TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
My little one is on her second bag, the transition with the old kibble is going well! Her digestion is better and she loves them. And I like the subscription and delivery aspect. The team is responsive, and I hope it lasts over time.
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Response from TOMOJO
Thank you for your trust, we are delighted that the transition is going well, we remain at your disposal if needed ??
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Dagmara
Rating: 3 out of 5
We love it and so do our cats. The only downside is that the size of the kibble varies too much, some are huge and don't fit in our Pipolino and others are very small and come out too quickly, it's very complicated to find a balance for the dispenser's flow. The size really needs to be better calibrated.
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Response from TOMOJO
Thank you for your feedback, please feel free to send us a photo of the different kibble sizes so that we can pass the information on to our manufacturer. I will already pass the message on for now ??
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Mag06
Rating: 4 out of 5
Very good initiative to offer this type of recipe for our animals. Our dog is enjoying it.
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Response from TOMOJO
Thank you for your feedback, we are here to listen if needed ??
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Sandrine P.
Rating: 4 out of 5
The cats seem to really like their kibble. Some issues with deliveries, let's hope the next one goes better.
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Response from TOMOJO
Thank you Sandrine for your feedback, I also hope that the delivery will be simpler next time ??
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Catherine C.
Rating: 4 out of 5
Hello, regarding the service I am disappointed that: I changed my credit card, which I did on the site as soon as I received the new one. My account is on a subscription order and that's where everything starts, the new card is not recognized, message about the situation, I go to the site, my account/my payment methods, and nowhere on the site do I find the problematic situation of the unrecognized card, no possibility to validate the payment. I had to place an order (of course without the subscription order advantage!! the most frustrating part of the situation is that the next day I receive a message informing me that my (subscription) is validated I will therefore receive 2 packages of 12 kgs. Is this business??
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Response from TOMOJO
Catherine, I am sorry for the incident you encountered with the subscription. We will resolve this together and see what happened ??
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Anne-Laure M.
Rating: 4 out of 5
Very good alternative when you have an animal with food sensitivities. The only negative point is that the digestibility is not top-notch.
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Response from TOMOJO
Thank you for your feedback, we hope that over time, the sensitivity of its digestion will adapt and that you will have fewer issues ??
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Valérie B.
Rating: 1 out of 5
Nothing to say about the kibble, but when the packages are entrusted to GLS, there are too often delivery problems. My last order is lost! This is very problematic for one of my cats who suffers from allergies. I have a subscription with Tomojo since 2020, but I will now look for an alternative to ensure I don't run out of kibble and avoid financial losses!
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Response from TOMOJO
Valérie, we are sincerely sorry for the loss of your package. We offered you a refund, but we haven't heard back from you ?? Depending on the regions, GLS delivery drivers can make delivery errors, but we try to react quickly and offer you a satisfactory solution every time this happens.
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Matthieu
Rating: 4 out of 5
We received the kibble too early, we hadn't finished the old ones and it was difficult to store everything, our apartment not being very large.
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Response from TOMOJO
Sorry for this hiccup Matthieu! You can adjust the frequency of your shipments via your customer area according to your furry friend's consumption, I hope you managed to find the right one ?? If you need help, don't hesitate to contact our customer service at [email protected]!
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Geraldine V.
Rating: 1 out of 5
Fifteen days ago I alerted the Tomojo company about the fact that I had mistakenly ordered a 12 kg bag of kibble and wanted to cancel the delivery. Indeed, I had subscribed last September but could not connect to my customer account (my email address not being recognized), I thought I had to place another order. Result: I received a 12kg bag last Saturday and now another 12kg bag is on its way... Impossible to store it at my place. And Tomojo's customer service refuses to cancel the order... So you have to be very careful with orders!
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Response from TOMOJO
Hello Géraldine. As I indicated during our exchanges, you had created two subscriptions for the same product, which is why you received 2 packages at short intervals. These subscriptions were visible in your customer area, we have set up a FAQ to help you manage your subscriptions, with video tutorials. Regarding the order you wanted to cancel, it was already sent and on its way to your home when you notified us, so you understand why we could not cancel it ?? Our customer service was reactive and as understanding as possible, but we cannot go beyond the processes provided for this kind of situation, I am sorry.
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Mezzo
Rating: 3 out of 5
I have been using cat kibble for two years, but now I am stopping. It seems that my cat has developed some sort of allergy to TOMOJO kibble. Either he vomits or he has diarrhea. I have observed this behavior for over 6 months, with different bags of the same TOMOJO kibble. And as soon as I try another type of kibble, everything gets better.
