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D
Rating: 4 out of 5
Respect for deadlines, quality of printing, I recommend.
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Customer reviews of TISSUS PRINT
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 755 published reviews
Summary of reviews
The online store TISSUS PRINT is highly praised for its exceptional product quality, with many customers noting the vibrant colors and accurate prints on various fabrics, including plush velvet and T-shirts. The turnaround time for orders is consistently highlighted as impressively fast, often exceeding customer expectations for delivery speed. Customer service receives commendations for its responsiveness and professionalism, ensuring that shoppers feel supported throughout their experience.
Reviews 1, 2 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Good
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N
Rating: 4 out of 5
Good print quality! The customization interface could be a bit more intuitive, aesthetic, and faithful to the final rendering (which is better than the preview)
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T
Rating: 1 out of 5
Order placed, marked as ready and never passed to the courier, who still has not received the goods. No one has ever responded to my request about the order made on the site in the personal area.
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G
Rating: 1 out of 5
Ten days have passed and the package is untraceable and is still in France, having paid so much in shipping costs to have it arrive quickly I am absolutely disappointed
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J
Rating: 1 out of 5
A disaster, no proof to print without our validation, everything to throw away
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Response from TISSUS PRINT
Hello Mr. and Mrs. Rey,
We are sincerely sorry that your experience was not satisfactory at first glance. We completely understand your frustration. Regarding the absence of a proof before printing, it was indeed sent to you by email on two occasions.
However, we would like to emphasize that we had the opportunity to speak with you today by phone to clarify the situation, and that this exchange went well. We hope that our explanations were able to meet your expectations.
Your satisfaction remains our priority, and we are at your disposal for any further requests.
Best regards. Aurelie. Customer Service
We are sincerely sorry that your experience was not satisfactory at first glance. We completely understand your frustration. Regarding the absence of a proof before printing, it was indeed sent to you by email on two occasions.
However, we would like to emphasize that we had the opportunity to speak with you today by phone to clarify the situation, and that this exchange went well. We hope that our explanations were able to meet your expectations.
Your satisfaction remains our priority, and we are at your disposal for any further requests.
Best regards. Aurelie. Customer Service
L
Rating: 4 out of 5
the site is clear, but unfortunately not the customer service
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D
Rating: 4 out of 5
well done and easy to read
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E
Rating: 4 out of 5
Fast shipping, relatively clear ordering process
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Response from TISSUS PRINT
Hello, Thank you very much for the comment you left about your order. We are delighted that our products and services have met your expectations. Your satisfaction is our priority. Thank you again for your confidence and we look forward to seeing you soon! Sincerely, Aurelie SAV - customer service
S
Rating: 4 out of 5
The fabric I received met my expectations. This will generate other orders
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A
Rating: 4 out of 5
Good quality, correct delivery.
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M
Rating: 4 out of 5
Good follow-up from request to receipt of product.
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Response from TISSUS PRINT
Hello, Thank you very much for the comment you left about your order. We are delighted to know that our products and services have met your expectations. Your satisfaction is our priority, and knowing that you enjoyed your experience with us is the best reward for our entire team. Thank you again for your trust and we look forward to seeing you soon! Sincerely, Aurelie Customer Service Tissus Price/Tissus-Print
C
Rating: 4 out of 5
Hello, loading the files is not very easy and you don't get a good preview of the product with the logo, you should improve this part.
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A
Rating: 1 out of 5
Very poorly explained. I ended up with a piece of tea towel with the logo all over it, which was of no use to me. The fabric was a common piece of rag, just good for wiping dishes... and then some!
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Response from TISSUS PRINT
Hello, we are sorry that you are not satisfied with your order. We see that you have ordered double gauze with a pattern repeated 4 times. You have accepted the preview. We are surprised by this. We don't recommend this material for tea towels, but rather terry cloth or cotton poplin. Please do not hesitate to contact us directly at 04.22.59.06.36 for any information before placing your order. We will be delighted to help you. Sincerely Aurelie SAV/ Customer service Tissus Print
C
Rating: 4 out of 5
the site is easy to use.
