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Rating: 3 out of 5
The delivery was postponed twice. I made complaints to the carrier by email. To date, no response.
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Customer reviews of TISSUS PRICE
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 37 625 published reviews
Summary of reviews
The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
3 star reviews
Reset filtersA
Rating: 3 out of 5
The pickup location: a tall, bearded young man who is very strong: but very strong in rudeness and indiscretion: you get reprimanded, he addresses you, at 71 years old with my 1.57m it's easy to use me to involve the present customers to despise me a little more and to show off??? What interest? I totally cancel!
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Rating: 3 out of 5
Delivery scheduled in 96 hours, package received 10 days after the order. Perfect quality.
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Response from TISSUS PRICE
Hello, our products "printed in France" are an exclusivity for which we do the printing ourselves, which may impact its preparation time. We thank you for your understanding and wish you very good sewing! Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
fabric matches the description, fast delivery but a big failure regarding the cutting! so poorly cut that there is a difference of almost 30 cm between one side and the other!! Luckily I only needed about 5.20 meters, because there is deception on the 5.50 meters sold! (the sale was made in 50 cm increments) I will therefore not order from this site again.
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Rating: 3 out of 5
Shipping a bit long for my taste but ordered during a holiday bridge. Ordered on May 24 and received on May 31. A printed sponge coupon for wipes ordered, a bit disappointed because the print is already fraying at the first use. Otherwise, nothing to report for the rest of the order. Mixed review for a first order.
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Rating: 3 out of 5
Nothing to report on the delivery; however, sold as ivory fabric when it is white, it's not great....
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric corresponds well to your search. Please note that you have a period of 30 days to return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
This is the second time I order, the first time the promotional fabric coupon had a knot in the middle of the coupon and the second time one of the spools of thread was broken. I don't know if I will order again from Tissus Price.
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Rating: 3 out of 5
Very disappointed because I ordered 150 cm of fabric and the piece received was only 140!!
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Rating: 3 out of 5
I received my package very quickly, I had a code for a surprise for my birthday, really disappointed with the gift. Useless, it would be better to have a discount....'
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Rating: 3 out of 5
A fabric unfairly qualified as linen :(
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric corresponds well to your search. Please note that you have a period of 30 days to return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
A bit disappointed.
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Rating: 3 out of 5
I ordered a beach bag kit, there were no instructions provided with it, and the kit for the wipes is not logical because when sewing the edges, you sometimes lose the outline of the design.
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Response from TISSUS PRICE
Hello, the explanations for our kits are available directly on our site in the 'Blog' section. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
It's a pity that deliveries have become paid regardless of the order amount for professionals... the 10% discount is no longer very useful...
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Rating: 3 out of 5
Customer service did not inform me when the product was back in stock. Fortunately for you, I returned to your site.
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Response from TISSUS PRICE
Hello, an email was sent to you on 19/03/2021 to inform you about the restock of the velvet you were interested in. It is possible that it ended up in your spam. Thank you for your understanding, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
I asked a question to customer service and got no response.
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Response from TISSUS PRICE
Hello, we are sorry but we have not received any message with your email address. We invite you to contact us at [email protected] or directly at 04.22.14.50.00 so we can assist you. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
Disappointed. It doesn't work.
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Response from TISSUS PRICE
Hello, the lead weight is used to be slipped inside a hem to weigh down your fabric. Don't hesitate to make a slightly tight hem to prevent the lead from moving too much. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
Hello,
I ordered ready-to-sew fabric pieces to make pouches, a crib bumper, a sleeping bag, bibs, a pocket organizer (order of 6 ready-to-sew pieces).
I am very surprised and disappointed to find that there are no explanations for carrying out these projects. Only the pieces of fabric to cut.
For the price, I was hoping for a minimum of explanations.
Translated reviews
I ordered ready-to-sew fabric pieces to make pouches, a crib bumper, a sleeping bag, bibs, a pocket organizer (order of 6 ready-to-sew pieces).
I am very surprised and disappointed to find that there are no explanations for carrying out these projects. Only the pieces of fabric to cut.
For the price, I was hoping for a minimum of explanations.
A
Rating: 3 out of 5
I was not disappointed with my order, with the delivery but when I unpacked and unrolled my fabric there was a big black stain and a few small ones around that I could not clean so I lost the first 50 centimeters. I don't know if you can make a commercial gesture thank you
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience we invite you to send us photos of the problem encountered at the address [email protected] or to contact us directly at 04.22.14.50.00 to try to provide you with a solution. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
I am very happy with the delivery time, it was indeed very fast. However, I am quite disappointed with the two bamboo coupons I received with writings for mom and friendship; it is damaged and has marks all over the coupon!
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Rating: 3 out of 5
After a week the package still hasn't left Tissus Price! It's really very long when things are expected and urgent!
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience, the products you ordered being printed on demand, their preparation time may be slightly extended. Thank you for your understanding, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
This time I am very disappointed with the fabrics, which do not seem to really resemble what I saw on the site.
