TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Hello, I would like to report a recurring problem with your deliveries. Several times, GLS delivery drivers have refused to go up the stairs to deliver to my home, even though I paid for delivery to my address. It also happens that: the package is delivered in the street; the package is dropped directly at a relay point without a real delivery attempt; a notice indicates that I was absent, while I was indeed present at my home. This situation occurs practically with every order, which is unacceptable. I ask you to please: remind your delivery drivers of their obligation to deliver packages to the indicated address; ensure that my future deliveries are made correctly; inform me of the measures taken to resolve this problem. I look forward to your response. Best regards,
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Response from TOMOJO
Thank you for your feedback and for your message. We also contacted you by email following your review, but we have not received a response to date. We are sincerely sorry for the inconveniences encountered during your deliveries. Since deliveries are handled by an independent carrier, we unfortunately do not directly control the delivery conditions. Moreover, delivery drivers are not required to go up the stairs to the door, which may explain some situations. Please do not hesitate to contact us directly as soon as an issue arises: this allows us to act quickly with the carrier and find a solution, rather than waiting for a notice. We remain at your disposal to assist you as best as we can.
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Gwendoline M.
Rating: 1 out of 5
Unfortunately, my cat completely snubs them.
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Response from TOMOJO
We are sincerely sorry to learn that your cat did not appreciate our kibbles ?? Unfortunately, just like for us humans, it is difficult for 100% of cats to like them. At Tomojo, we are a small, young, and committed French company, and we really do our best to satisfy every companion (and their human ??). We would love to offer you a solution: we would be happy to send you a package of our second brand of insect kibbles for free so that your cat can try another recipe. Some cats prefer one formula over another ?? Don't hesitate to contact us via private message or email so we can arrange this. And if your experience evolves after this new trial, it would help us immensely if you could update your review. For a small structure like ours, every feedback really counts ??
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Anaïs
Rating: 1 out of 5
Catastrophic!!! The manager stole my package!
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Response from TOMOJO
Hello, We would like to clarify that this comment does not concern Tomojo, but a confusion with another company. The customer contacted us privately and acknowledged having mistaken the company – we thank her for that. We have requested several times that this review be removed, as it does not reflect our service or our commitments or practices. We remain available for any questions or clarifications. The Tomojo team
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Valérie B.
Rating: 1 out of 5
Nothing to say about the kibble, but when the packages are entrusted to GLS, there are too often delivery problems. My last order is lost! This is very problematic for one of my cats who suffers from allergies. I have a subscription with Tomojo since 2020, but I will now look for an alternative to ensure I don't run out of kibble and avoid financial losses!
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Response from TOMOJO
Valérie, we are sincerely sorry for the loss of your package. We offered you a refund, but we haven't heard back from you ?? Depending on the regions, GLS delivery drivers can make delivery errors, but we try to react quickly and offer you a satisfactory solution every time this happens.
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Geraldine V.
Rating: 1 out of 5
Fifteen days ago I alerted the Tomojo company about the fact that I had mistakenly ordered a 12 kg bag of kibble and wanted to cancel the delivery. Indeed, I had subscribed last September but could not connect to my customer account (my email address not being recognized), I thought I had to place another order. Result: I received a 12kg bag last Saturday and now another 12kg bag is on its way... Impossible to store it at my place. And Tomojo's customer service refuses to cancel the order... So you have to be very careful with orders!
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Response from TOMOJO
Hello Géraldine. As I indicated during our exchanges, you had created two subscriptions for the same product, which is why you received 2 packages at short intervals. These subscriptions were visible in your customer area, we have set up a FAQ to help you manage your subscriptions, with video tutorials. Regarding the order you wanted to cancel, it was already sent and on its way to your home when you notified us, so you understand why we could not cancel it ?? Our customer service was reactive and as understanding as possible, but we cannot go beyond the processes provided for this kind of situation, I am sorry.
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Client
Rating: 1 out of 5
Tomojo kibbles make my cat vomit and no refund possible. Response: no solution was provided during our email exchange, you just asked me to consult a veterinarian, result: my cat is in good health.
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Response from TOMOJO
Olivier, I am sorry that the solution provided during our email exchanges does not suit you ?? We have checked the production and there is no anomaly, that is why we could not refund you.
