TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
A bit disappointed, I was hoping to have enticing treats that would convince my dog, unfortunately he doesn't want to eat them. So, some bags of treats that are a bit expensive with a composition mostly made of cereals.
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Response from TOMOJO
Thank you for your feedback Camille, sorry to learn that your dog did not appreciate his new treats. Our treats are more expensive than average because insect protein is 4x more expensive than traditional meat. Moreover, the presence of cereals allows the treats to have a better texture, provide fibers (to improve digestion and facilitate transit + give better volume to stools) and proteins and trace elements/vitamins like iron for example.
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Laure C.
Rating: 4 out of 5
Hello, I am a loyal consumer of 'ant kibble', as my beloved mistress likes to call it, but she regularly encounters difficulties in changing the delivery frequency of my kibble. They arrive too early and she cannot ideally adjust the frequency despite her changes. Thank you for your help!
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Response from TOMOJO
Alice from customer service will contact you to resolve this, Laure! Thank you for your loyalty ??
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Valentin
Rating: 2 out of 5
The delivery method of my subscription changed while increasing in price, for a service unable to deliver to my home.
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Response from TOMOJO
Thank you for your feedback Valentin. I hope our email exchanges have clarified the situation for you.
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André C.
Rating: 4 out of 5
Our cats really enjoy it, but for delivery management, with each change in frequency, the system did not take the changes into account ?? Today it seems to be set, and everything is OK.
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Response from TOMOJO
Thank you for taking the time to leave your review André ?? When you change the frequency, the date of the next order is not modified, it also needs to be changed. Then, everything updates. We are aware that this is not very practical and we are looking for a solution!
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Pauline S.
Rating: 4 out of 5
My dog loves the kibble, he discovered it for the first time in a bulk store that closed in the city where I live, and it's the first time I'm ordering it. I ordered a bit too large, however, the treats I got for him he doesn't like too much, but he loves the kibble.
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Response from TOMOJO
Thank you for taking the time to leave your review Pauline! We have two ranges of dog treats: one for joint comfort and one for oral health. Maybe the other one will suit him better ??
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Unknown
Rating: 4 out of 5
The kibble is very good, the eco-friendly packaging BUT all the bags arrived torn... Only downside to date.
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Response from TOMOJO
Thank you for your comment Anouk ?? Indeed, we are experiencing welding issues with some of our packages, especially with the heat of the last few days. We have reported the information to our supplier. We are sorry. Please feel free to send us photos of the packages at our address [email protected], we will find a solution!
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Corinne L.
Rating: 2 out of 5
Hello very dear and my three cats don't like it, useless purchase
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Response from TOMOJO
Oh no Corinne ?? We have two recipes for cats: one without cereals and another with sorghum. If your cats didn't like the one without cereals, I can send you samples of our sorghum kibble to see if they prefer this one! The problem may also come from the dietary transition; you can try to make it last longer. It is very important for animals that are not familiar with insect protein and can turn out to be longer than expected for some animals. Regarding the price, our kibble is indeed more expensive than average not only because it is of superior quality but also because the cost of the raw material, the insect, is currently up to 4 times more expensive than traditional proteins.
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Valerie G.
Rating: 2 out of 5
Unfortunately, my two dogs (adult + puppy) gained weight after 3 months of consuming Tomojo. The kibble does not suit them and we find them too large in size.
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Response from TOMOJO
After our phone conversation, we are as sad as you Valérie ?? Thank you for the information you gave me to clarify this situation, I will get back to you as soon as I have feedback from the Research and Development department!
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Léa
Rating: 4 out of 5
Super kibble and good delivery service, the subscription is gone. Too bad the prices have increased so much...
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Response from TOMOJO
Thank you for your comment Léa ?? We are facing an unprecedented increase in the price of our ingredients/transport/packaging due to the current geopolitical context which has forced us to raise our prices at least since April - regardless of our will. Tomojo is also a small French company and we manufacture our kibbles here, in Mayenne, which has a cost. Thank you for understanding and for continuing to place your trust in us Léa ??
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Alexandre M.
Rating: 4 out of 5
Package received on time, with prior warning. I have to mix with other brands of kibble, my two kids are probably looking to vary the tastes and aromas. I hope that other variations are planned to broaden the range, allowing to maintain the appetite of the furry babies.
