Customer reviews of TOMOJO

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 745 published reviews

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 1, 2, 3, 4 and 5 stars

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Elisabeth L.
Rating: 3 out of 5
Out of 6 cats, I only have two that really appreciated them. So it's worth testing before ordering in large quantities.
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Response from TOMOJO
Hello Elisabeth! To go from 2/6 to 6/6, I advise you to make a dietary transition for your 4 cats who have remained doubtful about their kibble. This will allow them to gradually get used to the new flavors of their kibble. And yes, felines have a sensitive palate! A member of the mojo team will call you in the coming days to advise you.
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Justine B.
Rating: 3 out of 5
Responsive and transparent team, revolutionary idea, unfortunately my cat did not appreciate the insect kibbles, to my great dismay: he tasted them enthusiastically, devoured a first meal then turned his nose up at them. I reintegrated his usual kibbles and left the Tomojo available in a second bowl for him to nibble on a few in case of cravings. They haven't moved... Too disappointed.
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Response from TOMOJO
Hello Justine! Don't worry, it's a normal reaction in some cats and it has a name: neophobia. It's when a cat does not recognize a food as edible and this often happens when changing a cat's diet. To avoid this, you need to make a gradual dietary transition by slowly getting your cat used to the new flavors of its kibble. A member of the mojo team will call you in the coming days to give you good advice!
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Madame A.
Rating: 4 out of 5
I am just starting to give these kibbles to my animals
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Response from TOMOJO
Hello Agathe! We hope your animals will enjoy our insect kibble. Don't hesitate to keep us updated at [email protected]!
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Sarah
Rating: 5 out of 5
Order sent quickly and product meets expectations. My cat eats them with appetite!
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Response from TOMOJO
Thank you Sarah for your feedback! If you like our product, feel free to talk about it to those around you and share your referral link, it will allow you to save 25% on your next order :)
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Marie T.
Rating: 5 out of 5
I decided to offer a new diet to Pigrou for his 16th birthday; he loved the samples, I hope he will like the big bags!
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Response from TOMOJO
Hello Marie, thank you for your message! If you want to order a bag for Pigrou, why not try our subscription plan? It allows you to benefit from a -10% discount and receive your kibble at the frequency you want, with no commitment :)
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Yuka
Rating: 2 out of 5
I liked the concept but they have a problem with logistics and I had a bad experience. I was excited when I learned about Tomojo and I ordered a pack of kibbles and three packs of treats to try. A few days later, I received only one pack of treats. I contacted them and they informed me that the other packs were coming in a separate shipment. So I was waiting for it, and then I got only a pack of kibbles. Two packs of treats were still missing. I emailed them again, they apologized for this and sent me another package. Surprisingly, there was only one pack of treats and I didn't receive the last pack in the end. I wanted to try Tomojo because they were environment-friendly products. They could ship everything in one package if they do really care about the environment, but instead, they did it three times (and it could have been four times if I asked them to give me the last missing pack). I wish they could improve their logistics.
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Response from TOMOJO
Hi Yuka! Thanks for the very useful feedback. Very sorry that you had this bad experience. It was unfortunately due to our logistics platform. We strive to reduce our carbon footprint and to improve ourselves. Again very sorry for the logistics problem.
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Claire
Rating: 5 out of 5
I received the ordered product quickly. Sample format available for testing which is appreciated. My cat consumed it without hesitation.
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Response from TOMOJO
Thank you Claire! We are happy that our kibbles pleased you. Don't hesitate to subscribe to our subscription if you want to order a package, you will benefit from a 10% discount and receive our kibbles at the frequency you want with no commitment :)
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Marie-Émilie L.
Rating: 5 out of 5
Great for this product
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Response from TOMOJO
Thank you Marie-Emilie! The mojo team is delighted that you like our product :)
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Heidi B.
Rating: 2 out of 5
Unfortunately, the concept is very good, delivery is clean and fast, but no cat in the vicinity wanted to touch the kibbles. We tried everything but nothing worked.
