TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
I'm having trouble getting these kibbles adopted, my cat carefully sorts them when mixed with the old ones, the first time she actually ate them she vomited everything! ...I will persist anyway!
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Response from TOMOJO
Hello Françoise and thank you for your feedback, indeed you need to persist and it generally takes 3 to 5 days for a cat to get used to a new diet and several weeks to complete a full dietary transition. A team member will contact you to provide help on this subject.
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Datcha B.
Rating: 5 out of 5
Remarkable quality, my dog loves these kibbles, eco-friendly packaging. A product that makes you want to keep buying it. I love the concept and it's the market turned towards the future.
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Response from TOMOJO
Thank you for your encouragement! We are very happy to hear that :) We are aligned ?? and happy to count you among us :) See you very soon Datcha!
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Marie R.
Rating: 5 out of 5
Quality kibbles that my cat has been devouring for 6 months, and I am 200% satisfied. Finally a kibble transparent in terms of composition, without hidden cereals and made in France! The subscription is flexible in terms of dates and in addition to arriving quickly, the kibbles are delivered in recyclable packaging ?? My only regret? That we can't buy them in Belgium at Tom&Co!
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Response from TOMOJO
Thank you very much for your feedback Marie :) we are very happy to hear that! The subscription plan is the most interesting, plus, you benefit from -10% on every order! It's noted for Tom&Co, we will contact them very quickly ????
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Catherine C.
Rating: 5 out of 5
very satisfied with the quality customer service, price...., speed and delivery conditions. The quality of the product as well as the seller's advice seems correct and suitable for my three cats I recommend the product and the seller. a satisfied customer who will remain loyal as long as these quality conditions do not change.
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Response from TOMOJO
We are happy to count you among us Catherine :)! Thank you very much for your feedback, and your recommendations, we look forward to seeing you again!
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Alice H.
Rating: 3 out of 5
Wait a little longer. We can't really evaluate the product yet. However, I really hope that our cat will tolerate and appreciate them. To mitigate the aftereffects of junk food (kibbles from big brands) we are feeding our cat as long as we still have some with a handful of "bad" kibbles and a plate of raw meat, like chicken liver, a bit of beef, pork, fish... I will give you news as soon as we have completely changed food. The first time she ate only your food, she liked it a lot, but later she vomited it.
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Response from TOMOJO
Very good approach Alice, so we are waiting for news from you and your cat!
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Mme C.
Rating: 2 out of 5
The cats refused to eat the kibbles.
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Response from TOMOJO
We are sorry to hear that Catherine :'(, Have you tried to gradually incorporate the kibbles into her diet? The most sensitive cats generally require 1 to 2 weeks of transition. We are here to help you if needed!
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Danielle C.
Rating: 5 out of 5
My dogs really enjoyed TOMOJO; the transition with their usual kibbles went very quickly.
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Response from TOMOJO
Thank you for your feedback Danielle we are happy to hear that :)! Welcome to the Mojo community! ????
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Florence C.
Rating: 4 out of 5
My big dog and my little one eat them well: these kibbles seem to be appetizing enough.
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Response from TOMOJO
Here's some good news Florence! Thank you for your feedback, we are happy to have you with us :)
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Nat D.
Rating: 5 out of 5
Good product, my dog eats well
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Response from TOMOJO
Thank you for your comment, we remain at your disposal if you have any questions or need advice about our kibbles! ????
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Boni
Rating: 5 out of 5
Very fast delivery
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Response from TOMOJO
Thank you for the message, we are doing everything we can to deliver to you as quickly as possible, in an average of 2 days! We remain at your disposal :) ???
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Isabelle F.
Rating: 5 out of 5
very good service, good communication after sale too
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Response from TOMOJO
Thank you for your feedback Isabelle, we are delighted with your great experience with us. We look forward to seeing you again. ??
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Olivier L.
Rating: 4 out of 5
It's a good concept. Having a dog is not very eco-friendly, but this changes the game. Maybe later we will all feed on insects ?? In any case, my dog is not very kibble-oriented and I have tried. Apparently, they look appetizing. But for my pinscher, they are too big, I have to crush them before giving them to him and I mix them with leftovers.
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Response from TOMOJO
A big thank you for your message Olivier. Indeed, for the smaller dogs, our kibble can be a bit larger. Grinding them is a very good technique to get your pinscher to eat. ?? We are looking forward to seeing you again ??
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Clarisse M.
Rating: 5 out of 5
Fast delivery and my cat loves the kibble I recommend.
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Response from TOMOJO
Thank you Clarisse for your review. We are delighted that our kibble pleases you as well as your cat. ??So I will say see you soon! ??
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Jodie L.