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Response from TOMOJO
Mezzo, thank you for your feedback, which we do not take lightly. Can you contact us at [email protected] so we can discuss it, find the cause and a solution? Your cat may no longer tolerate one of the ingredients in our kibble, which would cause the vomiting and diarrhea.
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Odile V.
Rating: 4 out of 5
Good kibbles, my tribe loves them! Sometimes, and it's very unfortunate, the kibbles are very large! It's a lottery when I open the package, either small or too big disappointment! A regularity would be welcome?? I have a subscription and I have never received a gift! Have a good day ??????
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Response from TOMOJO
We are happy to hear that Odile ?? It happens that there are slight size differences, but checks are carried out throughout production to ensure the quality of the kibbles! We will make sure to slip a gift into your next order ??
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Valerie C.
Rating: 4 out of 5
I have been a customer for a long time and am happy with the kibbles for my cats. The relationship, whether by phone or email, is very good and responsive. Thank you to the team
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Response from TOMOJO
Thank you Valérie, for your trust and loyalty ??
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Lagneau L.
Rating: 4 out of 5
Very satisfied with the quality of the kibbles for our cats. They are in great shape. Our dog has more trouble getting used to his kibbles but he is doing well.
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Response from TOMOJO
Thank you for your feedback Laurence ?? It's usually the opposite, cats have more trouble getting used to it than dogs! Don't hesitate to extend the dietary transition, so that he gets used to it gradually.
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Odile V.
Rating: 2 out of 5
Kibbles too big!
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Response from TOMOJO
Thank you for your feedback Odile. We only have one size of kibbles, and unfortunately it may not suit everyone ?? If your little ones are having trouble, we recommend moistening them before giving them or crumbling them!
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Client
Rating: 1 out of 5
Tomojo kibbles make my cat vomit and no refund possible. Response: no solution was provided during our email exchange, you just asked me to consult a veterinarian, result: my cat is in good health.
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Response from TOMOJO
Olivier, I am sorry that the solution provided during our email exchanges does not suit you ?? We have checked the production and there is no anomaly, that is why we could not refund you.
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Valerie
Rating: 4 out of 5
Ultra-fast shipping, small toy as a gift. Composition of the kibbles is okay except for the duck fat (preference for wild sardine oil). Kibbles a bit large for a small dog of 4kg
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Response from TOMOJO
Thank you for your feedback Valerie! Our recipes for adult cats and dogs without cereals do indeed contain duck fat, which represents 6.6% of the total ingredients. It is necessary to meet the lipid needs of the animals and plays an important role in the palatability of the kibbles. However, all our other recipes do not contain it: we have managed to substitute it with organic sunflower oil! TOMOJO continuously improves its recipes and relies on the development of the French entomoculture sector to successfully incorporate insect oil into future formulas??
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Twiga
Rating: 3 out of 5
The package closure did not hold, the bag of kibbles arrived completely open in the box. The kibbles were of 2 different sizes, most of them much larger than usual.
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Response from TOMOJO
Thank you for your feedback, which we do not take lightly. A customer service member will contact you shortly to find a solution!
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Marie J.
Rating: 1 out of 5
Cats do not like Tomojo kibbles
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Response from TOMOJO
Marie, it happens very often that cats suffer from neophobia when suddenly imposed with a new diet. For the transition to Tomojo, we recommend a food transition period of 2 to 3 weeks. We explain everything in detail in our little guide that is automatically attached to your order confirmation email!
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Julie W.
Rating: 3 out of 5
I gave an average rating because I find the initiative excellent (I myself do not eat meat) as well as the composition of the kibbles. But unfortunately, total failure with my dog who didn't even eat one. I encouraged him to try one but he stubbornly spat it out on the ground…
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Response from TOMOJO
Oh no Julie ?? Have you tried mixing them with his current kibbles? The food transition is important for your dog (and his stomach!) to get used to the new kibbles! Patience is key ??
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Ségolène C.
Rating: 3 out of 5
The approach is beautiful but despite the gradual integration of these kibbles, he doesn't seem to appreciate them! It's a shame there isn't a test format for sale.
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Response from TOMOJO
Thank you for your feedback Ségolène. We offer discovery boxes on our site, which contain 2 samples and treats, just to test before diving in ?? If your little one doesn't accept them even with the food transition, it surely means they are not to his taste ??
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Pago I.
Rating: 2 out of 5
5.5€ for a fast delivery that ultimately took nearly a week..
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Response from TOMOJO
We are sincerely sorry Isabelle ?? Unfortunately, we cannot foresee the problems with Chronopost, but we do everything to resolve them when they occur!
