The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
The coupons are not well cut. I had to trim them with straight edges.
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Stained fabrics and not the right size. Since I was in a hurry, I did not make a complaint but I am still very disappointed.
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Website could be improved. Impossible to communicate quickly in case of a problem.
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Response from TISSUS PRICE
Hello, we can be reached by phone at 04.22.14.50.00 or by email at [email protected] which you can access on our site by clicking on 'Contact' to get a quick response. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
very nice fabric but wrinkles too quickly
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Response from TISSUS PRICE
Hello, We remind you that we have a service for sending free samples via our online store that allows you to check if the fabric meets your needs. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
It has been a long time since I ordered fabrics online and this is the first time there is such a difference between the photo on the commercial site and what I received. Of course, customer service says otherwise. I am not surprised, we live in a dishonest world
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Acheteur Vérifié
Rating: 3 out of 5
Fast delivery but package opened, unsealed, complete goods
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Acheteur Vérifié
Rating: 3 out of 5
A bit long for delivery and defect in the fabric weave.
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. To resolve this issue, we invite you to send us an email at [email protected] with your order number along with photos showing the defect encountered. In the meantime, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The fabric does not match the color in the photo on your site at all
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. You can also return it if it does not suit you. Best regards. Rebecca TISSUS
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Acheteur Vérifié
Rating: 3 out of 5
One item did not arrive in the requested color, I am waiting for a response from customer service.
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Response from TISSUS PRICE
Hello, we are sincerely sorry for the inconvenience encountered. Our customer service has contacted you to confirm that it was indeed a preparation error and that the product received was therefore offered to you. The correct fabric you ordered has been previously sent to you for quick receipt. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I always go through your company to order my studs and recommend it to all my clients who do the same, and my last client was surprised when she ordered 7m of black studs (we checked the order form) and only received 6 (unopened box, well-packaged product) anyway, a little disappointment
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience, we invite you to provide us with your order number at the email address [email protected] so we can send you the forgotten product. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Beautiful velvets but some defects, one faux leather marked by the end of the roll across the width, a lack of information on the order status for 4 days, two very beautiful and flawless faux leathers fortunately, the labels stuck directly on the right side of the velvet leave marks, mixed review
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Response from TISSUS PRICE
Hello, we are sorry for the inconvenience encountered. Our messages may arrive in the spam folder, we invite you to check your emails as we detail the tracking of your order as much as possible. You can send us a photo of the problem encountered with the faux leather so we can resolve it. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Way too long for the delivery start of one week Not satisfied
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Response from TISSUS PRICE
Hello, we are sorry for the inconvenience encountered. We remind you that packages are not shipped during weekends and that public holidays as well as the preparation time of your order can impact the delivery time as indicated in our T&Cs. We thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I do not like lace at all. The flowers are too big, it looks like a curtain because it is also not elastic enough. In the end, I paid more in fees than for the fabric. Useless
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. You can also return it if it does not suit you. Best regards. Rebecca TISSUS
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Acheteur Vérifié
Rating: 3 out of 5
I received my sample request and I hope to be contacted quickly for the product I want but that you do not have in stock.
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Acheteur Vérifié
Rating: 3 out of 5
A fabric was missing and the coupon was not to the indicated dimensions.
I am waiting for a response from customer service
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you as soon as possible to resolve the issue. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I am satisfied with my purchase but regarding the delivery, I am very unhappy.
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Response from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I received the requested samples but no information on the care of the fabric I like, I don't know if it can be washed or not?
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Response from TISSUS PRICE
Hello, we invite you to contact our customer service available from Monday to Friday from 9 am to 12 pm and from 2 pm to 6 pm at 04.22.14.50.00 or at the address [email protected] if you need more information about a fabric. We remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Package received damaged as well as one of the products. Complaint made, awaiting a conclusive response.
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience and have taken your complaint into account. A credit note has been issued today to apologize for the hole encountered in your fabric due to the damaged packaging. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Cotton gauze fabric in Camel with poor quality shine (the shine fades), cut made with scissors and not neat at all, missing fabric replaced by another added to my order but in a scrap and not in totality of the same fabric ordered.
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed by the appearance of the faux leather, no embroidered look as in the photos.
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to verify if the fabric matches your search. You can also return it if it does not suit you. Best regards. Rebecca TISSUS.
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Acheteur Vérifié
Rating: 3 out of 5
I had ordered one meter of each of my fabrics to make 5 rectangles of 20cm high, but the fabric was not cut straight, so I can only make 4. I find this very unfortunate as it alters my costs incurred for the production of my products. I have 15 cm of unusable fabric. Thank you for taking note of this, as I am not satisfied at this level.
