TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Simply my cat doesn't like it, she doesn't eat the different kibbles I offered her. Assessment after more than a week.
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Response from TOMOJO
Oh no Agathe ?? We are sorry to hear that your cat does not appreciate our kibble. For a cat that has never had insect protein kibble, it is very important to carry out the dietary transition. It is common for them not to be immediately convinced by our food, especially when it is all new to them. We also have 2 recipes for adult cats: one with and one without cereals. If one didn't work, you can try the second one ??
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Nadege B.
Rating: 3 out of 5
big differences in kibble size, not appreciated by my cat
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Response from TOMOJO
Thank you for your feedback Nadège, which we do not take lightly. I hope our email exchanges have reassured you. We have forwarded your message and photo to our production facility!
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Juliette M.
Rating: 2 out of 5
My little dachshund did not like the kibble at all. Impossible to finish a 2.5kg bag, he sorts, he spits out the tomojo kibble when mixed with other kibble. I found the concept super interesting but I am really disappointed. The kibble is not appetizing enough, however he eats the treats.
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Response from TOMOJO
Thank you for your feedback Juliette. Did you properly carry out the dietary transition? It can sometimes take longer for more sensitive dogs. Sometimes, even with a serious dietary transition, it can happen that our kibble is simply not to the taste of certain animals ??
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Yann K.
Rating: 4 out of 5
After 1 month and a half of testing (my cat has a food allergy), I feel like things are getting better... we'll see with time... Has the texture of the kibble changed compared to the 2 kg bag I bought first? Even the color is a bit different... However, something really needs to be done about the bag closure: a zip would be ideal.
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Response from TOMOJO
Thank you for your feedback Yann! That's great! We are delighted to know that the allergy is improving, let's hope he recovers quickly ?? The kibbles cannot be 100% identical from one production to another, there may be slight differences in texture, color, etc... However, we are developing control systems to ensure the quality of the kibble! Regarding the bag closure, it's the only solution without using plastic.
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Lolo
Rating: 4 out of 5
The Tomojo service is perfect. However, it's a shame that there is only Chronopost as a delivery service because they are never serious about deliveries...
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Response from TOMOJO
Thank you for your feedback Lolo ?? We offer Chronopost and GLS as carriers, you can change it directly in your customer area!
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Francois
Rating: 4 out of 5
I have been a customer for a few years, your kibbles are well appreciated by my dog and my cat. My only downside is the difficulty in managing subscriptions. Otherwise, everything is very good.
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Response from TOMOJO
Thank you for your comment François ?? We built the subscription system precisely to make it practical and flexible, our FAQ is full of videos to help you manage it and customer service is at your disposal in case of problems/questions.
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Alizé
Rating: 2 out of 5
Change in the quality of the kibbles: appearance and taste visibly because our cat no longer wants them at all while he loved them. As part of our subscription, we are left with a 7kg bag of kibbles at 60€ on our hands. After contacting customer service, no commercial proposal was made to us, but they understand my "frustration" (that gives me nice legs). So we stopped the subscription.
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Response from TOMOJO
Alizé, we are sorry that your cat no longer wants to eat his Tomojo kibbles. We take the quality of our products very seriously and we are always listening to our customers to improve our recipes. Unfortunately, we contacted our factory, which found no problems with this production. However, we will pass your feedback to our production team so they can take it into account.
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Bd
Rating: 4 out of 5
Very practical subscription. Catastrophic Chronopost delivery.
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Response from TOMOJO
Thank you for your feedback ?? We are sorry for the delivery, we systematically report problems to Chronopost when there are any!
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Yann K.
Rating: 3 out of 5
I am trying these kibbles because my cat has a regular skin allergy... and I have tested a large number of brands, different proteins (chicken, lamb, fish...) without seeing any differences. So for now, I am at more or less 3 weeks... and no change on the horizon. I am waiting to finish the bag to be sure. Otherwise, the smell is not very pleasant, and my cat who is never picky did not rush on them! He eats them now, but goes to scratch the bag of another brand that remains. Not convincing for now.
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Response from TOMOJO
Thank you for your feedback Yann! In the case of an allergy, it generally takes 8 weeks to see improvements. If after these 8 weeks, there are none, it surely means that his allergy is not due to the protein but perhaps to an ingredient (potato, sorghum, etc...) Regarding the palatability, it takes a few days for your cat to get used to the new protein, so it is normal that he did not rush on them. And sometimes, even with a serious dietary transition, it can happen that our kibbles are simply not to the taste of certain felines ??
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Claude J.
Rating: 2 out of 5
My dog refuses Tomojo kibbles I respected the transition by mixing well and putting less Tomojo than recommended but she has difficulty eating them and sometimes puts them aside while sorting them.