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Marie J.
Rating: 1 out of 5
Cats do not like Tomojo kibbles
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Response from TOMOJO
Marie, it happens very often that cats suffer from neophobia when suddenly imposed with a new diet. For the transition to Tomojo, we recommend a food transition period of 2 to 3 weeks. We explain everything in detail in our little guide that is automatically attached to your order confirmation email!
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Romain
Rating: 1 out of 5
I thought about buying kibbles without the presence of animal products because it is boldly branded everywhere on the site as being insect-based... Except that there is
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Response from TOMOJO
duck fat
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Ophélie S.
Rating: 1 out of 5
My two cats and my dog unfortunately did not like the insect kibble at all... the puppy kibble is also too small for a medium-sized dog (5-month-old husky). I would have tried, too bad. Otherwise, the service offered is very good.
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Response from TOMOJO
Thank you for your feedback Ophélie. Did you properly carry out the dietary transition? It is important because since it is a new protein unknown to your animals, they need time to get used to it, as does their stomach. The transition helps them get used to it.
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Gp
Rating: 1 out of 5
New package not accepted by my cat. He vomits with every intake, even mixed with other food, and now refuses to touch his bowl if there are these kibbles inside. Yet, I have been giving him Tomojo for a long time even though I had reduced the proportion due to the price. New recipe or just my cat changing, I don't know, but it's not working. Too bad.
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Response from TOMOJO
Thank you for your feedback Guillaume, which we do not take lightly. We are sorry that your cat has been sick ?? I hope that the help from our customer service and the solution provided have satisfied you!
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Nicolas P.
Rating: 1 out of 5
The cats are not eating. I tried for a week, the cats were visibly losing weight. They weren't eating at all. Too bad, I would have liked to give them these kibbles.
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Response from TOMOJO
Thank you for your feedback Nicolas. Thank you for taking the time to leave your opinion Greg. It's harder for some cats to get used to insect protein, this is called neophobia. They categorically refuse to swallow a protein they don't know, that's why the transition plays an important role. We recommend 2 weeks on our site, but depending on the cats, you can make it last longer. If you've tried everything and your cats still aren't eating, it may simply be that our kibbles are not to their taste ??
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James C.
Rating: 1 out of 5
My dog vomited with the product, I followed all the instructions for the diet change. no big deal it doesn't suit my dog. However, you ask me to return the kibble (no big deal calculation to do) I paid 16 for shipping costs when I was told you would be refunded a total of 34 to tell me in the end. Sorry Mr. we made a mistake on the refund amount? This explains the professionalism with which you read your emails and respond to your customers' concerns... Be a little more focused. When you work it will do you good. I would have preferred to send nothing and donate the packages to a charity. I find that the service tries to do its best, but it's still not it. Elsewhere trying is free and even the shipping costs. A package won't sink your company.
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Response from TOMOJO
I am sorry that your dog did not like our kibble James. It can happen that they are not to everyone's taste, which is why we always recommend starting with just one package, especially if it's the first time your furry friend tries them. When that's the case, and as stated in our legal notices & T&Cs, you are free to return the unopened package(s) within a month, at your expense. We have processed the refund for the received package. I invite you to reread our email exchanges, at no time is it promised that you will be refunded this amount. It's a shame to end on these words James. At Tomojo, we advocate kindness, not only towards our team and customers but towards every person.
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C. R.
Rating: 1 out of 5
The carrier did not deliver to my home as agreed but directly dropped the package at a relay point with several days of delay. The kibble was rolling around in the box because the bag was not sealed.
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Response from TOMOJO
We understand your frustration and we are sorry for everything Céline. As I told you during our exchanges, our offer still stands if you wish to order from us again!
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Shirousagi
Rating: 1 out of 5
My cats don't even want to taste it T-T For them, it's a no, both in kibble and treats..
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Response from TOMOJO
Oh no! We are sorry to read that ?? It's probably a case of neophobia: cats refuse to eat a new food, something they don't know. Did you properly carry out the transition? It's essential to get your cats used to this new protein, and you can make it last up to 3 weeks, so your little ones take the time to eat and digest the insect protein.
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Carole R.
