The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
Integrated pattern fabric for integrated cape: low quality fabric and not absorbent enough for bath capes, I had to double it with sponge, the other fabrics, the colors are much less beautiful than the photos
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Acheteur Vérifié
Rating: 3 out of 5
Fast delivery. Disappointed with the color rendering between the internet and reality. You can leave a comment but they don't take it into account, which is a shame.
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Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing a meter order. Comments are well processed and taken into account, but we cannot make additional cuts.
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Acheteur Vérifié
Rating: 3 out of 5
I bought a construction bag; the inner lining is missing. I need to innovate (when you live far from everything, I have little material).
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Response from TISSUS PRICE
Hello, The lining is present and is printed directly in the kit you ordered and received. You can find our tutorial explaining all the steps on making this bag directly at this link: https://www.tissus-price.com/smartblog/tuto-sac-maternelle-enfant-n112 Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The ordered fabric was deformed in one part.
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Acheteur Vérifié
Rating: 3 out of 5
The delivery is fast, however, the 2 fabrics I ordered are very expensive (15€ per meter) and the quality is not great. They fray everywhere and during sewing, threads pull and it shows once the project is finished. If the fabrics had been cheaper or shipping was free, it would have made more sense given their quality.
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Response from TISSUS PRICE
Hello, We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site. You can return it within 30 days and request a refund or a credit note according to your wish for a future order. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I am delighted with my order which arrived very quickly. However, I am a bit disappointed with one fabric (I didn't see it in the photos on the site because it is not visible on the cushion but can be seen slightly in the other photos) because the printed blocks are visible as it creates a sort of cut, a line, even a grid, which is a lighter white. I have nothing to say about the rest of the site.
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Response from TISSUS PRICE
Hello, we are truly sorry for this inconvenience which is a printing error on our part. In order to quickly provide you with a solution, our customer service will contact you very soon. We thank you for your trust and understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I am very disappointed. Not all the colors appear on the sample, especially the most beautiful ones like red, blue, and green. I ordered two samples of the same fabric with just a different background color, and you sent me exactly the same piece as the other sample instead of varying the area of the fabric. I really wonder if you don't want to
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Response from TISSUS PRICE
Hello, unfortunately and depending on the pattern you order, it happens that some elements of this pattern are quite large, and therefore it is not possible for us to send all the colors of a fabric if the elements are too large. We try our best to include a few so that you get an idea of the colors and the fabric material. If ever
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Acheteur Vérifié
Rating: 3 out of 5
More precise descriptions (direction of stripes). Suggestions for matching accessories (threads, bias, buttons, etc...) More precise photos as the colors are too bright compared to the actual colors of the fabrics.
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Acheteur Vérifié
Rating: 3 out of 5
My fabric was dirty, the one in microfiber.
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. Our customer service has contacted you to provide a solution. Please do not hesitate to contact our customer service again by phone at 04.22.14.50.00 or by email at [email protected].
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Acheteur Vérifié
Rating: 3 out of 5
After ordering a kit of wipes and other kits, there are no instructions for assembling the baskets. It would be nice to have them in the package.
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Response from TISSUS PRICE
Hello, our explanations and tutorials are available in the descriptions of the products you order. You can also find all our tutorials on our blog here: https://www.tissus-price.com/smartblog Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
the delivery
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Acheteur Vérifié
Rating: 3 out of 5
I am a beginner and this is the first time I order a kit and I am disappointed that no assembly instructions were provided!! However, I am satisfied with the prints.
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Response from TISSUS PRICE
Hello, you can find our tutorials on each kit you order on our blog by clicking on this link: https://www.tissus-price.com/smartblog Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The site is not modern and did not particularly inspire confidence
However, I was pleasantly surprised by the quality. It's a shame that tutorials are not provided with the order or at least the link to retrieve them without searching.
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Response from TISSUS PRICE
Hello, you can find our tutorials on each kit you order and also on our blog by clicking on this link: https://www.tissus-price.com/smartblog Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Nothing received to date, delivery times quite long, difficult to judge on the rest
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Response from TISSUS PRICE
Hello, your package has been delivered to the Proxi relay in FURIANI. Do not hesitate to pick it up with an ID. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I love the fabrics, the problem is that very often the velvets, despite the quality of the fabric, are printed in the opposite direction of the pile. And the website since it has been redone is not practical at all, especially for furniture.
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
The satin is marked in several places along the entire width. The cuts are very approximate.
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Acheteur Vérifié
Rating: 3 out of 5
Order preparation too long, generally 1 to 2 weeks, some fabric colors not at all the same as on the site, too bad
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Response from TISSUS PRICE
Hello, your order was placed on 25/03/2023 and was sent on 28/03/2023. In case of problems with a long delivery time after shipment, it may be a problem with its routing. Do not hesitate to contact us if this is the case so that we can get in touch with the carrier quickly and keep you informed of your package's situation.