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Acheteur Vérifié
Rating: 3 out of 5
Bof
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to check if the fabric meets your needs. You can also return it if it does not suit you. Best regards. Rebecca TISSUS
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Acheteur Vérifié
Rating: 3 out of 5
I ordered cotton: very good, good quality even after washing. But the faux fur: poor quality: you can see the mesh through it, it is stiff, with no shine or softness.
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Acheteur Vérifié
Rating: 3 out of 5
I made a complaint a few days ago and I am still waiting for a response?
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Acheteur Vérifié
Rating: 3 out of 5
Hello, the package arrived opened, the box was too fragile but nothing is missing
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Response from TISSUS PRICE
Hello, we sincerely apologize for this inconvenience and are doing everything we can to improve our packaging so that this issue does not happen again. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Very good product but delivery time a bit long.
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Response from TISSUS PRICE
Hello, we sincerely apologize for this inconvenience. Due to the yellow vest movements and protests in France, some packages have been delayed. However, we thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE.
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Acheteur Vérifié
Rating: 3 out of 5
Good quality product but very poor delivery via DPD as usual
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Response from TISSUS PRICE
Hello, we sincerely apologize for this inconvenience. Due to the yellow vest movements and protests in France, some packages have been delayed. However, we thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I expected a smaller liberty fabric. Good quality of the fabric
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Acheteur Vérifié
Rating: 3 out of 5
Incompetent DPD carrier
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Response from TISSUS PRICE
Hello, we sincerely apologize for this inconvenience. Due to the yellow vest movements and protests in France, some packages have been delayed. However, we thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed with the fabrics, I didn't understand the description at all.
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Good quality and well explained. But more explanations would be better for beginners. Thank you
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Response from TISSUS PRICE
Hello, we are sorry that the information we provide is not sufficient. You can contact us by email at [email protected] or directly at 04.22.14.50.00 to obtain more information from an advisor. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Don't know
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Acheteur Vérifié
Rating: 3 out of 5
little service
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Response from TISSUS PRICE
Hello, an email indicating the procedure to return the product that does not satisfy you has already been sent to you. In addition, we have also given you a commercial discount. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Very disappointed. Fragmented quantity, chosen fabric replaced by default. I gave my agreement, that's for sure, but everything was paid for. At the time of ordering, no stock shortage was reported. This is not the first time this has happened. I also believe that I will not order from you again.
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Acheteur Vérifié
Rating: 3 out of 5
The delivery person was 5 minutes late compared to the time I was given
Not a big deal but he could have at least warned me
But he was not aware that there were delivery times when I explained to him that I was calling the delivery service because I saw the arrival time approaching
No message and moreover when I went to track my package it was noted delivered
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Acheteur Vérifié
Rating: 3 out of 5
The wine-colored gabardine is not at all the same color in reality as in the photos on the site. Really disappointed, I will have to find something else...
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Response from TISSUS PRICE
Hello, We remind you that we have a service for sending free samples via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The wool fabric is neither wool nor boiled wool but a simple stretch.
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Response from TISSUS PRICE
Hello, we are sorry but the fabric you ordered is indeed wool fabric due to its appearance and composition. However, there are different types of wool fabric with varying thicknesses and compositions. We have a sample sending service via our online store that allows you to check if the fabric matches your search. Best regards, Rebecca TISSUS PRICE.
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Acheteur Vérifié
Rating: 3 out of 5
We do not have an approximate delivery date. It's a shame.
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Response from TISSUS PRICE
Hello, the delivery times are indicated on our site and are 72 hours for mainland France, and you can track the progress of your package in the email that was sent to you containing the tracking link for your order. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Several fabrics ordered. A green glitter fabric instead of turquoise
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Response from TISSUS PRICE
Hello, as colors vary for everyone, we remind you that we have a free sample sending service that allows you to check the color and texture of the fabric to satisfy you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
super fabrics but very poorly cut (a little care doesn't hurt)
not very responsive on the preparation of the package.
for info: the package tracking is useless, it is completely off track
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Response from TISSUS PRICE
Hello, as the chiffon fabrics are very thin, it is difficult to make very straight cuts, which is why we always put a cutting margin above your order. The package tracking allows you to see the progress of your package until it is delivered to you; here the delivery was scheduled at the post office. Best regards. Rebecca TISSUS PRICE
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