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Response from TOMOJO
Hello Heidi, have you successfully made a dietary transition with your cat? It is very important to gradually accustom him to the flavors of a new diet to avoid developing neophobia, which means not recognizing a food as edible. We will call you in the coming days to give you some good advice!
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Manon L.
Rating: 5 out of 5
Very fast delivery. Successful transition for the cat.
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Response from TOMOJO
Thank you very much Manon for your message! You give us the mojo :)
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Belle V.
Rating: 3 out of 5
My cat does not appreciate the kibbles, too bad I really liked the concept.. I feel like they were a bit too big and hard.
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Response from TOMOJO
Hello Belinda! Have you made a dietary transition for your cat? It is very important for some cats to gradually get used to the new flavors contained in a new diet. If the kibble seems difficult for your kitty to swallow, don't hesitate to moisten it a little, it will be easier to ingest. A member of the mojo team will call you in the coming days to learn more and give you some good advice! Keep the mojo :)
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Audrey
Rating: 4 out of 5
I am still in the middle of transitioning from regular kibbles to Tomojo kibbles. I don't have enough hindsight yet that's why I'm removing a little star. But my cat seems to appreciate them. She shouldn't be reluctant to switch to 100% of these kibbles. However, I noticed that the composition is not completely free of animal products (duck fat and hydrolyzed animal proteins), but it is probably essential for the nutritional needs of our animals. I am still clearly happy that there is this more ecological alternative and I applaud the project. Thanks to them and thank you for the planet.
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Response from TOMOJO
Hello Audrey, thank you for your feedback! We are happy to hear that your cat is enjoying our kibble. Our kibble indeed contains animal proteins because... insects are indeed animals! However, you raised a very interesting point: the duck fat contained in our kibble. The incorporation of duck fat (which comes from the southwest of France and is sourced from non-fed ducks) is a lever for improvement for us in 2020. We indeed wish to substitute it with insect oil: however, we are still experiencing some difficulties in incorporating it into our production chain, but also in sourcing it: we are counting heavily on the development of the French entomoculture sector which is starting to take off. Thank you for supporting our approach! It is very encouraging for the mojo team to see that you share our ecological values :)
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Elina L.
Rating: 5 out of 5
Great concept, top-notch service and product! Thank you Tomojo!
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Response from TOMOJO
Thank you very much for your review Elina, you give us the mojo!
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Hélène
Rating: 5 out of 5
Fast delivery and my cats seem to appreciate the insect kibbles, to be seen later, but very satisfied so far!
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Response from TOMOJO
Thank you very much Hélène for taking the time to give us feedback on our kibbles! We are happy that your cats like them. Keep the mojo :)
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Julie G.
Rating: 5 out of 5
My dog appreciates the kibbles and is in great shape (she has been eating them for two months). Generally, when the kibbles do not suit her, she eats a lot of grass and when they are not rich enough, she loses weight quite quickly and everything is fine now! I am super happy to have found this ethical and ecological brand that suits my dog.
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Response from TOMOJO
Thank you very much Julie for your feedback! We are also happy that you support our concept and that our kibbles are suitable for your dog :)
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Marlier M.
Rating: 3 out of 5
1 cat out of 2 liked it, that's not bad ;)
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Response from TOMOJO
Hello Marine, thank you for taking the time to give us feedback. A longer dietary transition would certainly help your second cat become a true mojo lover ;)
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Jenny &.
Rating: 5 out of 5
High-quality kibbles very appreciated by our two Persian cats who are fragile and sensitive in terms of digestion. We recommend them without hesitation!
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Response from TOMOJO
Thank you very much Jenny and Virginie for your feedback! It is thanks to our highly digestible ingredients that our kibbles are suitable for cats with sensitive digestion. Keep the mojo!
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Julie
Rating: 3 out of 5
The first 7 kg bag was well consumed, even though my cat would have preferred to stick to the old ones by taste choice. However, the second package... she is turning her nose up at them, risking eating much less than she should... The product itself is great, eco-friendly, cheaper, a French initiative. But there is a taste problem (at least for mine). I have to make a mix (however, for her diet, it worked super well without intending to). Let's see if the recipe can be improved on that side.