Rating: 1 out of 5
I wrote my current address when ordering, in the confirmation email the address was correct and my shipment was returned twice! I called the Post Office and they told me that the address was wrong!
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Response from TOMOJO
Carole, once again, we are sincerely sorry for this inconvenience. I hope that our email exchanges and the responsiveness of customer service have reassured you. In any case, your order is on its way, it will arrive safely this time!
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Julien P.
Rating: 1 out of 5
I don't have an objective opinion on the ordered kibble, my dog who tends to eat everything refused to eat this kibble which seems to me a bad sign... I do specify that because of this I don't have enough perspective on the intrinsic quality of the food.
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Response from TOMOJO
Oh no Julien... A customer service member will contact you to try to clarify everything and find a solution.
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Ire
Rating: 1 out of 5
I am extremely disappointed. My cat absolutely cannot tolerate these kibbles. At phase 1 of the transition, my cat was vomiting even though there were only very few of these new kibbles. Given the other reviews, I see that this is a recurring problem. I don't understand why nothing is being done to solve the problem.
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Response from TOMOJO
Hello Sarah, we are sorry to hear that our kibbles caused vomiting in your cat. It may be related to many things like neophobia in cats, the transition not lasting long enough... A member of the mojo team will call you to find out more!
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Greg
Rating: 1 out of 5
I tried to follow the transition instructions proposed by Tomojo for my kitten, and nothing worked as planned... She systematically turned her nose up at the Tomojo kibble, preferring the others. She preferred not to eat and be hungry (repeated meowing) rather than eat them... She ate a little, but only because there were
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Response from TOMOJO
Thank you for taking the time to leave your feedback Greg. Indeed, it is harder for some cats to get used to insect protein, this is called neophobia. They categorically refuse to swallow a protein they do not know, which is why the transition plays an important role. We recommend 2 weeks on our site, but depending on the cats, you can make it last longer. Nevertheless, I understand your reasons for stopping. As for the "satisfaction guaranteed or your money back" policy, we cannot afford to offer one at the moment Greg!
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Laurent C.
Rating: 1 out of 5
Given the price, it would be desirable to have packaging and a box of much better quality! Slightly torn cardboard and a bag open to 70% of its seal. In short: to be reviewed. Regards.
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Response from TOMOJO
Thank you for your feedback Laurent, I am sorry for the inconvenience. We have made the decision to choose paper packaging (and not plastic) so that our entire process, from the production of kibbles to the moment you receive your package at home, works in favor of sustainable development. Regarding the packaging, this necessarily means that we take the risk of having issues, like the one you mentioned. In summer, we encounter sealing problems at the top of the package, which we have reported to our supplier. When you notify us, we certainly find a solution (usually sending a new package). A member of customer service will contact you shortly :)
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Christine K.
Rating: 1 out of 5
Awful service I ordered beginning of May I still haven't got it delivered it to me And I don't understand French emails I get from delivery service is all in French I have no way to access to any information of my parcel. I made order from Canada Ontario . Delivery company never drop anything on my door Company should never charge on my credit card. Very disappointed on delivery service. Your company should hire ems Canada post
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Response from TOMOJO
Christine, we sent you several emails to deal with your order because of the country it was supposed to be shipped to (Canada). It was our first time shipping there and we wanted to make sure everything was crystal clear. You never replied to us, and that's why we didn't go through with your order. We never charged your credit card either, we were waiting for your reply and for you to get your order. I hope we can work this out.
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Kelly T.
Rating: 1 out of 5
I never received my package. I haven't heard back from Tomojo since 27/12. 1* for this customer service and follow-up that leaves much to be desired.
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Response from TOMOJO
We are sincerely sorry Kelly. After resending your order 3 times, with 3 different carriers, we have done everything on our side to ensure delivery. Fortunately, the last attempt worked :)
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Laugere V.
Rating: 1 out of 5
A total flop, my little cat didn't touch any kibble at all. Too bad!
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Response from TOMOJO
Thank you Virginie for your feedback. Have you tried to make a dietary transition and gradually incorporate some Tomojo into his bowl? Keep us updated! ??
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Elisa T.
Rating: 1 out of 5
I have never been delivered!!
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Response from TOMOJO
Thank you for your feedback Elisa. Indeed, you were not delivered and your order has been refunded. We are truly sorry for this logistical problem. We still hope to see you again at Tomojo! ??
