The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
Delivery times are not compatible with work. Too complicated to pick up the package.
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Response from TISSUS PRICE
Hello,
We remind you that delivery is possible to a relay point. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Order arrived late..... delay on my work. This has happened to me several times... And not even a commercial gesture...
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Response from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I received my order but I am disappointed with the thickness, the description says 488g/m and I found it very light so I used it for another project.
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Response from TISSUS PRICE
Hello, We remind you that we have a service for sending free samples via our online store that allows you to check if the fabric meets your needs. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE.
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Acheteur Vérifié
Rating: 3 out of 5
Out of 4 fabrics ordered, only 1 usable, poorly cut, not on the grain, thread pulled, frayed fabric, very disappointed, will not order again.
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you as soon as possible to resolve the issue. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I ordered 4 colors of double gauze. Out of 4, 3 were cut in waves, one was so poorly cut (royal blue) that I couldn't get the 50 cm I ordered after re-cutting. This is not worthy of a professional fabric supplier... Best regards, Mrs. Noll Evelyne
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Response from TISSUS PRICE
Hello, please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Two mouse gray fabrics with a totally different shade. Yellow piping and zipper but totally different. Impossible to make a harmonious piece
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Response from TISSUS PRICE
Hello, we remind you that each product being different, each has its own dye lot. We also remind you that we have a sample service available. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Great fabrics, never disappointed so far
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Acheteur Vérifié
Rating: 3 out of 5
For my first order, no issues: it arrived on time (thank you La Poste). For my second order, it arrived after the deadline (6 days). Moreover, the carrier (DPD) asked me to choose a day and time for delivery, which I did. My package was supposed to be delivered between 10:20 AM and 1:20 PM. On the day, the delivery person came at 5:30 PM. In short, stuck at home all day long.
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Response from TISSUS PRICE
Hello, we are sincerely sorry. Your departmental transport agency has experienced delays during this summer period. We have reported the information to them and hope that you are satisfied with your order. Thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Too bad my coupon was out of stock.
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Acheteur Vérifié
Rating: 3 out of 5
Package received on time, ribbons ordered met my request. The only downside is that one item is missing, even though it is well noted on the invoice. Steps to be taken therefore. This aspect is really not great.
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this oversight. Our After-Sales Service has taken note of your contact and we will send you the missing product as soon as possible. Thank you for your understanding. Best regards, Rebecca TISSUS PRICE.
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Acheteur Vérifié
Rating: 3 out of 5
DPD offered me a delivery on Friday 8/06 between 10:40 AM and 1:45 PM. I blocked my morning to be present for the reception of my package which did not arrive in the scheduled time slot. A new delivery was scheduled for Monday in the same time slot. So I lost 2 mornings for the delivery of this package. That's a bit too much in my opinion.
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. Our customer service has already contacted you regarding this matter to arrange an imperative delivery. We thank you for your understanding and remain at your disposal. Best regards, Rebecca TISSUS PRICE.
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Acheteur Vérifié
Rating: 3 out of 5
The honeycomb has increased by 2 euros per meter all at once 8.90 instead of 6.90 euros overnight
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Response from TISSUS PRICE
Hello, indeed it was a limited-time promotion on some of our honeycomb fabrics. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
A bit disappointed by the color of the ordered fabric, which does not match the photo on the site. Otherwise, fast delivery.
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Response from TISSUS PRICE
Hello, We remind you that we have a service for sending free samples via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Excessive transport cost, too long delay
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Response from TISSUS PRICE
Hello, your order was available at the pickup point. The shipping costs are only €4.99 and your package was sent within 96 hours as stated in our general sales conditions. Feel free to click on the tracking link for your order or contact us by email or phone to inquire about the availability of your package. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Hello, unfortunately I no longer have tracking for my order. Indeed, I only received the waterproof fabrics but I did not get my sticky canvases and the black Burlington. Thank you for taking the necessary steps.
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. The missing products have been sent to you in a second package. We thank you for your understanding and wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Ordered Saturday afternoon, received Thursday morning. Correct. The fabric for the deck chair is damaged on two centimeters on one side (there are plastic threads sticking out of the fabric). Otherwise OK.
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Response from TISSUS PRICE
Hello, please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I was supposed to have a gift in my package as discussed with the operator, after a phone call it turns out that there is none, so very disappointed I will not order again as long as you do not honor your gifts, it was not worth wishing me a happy birthday and giving me a promo code.
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Response from TISSUS PRICE
Hello, please excuse us for this oversight. As agreed by phone, your gift has been sent by mail directly to your home. Thank you for your understanding. Best regards, Rebecca TISSUS PRICE.
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Acheteur Vérifié
Rating: 3 out of 5
Pleasant and easy-to-navigate site, but the delivery was too long... my package was supposed to be sent by air and only arrived the day before departure, which is 6 days after the shipping date
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Response from TISSUS PRICE
Hello, We are sorry but we do not ship by air. We also remind you that our 72-hour delivery time does not take into account preparation time and is not valid during holidays. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The fabric is advertised for very light stand decoration for this use, really disappointed.
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The fabrics are not as I thought: the gray gabardine is very fluid and thin, I expected it to be more structured like the pink one, the knit is transparent and the unicorn cotton is stiff, I thought it was a poplin
Moreover, all the fabrics bleed
The fuchsia gabardine and the polka dot cotton are as I expected (it's complicated when you can't touch)
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The fabric I ordered does not resemble a pearl gray at all, really disappointed.