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Romain
Rating: 1 out of 5
I thought about buying kibbles without the presence of animal products because it is boldly branded everywhere on the site as being insect-based... Except that there is
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Response from TOMOJO
duck fat
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Isabelle G.
Rating: 3 out of 5
I was upset by the packaging. Lots of cardboard and plastic. Why not use reusable packaging?
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Response from TOMOJO
Thank you for your feedback Isabelle. It surprises us, as we avoid using plastic for our packaging as much as possible... Our boxes are made of cardboard, our samples are in recyclable plastic and our treats are in biodegradable paper!
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Anne
Rating: 4 out of 5
No delivery issues as usual!
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Response from TOMOJO
Glad to know that everything is going well Anne! We remain, of course, at your disposal ??
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C L.
Rating: 3 out of 5
I received my package the day after the order, it was super fast! It was well packaged, without any excess, and I appreciated the packaging of the kibble. Unfortunately, after multiple attempts, my puppy did not like them, he sorts them and refuses to eat them.. I had to go back to animal kibble. And given their composition, I understand that they don't have a meat smell, however, I don't think they are appetizing for picky dogs... to my great despair since I would have loved to continue with your brand.
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Response from TOMOJO
Oh no Clémence ?? Sorry that your puppy did not appreciate our kibble, unfortunately they cannot be to everyone's taste. Did you properly carry out the dietary transition? Maybe you just need to give him time to get used to it by mixing it for a while with his old kibble!
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Ophélie S.
Rating: 1 out of 5
My two cats and my dog unfortunately did not like the insect kibble at all... the puppy kibble is also too small for a medium-sized dog (5-month-old husky). I would have tried, too bad. Otherwise, the service offered is very good.
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Response from TOMOJO
Thank you for your feedback Ophélie. Did you properly carry out the dietary transition? It is important because since it is a new protein unknown to your animals, they need time to get used to it, as does their stomach. The transition helps them get used to it.
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Jean-Marie L.
Rating: 4 out of 5
The cats transitioned to this new food without difficulty.
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Response from TOMOJO
Excellent news Jean-Marie ?? To adapt to a new protein, nothing is better than a dietary transition!
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Isa
Rating: 4 out of 5
Great brand, but.... coordination problem for delivery: often issues with the logistics site (packages that could not be delivered due to a so-called absence, three-day delay.....) Personalized welcome, advice, flexibility on dates, all of this is very pleasant.
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Response from TOMOJO
Thank you Isa, glad to know that everything we offer suits you ?? Regarding delivery issues, we are sorry, it is as frustrating for you as it is for us... Even though we cannot control the delivery people, I hope that the help from our customer service when a problem arises meets your expectations.
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Gp
Rating: 1 out of 5
New package not accepted by my cat. He vomits with every intake, even mixed with other food, and now refuses to touch his bowl if there are these kibbles inside. Yet, I have been giving him Tomojo for a long time even though I had reduced the proportion due to the price. New recipe or just my cat changing, I don't know, but it's not working. Too bad.
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Response from TOMOJO
Thank you for your feedback Guillaume, which we do not take lightly. We are sorry that your cat has been sick ?? I hope that the help from our customer service and the solution provided have satisfied you!
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Sabine M.
Rating: 3 out of 5
Since my cat tasted the pâté, she no longer wants these kibbles... Losing weight, becoming a thief... Despite the TOMOJO kibbles always available; And I still have more than one full bag...
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Response from TOMOJO
Thank you for your feedback Sabine. We are sorry that your cat no longer wants to eat her kibbles, it's strange... A member of the customer service will contact you to try to clarify this!
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Lorraine
Rating: 4 out of 5
Kibbles of good quality. 2 different dogs in ages, weights, types, and appetites, who each find their satisfaction and are in perfect health. The only downside: from one package to another, sometimes not the same range of kibbles (old recipe vs new recipe). This has happened once so far.
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Response from TOMOJO
With our three ranges for puppies, adult dogs, and senior dogs, which each meet the needs of dogs at these ages, you are sure to find what you need Lorraine ?? Regarding the recipe, I assure you it has not changed! Our kibbles are not always 100% identical depending on the batches of ingredients and other factors, but we perform checks to ensure their good quality.
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Norjudy
Rating: 3 out of 5
Kibbles with a not very appetizing smell for the cat. Mine has more trouble with these kibbles, I have to mix them with others!