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Response from TISSUS PRINT
Hello, Thank you very much for the comment you left about your order. We are delighted to know that our products and services have met your expectations. Your satisfaction is our priority, and knowing that you enjoyed your experience with us is the best reward for our entire team. Thank you again for your trust and we look forward to seeing you soon! Sincerely, Aurelie Customer Service Tissus Price/Tissus-Print
M
Rating: 4 out of 5
On time, good impression
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W
Rating: 4 out of 5
Very interesting personalized service for objects and clothing. Very wide choice of products. And above all, personalization. It's a pity that the print order doesn't match the preview. Size difference. The interface needs to be improved. As for print quality and rendering, they're perfect. No complaints.
Delays can be a bit long.
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Delays can be a bit long.
L
Rating: 2 out of 5
I ordered a personalized fabric, I was supposed to receive it within 6 days and after a week and a half I still hadn't heard anything. When I ask, they don't explain clearly what's going on and I finally receive it after 3 weeks.
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Response from TISSUS PRINT
Hello, We apologize for the delay in processing your order. Unfortunately, we had a breakdown on our cotton printer during this period, which led to some slowdowns. We hope this delay has not caused you any inconvenience and thank you for your understanding. Sincerely, Chloé TISSUS PRINT
F
Rating: 1 out of 5
never received the product, so no opinion
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Response from TISSUS PRINT
Hello, We're sorry for the inconvenience, but it seems that Colissimo has lost your parcel. We will send you back your order. Please do not hesitate to contact our after-sales service on 04.22.14.50.00. Sincerely Aurelie Tissus Price
N
Rating: 4 out of 5
I like it, but the turnaround time is quite long. It took me three evenings to finalize my order.
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I
Rating: 4 out of 5
Very good mat, don't be fooled by the pixelated preview. It's a little darker than my file but nothing serious. Looks good quality and made to last. Great value for money, I recommend it.
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G
Rating: 4 out of 5
Hello Very good reception and telephone availability. However, I would like to know when there is a problem receiving the file transfers. In addition, it should be possible to transfer very large files in vector format. Thank you.
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N
Rating: 4 out of 5
I did not receive the information leaflet with the heating time, the pressing time and the time to remove the sheet. I hope that next time I'll have all this because I had to go to Taton. That made me lose a bit of time.
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R
Rating: 2 out of 5
I find the ordering system not very intuitive. I'd like to be able to create my print dtf, adjust the size of my visuals and have the option of adding them directly to my basket from the creation tool. The ability to precisely define the size of each of my visuals would also be very much appreciated.
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V
Rating: 4 out of 5
. Pretty easy to use
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P
Rating: 2 out of 5
Not really satisfied. I thought that the print would be made on the meter of fabric ordered.
Instead, I end up with a little 20 cm square in the middle of the 1 m fabric and that's it. Very disappointing.
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Instead, I end up with a little 20 cm square in the middle of the 1 m fabric and that's it. Very disappointing.
Response from TISSUS PRINT
Hello, We are sorry that you are not satisfied with this product. We would like to remind you that we have a sample dispatch service that allows you to check the color and quality of a fabric directly on our site before placing an order. Please note that you have 14 days from the date of delivery to return the product if it does not suit you. Please do not hesitate to contact our customer service department at [email protected] for details of the return procedure. We remain at your disposal. Sincerely, Aurelie TISSUS PRICE
G
Rating: 4 out of 5
Good quality and good price... but the delivery time is sometimes very long!
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J
Rating: 2 out of 5
Very good fabric printing, only the creation interface is not very user-friendly and the visuals are not very precise.
Especially since I've only received half of my package, i.e. 1m of personalized fabric out of the 2 I originally ordered. I hope to receive the missing 1m within the week, otherwise I'll be very disappointed...
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Especially since I've only received half of my package, i.e. 1m of personalized fabric out of the 2 I originally ordered. I hope to receive the missing 1m within the week, otherwise I'll be very disappointed...
