The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
Second time I order where the fabrics have many defects, I find that. It's a shame that the quality of the fabrics has decreased because the prices have not gone down if you have fabrics with defects, specify that it is a second choice and adjust the prices.
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Response from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Aurelie. Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
I washed the fabric before cutting it as I always do and there at the level of the folds of the cotton fabric created during washing, the fabric discolored.
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Aurelie Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
Color and description thickness.fluidity
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Response from TISSUS PRICE
Hello,
We thank you for the comment you left regarding your order. We are delighted to know that our products and services have met your expectations. Your satisfaction is our priority. Thank you again for your trust and see you very soon! Best regards, Aurelie. Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
The blue is really different from what is on the screen. Unfortunately, that's the risk when ordering online. And also the stretch is only in one direction. I would have liked it to be specified.
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order.
Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you.
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed by the color received.
I ordered a gold fabric that was yellow.
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order.
Please note that you have 48 hours after receiving your order to report an error or problem with your order. M
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Acheteur Vérifié
Rating: 3 out of 5
Hello,
great kit, nothing to say about the quality of the fabric, however no instructions to carry out the project.
I had to go on YouTube to access a tutorial.
I find it a shame, it's the only point I didn't appreciate.
It was my first order.
Good evening.
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Response from TISSUS PRICE
Hello,
We inform you that the sewing tutorial is available in the product description. Indeed, there is a direct link directing you to our blog.
We also inform you that you have access to the blog directly via our site at the top right, where you can find all the tutorials for the kits offered on our site.
We remain at your disposal at 04.22.14.50.00
Best regards
Au
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Available quantity and quick turnaround.
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Response from TISSUS PRICE
Hello,
We warmly thank you for the comment you left regarding your order. We are delighted to know that our products and services have met your expectations. Your satisfaction is our priority. Thank you again for your trust and see you very soon! Best regards, Aurelie Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
I was very satisfied at first but upon use, I realized that the fabric frays. I bought a printed poplin fabric.
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Response from TISSUS PRICE
Hello,
We are sorry that your item disappointed you, however if the product is
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Acheteur Vérifié
Rating: 3 out of 5
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Response from TISSUS PRICE
Hello,
We warmly thank you for the comment you left regarding your order. We are delighted to know that our products and services have met your expectations. Your satisfaction is our priority. Thank you again for your trust and see you very soon! Best regards, Aurelie SAV customer service
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
I placed an order worth about 49 euros. Then a second one for about the same amount. I received the merchandise....
However, I could not participate in the draw to win shopping vouchers or even an embroidery machine because the order had to be 49.95 euros!!!!!! I think I will not order again for a while: time to calm down.....
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Response from TISSUS PRICE
Hello,
We completely understand your disappointment at not being able to participate in the draw. However, to participate in the draw, the minimum order amount must indeed be 49.90 euros, as specified in our terms. It would have been necessary to add a small additional item to your cart to reach this threshold and thus participate in the draw. Don't hesitate
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Acheteur Vérifié
Rating: 3 out of 5
The packaging such as fabrics in an envelope without any protection is okay or it could pierce during transport leaves much to be desired.
And nothing too much...... really just the right amount of fabric.
Average shipping speed.
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Acheteur Vérifié
Rating: 3 out of 5
I ordered makeup remover wipes and the quality of the sponge fabric is very average. I will not order again.
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order.
Please note that you have a period of 14 days to return the purchased product from the date of delivery if it is not
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Improvement needed on the quality of the sponge fabric.
I like the choice of prints, very pretty and the idea of the kits.
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing a meter order, as well as a request for a proof. Please note that you have a period of 14 days to return the purchased product from the date of delivery.
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Acheteur Vérifié
Rating: 3 out of 5
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Response from TISSUS PRICE
Hello, We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing a meter order. Please note that you have a period of 30 days to return the purchased product from the date of delivery if it...
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Acheteur Vérifié
Rating: 3 out of 5
Just because May is filled with bridges and holidays doesn't mean it should take 3 weeks to deliver an order!
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Acheteur Vérifié
Rating: 3 out of 5
The packaging was very minimal for a large, very heavy coupon: plastic bags that arrived with tears....
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Response from TISSUS PRICE
Hello, We are sorry and we thank you for informing us of the situation regarding the packaging of your order. We are sincerely sorry to learn that the packaging was not suitable. We take your concerns very seriously and we appreciate your feedback, as it helps us improve the quality of our services. We have immediately forwarded your
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
It was indicated that the package would arrive within 2 days and it arrived more than a week later.
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Response from TISSUS PRICE
Hello, We would like to express our sincerest apologies for the inconveniences you have encountered due to the non-delivery of your order. We understand how frustrating this can be, and we want to resolve this situation as quickly as possible. We inform you that on the site, it is clearly stated that the printing time is 2 to 5 working days (this time
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Acheteur Vérifié
Rating: 3 out of 5
Orders are taking longer and longer to arrive whereas I used to receive my order in 2-3 days, so I am left with unsold items.