Rating: 5 out of 5
Perfect eco-friendly alternative! My 2-year-old shiba inu loves this kibble, she finds it at least as appetizing as her old ones and remains very motivated by her meals! Plus, she digests them perfectly. We are still in the dietary transition, but for now, there is nothing to complain about. We received them quickly and we are happy to have found a solution that resolves our ethical dilemmas while supporting an innovative young company :)
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Response from TOMOJO
Thank you for your encouragements Jodie! We are very happy that your Shiba enjoys our kibble :) Do not hesitate to contact us if you have a question or need help, we are at your entire disposal!????
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Anais B.
Rating: 4 out of 5
Great, reliable website, quick order and fast shipping. The only downside is the lack of a phone number, in case of need!
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Response from TOMOJO
Hello and thank you Anais! We are happy to read your compliments :). We do have a phone, it is 07 80 90 41 80. The best way to reach us is still to contact us at [email protected], we usually respond within 30 minutes! ???
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Catherine R.
Rating: 3 out of 5
I have 2 cats .. one who doesn't want your kibble at all and the other who eats a little
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Response from TOMOJO
Thank you for your message Catherine, it happens that the 2 cats are not quite aligned, if you feed your kitties in the same bowl, you can try separating the bowls and introducing the kibble more gently for your most sensitive cat :) We remain at your disposal if needed!
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Blandine B.
Rating: 1 out of 5
My cat doesn't eat them, so it's a failure for me.
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Response from TOMOJO
We are sorry to hear that Blandine, your cat is sensitive and requires a more rigorous dietary transition, a team member will contact you to provide assistance! ???????
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Francoise C.
Rating: 5 out of 5
My cat immediately appreciated the kibble...
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Response from TOMOJO
Thank you for your feedback Françoise, we are happy to hear that :) Welcome to the Mojo community!
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Hb
Rating: 5 out of 5
Kibble eaten with delight by my feline.
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Response from TOMOJO
Very happy to hear that Blandine! Thank you for your message, we remain at your disposal if needed :) Don't forget, you can benefit from -10% on your kibble thanks to our subscription offer ????
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Karine
Rating: 5 out of 5
Ultra-fast delivery! My cat is a fan of your kibble !!!!!!
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Response from TOMOJO
Thank you Karine, we are doing our best to deliver to you quickly, even during this difficult period. We ensure delivery in J+2 on average and our subscribers even have the power to choose the delivery day in advance ??.
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Ade
Rating: 5 out of 5
Fast delivery (to the UK) and really pleased with the quality. I love everything that this brand stands for, and have been searching for sustainable alternatives for my pets. My dog and cats love it. My dog is a fussy eater and has rejected plenty of food brands, so I was a little worried if he'd enjoy this, but he loves it. It also smells great to me haha!
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Response from TOMOJO
Thank you very much for your feedback, we are happy to share our commitment with you! Our pet food is shipped directly from the UK, so delivery is fast and impact is reduced! It is a pleasure to welcome you to the Mojo community. We remain at your disposal if you have any questions. ?????
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Cornishgirl
Rating: 5 out of 5
My cat and dog love this food although my dog eats anything! It is delivered quickly in England and I love that it helps the environment - if we could get an English stockist that would be even better!
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Response from TOMOJO
We are very happy to hear that Sarah and thank you for sharing our commitment! Our kibble is shipped directly from the UK to arrive faster at your home :) see you soon!
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Rho
Rating: 4 out of 5
Two of our cats loved both the kibble and the treats. The other two were indifferent...
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Response from TOMOJO
Thank you Paola! It's curious, a team member will contact you to learn more about your cats and thus allow us to know more about your experience! ????
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Cécile D.
Rating: 4 out of 5
We received the order quickly and our little one went through the transition period without too much trouble. She seems to appreciate it.
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Response from TOMOJO
That's good news Cécile! We hope to see you back with us very soon in that case, see you soon. ???
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Régine B.
Rating: 5 out of 5
Order sent quickly, efficient delivery service.
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Response from TOMOJO
Thank you for your positive feedback Régine! The team is on deck to provide you with 5 * service! :)
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Adrien G.
Rating: 1 out of 5
Our three cats do not eat them.
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Response from TOMOJO
Hello Adrien, thank you for your feedback, we will contact you again to try to understand your bad experience and see if we can provide a solution!
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Customer
Rating: 3 out of 5
Loved the idea but upset my cat's stomach and made him sick but to be fair he often has issues with dried food so most cats would probably be fine.
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Response from TOMOJO
Hello, we're sorry to read you :( unfortunately, it looks like your cats are very sensitive, you should be attentive with their dietary transition, it can take up to 3 weeks! A team member will contact you as soon as possible to help you out! See you soon :)
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Gégé
Rating: 3 out of 5
My cat, very small, seems to like your products but has a jaw and teeth too small to fully enjoy them. I have to crush the kibble so he doesn't vomit.