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Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with your purchase. We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
The carrier did not respect the appointment made
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Rating: 3 out of 5
Good product, arrived in good condition; affordable price. More than a week to recover the package (Colissimo is becoming less and less reliable)
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A
Rating: 3 out of 5
Fabric not cut straight at all
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Rating: 3 out of 5
Delivery a bit long. Defective items (too bad) and not corresponding to the order. I had to insist, send photos and insist again to receive a return label. In the end, I was refunded. Friendly customer service. Otherwise, very nice fabrics.
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Rating: 3 out of 5
Very mediocre fabric arrived with lots of flaws. Impossible to cut on the grain, so it's to be thrown away!
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. We invite you to send us a photo of the defects you are encountering with your fabric directly to our address [email protected] Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
The package, too heavy, arrived on time, but the packaging was clearly not up to par. The large plastic bag was cracked at the bottom and completely open at the top. As a result, the contained fabrics, as well as the cones and the roll, in a also cracked bag were loose. The package still arrived complete even if the loose fabrics are a bit dirty. Too bad, but more fear,...
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Rating: 3 out of 5
Hello, I sent a complaint email regarding the sewing kit for the pouch. So far, I have not received a response. Best regards, Isabelle Bouchot.
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Response from TISSUS PRICE
Hello, We have taken your message into account and have resent the missing supplies for your kit so that they reach you quickly. We thank you for your understanding and wish you a good reception. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
the order took a very long time to arrive
I sent emails but received no response
for the kits it's cute it's original but you can't call it a kit since it only has part of the model's composition
for the sleeping bag; no explanation no padding no lining ...
same for the toiletry bag
well I'm not a beginner I managed
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I sent emails but received no response
for the kits it's cute it's original but you can't call it a kit since it only has part of the model's composition
for the sleeping bag; no explanation no padding no lining ...
same for the toiletry bag
well I'm not a beginner I managed
Response from TISSUS PRICE
Hello, our emails have been sent and probably ended up in your spam folder. The product you ordered is a coupon and not a kit which explains the absence of certain supplies. Please feel free to read the descriptions of our products to discover how they are composed. We remain at your disposal for any information. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
Colissimo delivery received very late (8 days) after your shipment.
Black foam thread spool (diameter quantity thread) difference compared to the volume of white and red thread spools.
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Black foam thread spool (diameter quantity thread) difference compared to the volume of white and red thread spools.
A
Rating: 3 out of 5
Beautiful velvet but the color of the fabric is actually very different from the color on the website photo. Too bad, I am returning it.
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Response from TISSUS PRICE
Hello, we remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
I ordered polar fabric and thought there were patterns on both sides - the quality is good -
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
A kit that does not correspond at all to what I ordered! I simply received a piece of fabric! I do not call that a kit! and moreover not the one I ordered
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Response from TISSUS PRICE
Hello, our After-Sales Service was able to get back to you to explain how your kit is made so that you can carry out your project successfully. Do not hesitate to find all the details again available in the product description of your kit. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
Disappointed by the quality of the colors of the patterns....
It doesn't look like the photos.... there are at least 3 of the fabrics that I will not use..
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It doesn't look like the photos.... there are at least 3 of the fabrics that I will not use..
Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
Be careful if you choose the in-store pickup delivery. It is located behind the pool store and the hours are not obvious at all...
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Rating: 3 out of 5
Still not received, 6 days after shipping.
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Response from TISSUS PRICE
Hello, your package was delivered within 72 hours this Wednesday, October 7, 2020, by post. We invite you to contact Colissimo or to reach us at 04.22.14.50.00 if you have not received your package. Best regards. Rebecca TISSUS PRICE.
A
Rating: 3 out of 5
Hello, The roll of fabric arrived broken in two. I had to re-roll it so that the fabric wouldn't get damaged. Best regards, Béatrice Morvan
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Rating: 3 out of 5
Does not match my order at all, I requested permission to return the package
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Rating: 3 out of 5
2 faux leathers have marks and poorly done packaging
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, our customer service will get back to you as soon as possible to resolve the issue you encountered with your order. Thank you for your trust, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
The problem is the delivery method. I was absent at the time of delivery. This evening upon returning, I found a note indicating that my package was left at number 20.
I went to number 20 and they told me they don't have my package.
Impossible to reach the delivery person or your customer service.
I rang all my neighbors to find my package.
I am very disappointed with the delivery. This is not
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I went to number 20 and they told me they don't have my package.
Impossible to reach the delivery person or your customer service.
I rang all my neighbors to find my package.
I am very disappointed with the delivery. This is not
Response from TISSUS PRICE
Hello, we have contacted your DPD agency so they can provide you with more details as well as the name of the person to whom your delivery person left your package at number 20. We also invite you to contact your agency at the phone number that was sent to you by email or to contact us during our opening hours. Best regards. Rebecca TISSUS PRICE