Customer reviews of TOMOJO

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 745 published reviews

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 1, 2, 3, 4 and 5 stars

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Raphael B.
Rating: 5 out of 5
Just great!! It had already been a while since we had abandoned kibble with cereals to get closer to a better composition but we had to have them shipped from Canada. Tomojo kibble is the only truly eco-responsible alternative that meets the nutritional needs of cats. Recyclable cardboard packaging and insects, really top in every way!! Plus they love it.
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Response from TOMOJO
Thank you very much Raphael for your superb feedback! We are happy to see that you share the same values as us and that our kibble has satisfied you ??
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Acheteur
Rating: 5 out of 5
Fast and good
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Response from TOMOJO
Thank you very much for your feedback. We are delighted that your experience at Tomojo went well. Welcome to our adventure!
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Emanuela W.
Rating: 5 out of 5
Thank you for the kibble, I have a Malinois and he loves to eat them!
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Response from TOMOJO
Thank you very much Emanuela for your kind feedback that gives us the mojo!
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Macha
Rating: 5 out of 5
Appetizing kibble and ultra-fast shipping
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Response from TOMOJO
Thank you very much Macha for your feedback. We are delighted to hear that your experience with us went well. See you very soon at Tomojo!
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Christophe R.
Rating: 5 out of 5
Good communication, seriousness and my cat is delighted with this kibble
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Response from TOMOJO
Thank you very much Christophe for your great review! Feel free to send us photos of your cat with its favorite kibble to our email: [email protected]
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Mélanie G.
Rating: 5 out of 5
Ultra fast delivery Received the day after the order day My dog loves your kibble And when I tell my friends that it's insect kibble they make a weird face
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Response from TOMOJO
Hello Mélanie, Thank you very much for your message that gives us the mojo! We are more than delighted to learn that your furry ball is enjoying our kibble. With our referral offer: enjoy -25% for you and your friend on your next order. More information here: https://tomojo.co/pages/parrainage-1
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Laure K.
Rating: 5 out of 5
Service completely adequate. Living in Switzerland I feared delivery delays but everything went smoothly.
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Response from TOMOJO
Thank you very much Laure for your feedback. Welcome to the Mojo adventure, and see you soon at tomojo.co
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Bon C.
Rating: 4 out of 5
Hello. Very good information if there is an incident, as well as a commercial gesture due to the slightly long delivery time.
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Response from TOMOJO
Thank you very much Catherine, the mojo team is always happy to help you if you have any issues!
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Veronique D.
Rating: 5 out of 5
Fast delivery! Plus, my dogs love it... very satisfied to have chosen Tomojo!!
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Response from TOMOJO
Thank you very much Véronique, the mojo team works daily to satisfy our furry friends!
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Pauline N.
Rating: 1 out of 5
Unfortunately, your cat kibble product did not meet my expectations and especially not those of my pet. I find the brand's concept really good, moreover, the delivery was very fast so nothing to say on the 'customer service' side. However, the kibble was given to my pet for a week but I had to stop immediately because my cat could not get used to this food, so the package is barely started but I can't do anything with it and it will end up in the trash which is a shame. If this can help you improve your product, here are the negative points: the smell did not appeal to my cat, so a big lack of appetite on that side (personally, I thought they didn't smell bad but obviously it didn't work for my feline). My cat is
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Response from TOMOJO
Thank you Pauline for your detailed feedback! Your cat does seem very sensitive, which is why it is essential to make a food transition of at least 3 weeks in order not to disturb its digestive system but also to get it used to the flavors of its new kibble. A member of the mojo team will call you in the coming days to advise you!
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Julien
Rating: 5 out of 5
she often has regurgitations just after eating, and she is used to special kibbles that have never been able to completely stop this phenomenon. Unfortunately, with your kibbles, she developed a strange reaction, she tried to vomit but couldn't, so she coughed and spat for dozens of minutes and often several hours after eating (probably during digestion). This reaction was really more impressive and concerning for us than the usual small regurgitations (which she didn't have anymore). She seemed very exhausted after these coughing fits where her whole body contracted, which made me stop your kibbles immediately. The next day she stopped having these fits and hasn't had any since. I therefore think that unfortunately your kibbles are not suitable for overly sensitive cats, especially those prone to fairly frequent regurgitations (here, this is due, according to the veterinarian, to the fact that the wall of her stomach is sensitive and apparently the passage
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Response from TOMOJO
swells
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Giguet
Rating: 5 out of 5
and the food can no longer pass, this is chronic). In short, my opinion is not negative towards your brand which is really very interesting, I am simply very disappointed that it does not suit my feline. Best regards.
