Customer reviews of TOMOJO

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 745 published reviews

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 1, 2, 3, 4 and 5 stars

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Rating: 5 out of 5
Love the dog food, since we got it our dog eats consistently and feels well. Great delivery as well.
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Response from TOMOJO
Hello, thank you very much for your feedback! We are happy that your dog enjoyed our kibble :)
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Morgane A.
Rating: 2 out of 5
I was very curious about the concept and was looking for more environmentally friendly kibble. My cat completely rejected them, despite our attempt at a gentle transition. Moreover, this kibble is too rich in carbohydrates and in my opinion, the nutritional display lacks transparency for a company that claims to be 100% honest. More info on the blog "Hard to Swallow". I am looking for another brand of eco-responsible kibble. No way to go back to conventional kibble anyway.
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Response from TOMOJO
Thank you for your feedback, we are sorry that your experience did not go as planned! The composition of our kibble is indicated on our packages as well as on our website. You will find the ingredients, analytical constituents, and additives present in the kibble. Transparency about our products is therefore total as you also find the detail of the carbohydrate content of our kibble which seems to be a problem for you. Regarding carbohydrates, they are essential for your cat's health, there are 3 types: - The first, digestible sugars, simple like glucose or complex like starch (long chain of glucose) with slow assimilation. Without glucose in the diet, one can live thanks to a metabolic process of production from certain amino acids (called gluconeogenesis), but it is very costly for the kidneys and liver. - The second, insoluble sugars also called dietary fibers, are celluloses, hemicelluloses, pectins, gums, and mucilages. These carbohydrates will not be digested by carnivores, they are not sources of nutrients. However, they are absolutely essential for the very complex functioning of the digestive tract, particularly for its interactions with the intestinal flora and maintaining this flora at an appropriate level. - The third, associated carbohydrates, represent a very small fraction but are just as essential, we find them in certain plants and in yeast membranes. They play a role in nutrient absorption, help balance the intestinal flora, and stimulate the immune system. We know them better as fructo-oligosaccharides, manno-oligosaccharides, inulin... Therefore, kibble with too low a carbohydrate content would be dangerous for your cat. The carbohydrate content of our kibble is therefore adapted to your kitty's good health and we are even well below the maximum rates allowed by FEDIA. Finally, regarding the dietary transition, it is important to mix your cat's old kibble with its new ones to gradually get it used to its new diet over two weeks. A member of the Mojo team will call you in the coming days to learn a little more about your cat's behavior. See you soon!
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M L.
Rating: 4 out of 5
An approach that I find very commendable, and even necessary, and that I fully support. The only small downside, but which does not depend on Tomojo: our cats have become so dependent on industrial kibble packed with synthetic flavors that they have a bit of trouble switching to Tomojo kibble...
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Chloé P.
Rating: 5 out of 5
After two weeks, my two adorable kitties are starting to get used to their new insect kibble. Less smelly, they are less appealing to my felines, but they provide more protein, and especially fruits: I find them less tired, they shed less fur, and their stools look better. I recommend, for your pet's health, for the planet, and for the fight against the terrible business of slaughterhouses, to choose Tomojo!
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Response from TOMOJO
Thank you Chloé for this great message that gives us the mojo! We are delighted that our kibbles have helped your cats feel better :)
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Client C.
Rating: 5 out of 5
Order: good information and delivery despite the lockdown. My dog has been eating this kibble for a few weeks with appetite (but she eats everything with appetite, it must be said). Her stools are good, she seems to smell less (she had very smelly gas, apparently it's less or no longer the case) and the kibble smells better (less strong) than the previous ones (Royal Canin...). Good impression so far. To be continued!
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Response from TOMOJO
Thank you for your great review! Satisfying you is our priority :)
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Lucy C.
Rating: 4 out of 5
I love the concept of your kibble brand, unfortunately my cat is very picky about kibble (she eats nothing but this kibble and occasionally a bit of butter). Nevertheless, I am 100% for this kind of kibble and I love Tomojo's ethics. The kibble was not thrown away, it made one happy, a neighborhood cat that often begs for food!