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Response from TOMOJO
Thank you for your message, we are taking good note of your comments, thank you very much. You can slightly swell them in a little water before giving them to see if it works with larger kibble, see you very soon!
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Noyola
Rating: 2 out of 5
Nice principle, but the kibble does not please my cats who haven't touched it for 3 weeks even when changing the bowl every day to put fresh kibble in every day. Too bad.
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Response from TOMOJO
Hello and thank you for your message Noelle, we are sincerely sorry to hear that, your cats seem very sensitive and they probably require a more rigorous dietary transition, a team member will contact you about this to try to provide you with a solution :) !
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Véronique L.
Rating: 5 out of 5
I bought the discovery pack and my cats ate the kibble without any problem.
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Response from TOMOJO
Thank you for your message Véronique :) very happy to hear that, we can't wait to see you then?! ???
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Sophie D.
Rating: 5 out of 5
Quality products, immediately accepted by my little one! Nice design, little attention, quick shipping and careful packaging: honestly everything is perfect! Thank you ;)
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Response from TOMOJO
Here is some good news! Thank you Sophie! We hope to see you again soon at our place, we remain at your entire disposal if needed :)
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Nuno
Rating: 1 out of 5
Unfortunately my cat did not want to taste a single kibble (even mixed with the old ones, I had to throw away the whole bowl), nor a single treat. Completely failed attempt.
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Response from TOMOJO
Oh no Nuno :'( ! A team member will quickly contact you to provide you with help and advice on this matter!
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Gp
Rating: 5 out of 5
Fast shipping and free of charge. We can suggest shipping to a relay point like a large store for this kind of bulky product nonetheless. We can also suggest lowering the price anyway.
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Response from TOMOJO
Hello Guillaume and thank you for your feedback! We have recently expanded our delivery service by adding the carrier GLS and Relais Colis. We will intensify our efforts to look for other solutions in 2021, unfortunately, the price of insects is not yet cheaper than meat at this time. This is explained because insect farms have had to make a lot of investments in machinery to be able to raise insects properly. We are confident that in the future the price will decrease to be cheaper than that of meat (as you rightly pointed out). Today the price of a kilogram of insects is three to five times higher than a similar quality of meat. It is because we want to make our kibble as accessible as possible that we have chosen to make less margin than our competitors and our traditional competitors. Of course, we are aware that we still have a long way to go in order to properly and ecologically feed all dogs, and rest assured that we are doing our best to lower prices (we have actually lowered them by 15% compared to last year).
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Florence
Rating: 5 out of 5
Very good, my cat appreciates the insect kibble... Fast delivery
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Response from TOMOJO
Thank you Florence, we are delighted to hear that! We remain at your entire disposal if needed :)
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Mathilde M.
Rating: 5 out of 5
My Swiss white shepherd is enjoying it and I am making a gesture for health and the planet. Very happy to support this beautiful brand. :) I recommend it with my eyes closed.
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Response from TOMOJO
Here’s some good news Mathilde! Thank you for your feedback :) and thank you for sharing our commitment, see you very soon then!
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Jean J.
Rating: 5 out of 5
Thank you for the delivery time and the packaging. For the taste, I tested two bowls of kibble and guess which one was eaten? Tomojo.
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Response from TOMOJO
Hehe! Thank you very much Jean Jacques, we are doing our best to serve you even in this complicated period for everyone :)
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Pélagie K.
Rating: 5 out of 5
The Tomojo team is responsive and friendly, they offered me solutions following my request (delay in the order due to the delivery provider). My cat loves the kibble and treats.
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Response from TOMOJO
Thank you Pélagie, indeed please excuse us for this delivery problem, and thank you for quickly informing us so that we can offer you a solution! We hope to see you back in the Mojo community soon :)
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Rosalind A.
Rating: 5 out of 5
Greatly appreciated by dog and owner alike! Dog because it tastes delicious, owner because it is not damaging the planet. Kudos to team Tomojo ??????????
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Response from TOMOJO
Hello Rosalind, we're happy to read you :) Many thanks for your feedback and we hope to see you back very soon ! ??????
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Mme M.
Rating: 5 out of 5
Ultra fast delivery. My little companion really likes the Tomojo kibble and I like their smell. Satisfaction for the kitty and her human. Well done.
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Response from TOMOJO
Thank you Monique, we know that your furry balls can't wait, so we deliver on time! We are delighted to have you with us, see you very soon then?!
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Cécile D.
Rating: 5 out of 5
The service was super efficient and quick with good order tracking.
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Response from TOMOJO
Thank you very much Cécile, we remain at your disposal if you need :)
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