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D
Rating: 4 out of 5
Respect for deadlines, quality of printing, I recommend.
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Customer reviews of TISSUS PRINT
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 755 published reviews
Summary of reviews
The online store TISSUS PRINT is highly praised for its exceptional product quality, with many customers noting the vibrant colors and accurate prints on various fabrics, including plush velvet and T-shirts. The turnaround time for orders is consistently highlighted as impressively fast, often exceeding customer expectations for delivery speed. Customer service receives commendations for its responsiveness and professionalism, ensuring that shoppers feel supported throughout their experience.
Reviews 1 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Good
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N
Rating: 4 out of 5
Good print quality! The customization interface could be a bit more intuitive, aesthetic, and faithful to the final rendering (which is better than the preview)
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T
Rating: 1 out of 5
Order placed, marked as ready and never passed to the courier, who still has not received the goods. No one has ever responded to my request about the order made on the site in the personal area.
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G
Rating: 1 out of 5
Ten days have passed and the package is untraceable and is still in France, having paid so much in shipping costs to have it arrive quickly I am absolutely disappointed
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J
Rating: 1 out of 5
A disaster, no proof to print without our validation, everything to throw away
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Response from TISSUS PRINT
Hello Mr. and Mrs. Rey,
We are sincerely sorry that your experience was not satisfactory at first glance. We completely understand your frustration. Regarding the absence of a proof before printing, it was indeed sent to you by email on two occasions.
However, we would like to emphasize that we had the opportunity to speak with you today by phone to clarify the situation, and that this exchange went well. We hope that our explanations were able to meet your expectations.
Your satisfaction remains our priority, and we are at your disposal for any further requests.
Best regards. Aurelie. Customer Service
We are sincerely sorry that your experience was not satisfactory at first glance. We completely understand your frustration. Regarding the absence of a proof before printing, it was indeed sent to you by email on two occasions.
However, we would like to emphasize that we had the opportunity to speak with you today by phone to clarify the situation, and that this exchange went well. We hope that our explanations were able to meet your expectations.
Your satisfaction remains our priority, and we are at your disposal for any further requests.
Best regards. Aurelie. Customer Service
L
Rating: 4 out of 5
the site is clear, but unfortunately not the customer service
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D
Rating: 4 out of 5
well done and easy to read
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E
Rating: 4 out of 5
Fast shipping, relatively clear ordering process
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Response from TISSUS PRINT
Hello, Thank you very much for the comment you left about your order. We are delighted that our products and services have met your expectations. Your satisfaction is our priority. Thank you again for your confidence and we look forward to seeing you soon! Sincerely, Aurelie SAV - customer service
S
Rating: 4 out of 5
The fabric I received met my expectations. This will generate other orders
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A
Rating: 4 out of 5
Good quality, correct delivery.
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M
Rating: 4 out of 5
Good follow-up from request to receipt of product.
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Response from TISSUS PRINT
Hello, Thank you very much for the comment you left about your order. We are delighted to know that our products and services have met your expectations. Your satisfaction is our priority, and knowing that you enjoyed your experience with us is the best reward for our entire team. Thank you again for your trust and we look forward to seeing you soon! Sincerely, Aurelie Customer Service Tissus Price/Tissus-Print
C
Rating: 4 out of 5
Hello, loading the files is not very easy and you don't get a good preview of the product with the logo, you should improve this part.
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A
Rating: 1 out of 5
Very poorly explained. I ended up with a piece of tea towel with the logo all over it, which was of no use to me. The fabric was a common piece of rag, just good for wiping dishes... and then some!
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Response from TISSUS PRINT
Hello, we are sorry that you are not satisfied with your order. We see that you have ordered double gauze with a pattern repeated 4 times. You have accepted the preview. We are surprised by this. We don't recommend this material for tea towels, but rather terry cloth or cotton poplin. Please do not hesitate to contact us directly at 04.22.59.06.36 for any information before placing your order. We will be delighted to help you. Sincerely Aurelie SAV/ Customer service Tissus Print
C
Rating: 4 out of 5
the site is easy to use.
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Response from TISSUS PRINT
Hello, Thank you very much for the comment you left about your order. We are delighted to know that our products and services have met your expectations. Your satisfaction is our priority, and knowing that you enjoyed your experience with us is the best reward for our entire team. Thank you again for your trust and we look forward to seeing you soon! Sincerely, Aurelie Customer Service Tissus Price/Tissus-Print
M
Rating: 4 out of 5
On time, good impression
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W
Rating: 4 out of 5
Very interesting personalized service for objects and clothing. Very wide choice of products. And above all, personalization. It's a pity that the print order doesn't match the preview. Size difference. The interface needs to be improved. As for print quality and rendering, they're perfect. No complaints.
Delays can be a bit long.
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Delays can be a bit long.
F
Rating: 1 out of 5
never received the product, so no opinion
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Response from TISSUS PRINT
Hello, We're sorry for the inconvenience, but it seems that Colissimo has lost your parcel. We will send you back your order. Please do not hesitate to contact our after-sales service on 04.22.14.50.00. Sincerely Aurelie Tissus Price
N
Rating: 4 out of 5
I like it, but the turnaround time is quite long. It took me three evenings to finalize my order.
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I
Rating: 4 out of 5
Very good mat, don't be fooled by the pixelated preview. It's a little darker than my file but nothing serious. Looks good quality and made to last. Great value for money, I recommend it.
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G
Rating: 4 out of 5
Hello Very good reception and telephone availability. However, I would like to know when there is a problem receiving the file transfers. In addition, it should be possible to transfer very large files in vector format. Thank you.