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Response from TOMOJO
Hello Julie, thank you for supporting our concept! Have you made a dietary transition for your cat? It is very important for him to gradually get used to the new flavors of our kibble. Feel free to contact us by email at [email protected] to learn more, we will be happy to help you!
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Laetitia L.
Rating: 5 out of 5
During the change from commercial kibbles to Tomojo's, for 5 days our dog had loose stools but very quickly everything returned to normal! These kibbles are perfect and surely delicious given how quickly they are devoured!
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Response from TOMOJO
Thank you Laetitia for your positive feedback! Indeed, an adaptation period is sometimes necessary with a food transition for some dogs. The mojo team is happy that your dog is enjoying it!
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Bruno B.
Rating: 5 out of 5
For the well-being of your pet and for the planet. Thank you Paola!
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Response from TOMOJO
Thank you Bruno for your encouragement! It is very motivating for the mojo team to see that our customers share our values :)
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Sophie
Rating: 5 out of 5
fast delivery. my cat loved it!
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Response from TOMOJO
Thank you Sophie for your feedback, we are happy to have satisfied you!
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Shannon G.
Rating: 5 out of 5
Very good ^^ my cat took a few days to adapt but now he devours them!
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Response from TOMOJO
Thank you Shannon for your feedback, indeed the dietary transition is very important for some kitties. Your cat is now a mojo lover!
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Isabelle Z.
Rating: 4 out of 5
Expensive, are wet food options available?
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Response from TOMOJO
Thank you for your feedback Isabelle! We also think about your budget and have set up a subscription system, which allows you to choose a delivery frequency as well as 10% off each shipment. We don't have wet food options available yet but it's under development!
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Pierre J.
Rating: 5 out of 5
Very warm welcome and very competent
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Response from TOMOJO
Hello Pierre, thank you for your positive message. The team is happy to have satisfied you!
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Aurélia
Rating: 5 out of 5
My cat Lilly quickly got used to her new kibbles and seems quite pleased!
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Response from TOMOJO
Thank you Aurélia for updating us about Lilly! We are happy that the food transition went well for her. We hope she enjoyed it!
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Herve H.
Rating: 5 out of 5
our 3 cats appreciated it from the start, no adaptation problems!
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Response from TOMOJO
Thank you Hervé for taking the time to give us this positive feedback! We are happy to have won the heart (or stomach) of your three cats :)
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Mm68066
Rating: 1 out of 5
My cat was very sick, vomiting all night and the next day after trying some kibbles mixed with hers for dinner. Returning the samples. Honestly, if you want to try, remove all your rugs and keep an eye on your cat. Mine never vomits usually, not even his ingested fur. He has had several different kibbles and grain-free ones without any problem. I was scared. Plus, I was supposed to receive a paper on the transition with my order, but I didn't receive it and there is no page on the transition on the site (maybe think about putting one up!!!) So it may not work for some cats. Or do you have to give 2 kibbles a day for weeks? In any case, a warning should be displayed because several of us have had a sick pet due to trying these kibbles. I spent a terrible night cleaning up vomit (6 in total) and worrying about my cat who is slowly recovering.
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Response from TOMOJO
Hello Marjorie, we apologize for the bad experience you had! We automatically send our food transition guide written by our veterinarian in our order confirmation email, so you have indeed received it. Indeed, it is very important to properly carry out a food transition to gently support your cat's digestive system towards a new diet. A team member will call you soon to find out a bit more about what may have happened.
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Lucie
Rating: 5 out of 5
A super product!! super cute packaging and ingredients that make my cat happy, even though the adaptation week is obviously necessary :)
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Response from TOMOJO
Thank you Lucie for this great review! We are happy that our 100% biodegradable packaging and our kibbles please you!
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Clémence S.
Rating: 5 out of 5
Fast shipping, great brand values
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Response from TOMOJO
Thank you Clémence for supporting the values that are dear to us!
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Cam &.