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Response from TOMOJO
Thank you for your feedback Claude. Did you properly carry out the dietary transition? It is important to do it well because the insect protein is unknown to your dog, you need to give her time to get used to it, and to also get her digestive system used to it.
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Catherine B.
Rating: 4 out of 5
I tested the sample. The cats quite liked it (even though they can be quite difficult). I think I will order again. However, there was a 'renal' sample: luckily I saw it in time because I almost gave it to them while they have no problems. I don't really see the point of sending this type of medical product if the cats have no issues.
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Response from TOMOJO
Thank you for your feedback Catherine ?? Our discovery box includes 2 samples of kibble and 2 treats: Renal Action and Coat & Skin for cats. These are 'pleasure' foods, they are lightly dosed and are only for cats with renal or skin problems. Regarding the Renal Action treat, it contains dried dandelion leaves known for their diuretic properties promoting the elimination of toxins. It can only do them good!
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Chouchana
Rating: 4 out of 5
Super fast delivery.. Having several cats, some are very interested but others absolutely not.. I noted in the interested camp several vomits, is it because I didn't make a transition since it was just to test? I find the concept great but financially it's impossible in a large family like mine (rescue cats, foster cats).. too bad. If I had 1 or 2 cats, I would continue the experience.. Bravo Tomojo ??
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Response from TOMOJO
Thank you for your feedback Cécile! ?? Indeed, it's important to make the transition, your cats' digestive systems need to get used to this new protein. Even if it's just for testing, we recommend mixing it with their current kibble.
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C. R.
Rating: 1 out of 5
The carrier did not deliver to my home as agreed but directly dropped the package at a relay point with several days of delay. The kibble was rolling around in the box because the bag was not sealed.
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Response from TOMOJO
We understand your frustration and we are sorry for everything Céline. As I told you during our exchanges, our offer still stands if you wish to order from us again!
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Sylvie C.
Rating: 4 out of 5
Always Very Happy 2 the Team....;-) small downside....the carrier but that's not your fault. Lately, carriers are so caught up in competition that some forget the connection with the customer and as a result are not very nice in person... They skip you, delay your delivery = they are annoying. My address is not that complicated to find and generally if in doubt.....the carrier calls me..... I assure you, this delivery person has given up and has been replaced by someone cool ;-)
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Response from TOMOJO
Thank you for taking the time to leave your review Sylvie ?? For the delivery issues, we are aware and we report every time there is a downside, hoping that it changes something ??
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Collegue K.
Rating: 2 out of 5
Our dog loved the tombolo kibble until our order on February 6, now he avoids them and categorically refuses to eat them. Did you change the recipe? How is that possible? Thank you for your response. Aline
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Response from TOMOJO
Thank you for your feedback Aline. I confirm that the recipe has not changed. A member of the customer service will contact you to clarify this!
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Suki
Rating: 4 out of 5
My cat got used to the kibble after a month but when I opened the next package, she turned her nose up at them. The kibble no longer had the same appearance, so I am stuck. The concept is great, the follow-up and communication are great. It's a shame that production is not stable.
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Response from TOMOJO
Thank you for your feedback Suki. A member of our customer service will contact you soon to clarify all this!
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Laurent D.
Rating: 3 out of 5
Relatively planet-friendly and balanced food, but the carbohydrate content is still far too high for cats. Once this issue is resolved, it will undoubtedly be a flawless product.
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Response from TOMOJO
Thank you for your feedback Laurent. According to our veterinarian, it is important to differentiate between digestible carbohydrates (dietary fibers) and digestible carbohydrates (mainly starch). Digestible carbohydrates are essential at an approximate dose of 8 to 15% depending on age and diet. Regarding digestible carbohydrates, we are between 25% for our cat recipes and 27% for our dog recipes. These are perfectly reasonable doses to ensure a long life in good health. A too high carbohydrate content is harmful and a too low content can lead to serious health problems.
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Mélissa K.
Rating: 3 out of 5
Personally, I am very happy with the composition of the kibble and my 3.5-month-old chihuahua puppy eats them without any issues but there is always a but… I find that he has lost weight… you can see the bones of his pelvis and I am afraid it is due to his kibble…
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Response from TOMOJO
Thank you for your feedback Mélissa, which we do not take lightly. Our customer service team will contact you to gather the necessary information and forward it to our veterinarian!
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Sophie M.
Rating: 4 out of 5
My cat loves this kibble. We'll see in the long term if they help reduce his skin allergies.
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Response from TOMOJO
Happy to know that we have won over your little one Sophie. We have already received feedback on the benefits of our kibble against allergies, I am confident that it will also work for your cat?? Don't hesitate to keep us updated!
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Cathy B.
Rating: 4 out of 5
Discovered at the MIF show, my cat loves the treats. A little extra, they are suitable for cats with urinary problems.