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N
Rating: 4 out of 5
I did not receive the information leaflet with the heating time, the pressing time and the time to remove the sheet. I hope that next time I'll have all this because I had to go to Taton. That made me lose a bit of time.
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V
Rating: 4 out of 5
. Pretty easy to use
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G
Rating: 4 out of 5
Good quality and good price... but the delivery time is sometimes very long!
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E
Rating: 4 out of 5
At first I had a bit of trouble understanding the tools and setting up the "page" I wanted, but in the end I managed, I still haven't figured out how to adapt the size of the photo (format)!
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A
Rating: 4 out of 5
Well, the good thing is that you can visualize the product's personalization. This gives you an idea of what it's all about.
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E
Rating: 4 out of 5
The personalization tool is useful but not easy to use... I had to phone to be sure of the price because I wasn't sure there wouldn't be an extra charge for personalizing my fabric. The price of the print is quite right, but the shipping costs are expensive for an envelope! So far I'm very satisfied with the printed fabric!
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D
Rating: 4 out of 5
fine nothing to report
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V
Rating: 4 out of 5
Very satisfied with the printing, the fabric is correct, and the delivery time very fast. This was my 1st experience with Tissu print, I'm very satisfied and would definitely recommend them. My only regret is not having a preview of the seam before printing.
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S
Rating: 1 out of 5
You sent us an email with the rendering which we validated but in reality it's very ugly. We needed it to make a lining for a costume and it doesn't fit at all.
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Response from TISSUS PRINT
Hello, we're sorry that you're not satisfied with the printed fabric you received, despite the exchanges and previews we had by e-mail. We would like to remind you that we have a 2€ sample pack that allows you to discover all the materials we offer so that you can be sure that the textile will suit your project. Yours faithfully Rebecca TISSUS PRINT
R
Rating: 4 out of 5
I totally recommend it. Despite several problems with the company receiving the file, the printing is perfect. The company is very responsive by e-mail. Fast delivery
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I
Rating: 1 out of 5
Delivery not in accordance with order
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C
Rating: 4 out of 5
Clear, easy-to-navigate site.
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A
Rating: 4 out of 5
The only problem I had with this order was that the cut of the fabric was fraying and one of the heads of my photos was cut a little. Of course, I sewed both sides of the fabric.
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L
Rating: 1 out of 5
Poor quality fabrics and pale, faded printing. After-sales service tells you it's the fault of your files, and that's it. Very bad experience!
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Response from TISSUS PRINT
Hello, We are very sorry that you are not satisfied with your order. We understand that you are disappointed with the final result, despite the fact that the print corresponds to the image you sent us. We would like to emphasize that we make every effort to ensure accurate color matching and optimal product quality. However, it is essential to note that color perception can vary from one screen to another, which may result in differences between the image displayed and the final product. As specified on our product sheets, you must send us a file that requires no retouching. When we compare your print with the files you've sent us, we're sure that we're consistent with what appears in your files. We remind you that we also have a sample pack available for sale for 2€, which allows you to discover all our fabrics that can be personalized, and to be sure that the quality of the fabric is right for you. For a first order, we recommend ordering a 50cm sample with your design, to be sure of your color rendition before ordering a larger yardage. It is also possible that our printing parameters differ from those of our competitors, as indicated in our email exchanges (which could explain the color differences you noted between your previous printer and us). We strive to maintain high standards of quality and precision in our printing processes. We thank you for your understanding and remain at your disposal. Yours faithfully Rebecca TISSUS PRINT
P
Rating: 4 out of 5
It was a bit difficult to understand how to book a print job, but after I got help by email it made sense. Fast and friendly email responses. Good turn around time, good price, thanks!
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M
Rating: 4 out of 5
Thank you for this work, the fabric is quality and very well printed. I'd just like to make a small comment on the color, which seems a little lighter than expected. Is it a problem with the CMYK file instead of RGB? Fast delivery.
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C
Rating: 1 out of 5
After a second order with brighter colors and patterns, the result was still disappointing!
I was advised to change fabric quality, which would have been nice if it had been made clear in the pre-print details that this was not possible on this fabric...
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I was advised to change fabric quality, which would have been nice if it had been made clear in the pre-print details that this was not possible on this fabric...
Response from TISSUS PRINT
Hello, I'm sorry you weren't satisfied with our prints. A sample service is available so that you can be sure that the quality of the print is to your liking before placing an order for a larger yardage. Sincerely, Chloé TISSUS PRINT
C
Rating: 1 out of 5
This service is unsatisfactory, as delivery times for online orders are generally much faster. In addition, the lack of communication on the status of the order is an aggravating factor in my dissatisfaction. Such a delay in the delivery of my order can disrupt my projects and my confidence in the Tissu-print site. This is the last time I'll be ordering from this site. Overall, this experience leaves me with a negative impression, justifying the 0-star rating for the site.
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Response from TISSUS PRINT
Hello, we are sorry that you are not satisfied with our delivery times. Your order was placed on 11/12 and shipped on 14/12. All order statuses are visible in your customer area in "My orders" and when your parcel is shipped, several emails are sent to you so that you can follow its progress. We remind you that we sell personalized products whose preparation time may vary, but we confirm that your order has been shipped within the time indicated on our site. Please do not hesitate to contact me should you require any further information. Yours faithfully Rebecca TISSUS PRINT
C
Rating: 4 out of 5
Navigation a little tricky, but the result is top-notch and dispatched quickly.
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