Rating: 4 out of 5
My cat loves it, but... I'm afraid of only giving him carbohydrates.. Let me explain: at first I was seduced by the organic, eco-friendly side, I wanted to give him exclusively these kibbles.. but I looked closely.. and there are too many carbohydrates while a feline in the absolute eats prey of which, in the gastric system, we sometimes find seeds, fruits... but in very small quantities!! It will be occasional... What a pity!!
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Response from TOMOJO
Thank you for your review! Don't worry about the carbohydrates, they are necessary for cats because a too high protein level in kibbles can lead to serious health problems in cats, such as a urinary system disorder. Our kibbles are formulated to be ecological AND good for the health of our animals, it's without compromise :)
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Alex
Rating: 5 out of 5
My dog no longer wants to eat his old kibbles!
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Response from TOMOJO
Thank you Alex for this great review! We are happy that our kibbles are so well liked!
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Amandine P.
Rating: 5 out of 5
Satisfied with my first order even though the site should update in real-time the information regarding the order processing and shipping!
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Response from TOMOJO
Hello Amandine, thank you for your feedback, we are happy to have satisfied you. We did have some logistical problems due to the current crisis. Thank you for trusting us :)
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Pierrot
Rating: 4 out of 5
The crunchiness is very much appreciated by my cats!
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Response from TOMOJO
Thank you for your positive feedback :)
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Anaïs D.
Rating: 3 out of 5
An unsatisfied cat, unfortunately despite several attempts, my cat does not eat the kibbles at all, yet he is a real glutton.
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Response from TOMOJO
Hello Anaïs, thank you for sharing your problem with us. Did you properly carry out a food transition for your cat of at least 2 weeks? It is essential for your cat to get used to the new flavors of Tomojo kibbles. A member of the mojo team will call you soon to find out more about what might have happened and to give you good advice!
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Al
Rating: 5 out of 5
Excellent nutritional quality kibbles! My cat, although picky, appreciates them. Highly recommended!
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Response from TOMOJO
Thank you for your review, your cat is now part of the mojo lovers!
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Herve H.
Rating: 5 out of 5
No difficulty for our 3 picky eaters to taste these kibbles, the same for the 2 other regular wandering cats!
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Response from TOMOJO
Thank you Hervé, the team is happy to have been able to delight your furry balls!
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Dominique S.
Rating: 5 out of 5
Our dog Kara really loves her new insect kibbles. A delight it seems ????
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Response from TOMOJO
Thank you Dominique for your message, we are delighted that Kara has become a fan of insects!
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Camille M.
Rating: 4 out of 5
The delivery person did not call to warn if he was delivering the package, I had to go to the post office to pick it up. I appreciate that there was as little waste as possible in the package.
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Response from TOMOJO
Thank you Camille for your message! We will pass your feedback to our logistics partner. We hope your pet still enjoyed it :)
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Krys D.
Rating: 5 out of 5
Dogs and cats are delighted with the tasting experience of these kibbles! Used initially as a reward for a young dog in training and as 'prey bait' hidden in my cats' toys, I saw their satisfied reactions and their amused and joyful predator looks! Their attitude and attraction to these kibbles say a lot about the quality and thus meet their nutritional needs with, as a bonus, a more than satisfactory environmental impact for our planet. I recommend to all those who are still hesitating, as I was (oh yes, the human being always has prejudices about novelties!), to let their companions try them. They will realize the excellence of this innovative idea for which we can only congratulate its creators and their team! Thank you for their work that needs to be encouraged, by spreading as much as possible the satisfactions you will have from giving this 'good' food to your companions. Also think of the animals we save from mistreatment in certain industrial farms... The insects certainly do not share my opinion, but I am sure they are treated with respect for their contribution as raw material! So, a big thank you and all my congratulations to TOMOJO for their approach, the work of a whole team that works for animal welfare and the planetary environmental consequences that this implies. One question comes to mind: when will there be a formula adapted for us?
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Response from TOMOJO
Thank you Krys for your support! We are happy that our concept is liked and your encouragements greatly motivate the mojo team :)
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Adeline
Rating: 5 out of 5
My cat switched to Tomojo kibbles without any issues.
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Response from TOMOJO
Thank you Adeline, we are delighted to have made one of the cats happy!