Customer reviews of TOMOJO

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 745 published reviews

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 1, 2, 3, 4 and 5 stars

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Alexandre M.
Rating: 5 out of 5
As always, my scheduled package was announced by Tomojo, then the driver. Delivery with the regularity of a clock. Feeding the stray cats in the neighborhood, I also give them insect kibbles, as proteins are important, especially in winter.
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Response from TOMOJO
Thank you very much Alexandre, for feeding the cats in need ?? We are delighted to be able to contribute to that!
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Agnès G.
Rating: 5 out of 5
Perfect. I received the delivery as quickly as expected and in perfect condition.
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Response from TOMOJO
Great Agnès, now it's your little one's turn to enjoy their kibbles! ??
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Bd
Rating: 5 out of 5
The subscription is very convenient and very flexible (possibility to stop whenever we want and to change the automatic delivery date), fast delivery
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Response from TOMOJO
We have set up the subscription system to make things easier for you, and we can see that it is the case for you Bruno ?? Thank you for taking the time to leave your review!
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Fanny
Rating: 3 out of 5
Unfortunately, these kibbles make my cat vomit... But I have 7kg to use up so I mix them with regular kibbles to limit the damage..
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Response from TOMOJO
Fanny, some cats are more sensitive than others and your cat's behavior can be explained by neophobia, which is quite common among our feline friends! It is their intestinal system that firmly defends against an organism they do not know: insect protein. That's why we recommend a gentle dietary transition of 2 to 3 weeks, maybe even longer for cats that are very sensitive.
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Aurélia T.
Rating: 5 out of 5
My animals love these kibbles and I am happy to pollute less!
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Response from TOMOJO
Happy to know that you care about our beautiful planet ?? and that your furry friends love their kibbles Aurélia!
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Bv
Rating: 5 out of 5
One of the only companies to offer cat kibbles without chicken. The transition from their old kibbles went smoothly. Fast delivery. Well-designed website, it's easy to find the information you're looking for.
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Response from TOMOJO
Thank you Baptiste ???? We remain at your disposal if needed!
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Diane
Rating: 5 out of 5
Deliveries are well scheduled, the team is available and responsive, and my animals are in good health! I recommend with my eyes closed.
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Response from TOMOJO
Thank you for taking the time to leave your review Diane! We are delighted to know that you are satisfied with the services we offer and that your furry friends are in good health thanks to the kibbles ????
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André C.
Rating: 4 out of 5
Hello, It seems that you produce your cat kibbles in 2 factories, apparently, our 2 cats sensed the change and took 4 weeks to accept them, the smell and color not being identical to previous deliveries. Today it seems to be fine, despite a little lack of enthusiasm from our two furry companions!
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Response from TOMOJO
Hello André, thank you for taking the time to leave your review ?? We do indeed produce our kibbles in two different French factories, but this normally has no impact on the palatability of the kibbles. The manufacturing process cannot be exactly the same in both factories, hence the difference. But the recipe remains exactly the same! In any case, I am happy to know that your cats continue to love their kibbles ??
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Anara M.
Rating: 5 out of 5
My cat has never liked kibbles as much! He has ultra-silky fur, and he has regained some of his shape. I specify that he is an indoor cat and it is complicated to regulate his weight with more conventional "sterilized cat" kibbles. Insect proteins are the future!
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Response from TOMOJO
We are flattered Anara! We remain, of course, at your disposal :)
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Valerie M.
Rating: 5 out of 5
Peppo and Moki, our 2 cats, are crazy about the treats
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Response from TOMOJO
Thank you Valérie! Glad to know that Peppo and Moki are satisfied ?? In addition to being good, our treats also have a positive effect on your furry friends' renal health and their coat.
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Aurelie
Rating: 5 out of 5
Finding an alternative to meat for our favorite carnivores is really great! My cat really enjoys Tomojo kibbles.
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Response from TOMOJO
We completely agree Aurélie! Glad that your cat enjoys its kibble ??
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Sophie
Rating: 5 out of 5
Very satisfactory customer service. I chose the subscription so I wouldn't have to reorder every time, but I misjudged how long my cat's kibble would last and a package was about to be shipped while I still had one left. I immediately suspended the subscription temporarily and sent a message through my customer space. The order was canceled and I was refunded right away. I am very happy! I will resume the subscription as soon as possible.