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The fabric for sheets is too thin, to see with time. The colors are not strong. When the fabric is washed, it is difficult to recognize the right side from the wrong side. The work is still the same, be careful with the colors.
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric meets your needs. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Very disappointed with the aged shiny faux leather cream effect ref: 1454060241956
in fact it has nothing of a faux leather, it looks like a satin fabric, I had chosen it to make a handbag but it won't work at all, so I will return it to you. Best regards.
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service to know the details of the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed by the delivery time: urgent professional order (96 hours announced at most). Delivery completely delayed: ordered on Tuesday before 4 PM received on Wednesday afternoon at a relay point instead of at home. Many but incoherent messages to track the package. Good responsiveness from customer service, however. Otherwise, the fabrics meet my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
The delay between the order and delivery is too long and the shipping costs are too high.
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Response from TISSUS PRICE
Hello, we remind you that the delivery time does not take into account the order preparation time as indicated in our general sales conditions. Your order was indeed sent on time within 72 hours of delivery. We thank you and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Average quality fabric. Delivery service and timing are poor though.
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service to know the details of the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The packaging is insufficient; the fabrics are rolled up on each other, all simply wrapped in plastic, not great... The delivery is well executed by the carrier but is horrifically long... order placed on the 12th, received on the 19th............ One of your competitors, Caréfil, delivers in 2 days. The fabrics are of the described and expected quality. Strong point: sample service
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Response from TISSUS PRICE
Hello, some transport agencies do not carry out shipments on weekends. Your order was sent on 14/03/2018 following the preparation time indicated in our general sales conditions and was delivered within 72 hours by your carrier DPD to the address of your choice on Monday. Thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Order and delivery OK but the quality of a product leaves something to be desired. The black double gauze has a faded color so I am disappointed
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Package arrived well. But I was disappointed by some colors (presented as matching). They are not as vibrant as in the photos and do not match at all. I took several meters, it hurts. The cotton resembling linen does not look like linen, is too thick, and its wine color lacks brightness and elegance. Fortunately, the prices are reasonable.
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Poor quality fabric. Huge disappointment.
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Response from TISSUS PRICE
Hello, we remind you that we have a sample sending service via our online store that allows you to verify if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
An email to customer service without response. A card payment system that got stuck (I made others during the day, so ...). A color much lighter than the photo for the jacquard and transparency for the other two fabrics, making them unusable.
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Response from TISSUS PRICE
Hello, a response has been sent to you today to address your request. We remind you that we have a sample sending service via our online store that allows you to verify if the fabric matches your search. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Quality of fabrics very uneven.
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Response from TISSUS PRICE
Hello, we are sincerely sorry but we unfortunately do not understand your opinion. However, you can contact us by email at [email protected] or directly by phone at 04.22.14.50.00 to share your opinion and so we can respond to your requests. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Delivery was late... moreover, I waited twice for nothing... I lost time in my work... and money... I am a customer with you, but really not satisfied with this order. I hope you will make a gesture for my future orders. Best regards.
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Response from TISSUS PRICE
Hello, we are sorry but your order was delivered within 72 hours as indicated in our general sales conditions. However, we remind you that this timeframe does not take into account the preparation time and that we do not make shipments on weekends. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Quick order.
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Response from TISSUS PRICE
Good quality product, fast delivery but shipping a bit expensive for my taste.
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Acheteur Vérifié
Rating: 3 out of 5
Very beautiful fabrics, it's exactly as described.
Customer service rather quick. However, for the delivery: no tracking until I contacted customer service (I had checked my inbox and spam: nothing) order not received within the deadlines (96h) allow for a margin.
The possibility of ordering samples is very appreciated, we are sure of the colors and quality.
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. It is possible that our email sends end up in your "spam" folder. If you do not have tracking, do not hesitate to contact our customer service directly so that we can give you the number again or send it to you by email. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I am rather disappointed because some fabrics were stained and even after washing them, the stains do not come out. I had ordered these fabrics to make my wedding dress, I don't think we can consider making a dress with dirty and stained fabrics. It's a shame because the quality of the fabric is quite good, the issue comes from storage or the staff...
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Response from TISSUS PRICE
Hello, please accept our apologies for the inconvenience encountered, the after-sales service will get back to you to resolve the problem encountered as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The pink/red fabric did not match the color of the photo, which is a bit of a shame, so I will have to dye it.
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Response from TISSUS PRICE
Hello, we remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
It's a shame the order preparation time is too long.
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Response from TISSUS PRICE
Hello, the preparation time is indicated in our general sales conditions and also before placing your order. Since your order was made during our sales, which was a very busy period, it varied between 24h and 48h. We thank you for your understanding and remain at your disposal. Best regards, Rebecca TISSUS PRICE.
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Acheteur Vérifié
Rating: 3 out of 5
Packaging poorly sealed. After checking the merchandise, some strips of fabric were folded and poorly presented, especially since there was a large long box. Just picked up the package, I will see once presented on the chair ????
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Response from TISSUS PRICE
Hello, please accept our apologies for the inconvenience encountered, the after-sales service will get back to you as soon as possible to resolve the issue. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The quality is quite mediocre, but given the price? More information about the product quality would be needed, for example: weight, elasticity........
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. All information about the product such as weight and composition is also described in the product sheet. Best regards. Rebecca TISSUS PRICE
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