Customer reviews of TISSUS PRINT

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 755 published reviews
5 656 87% 4 48 6% 3 29 4% 2 5 1% 1 17 2%

Summary of reviews

The online store TISSUS PRINT is highly praised for its exceptional product quality, with many customers noting the vibrant colors and accurate prints on various fabrics, including plush velvet and T-shirts. The turnaround time for orders is consistently highlighted as impressively fast, often exceeding customer expectations for delivery speed. Customer service receives commendations for its responsiveness and professionalism, ensuring that shoppers feel supported throughout their experience.

2 star reviews

Reset filters
L
Lucas D.
Rating: 2 out of 5
following a purchase from 11/07/2024
I ordered a personalized fabric, I was supposed to receive it within 6 days and after a week and a half I still hadn't heard anything. When I ask, they don't explain clearly what's going on and I finally receive it after 3 weeks.
Translated reviews
Response from TISSUS PRINT
Hello, We apologize for the delay in processing your order. Unfortunately, we had a breakdown on our cotton printer during this period, which led to some slowdowns. We hope this delay has not caused you any inconvenience and thank you for your understanding. Sincerely, Chloé TISSUS PRINT
R
Romain D.
Rating: 2 out of 5
following a purchase from 30/04/2024
I find the ordering system not very intuitive. I'd like to be able to create my print dtf, adjust the size of my visuals and have the option of adding them directly to my basket from the creation tool. The ability to precisely define the size of each of my visuals would also be very much appreciated.
Translated reviews
P
Pascal G.
Rating: 2 out of 5
following a purchase from 01/05/2024
Not really satisfied. I thought that the print would be made on the meter of fabric ordered.
Instead, I end up with a little 20 cm square in the middle of the 1 m fabric and that's it. Very disappointing.
Translated reviews
Response from TISSUS PRINT
Hello, We are sorry that you are not satisfied with this product. We would like to remind you that we have a sample dispatch service that allows you to check the color and quality of a fabric directly on our site before placing an order. Please note that you have 14 days from the date of delivery to return the product if it does not suit you. Please do not hesitate to contact our customer service department at [email protected] for details of the return procedure. We remain at your disposal. Sincerely, Aurelie TISSUS PRICE
J
Julien L.
Rating: 2 out of 5
following a purchase from 15/04/2024
Very good fabric printing, only the creation interface is not very user-friendly and the visuals are not very precise.
Especially since I've only received half of my package, i.e. 1m of personalized fabric out of the 2 I originally ordered. I hope to receive the missing 1m within the week, otherwise I'll be very disappointed...
Translated reviews
Response from TISSUS PRINT
Hello, we are sorry for the inconvenience, but after checking, you had ordered 1 m of poplin, invoice attesting it and you received that. Please do not hesitate to come back to us to discuss the matter if you wish. We remain at your disposal for any further information. Aurelie Tissus-print
K
KYLIAN L.
Rating: 2 out of 5
following a purchase from 06/02/2024
Accustomed to repeat orders for several months or even several years, I am disappointed with my latest orders where the service is deteriorating. Orders shipped later and later, less and less responsiveness, switchboard increasingly rare....
Translated reviews
Response from TISSUS PRINT
Hello, we are very sorry that you have not been satisfied lately and we are indeed very vigilant with your orders. I have to admit that I don't fully understand the exact source of your dissatisfaction. In fact, only your order of 06/02 was dispatched on 09/02 instead of the following day, as we usually do for your DTF orders when we have the possibility. If ever you can get back to us on this subject in detail by e-mail or directly on 04.22.59.06.36 that would help us greatly. Thank you in advance and have a nice day. Best regards. Rebecca TISSUS PRINT
We use cookies for audience measurement and improving user experience.