconvenience. We have reported this information to Colissimo and a commercial gesture has also been sent to you by email to apologize for this inconvenience. We thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Poor packaging
Quality of the fabrics is really average
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
On the site, it was marked that there were 2 meters of fabric left, then 1 or 2 days later I receive a call saying that there was no more fabric in stock...
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Response from TISSUS PRICE
Hello, we are sorry for the inconvenience you encountered. Our After Sales Service has contacted you regarding this issue to offer you a solution. Best regards, Rebecca TISSUS PRICE.
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Acheteur Vérifié
Rating: 2 out of 5
Fabric of very average quality, threads not in the ordered color
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. We invite you to provide us with a photo of the product received that does not match the color you want by email at [email protected] so that we can resolve this issue for you. We remind you that we have a service for sending free samples. Best regards. Rebecca TISSUS PRICE
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