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
The print on the fabric is not great
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site.
You can return it within 30 days and request a refund or a credit note according to your wish for a future order. Don't hesitate to
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Acheteur Vérifié
Rating: 3 out of 5
Happy with my purchase, everything is exactly as described, however very disappointed by the respect of the announced discount in case of subscription to the newsletter,
Even if a bug did not allow my code to be registered during the order, I think that after my complaint it could have been rectified
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Response from TISSUS PRICE
Hello, your voucher was not entered before finalizing your order.
Since you have already been debited, we cannot modify the payment of your current order but we remind you that the code HELLO5 has an unlimited duration to use on a future order. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
I think that for assembling the cape you should include a printed guide in the package because it would be much better for beginners.
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Response from TISSUS PRICE
Hello, to avoid printing numerous papers/documents, you can find all our explanatory tutorials directly on our blog by clicking on this link: https://www.tissus-price.com/smartblog You will thus be able to find all our kits and make them more easily. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
No response to questions addressed to the server of this client. Approximate cutting, blue thread in the green fabric of the turbulent kit......
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Response from TISSUS PRICE
Hello,
A response email was sent to you on February 2nd with the tracking number of your order so you can follow its progress.
Please check your spam folder as our emails may have ended up there.
Best regards.
Rebecca
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Acheteur Vérifié
Rating: 3 out of 5
I ordered a piece of foam
No product indication sent
I was surprised to receive the product without being informed
Nevertheless, fast delivery
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Response from TISSUS PRICE
Hello, the instructions and tracking of your order have been sent to your email address. Please check your spam folder if needed. Wishing you a good day. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I liked the choice of products. However, I received a metal ruler that was scratched! And I am disappointed that I have to spend up to 49 euros to avoid shipping costs. This is very exaggerated and unprecedented for me, who, however, orders a lot online.
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Fast delivery and good quality fabric. However, I find that the colors are not true to those on the site. The gold panels are more brown and mustard. For the floral panel, the colors are true to the description. I tried to call customer service several times with a question about delivery but I couldn't reach anyone.
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Hello, a pickup of the package at the depot would be very convenient for me and for the planet. I am on the other side of the road... I regret not being able to choose the fabric on-site anymore, it's less obvious by mail despite the possibility of ordering samples. Happy holidays to you all.
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Acheteur Vérifié
Rating: 3 out of 5
Order tracking leaving something to be desired, deadlines not respected; no information communicated on this subject, I had to call customer service; order still not received on 17/12...
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Response from TISSUS PRICE
Hello, the products you ordered have a preparation time indicated from 2 to 7 days. After checking your tracking, your package will be delivered to you today. Please feel free to check the tracking of your package that was sent to you by email for more information. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Hello. It would be good to detail the materials a bit more. Indeed, when you are a beginner like I am, Burlington fabric doesn't mean anything to me. I regret that there is no longer the shop where you could touch the fabrics
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Response from TISSUS PRICE
Hello, we completely understand your point of view and that is why we offer the sending of fabric samples directly on our site. Please feel free to use this service directly by clicking on the reference of the fabric you are interested in and then on 'Sample'. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
the fabric for the wipes wrinkles and is very difficult to work with
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Acheteur Vérifié
Rating: 3 out of 5
I am rather disappointed, I bought the apron to give to my son's nanny... I washed the fabric and it is all frayed in some parts, the dotted lines for cutting are no longer pressing... I can only fear that after sewing it will be the same when she washes it.. so I need to urgently find another idea
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Acheteur Vérifié
Rating: 3 out of 5
1st order, I thought the Christmas stockings were all prepared. 2nd order, I did not receive the personalized stocking with the name Nicole.
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Acheteur Vérifié
Rating: 3 out of 5
Super responsiveness, wide choice and almost immediate email responses!!!. The only downside: the kits are not really kits!! Despite this, I will remain a vigilant customer.
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Acheteur Vérifié
Rating: 3 out of 5
The fabric of the hood and the Christmas stocking are damaged considering the material, the defect is quite apparent, what a shame it was for a first birthday and a first Christmas, I regret this purchase
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. In order to provide you with a quick solution, could you please send us photos of the defects encountered via our email [email protected]. Thank you in advance, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The colors of the photos and the actual color of the fabrics are often very different... I bought a fabric that was described as orange and the photo showed it well as orange, but when I received it, it was OCHRE, not orange at all ;-(
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Acheteur Vérifié
Rating: 3 out of 5
Quite fast shipping. But the fabric is still very expensive compared to other stores.
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