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Response from TOMOJO
Thank you for your comment Alexandre! For now, it is not planned but other news is coming at the end of the year, we can't wait ??
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Christine K.
Rating: 1 out of 5
Awful service I ordered beginning of May I still haven't got it delivered it to me And I don't understand French emails I get from delivery service is all in French I have no way to access to any information of my parcel. I made order from Canada Ontario . Delivery company never drop anything on my door Company should never charge on my credit card. Very disappointed on delivery service. Your company should hire ems Canada post
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Response from TOMOJO
Christine, we sent you several emails to deal with your order because of the country it was supposed to be shipped to (Canada). It was our first time shipping there and we wanted to make sure everything was crystal clear. You never replied to us, and that's why we didn't go through with your order. We never charged your credit card either, we were waiting for your reply and for you to get your order. I hope we can work this out.
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Thibaut D.
Rating: 2 out of 5
My two cats systematically vomited each meal after eating your kibble, they do not digest them at all (transition perfectly done as indicated). No problem with the delivery or anything else, but the kibble formula is clearly not amazing.
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Response from TOMOJO
Thank you for your message Thibaut. We are sorry to hear that... The dietary transition can take longer than expected for some cats. We advise you to try to extend it and of course we remain at your disposal to support you in this process. Our kibble has a very good digestibility rate because insect protein is highly digestible and we include ingredients in our recipes for the digestive comfort of animals: fiber intake, prebiotics, highly digestible single animal protein. Moreover, the extrusion process, which is a controlled cooking (temperature and pressure controlled), improves the digestibility of the product due to its conversion into an easily digestible form of the components of raw materials, both of animal and vegetable origin, as well as the complete disinfection of the food.
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Marielle B.
Rating: 4 out of 5
2 of my cats (out of 3) love this kibble, plus they smell good!
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Response from TOMOJO
Thank you for your comment Marielle! Indeed, we are quite proud of the smell of our kibbles ??
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Elisabeth G.
Rating: 4 out of 5
I discovered the brand through a contest we won with my dog, otherwise, I would never have bought it myself... My dog liked it more or less, I give it as a treat... the one who appreciated it the most is the family cat...
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Response from TOMOJO
Great Elisabeth! Congratulations on winning the contest, and very happy to know that we convinced everyone ??
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Pinto H.
Rating: 4 out of 5
My cat already loved the smell of the treats and kibble and devours them. These insect products are really good.
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Response from TOMOJO
Glad to know that your cat loves its new kibble and treats Hélène ??
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Patrick G.
Rating: 4 out of 5
Hello Our dog loves the kibbles, we could just suggest a Retention on the price which remains a bit high. Best regards
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Response from TOMOJO
Thank you for your comment Patrick, glad to know that your dog enjoys his Tomojo kibble! Regarding the price, we completely understand your point ?? The price per kilogram of insect is currently 3 to 4 times higher than a similar quality of meat. The main reason for this is that insect farms have had to make serious investments in machinery to properly raise the insects. Additionally, we manufacture our kibble here in Mayenne, which incurs a cost.
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Ad
Rating: 4 out of 5
I was lucky to receive 2 discovery boxes for my kittens and I thank you once again. My kittens love your treats but they completely refuse the kibbles. I will order treats on occasion as their appetite is perfect.
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Response from TOMOJO
Thank you for your comment Amandine! It is important to make the transition so that your kittens get used to their new kibble, the key is perseverance ??
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Mathieu
Rating: 3 out of 5
I am sorry, it seemed to me to be a good solution for my chicken-allergic cat whose kibbles are full of it. Unfortunately, after gobbling up the first trial dose, he never wanted to eat the other two bags again. Yet I insisted! He is very picky, I really regret....
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Response from TOMOJO
Oh no ?? Did you properly carry out the food transition? It's a very important step in the process, it can even take longer than the 15 days we recommend. Some cats may have food neophobia, meaning they refuse new foods. The key is perseverance, Mathieu!
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Yves D.
Rating: 4 out of 5
Delivery obtained in Switzerland with satisfaction within a reasonable timeframe.
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Response from TOMOJO
Great Yves! We hope to see you again soon at Tomojo ??
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Ximena
Rating: 4 out of 5
My dog loves the kibble but they are too small for him. However, he loves the treats that are a more appropriate size. I highly recommend Tomojo!