I order often and would like to be a VIP if possible.
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Response from TISSUS PRICE
Hello,
We are sorry for the problem encountered, indeed our printing time is 2 to 5 working days (this time may vary depending on the chosen material and the influx of orders) for our printed fabrics in France (marked with a flag), plus delivery 96h. We note that your order has indeed respected this deadline following the weekend and the chosen material.
You can open an account
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
The first purchases were correct, but when I wanted to buy the same products again, I couldn't find the same material, so I bought 2 different materials on the same pattern, what a disappointment in terms of color... One was electric blue and the other blue-green, my first purchase was turquoise blue. I contacted customer service who simply told me that colors may vary, so that's really disappointing.
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Acheteur Vérifié
Rating: 3 out of 5
The fabrics are satisfactory, however, there are no commercial offers despite large orders and promotions on the site two days later which I could not benefit from. The order tracking is catastrophic, I don't know where my package is, it was supposed to be at the post office this morning and no one can find it... and I also have no way to track it. So my sewing weekend is ruined.
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Response from TISSUS PRICE
Hello, we are sorry, we regularly offer promotional offers throughout the year. You can track the details of your package in the shipping email you received. Please check your spam folder as it is possible that our email was considered spam. Wishing you a good day. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed with the product, too thin to replace the original fabric in Textilène for garden beds.
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Response from TISSUS PRICE
Hello, We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing a meter order. We remain at your disposal for any further information and wish you a good day. Regards,
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Acheteur Vérifié
Rating: 3 out of 5
I am happy with the color that matches well with the photos on the site, however, the fabric arrives really wrinkled and requires ironing which takes a lot of time.
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Acheteur Vérifié
Rating: 3 out of 5
My first order... it took a long time!
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Response from TISSUS PRICE
Hello, your order was placed on 25/01 but we only received your check from 07/02. Your order was thus shipped on 08/01 to be delivered to you quickly. Please feel free to place your next order by credit card or Paypal for faster processing. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Serious company. Answers the phone and respects shipping deadlines.
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Acheteur Vérifié
Rating: 3 out of 5
Very good reception and advice but prices are too high.
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Acheteur Vérifié
Rating: 3 out of 5
My package was lost but found after 3 days.
It would be really more practical if you had your deliveries in Drive and there would be no shipping costs.
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Acheteur Vérifié
Rating: 3 out of 5
The explanations or tutorials are not very clear for beginners, as well as the definitions of the materials. When you start sewing and order online, you don't know the textures of the fabrics, and your explanations are too brief.
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Acheteur Vérifié
Rating: 3 out of 5
I was very satisfied until now with your shipments. The last order had 7 pouches, of which 3 had zippers that are too small (5/7 cm), certainly adapted to the color of the pouch. It might be wiser to have the right length... by the way, I replaced them.
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Acheteur Vérifié
Rating: 3 out of 5
The sponge fabric is quite thin, the quality is average. It is likely to deteriorate in the wash.
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Acheteur Vérifié
Rating: 3 out of 5
The sponge fabric seems too light, I was hoping for better quality. The print is true to my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
This is my 2nd order. The 1st order, they forgot a kit... that can happen and they sent it to me. I just received the 2nd order and there, they forgot a blue, white, red label... it may not be a big deal but I don't want to try a 3rd order. It's a shame.
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Response from TISSUS PRICE
Hello, the blue white red label is printed with the kit. You can cut it out to use it on your creation if you wish. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
As mentioned in my previous message, regarding my order from last month but concerning the same type of fabric, the fabric is much better than in the images presented, pleasant to work with but I confirm that it is still not waterproof as indicated!!
I repeated the experience of pouring water.... which eventually seeps through.
I bought several pieces of these fabrics
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Acheteur Vérifié
Rating: 3 out of 5
The shipment is fast. The ordered fabric is really pretty, with beautiful colors, just the right thickness, resistant but easy to sew. My disappointment: contrary to what is announced, it is not waterproof!!! I had to add a waterproof lining. Too bad. Christine Soula
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Response from TISSUS PRICE
Hello, after checking the ordered fabric, we confirm that the fabric is indeed waterproof. Indeed, you can perform the waterproof test by deliberately pouring water on the fabric. You will be able to see that the water stays on the fabric and does not penetrate inside. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Issue with order preparation and delivery. Order placed on 12/10, charged to my account on 13/10, today 22/10 still no delivery but I have the satisfaction survey!!!!
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Response from TISSUS PRICE
Hello, after checking your order, it turns out that the products you ordered have a preparation time of 2 to 7 working days. Your order was completed and shipped on 20/10/2023, which is after 5 working days. Your package should be delivered to you by 23/10/2023 via Colissimo. We thank you for your understanding and remain at your disposal.
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