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Response from TOMOJO
Thank you for this review! Indeed, it happens that some cats are a bit difficult. Did you properly do a 2-week dietary transition to get your cat used to its new kibble? In any case, we are delighted to have been able to treat a cat from your neighborhood. Thank you for supporting our approach, it is very motivating!
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Jeremy J.
Rating: 3 out of 5
The idea is good but my cats don't like it :(
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Response from TOMOJO
Hello Jérémy, We are disappointed to learn that our kibble did not delight your cat's taste buds! Did you do a 2-week dietary transition to get your cats used to their new kibble? We will call you in the coming days to learn more about your cat's habits. See you soon :)
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Herve S.
Rating: 5 out of 5
Very good product
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Response from TOMOJO
Thank you for your feedback Hervé, satisfying you is our priority!
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Laura G.
Rating: 5 out of 5
My cats love it, the transition went smoothly. Ethical brand, very affordable price. I highly recommend
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Response from TOMOJO
We are delighted that your cats' dietary transition went well! Thank you for your recommendation :)
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Helene M.
Rating: 5 out of 5
The kibble of tomorrow, so today ;) top!
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Response from TOMOJO
Thank you very much Hélène! Keep the mojo :)
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Kelly
Rating: 5 out of 5
With the lockdown, I haven't really been able to test the camera for a long time and without presence. But it looks great, the treats I already had fit perfectly and are very well sent, the field of view is very wide, I didn't expect that, and the customer service is top-notch. Edit: Sorry, the two names sound similar and I ordered both products at the same time... Hahahaha. So fast delivery, great kibble, my dog who has a sensitive digestive system handled them super well. One small detail, it would be even better if the treats were also packaged in paper-based packaging (and in larger quantities).
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Response from TOMOJO
Hello Kelly, Thank you for your positive review! However, it seems that you got your wires crossed because we do not sell cameras but dog and cat kibble made from insects ;) Edit: Thank you for your feedback! We are taking note to offer you a more sustainable packaging in the future!
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Pyca
Rating: 5 out of 5
My mother's dog is very picky... she loved it.
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Response from TOMOJO
The mojo team is delighted to have pleased your dog despite her complicated tastes!
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Isabelle F.
Rating: 5 out of 5
My 3 cats loved it, I love the principle and philosophy of insect kibble!
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Response from TOMOJO
Thank you for your review Isabelle! We are delighted to have pleased the taste buds of your 3 cats. Keep the mojo :)
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Florentine O.
Rating: 4 out of 5
Perfect kibble and delivery, friendly and responsive team
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Response from TOMOJO
A big thank you for your message that gives us the mojo!
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Jean-Michel &.
Rating: 3 out of 5
I would have loved to take the subscription because it's a great idea and super good for the environment but unfortunately my cat doesn't really like them.. Yet she eats plenty of live insects! (usually I get her Eukanuba 86% protein). Good luck to you!
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Response from TOMOJO
Thank you for your message! It is true that cats can be more difficult.. Did you properly carry out a 10-day food transition? It is very important for your cat's taste buds to get used to new flavors but also to avoid disturbing its digestive system. Have a very nice day from the mojo team!
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Camille S.
Rating: 5 out of 5
Very nice initiative!
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Response from TOMOJO
Thank you for your review Camille, we are delighted that our initiative is appreciated!
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Jessica B.
Rating: 5 out of 5
Careful and fast delivery, our dog rushed for the kibble. It was just a sample but we plan to reorder. Too bad there is no subscription for the 20kgs!!!
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Response from TOMOJO
Hello Jessica, Thank you for this great review! The mojo team is delighted to know that our kibble has satisfied your dog. Given the current situation, we unfortunately cannot offer you this subscription anymore but it will return very soon when the situation normalizes! Thank you for your encouragement and see you soon :)
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Evelyne P.
Rating: 3 out of 5
I think the idea is great, but my cat is currently rejecting them, and also I hadn't checked the carbohydrates in the composition and there are too many. Too bad.