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Response from TOMOJO
Thank you Pauline for your detailed feedback! Your cat seems indeed very sensitive, which is why it is essential to make a food transition of at least 3 weeks in order not to disturb its digestive system but also to get it used to the flavors of its new kibbles. A member of the mojo team will call you in the coming days to advise you!
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Catherine G.
Rating: 5 out of 5
Very good approach! and our cat likes them as much as the classic kibbles!
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Response from TOMOJO
Thank you Catherine, we are happy to have your furry balls among the fans of our planet-friendly kibbles! ??
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Gaelle C.
Rating: 5 out of 5
Product fully meets my expectations and those of my cats. The transition was extremely short (I respected it as a principle but apparently no issues either in terms of taste or digestion). And what a change in breath!! Goodbye without regret to the veterinarian's kibbles...
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Response from TOMOJO
Thank you Gaelle, the transition is indeed essential for your cat to appreciate our kibble at its true value, and it seems that this has been accomplished! ??
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Melanie
Rating: 5 out of 5
Happy that my cats enthusiastically participate in the protection of the planet
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Response from TOMOJO
Thank you very much Mélanie! A happy customer = a mojo team more than happy ??
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Isabelle K.
Rating: 5 out of 5
Excellent product my cat appreciates them a lot the transition was done very easily.
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Response from TOMOJO
Thank you Gaelle, the transition is indeed essential for your cat to appreciate our kibbles at their true value, and it seems that this is done! ??
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Maud M.
Rating: 5 out of 5
The products are super quality, my dog loves his kibbles! On top of that, the delivery is super fast so it's great! :)
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Response from TOMOJO
Thank you very much Maud, you give us the mojo!
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Heraud
Rating: 2 out of 5
Cats and dogs approve the kibbles
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Response from TOMOJO
Thank you Isabelle! Regarding our kibbles, nothing beats the opinion of those concerned ??
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Elendys
Rating: 5 out of 5
Excellent products Nothing to say about the follow-up or the delivery A flawless performance
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Response from TOMOJO
Thank you Laïa, your cat is now a mojo lover!
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Didier J.
Rating: 5 out of 5
Quality food. Fast service and deadline respected. Everything is great!
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Response from TOMOJO
Thank you very much Didier, the mojo team is happy to have satisfied you!
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Mily R.
Rating: 5 out of 5
Fast shipping. The kibble has been appreciated by our animals.
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Response from TOMOJO
Thank you Mily for your feedback! We are happy to have satisfied your furry balls ??
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Louis
Rating: 5 out of 5
Great product! My cat jumped on it and loves it! In addition to being insect-based kibble that requires less water than regular kibble, animals love it!
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Response from TOMOJO
Thank you very much Louis! We are happy to count your kitty among our mojo lovers ??
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Pv
Rating: 4 out of 5
Hello, the kibble is great, unfortunately the shipping costs are very high considering it is announced as 2 working days for 7 € and in the end it arrives after 5/6 working days like a normal package. There should be an option to choose your shipping method as express (real chronopost) or normal. Have a nice day.
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Response from TOMOJO
Hello Vanessa, thank you for your feedback! You ordered a 7kg bag of cat kibble, it is normal that the shipping costs are a bit high given the weight of the package and the fact that we had to ship it from France to Belgium. We thank you for your suggestions which we take into account and hope your cat enjoys our kibble!
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Sandrine C.
Rating: 4 out of 5
I find that compared to other kibbles, dogs have much more stools, one of my dogs has even done it several times in the house when it had never happened before...
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Response from TOMOJO
Hello Sandrine, have you done a dietary transition for your dog? Not doing so can cause some digestive discomfort in certain dogs.
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Françoise
Rating: 3 out of 5
For now I have put it to the test! He usually eats very little kibble! He eats little!