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Response from TOMOJO
Great Sophie, glad to know that you are enjoying the flexibility of the subscription!
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Vaslin
Rating: 5 out of 5
Fast delivery! I have been using the kibble for my dog for several years, he enjoys it and tolerates it very well.
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Response from TOMOJO
Thank you for your loyalty over all these years Eric! We hope it lasts a long time ??
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Céline Z.
Rating: 5 out of 5
Always a fast service
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Response from TOMOJO
Thank you Céline! :)
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Dominique S.
Rating: 5 out of 5
Our dog Kara loves the insect kibble a lot. She has a shiny coat and is always in shape; what more could you ask for? ????
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Response from TOMOJO
Happy to know that Kara enjoys her kibble Tomojo Dominique! We remain at your disposal if needed :)
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Monsieur R.
Rating: 5 out of 5
My cats love it, plus I bought this kibble for their almost zero ecological footprint.
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Response from TOMOJO
Thank you Didier! That's the very reason why Tomojo was created: to find a more environmentally friendly way to feed our furry friends.
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Nolvenn L.
Rating: 5 out of 5
Fast service. We love the insect kibble at home.
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Response from TOMOJO
If the whole house is convinced by Tomojo, then we can consider our job done! Thank you for your feedback Nolvenn :)
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Lau C.
Rating: 5 out of 5
For me, it's the best brand for my little love dogs. A brand committed to our planet, good for their health. My pinscher and my chihuahua are very fragile but for two years I have been fully satisfied. And the cherry on the cake; the prices are attractive... (at equal quality of course ??) My dogs can't wait to try the senior range! Long live Tomojo!
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Response from TOMOJO
Thank you Laura, your comment really makes us happy ?? Having feedback like yours is the reason we try every day to improve and offer you other products. It's particularly rewarding to know that your little (in size) dogs have no trouble eating our kibble ????
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Julien P.
Rating: 1 out of 5
I don't have an objective opinion on the ordered kibble, my dog who tends to eat everything refused to eat this kibble which seems to me a bad sign... I do specify that because of this I don't have enough perspective on the intrinsic quality of the food.
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Response from TOMOJO
Oh no Julien... A customer service member will contact you to try to clarify everything and find a solution.
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Mabriez
Rating: 5 out of 5
The kibble is very appreciated by my dog. The subscription process is convenient for me. And the planet is relieved by the production of insects rather than farm animals.
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Response from TOMOJO
Happy to know that our values align and that you and your dog are convinced by Tomojo and the subscription Laetitia! ??
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Bastien
Rating: 5 out of 5
Respect for deadlines and consideration of modifications on the site (sending frequency)
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Response from TOMOJO
Great Bastien, glad to know that the ordering process and delivery went smoothly!
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Ghyslaine
Rating: 2 out of 5
I would like to understand why my cat jumped on the TOMOJO kibble from the trial box and why it is snubbing the ones from the 7 kg bag if they are the same.
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Response from TOMOJO
Ghyslaine, I hope our phone conversation was able to clarify things for you a bit and that the solution found will work! ??
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Léa M.
Rating: 5 out of 5
My dog loves the Tomojo kibble a lot. No more diarrhea or hard stools. She always finishes her bowls. Moreover, the customer service for the subscription is very efficient and the delivery is fast.
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Response from TOMOJO
The entire Tomojo team is delighted to contribute to the well-being and good health of your dog, Léa!
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Sandra Y.
Rating: 5 out of 5
Very fast shipping, package in very good condition and well packaged.
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Response from TOMOJO
Great! Thank you Sarah ??
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Khrystoph M.
Rating: 5 out of 5
Practical and flexible! I am very satisfied with the subscription system! I can't wait for new flavors of kibble in 7kg bags or more to come out because I feel that my oldest cat needs a change sometimes ??
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Response from TOMOJO
Our senior range has just been released Khrystoph, you might want to try it for your cat who wants something new ??
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Cyrille L.
Rating: 5 out of 5
Responsive customer service. Appreciated and digestible kibble.
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Response from TOMOJO
Thank you for taking the time to leave your review, Cyrille! Glad to know that our kibble is unanimously liked by you ??