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Response from TOMOJO
Hello Evelyne, Thank you for supporting our approach! :) Have you gone through a transition period from her old kibble to Tomojo kibble? These ten days are very important for your furry ball to get used to a new diet. Regarding the carbohydrate content, we are well below the maximum rates allowed by FEDIAF. Food with too much protein can also cause problems as it would make your cat's kidneys work too hard.
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Véronique R.
Rating: 5 out of 5
It is the two cats who validate the 5 stars. In cat language, they tell me to tell you that the kibble is sublime, it has a good appetizing smell and a taste that holds well in the mouth. Unlike the kibble bought by my owner before these, Tomojo does not cause flatulence. And the owner adds: there is part of the evaluation for your kindness, pedagogy, and responsiveness in answering my questions. Thank you very much!
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Response from TOMOJO
The entire MOJO team thanks you for this great review! Satisfying you is our priority and your feedback motivates us a lot :)
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Murielle D.
Rating: 5 out of 5
Our cat 3D loved it!
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Response from TOMOJO
Hello Murielle, thank you for your positive review! Your cat is now part of the MOJO lovers :)
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Mme E.
Rating: 5 out of 5
My little one tested these treats, and well he loves them, so I recommend them. Very good ??
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Response from TOMOJO
Thank you for your review! The MOJO team is happy to delight your little one's taste buds :)
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Anaïs B.
Rating: 1 out of 5
Minette is super picky, kibble too big and no appetite for this one, too bad!
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Response from TOMOJO
Hello Anaïs, thank you for your feedback which we take very seriously. We will contact you soon to get more details about your cat's behavior. See you soon!
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Anne72
Rating: 5 out of 5
My cat has approved... and he is difficult! Bravo for this great idea!
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Response from TOMOJO
Thank you for your great review! Satisfying your cat's taste buds is our priority :)
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Karine A.
Rating: 4 out of 5
Fast and careful shipping, top-notch packaging! Beautiful and eco-friendly, everything we love <3 My cat, however, is not too convinced at the moment, I think the kibble is a bit large for her (I should mention she is an adult) I am following your acclimatization advice but she prefers her old smaller kibble. I don't know if that plays into her choice? In any case, I love your approach and I persevere to convince my cat. :)
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Response from TOMOJO
Hello Karine, Thank you for your message, it is very motivating to see that our concept is liked! :) It is true that cats can be a bit picky. If the kibble seems a bit too big for your cat, feel free to moisten them a bit to make them easier to swallow. Have you taken 10 days to transition your cat's diet? Don't hesitate to get back to us if you still encounter difficulties with your cat at the end of this period.
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Richard B.
Rating: 5 out of 5
The concept is appealing, doing good for the planet by thinking about our consumption habits for our four-legged friends. The kibble seems to suit our cats, they seem more satisfied. To be tested in the long term, we will subscribe to see.
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Response from TOMOJO
Thank you very much for your comment, it is indeed essential for us to have a positive impact on the planet! We hope the subscription will satisfy you and your cats :)
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Florence
Rating: 5 out of 5
Very appreciated by my little cat!
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Response from TOMOJO
Thank you for your feedback Florence, the team is delighted that our product pleases your cat! :)
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Olivier
Rating: 4 out of 5
The concept is great. I ordered the discovery kit to test with Yuzu. However, he doesn't like anything, refuses the kibble and even the treats. Too bad, I love the concept.
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Response from TOMOJO
Hello Olivier, We are delighted that you like our concept! We recommend doing a dietary transition over about ten days so that Yuzu can get used to the taste of the kibble. Don't hesitate to contact us if you have any questions.
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Miguelf
Rating: 5 out of 5
Our two cats loved it. And we are happy to learn that TOMOJO kibble is also suitable for our kittens aged 4 and 8 months! They are therefore adopted.
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Response from TOMOJO
Thank you very much for your message! Our kibble is also suitable for kittens, so you can give them some right now. If you have any questions, we will be happy to answer them! See you soon on tomojo.co :)
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Maguy C.