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Response from TOMOJO
Hello Françoise, don't worry, some cats need a dietary transition of 2 to 3 weeks to get used to the new flavors of our kibble!
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Marie L.
Rating: 5 out of 5
My cats and dogs really appreciate it. Good product. Follow-up and any questions are handled very quickly.
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Response from TOMOJO
Thank you Marie, Tomojo's customer service is always happy to help you! We are glad to have delighted your furry friends ??
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Iwona M.
Rating: 4 out of 5
Very good service, good responsiveness.
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Response from TOMOJO
Thank you very much Iwona, you give us the mojo!
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Alex T.
Rating: 5 out of 5
Great, my cat loves this product, it has excellent satiety.
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Response from TOMOJO
Thank you very much Alexandre, your cat is a true mojo lover! ??
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Emilie
Rating: 4 out of 5
Very responsive customer service, I was informed of the progress of my order. The only small downside for the delivery: the delivery person left the package in plain sight and within reach of all the neighbors.
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Response from TOMOJO
Thank you Emilie for your feedback on our kibble! Please feel free to inform Colis Privé about the problem you encountered with their delivery person. We hope your kitty enjoyed our kibble ??
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Brody
Rating: 3 out of 5
The kibble must be very good and I find the ecological initiative remarkable. But on my first order, one product was missing, no big deal, it was sent back to me, it happens. However, I reordered and the package never arrived at my home. I am told that an investigation has been opened. I can be lenient, mistakes happen, we are not machines but there are still limits. I will not order again.
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Response from TOMOJO
Hello Alice, we are sorry to hear that you had a bad experience with our kibble. The delivery issue you had is completely independent of Tomojo: we shipped your kibble within the allotted time. Chronopost indicates that you were delivered, we called the company for you and did what was necessary to determine the issue they had on their side. We are sorry to hear that this solution did not satisfy you.
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Pauline G.
Rating: 2 out of 5
Really great concept for the environment and the quality of the product. But unfortunately, even mixed with other kibbles, my cats sort them and do not eat them. Too bad because it really seemed to me that it was a true ecological solution.
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Response from TOMOJO
Hello Pauline, we understand your disappointment! For some cats, mixing the kibbles is not enough, a real dietary transition over 2 to 3 weeks is necessary. A member of the mojo team will call you to advise you!
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Kate S.
Rating: 5 out of 5
My cat Susan loves these biscuits and always comes running to eat them! She is sensitive to some foods but these do not cause any problems.
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Response from TOMOJO
Thank you very much Kate, we're happy to have satisfied Susan!
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Calypso
Rating: 5 out of 5
Fast delivery .super
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Response from TOMOJO
Thank you very much Calypso, the mojo team is on deck to deliver to you as quickly as possible!
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Paulette A.
Rating: 5 out of 5
My cat really enjoyed these kibbles. He is the only judge.
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Response from TOMOJO
Thank you very much Paulette! Your cat seems to have good taste ??
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Martin J.
Rating: 5 out of 5
A very efficient, friendly and personal experience.
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Response from TOMOJO
Thank you so much for your message Martin! You give us the Mojo ??
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Sacha B.
Rating: 4 out of 5
So good Can't wait to try the big pack
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Response from TOMOJO
Thank you Sacha! What could be better than a 50g sample? A 7kg pack of course!
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Damien
Rating: 5 out of 5
Very well designed site, very interesting products: to discover.
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Response from TOMOJO
Thank you very much Damien! We are happy that our discovery box for cats convinced you ??
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Sharky
Rating: 5 out of 5
Quick to order and receive, despite a supplier problem it seems, which delayed the sending of kibbles for my cat.
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Response from TOMOJO
Thank you Henry! Indeed we have done everything possible for your samples to arrive on time ??
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Tiffany
Rating: 5 out of 5
The most ecological kibbles I could find, very well accepted by my cats (2 years and 6 years, male and female, both sterilized) who love them. Great product that I recommend!
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Response from TOMOJO
Thank you Tiffany! Ecology is indeed at the heart of our values, we are happy to see that you share them ??
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Nathalie P.
Rating: 5 out of 5
My animals love the kibbles, I am making a small gesture for the planet. The delivery was fast, really very satisfied, thank you, I recommend.
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Response from TOMOJO
Thank you very much Nathalie, satisfying you is our priority ??