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Sophie
Rating: 5 out of 5
Great experience! It's been several months now that we've been using Tomojo kibble for our 10-year-old dog and we are very happy! And with the subscription, there's no need to check stock to place an order, everything is done automatically! And at the same time, when we went on vacation, we were able to postpone the delivery date with one click!
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Response from TOMOJO
Making your life and your dog's life easier is one of our main missions, Sophie! Thank you for taking the time to leave your review ??
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Sophie P.
Rating: 5 out of 5
After more than 2 years still very satisfied with my Tomojo kibble My dogs love it ????
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Response from TOMOJO
Thank you for trusting us for 2 years Sophie ??
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Lianne
Rating: 5 out of 5
My cat loves Tomojo kibble
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Response from TOMOJO
Thank you very much Lianne ??
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Lucas
Rating: 5 out of 5
Super happy with Tomojo kibble, my dog and cat love them!! The approach is great, the package design is cool and the team is very attentive. Thank you!!
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Response from TOMOJO
Thank you for these compliments Lucas, welcome to the Mojo Team ????
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Angéline R.
Rating: 5 out of 5
The only kibble that our cat digests well (no bleeding, molded stools)!!! After struggling with well-known brands recommended by veterinarians... We wouldn't change for anything in the world. Paired with the 'silky fur' and 'kidneys' treats, he has beautiful soft and shiny fur + no urination problems (very little odor urine) I always recommend it to those around me: quality for the cat, slight impact on the planet (insects, packaging production...) => everything is GREAT. Thank you team! Especially Alice, always available and responsive :)
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Response from TOMOJO
It's thanks to people like you that doing our job is a pleasure, thank you Angéline! We are happy to know that our kibble is perfectly suited for your furry friend and that his health has improved ??
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Vsn
Rating: 5 out of 5
Good quality, this kibble is great for the planet and for my cat
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Response from TOMOJO
Glad to know that we share the same values Valeria ????
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Nicolas M.
Rating: 5 out of 5
Super customer service always attentive. The kibble arrives on time. Finally, and above all, my cat likes them.
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Response from TOMOJO
Thank you Nicolas, you make us blush! We remain, of course, at your disposal :)
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Isabelle C.
Rating: 4 out of 5
Very good product but too bad for the unreliable delivery Delivered 1 day late without warning. Chronopost is not great. It really bothered me, I had to take care of my daughter's cats in an emergency. I had to get kibble from neighbors
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Response from TOMOJO
Thank you Isabelle! We apologize for the inconvenience regarding the delivery, please do not hesitate to contact our customer service when this happens so we can try to find a solution :)
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Sandrine M.
Rating: 5 out of 5
Excellent product purchased for years. Good for animals, good for the planet, ultra-fast delivery.
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Response from TOMOJO
Thank you Sandrine for trusting us for so many years! Together we will succeed in better feeding our animals while trying to preserve our beautiful planet ??
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Chantal G.
Rating: 5 out of 5
Team attentive and responsive to needs that cannot always be scheduled. Everything is good. Thank you
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Response from TOMOJO
Thank you Chantal ?? Our customer service team is available to answer all your questions and assist you!
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Benjamin M.
Rating: 5 out of 5
I am (and my cat too) very satisfied with Tomojo. After a little transition with the old kibble, he immediately adopted the new ones without any problem.
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Response from TOMOJO
Glad to know that your cat loves his new kibble, Benjamin! The transition is an important step for your furry balls to get used to this new protein ??
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Isabelle
Rating: 5 out of 5
Awesome! My pets (cats & dog) got used to it right away and love it! Fast and careful delivery. I recommend.
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Response from TOMOJO
Great Isabelle, thank you! We are happy to count you among our customers, we remain at your disposal if needed :)
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Monique B.
Rating: 5 out of 5
Very responsive team, registering my orders is simple, I chose the subscription, no more hassle and shortages because our pets love these kibbles and other treats so much!
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Response from TOMOJO
Thank you for taking the time to leave your feedback Monique! We are happy to know that everything is going well, that our subscription service makes your life easier and especially that your pets love their kibbles and treats ??
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Anais
Rating: 5 out of 5
The customer service and the concept are great, quick reception of the product, Doggie is in great health. We are still in transition, it has been a little less than a month and it's a border so it seems they are fragile in the stomach, we are taking our time.
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Response from TOMOJO
You are right to take your time with the transition Anaïs, patience is the key to success! We are available if you have any questions ??