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Laura
Rating: 1 out of 5
Very excited about the image and values of the brand, and convinced by the reviews of a trusted person, I am diving in and buying the product. Unfortunately, my cat had a severe reaction to the kibble, I had to take him urgently to the vet where he had to spend the night. Blood tests and the specialist's analysis showed that some of the ingredients in Tomojo's food were very harmful to our animals...
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Response from TOMOJO
Hello Laura, we are very concerned about your feedback and we apologize for this unfortunate experience. A team member will contact you to learn more and help us better understand your cat's reaction. We would also be interested in contacting your veterinarian to learn more; we have no "harmful" ingredients in our composition and are therefore curious about the result of this analysis.
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Sofia E.
Rating: 1 out of 5
I made a transition over two weeks but the day my cat only had this kibble in her bowl, she just vomited it. Not very eager to try again.
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Response from TOMOJO
Thank you Sofia for your feedback. We are really sorry to read this. Indeed, some cats can be more sensitive than others. We therefore advise you to extend your dietary transition over 1 to 2 weeks. Go gradually, your kitty will surely get used to it better. Please keep us updated on the progress of the situation. Have a nice day! ??
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Mala
Rating: 1 out of 5
My cat is seriously ill after eating this kibble for two months. We had talked about this kibble to friends, who tried it for their own cat, and that one no longer eats, we warned them of our misadventure and they are going back in time and returning to their old kibble. I do not recommend anyone to experience this, we take our cat to the vet every day but his condition remains reserved.
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Response from TOMOJO
We are truly sorry to read this, Mala. Can you give us more information about your cat? Don't forget that a veterinarian is available for subscribed clients and can give you good advice! Feel free to leave us your contact details so we can reach out and discuss this with you. Again, we are sorry to hear this, and we sincerely hope that your cat is doing better.
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Evelyne S.
Rating: 1 out of 5
Out of my three cats, one refuses and sorts, another vomits and the third eats.
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Response from TOMOJO
Thank you Evelyne for your feedback. I can only advise you to extend the dietary transition longer. It is important for cats who are not familiar with insect protein and can prove to be longer than expected for some animals. Let each step last a few more days. Don't lose hope, you will succeed!?? We remain at your disposal to assist you in this process.
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Fabienne C.
Rating: 1 out of 5
My two cats are turning their noses up at the kibbles even though I followed the instructions by mixing two-thirds with one-third, my cats jumped on it right away and then they vomited everything, since then they don't want any more, I have since added other kibbles to the mix but they are demanding to eat, they are hungry! I will persist because I am convinced that this food is healthier and more eco-friendly.
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Response from TOMOJO
Thank you for your feedback Fabienne. It's a shame that your cats are turning their noses up at our kibble. But don't lose hope! Continue the dietary transition, feel free to make it last longer, some cats are more sensitive. Start with just a few kibbles and gradually add more. Keep us updated on the evolution of the situation! Have a great day and see you soon!
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Claire
Rating: 1 out of 5
I ordered Tomojo kibbles for my cat, but this big picky one doesn't like them at all and refuses to eat them.
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Response from TOMOJO
Hello Claire and thank you for your message. Indeed, it can be difficult for some cats to change their diet overnight. It is necessary to persevere for 3 to 5 days, even mixing old and new kibble. To ensure a complete dietary transition, it is better to do it over 3 weeks. A member of our team will contact you to provide solutions on this matter.
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Blandine B.
Rating: 1 out of 5
My cat doesn't eat them, so it's a failure for me.
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Response from TOMOJO
We are sorry to hear that Blandine, your cat is sensitive and requires a more rigorous dietary transition, a team member will contact you to provide assistance! ???????
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Adrien G.
Rating: 1 out of 5
Our three cats do not eat them.
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Response from TOMOJO
Hello Adrien, thank you for your feedback, we will contact you again to try to understand your bad experience and see if we can provide a solution!
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Nuno
Rating: 1 out of 5
Unfortunately my cat did not want to taste a single kibble (even mixed with the old ones, I had to throw away the whole bowl), nor a single treat. Completely failed attempt.
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Response from TOMOJO
Oh no Nuno :'( ! A team member will quickly contact you to provide you with help and advice on this matter!