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Response from TOMOJO
We actually recommend mixing our kibbles with their old kibbles to get them used to it, that's the principle of dietary transition. It will gradually get them used to it and facilitate adaptation ??
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Madame F.
Rating: 4 out of 5
The kibbles are slightly larger than what my chihuahuas are used to, for now, my dogs are eating the cat's kibbles, the cat prefers to hunt flying insects.
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Response from TOMOJO
We recommend moistening the kibbles to make it easier for your dogs ?? Some of our clients have chihuahuas and use this technique! As for your kitty, by making the dietary transition, he will gradually get used to it ??
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Nicolas P.
Rating: 1 out of 5
The cats are not eating. I tried for a week, the cats were visibly losing weight. They weren't eating at all. Too bad, I would have liked to give them these kibbles.
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Response from TOMOJO
Thank you for your feedback Nicolas. Thank you for taking the time to leave your opinion Greg. It's harder for some cats to get used to insect protein, this is called neophobia. They categorically refuse to swallow a protein they don't know, that's why the transition plays an important role. We recommend 2 weeks on our site, but depending on the cats, you can make it last longer. If you've tried everything and your cats still aren't eating, it may simply be that our kibbles are not to their taste ??
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Utilisateur M.
Rating: 2 out of 5
Unfortunately, my cat doesn't seem to appreciate them (he who is really not picky) too bad but I tried. Otherwise, delivery nothing to complain about and attentive customer service.
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Response from TOMOJO
Thank you for your feedback Céline! Adapting to new kibble can sometimes be difficult, especially when it's an unknown protein. A member of customer service will contact you soon to give you some advice ??
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Démoulin
Rating: 4 out of 5
Good quality kibble and a very good alternative to meat or fish-based kibble! My dogs love them and so do my cats! They are high in protein and grain-free! Perfect
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Response from TOMOJO
We couldn't have said it better ?? Happy to know that your whole pack loves it!
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James C.
Rating: 1 out of 5
My dog vomited with the product, I followed all the instructions for the diet change. no big deal it doesn't suit my dog. However, you ask me to return the kibble (no big deal calculation to do) I paid 16 for shipping costs when I was told you would be refunded a total of 34 to tell me in the end. Sorry Mr. we made a mistake on the refund amount? This explains the professionalism with which you read your emails and respond to your customers' concerns... Be a little more focused. When you work it will do you good. I would have preferred to send nothing and donate the packages to a charity. I find that the service tries to do its best, but it's still not it. Elsewhere trying is free and even the shipping costs. A package won't sink your company.
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Response from TOMOJO
I am sorry that your dog did not like our kibble James. It can happen that they are not to everyone's taste, which is why we always recommend starting with just one package, especially if it's the first time your furry friend tries them. When that's the case, and as stated in our legal notices & T&Cs, you are free to return the unopened package(s) within a month, at your expense. We have processed the refund for the received package. I invite you to reread our email exchanges, at no time is it promised that you will be refunded this amount. It's a shame to end on these words James. At Tomojo, we advocate kindness, not only towards our team and customers but towards every person.
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André C.
Rating: 3 out of 5
Hello, After a first satisfactory experience, we received kibble made in factory 53 that our 2 cats frankly rejected. We had to revert to another conventional diet. Our veterinarian, due to an allergy of one of our cats, advised us to return to our insect kibble hence this recent order, but again our cats refuse to eat them (factory 53). We think, given their appearance, that they are overcooked hence the puffiness and smell! We will therefore be forced to look for a new supplier, Tomojo telling us that everything is fine and nothing has changed?
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Response from TOMOJO
Thank you for your update on the situation André, I am sorry that your cats are rejecting their kibble & that they have a different smell and appearance. We take the quality of our products very seriously, which is why we systematically contact the factory if we receive feedback like yours. I just tried to contact you to get more details about the package you received and offer you a solution, which I hope will suit you!
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Michel B.
Rating: 4 out of 5
The exchanges are friendly and interesting with customer service, the delivery was fast and the kibble is appreciated by our cat.
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Response from TOMOJO
Glad to know that you are satisfied in every way Michel, feedback like yours motivates us to do even more to satisfy you ??
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Gregmadman
Rating: 2 out of 5
My kitten didn't want his kibble... No desire to eat them, despite several attempts. Impossible to get past the 50% old 50% new kibble... I gave up and gave him another brand of insect kibble (Reglo, not to name it), which suits him very well.
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Response from TOMOJO
Thank you for taking the time to leave your opinion Greg. Just like us, animals also have their preferences, it can happen that our kibble is not to everyone's taste?? Glad to know you found a brand he likes and that suits him!
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