Response from TISSUS PRINT
Hello, we are sorry for the inconvenience, but after checking, you had ordered 1 m of poplin, invoice attesting it and you received that. Please do not hesitate to come back to us to discuss the matter if you wish. We remain at your disposal for any further information. Aurelie Tissus-print
E
Rating: 4 out of 5
At first I had a bit of trouble understanding the tools and setting up the "page" I wanted, but in the end I managed, I still haven't figured out how to adapt the size of the photo (format)!
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A
Rating: 4 out of 5
Well, the good thing is that you can visualize the product's personalization. This gives you an idea of what it's all about.
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E
Rating: 4 out of 5
The personalization tool is useful but not easy to use... I had to phone to be sure of the price because I wasn't sure there wouldn't be an extra charge for personalizing my fabric. The price of the print is quite right, but the shipping costs are expensive for an envelope! So far I'm very satisfied with the printed fabric!
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D
Rating: 4 out of 5
fine nothing to report
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V
Rating: 4 out of 5
Very satisfied with the printing, the fabric is correct, and the delivery time very fast. This was my 1st experience with Tissu print, I'm very satisfied and would definitely recommend them. My only regret is not having a preview of the seam before printing.
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S
Rating: 1 out of 5
You sent us an email with the rendering which we validated but in reality it's very ugly. We needed it to make a lining for a costume and it doesn't fit at all.
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Response from TISSUS PRINT
Hello, we're sorry that you're not satisfied with the printed fabric you received, despite the exchanges and previews we had by e-mail. We would like to remind you that we have a 2€ sample pack that allows you to discover all the materials we offer so that you can be sure that the textile will suit your project. Yours faithfully Rebecca TISSUS PRINT
R
Rating: 4 out of 5
I totally recommend it. Despite several problems with the company receiving the file, the printing is perfect. The company is very responsive by e-mail. Fast delivery
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I
Rating: 1 out of 5
Delivery not in accordance with order
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C
Rating: 4 out of 5
Clear, easy-to-navigate site.
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A
Rating: 4 out of 5
The only problem I had with this order was that the cut of the fabric was fraying and one of the heads of my photos was cut a little. Of course, I sewed both sides of the fabric.
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L
Rating: 1 out of 5
Poor quality fabrics and pale, faded printing. After-sales service tells you it's the fault of your files, and that's it. Very bad experience!
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Response from TISSUS PRINT
Hello, We are very sorry that you are not satisfied with your order. We understand that you are disappointed with the final result, despite the fact that the print corresponds to the image you sent us. We would like to emphasize that we make every effort to ensure accurate color matching and optimal product quality. However, it is essential to note that color perception can vary from one screen to another, which may result in differences between the image displayed and the final product. As specified on our product sheets, you must send us a file that requires no retouching. When we compare your print with the files you've sent us, we're sure that we're consistent with what appears in your files. We remind you that we also have a sample pack available for sale for 2€, which allows you to discover all our fabrics that can be personalized, and to be sure that the quality of the fabric is right for you. For a first order, we recommend ordering a 50cm sample with your design, to be sure of your color rendition before ordering a larger yardage. It is also possible that our printing parameters differ from those of our competitors, as indicated in our email exchanges (which could explain the color differences you noted between your previous printer and us). We strive to maintain high standards of quality and precision in our printing processes. We thank you for your understanding and remain at your disposal. Yours faithfully Rebecca TISSUS PRINT
K
Rating: 2 out of 5
Accustomed to repeat orders for several months or even several years, I am disappointed with my latest orders where the service is deteriorating. Orders shipped later and later, less and less responsiveness, switchboard increasingly rare....
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Response from TISSUS PRINT
Hello, we are very sorry that you have not been satisfied lately and we are indeed very vigilant with your orders. I have to admit that I don't fully understand the exact source of your dissatisfaction. In fact, only your order of 06/02 was dispatched on 09/02 instead of the following day, as we usually do for your DTF orders when we have the possibility. If ever you can get back to us on this subject in detail by e-mail or directly on 04.22.59.06.36 that would help us greatly. Thank you in advance and have a nice day. Best regards. Rebecca TISSUS PRINT