Rating: 5 out of 5
Hi, my cat is thrilled and loves this kibble ????
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Response from TOMOJO
Hello Maguy, Thank you for your feedback. The MOJO Team is happy to know that our kibble has delighted your cat's taste buds :)
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Sophie
Rating: 5 out of 5
Haven't tried the cat kibble I received yet, but fast and very convenient shipping, especially in these times. I find the concept very interesting and I'm sure my cat will love it.
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Response from TOMOJO
Hello Sophie, Thank you for your message. We can't wait to know if your cat liked our kibble! Don't hesitate to send us your photos on our Instagram @tomojo.co: we will share them again :)
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Bibou
Rating: 5 out of 5
My dogs are diving into the bowl since I started giving them Tomojo! Even the bag in the laundry room is eagerly coveted!!!
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Response from TOMOJO
Thank you very much for your message. Your dogs are true MOJO lovers!
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Rose M.
Rating: 5 out of 5
Hello, I left the kibble available for my cat Féline, 13 years old. She approached it, and slowly, slowly after a week, she finished the bag!! I'm hesitant to reorder, but I think I will renew the small amount I ordered and then I will decide on a larger quantity. Thank you Rose MELILI
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Response from TOMOJO
Hello Rose, It seems that Féline is a real foodie! We are delighted that she liked our kibble. Our samples will be back soon. If you would like to be informed, I invite you to subscribe to our newsletter on our website. See you soon on tomojo.co!
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Marianne M.
Rating: 5 out of 5
Great product.
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Response from TOMOJO
Thank you Marianne for this great review :)
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Maulmy C.
Rating: 5 out of 5
I give 5 stars because I tasted one of the kibbles! It seemed quite edible, maybe a bit bland but I am human.... My cat Kamikaze leaves a 1.5 kg bag on my hands! She sniffed the contents of her fine porcelain bowl from Limoges and.... grumble... completely refused the tempting kibble! She doesn't like it...
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Response from TOMOJO
Hello Christian, It happens that cats sulk their bowl when we change the brand of kibble. But it's not lost! You can try to gently lead Kamikaze to his new kibble by adding a bit of pâté for example. If you have any questions, we will be happy to answer them.
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Julie
Rating: 3 out of 5
My cat, very picky, loves them. For now we are doing the dietary transition... I really like the idea of no longer giving her bad meats...
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Response from TOMOJO
Hello Julie, Thank you for your comment. We hope that your cat's dietary transition is going well!
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Clempel
Rating: 5 out of 5
Fast delivery, my cat loves its kibble, thank you for your work!
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Response from TOMOJO
Hello, The entire MOJO Team thanks you for your comment and we are delighted that our kibble pleases your cat :) !
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Paula
Rating: 4 out of 5
I find the initiative very interesting. My cats don't really agree. They eat them but I have to alternate with supermarket kibble. They might be a bit big for my cats. It's a shame that the ingredients don't detail the vegetable fats. There are small formats to try, do it. The price is more than correct. Thank you
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Response from TOMOJO
Hello Paula and thank you for leaving a review! If the kibble is hard to eat, you can soften it by moistening it. Regarding vegetable fats, our kibble contains organic sunflower oil! We remain at your disposal for any questions.
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Gilly
Rating: 4 out of 5
One of my cats loves them but unfortunately the second one likes them less...
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Response from TOMOJO
Thank you very much Gilly for your message! It is true that cats can be a bit difficult, that is why we recommend making a food transition over about ten days. Do not hesitate to contact us for more information.
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M. R.
Rating: 5 out of 5
Very fast delivery and very responsive and transparent customer service
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Response from TOMOJO
Thank you very much Dominique for this kind message! Your satisfaction is our priority :)
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Claire
Rating: 5 out of 5
Excellent initiative to help reduce the carbon footprint and water consumption related to our pets. My cats are in great shape!
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Response from TOMOJO
Thank you very much Claire for your review, we are super happy to count you among our MOJOLOVERS! Have a very nice day!