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Sp
Rating: 1 out of 5
I placed my order (discovery box) on November 23 and to this day I still haven't received the package... I was refunded 1.75€ (only!) as compensation for the delay in sending the box because an item was missing, I was only informed 10 days later about this inconvenience.
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Response from TOMOJO
Hello Marina, thank you for your comment, it is also thanks to your feedback that we can improve. We have indeed encountered supply issues with our cat toys in addition to the delays considerably extended by COVID (on average, carriers have added 2 to 3 days of delivery time) and we offered you a full refund or 50% of the shipping costs. Your package should not be delayed any longer, we remain at your complete disposal if needed. Please excuse us for this problem independent of our will.
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Sylvie H.
Rating: 1 out of 5
Hello, I am sorry but my cat did not appreciate his new kibble at all :( He didn't even want to taste it! The smell immediately repulsed him. I tried to mix it with his old kibble but nothing works... what else can I do? Thank you for responding. Best regards, Sylvie Houllevigue
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Response from TOMOJO
Thank you for your feedback Sylvie, it is also thanks to your critiques that we can improve! A team member will contact you to try to provide you with a solution, thank you for your commitment to our side! ????
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Virginie B.
Rating: 1 out of 5
Hello, I have explained several times that locavor orders must be delivered to the Javy farm at the Moulin de Laval 12120 centers. Now it has been 2 orders for the same customer that are I don't know where.
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Response from TOMOJO
Hello Virginie, we are really sorry to read this. Please remember to update your delivery details on the site, we have 3 different delivery addresses and our operator wanted to do well by choosing the delivery address specified on the locavor site. We will quickly sort this out, see you soon Virginie!
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Amandine L.
Rating: 1 out of 5
My cat refuses to eat the kibbles
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Response from TOMOJO
Thank you for your comment Amandine, we are sorry to hear that, for cats it is sometimes necessary to respect a transitional period of 2 to 3 weeks by gradually incorporating our kibbles. A team member will quickly contact you to learn more about your experience!
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Amera L.
Rating: 1 out of 5
I did not receive the order, no delivery person came to my door. Very disappointed.
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Response from TOMOJO
Hello Amera, indeed your order came back to us today! You just needed to let us know because we cannot track all deliveries... In any case, you have been fully refunded, we are sincerely sorry for this problem independent of our will!
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Camille C.
Rating: 1 out of 5
My cat stopped eating for 2 whole days until I deigned to buy him his old kibbles again. To avoid waste, I mix the two products, but it would be interesting to resume your formula to add flavor. Why not add cricket, it has a shrimp taste. Anyway, I saw 'duck fat' in the composition and I find your ad a bit misleading, so I will not repurchase, especially given the price. Too bad, the idea is good!
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Response from TOMOJO
Hello Camille, we are sincerely sorry to hear that, but it is thanks to your feedback that we can improve! It is indeed important to make sure to mix the two kibbles at first, and to do it gradually. (2 to 3 weeks are necessary for the most sensitive cats). Regarding duck fat, we indeed wish to substitute it with insect oil: however, we are still experiencing some difficulties incorporating it into our production chain, as well as sourcing it: we are counting heavily on the development of the French entomoculture sector which is starting to take off. I remain at your disposal for any other questions or comments from you.
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Bernard P.
Rating: 1 out of 5
Packaging too luxurious for a bio product My cat doesn't like them, yet a cat from the shelter is not picky with low-cost kibbles?
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Response from TOMOJO
Thank you for your feedback Bernard, it is thanks to it that we can improve, I am not sure I fully understand the meaning of the word 'luxurious' here though. The packaging of the 1.5kg to 12kg bags is made from biosourced plastic based on sugarcane residues with a corn starch film. These biodegradable packages are necessary for our planet, even if they are more expensive than a standard plastic bag!
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Jean-Bombeur
Rating: 1 out of 5
Did not respect the delivery times
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Response from TOMOJO
Hello Ludovic and thank you for your feedback, We are sincerely sorry for this delivery delay on your sample. This period of health crisis forces us to modify our work organization in order to also ensure that your kibble is delivered to you without any risk to your health. It may happen that the delays are longer by a few days. A team member will contact you shortly about this!
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