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Response from TOMOJO
Thank you for your feedback Cathy, and glad to have met you at the show! Indeed, our cat treats target urinary problems for one and health/beauty of the coat for the other ??
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Elodie A.
Rating: 2 out of 5
The idea is interesting to promote the use of insects more than other animals but in reality, the products still contain them (resting by email and other products) which disappointed me regarding the communication about it. My puppy didn't like the kibble too much either and they were a bit small in size compared to other brands including one that is completely transparent in its commitments from the start and 100% insects that we have adopted.
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Response from TOMOJO
Thank you for your feedback Elodie. Our motto every day at Tomojo is that we have nothing to hide. We never do transparency in small doses! As I mentioned in my email, it was an oversight on our part, which we corrected as soon as you informed us. You can see on our website (especially in our FAQ) that we do not hide the presence of hydrolyzed animal proteins in our kibble, it is indicated in all our product sheets. There was no bad intention on our part and I am sorry that you took it that way, even after seeing the response to your email.
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Rousselle J.
Rating: 4 out of 5
Original product appreciated by my cat Lower climate impact
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Response from TOMOJO
Happy to know that your values align with those of Tomojo Janique ????
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Simon B.
Rating: 4 out of 5
Very practical subscription system
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Response from TOMOJO
Thank you for your feedback Simon! Indeed, we are proud of our subscription system. It is commitment-free, flexible, free, and allows you to receive kibble directly at your home whenever you want ??
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Magali P.
Rating: 4 out of 5
Excellent products. The treats and kibble have been appreciated by the cats. As for the dog, she loves the treats, the kibble is to her taste too, but slightly too big, so she has trouble chewing them. It's a shame there aren't several size options for kibble in the dog range.
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Response from TOMOJO
Thank you very much Magali ?? If the kibble is too big for your dog, we recommend moistening them or breaking them up a bit, so that it is easier for her. As for the possibility of having different sizes, it is not possible at the moment but I will take your request into account!
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Shirousagi
Rating: 1 out of 5
My cats don't even want to taste it T-T For them, it's a no, both in kibble and treats..
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Response from TOMOJO
Oh no! We are sorry to read that ?? It's probably a case of neophobia: cats refuse to eat a new food, something they don't know. Did you properly carry out the transition? It's essential to get your cats used to this new protein, and you can make it last up to 3 weeks, so your little ones take the time to eat and digest the insect protein.
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Mauricette B.
Rating: 2 out of 5
Everything went very well, they loved it but the next day I had a little bit of poop at home, I think it changed them and gave them a slight but slight diarrhea and yet I mixed it with their usual food, now what I do is give them a spoonful in each bowl and everything is fine
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Response from TOMOJO
Thank you for your feedback Mauricette! It can happen that your little ones have diarrhea because it's an unknown protein for them, their bodies need to get used to it and their intestinal system too! That's why we recommend the transition, you did well to continue. They should get used to it and the diarrhea will disappear :)
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Marie B.
Rating: 4 out of 5
Hello, it's been about 3 Christmases that I order your boxes and this year Mina my cat and I were somewhat disappointed because there were more kibbles and therefore more treats but there was no little toy ??
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Response from TOMOJO
Glad to know that the Tomojo boxes are with you every Christmas Marie ?? We decided to keep only the kibble and treats in our boxes to highlight the discovery of our products and the insect protein ??
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Carole R.
Rating: 1 out of 5
I wrote my current address when ordering, in the confirmation email the address was correct and my shipment was returned twice! I called the Post Office and they told me that the address was wrong!
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Response from TOMOJO
Carole, once again, we are sincerely sorry for this inconvenience. I hope that our email exchanges and the responsiveness of customer service have reassured you. In any case, your order is on its way, it will arrive safely this time!
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Jean P.
Rating: 3 out of 5
It's a product that remains expensive
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Response from TOMOJO
Thank you for taking the time to leave your review Jean-Pierre. The price per kilogram of insects is three to five times higher than a similar quality of meat. Moreover, we manufacture our kibbles here in Mayenne, which incurs a cost. We realize that our kibbles are more expensive than some other brands, which is why we have set up the subscription system (-25% on the first order and -10% on all subsequent orders) and the referral program (-25% on a non-subscription order) so that everyone can feed their furry friend with quality kibbles :)
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Fanny
Rating: 3 out of 5
Unfortunately, these kibbles make my cat vomit... But I have 7kg to use up so I mix them with regular kibbles to limit the damage..
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Response from TOMOJO
Fanny, some cats are more sensitive than others and your cat's behavior can be explained by neophobia, which is quite common among our feline friends! It is their intestinal system that firmly defends against an organism they do not know: insect protein. That's why we recommend a gentle dietary transition of 2 to 3 weeks, maybe even longer for cats that are very sensitive.
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André C.
Rating: 4 out of 5
Hello, It seems that you produce your cat kibbles in 2 factories, apparently, our 2 cats sensed the change and took 4 weeks to accept them, the smell and color not being identical to previous deliveries. Today it seems to be fine, despite a little lack of enthusiasm from our two furry companions!
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Response from TOMOJO
Hello André, thank you for taking the time to leave your review ?? We do indeed produce our kibbles in two different French factories, but this normally has no impact on the palatability of the kibbles. The manufacturing process cannot be exactly the same in both factories, hence the difference. But the recipe remains exactly the same! In any case, I am happy to know that your cats continue to love their kibbles ??
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Julien P.
Rating: 1 out of 5
I don't have an objective opinion on the ordered kibble, my dog who tends to eat everything refused to eat this kibble which seems to me a bad sign... I do specify that because of this I don't have enough perspective on the intrinsic quality of the food.
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Response from TOMOJO
Oh no Julien... A customer service member will contact you to try to clarify everything and find a solution.
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Ghyslaine
Rating: 2 out of 5
I would like to understand why my cat jumped on the TOMOJO kibble from the trial box and why it is snubbing the ones from the 7 kg bag if they are the same.
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Response from TOMOJO
Ghyslaine, I hope our phone conversation was able to clarify things for you a bit and that the solution found will work! ??
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Isabelle C.
Rating: 4 out of 5
Very good product but too bad for the unreliable delivery Delivered 1 day late without warning. Chronopost is not great. It really bothered me, I had to take care of my daughter's cats in an emergency. I had to get kibble from neighbors
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Response from TOMOJO
Thank you Isabelle! We apologize for the inconvenience regarding the delivery, please do not hesitate to contact our customer service when this happens so we can try to find a solution :)
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Ire
Rating: 1 out of 5
I am extremely disappointed. My cat absolutely cannot tolerate these kibbles. At phase 1 of the transition, my cat was vomiting even though there were only very few of these new kibbles. Given the other reviews, I see that this is a recurring problem. I don't understand why nothing is being done to solve the problem.
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Response from TOMOJO
Hello Sarah, we are sorry to hear that our kibbles caused vomiting in your cat. It may be related to many things like neophobia in cats, the transition not lasting long enough... A member of the mojo team will call you to find out more!
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Greg
Rating: 1 out of 5
I tried to follow the transition instructions proposed by Tomojo for my kitten, and nothing worked as planned... She systematically turned her nose up at the Tomojo kibble, preferring the others. She preferred not to eat and be hungry (repeated meowing) rather than eat them... She ate a little, but only because there were
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Response from TOMOJO
Thank you for taking the time to leave your feedback Greg. Indeed, it is harder for some cats to get used to insect protein, this is called neophobia. They categorically refuse to swallow a protein they do not know, which is why the transition plays an important role. We recommend 2 weeks on our site, but depending on the cats, you can make it last longer. Nevertheless, I understand your reasons for stopping. As for the "satisfaction guaranteed or your money back" policy, we cannot afford to offer one at the moment Greg!
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Marianne H.
Rating: 3 out of 5
My Jango likes it moderately. But I don't give up at least 1x a day.
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Response from TOMOJO
Oh no Marianne :( Did you manage the transition well? It can be longer for some dogs! The key is perseverance ??
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Guylaine
Rating: 3 out of 5
Hello, my 2 cats appreciated the kibbles. Only downside: the potato starch, one of my 2 cats has a very fragile renal system and any food containing tubers is harmful to him... I forgot to check before buying... I give 3 stars for the ecological commitment and I hope for an improvement in your recipe...
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Response from TOMOJO
Thank you for your feedback Guylaine. We have integrated potato starch into our recipes because it is necessary for the metabolism and energy functioning of the nervous system of all animals. I am sorry to learn that your cat cannot consume kibbles containing it.
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Bd
Rating: 4 out of 5
Delivered quickly (1 business day) but the Colissimo delivery person was extremely rude and impatient, the bag of kibbles was ripped open in the box.
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Response from TOMOJO
Thank you for your feedback Bruno! We are sorry for the inconvenience with Chronopost. As for the open bag, a member of our customer service will contact you to find out more.
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Laurent C.
Rating: 1 out of 5
Given the price, it would be desirable to have packaging and a box of much better quality! Slightly torn cardboard and a bag open to 70% of its seal. In short: to be reviewed. Regards.
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Response from TOMOJO
Thank you for your feedback Laurent, I am sorry for the inconvenience. We have made the decision to choose paper packaging (and not plastic) so that our entire process, from the production of kibbles to the moment you receive your package at home, works in favor of sustainable development. Regarding the packaging, this necessarily means that we take the risk of having issues, like the one you mentioned. In summer, we encounter sealing problems at the top of the package, which we have reported to our supplier. When you notify us, we certainly find a solution (usually sending a new package). A member of customer service will contact you shortly :)
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