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Response from TOMOJO
Thank you for your comment Ximena! Indeed, our puppy kibble is smaller than that for dogs (there is a difference of 2mm in diameter and 1mm in thickness). I recommend trying our adult dog kibble, maybe that will suit him better :)
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Sabine P.
Rating: 4 out of 5
Great but too bad the purchased treats have a short shelf life because I bought a lot of them
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Response from TOMOJO
Thank you Sabine :) Indeed, some of our treats have a nearing expiration date, I hope you received our email stating this! Don't worry, your new treats are on the way!
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Frédérique B.
Rating: 4 out of 5
Appetizing kibble that seems fairly balanced. The recipe could be improved to remove additives and reduce starches. My dog enjoys them and is in good shape.
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Response from TOMOJO
Frédérique, thank you for your feedback! :) Regarding our additives, we choose to be exhaustive and transparent, unlike other brands, that's why it may seem like a lot to you. We only include those that are authorized, regulatory, and necessary. There is no harmful effect for the animal consuming it, nor for the environment by the way!
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Bill C.
Rating: 2 out of 5
My animals didn't really appreciate it
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Response from TOMOJO
Thank you for your feedback Bill. My advice is to extend the dietary transition longer. It is important for animals that are not familiar with insect protein and may take longer than expected for some animals. We remain at your disposal to assist you!
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Dominique E.
Rating: 3 out of 5
My dog is not too fond of the kibble after all, I have to mix it with pasta for her to eat.
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Response from TOMOJO
Oh... We are sad to read this :( It is probably due to a dietary transition issue. Some dogs sometimes need a more extended dietary transition. A team member will contact you to try to find out more, Dominique!
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André C.
Rating: 4 out of 5
Our 2 cats appreciated it, they seem to adapt well to it as a replacement for their previous low-protein kibble. I should continue with this quality based on insects.
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Response from TOMOJO
Thank you for your comment André, it's great to hear that the transition went well for your 2 cats! See you soon ??
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Denise B.
Rating: 4 out of 5
Perfect kibble: Louna (18 months) loves them. Is 60g per day not excessive? I still have trouble establishing the frequency of my orders.
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Response from TOMOJO
Happy to hear that Denise! For the quantity, it really depends on your animal, its weight, size, temperament... A team member will quickly contact you to provide advice on this matter :)
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Francoise C.
Rating: 2 out of 5
Hello, I am sorry to write this, but my 2 cats are not 'fans' of the insect kibble ??. Too bad, I liked the idea. So little by little I mix it with the others, and I will use the package like that. No need to say that I will not place any other orders. Great regret. Best regards.
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Response from TOMOJO
Oh no! A team member will quickly get in touch with you to try to find out more. For cats, the food transition period is generally longer; by the end of the package, they may have already changed their mind.
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Sophie D.
Rating: 3 out of 5
A bit expensive for what it is
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Response from TOMOJO
Hello Sophie and thank you for your feedback. Indeed, our kibble is more expensive than average, as it is of superior quality but also, and above all, the cost of the raw material, the insect, is currently up to 4 times more expensive than traditional proteins. We are hopeful to reduce these costs in the months and years to come!
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Zelome
Rating: 3 out of 5
The product is appealing but when you read the ingredients more closely, you realize that it contains a lot of peas which is not very recommended at least by my vet.
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Response from TOMOJO
It's like with everything, it's a question of balance! Our recipe was formulated by a veterinary nutritionist and depending on your pet's condition and eating habits, your dog may have different needs indeed.
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Kelly T.
Rating: 1 out of 5
I never received my package. I haven't heard back from Tomojo since 27/12. 1* for this customer service and follow-up that leaves much to be desired.
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Response from TOMOJO
We are sincerely sorry Kelly. After resending your order 3 times, with 3 different carriers, we have done everything on our side to ensure delivery. Fortunately, the last attempt worked :)
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Laurent M.
Rating: 3 out of 5
My cat is moderately fond of them and tends to vomit them at night.
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Response from TOMOJO
Hello Laurent, sincerely sorry to hear that. Did you follow a food transition phase before giving him the kibble? If your cat is very sensitive, you should not hesitate to make a gentle transition over several weeks to avoid upsetting his intestines.
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Madame L.
Rating: 4 out of 5
We are delighted with the cat kibbles, however I find that there is not enough information on the nutritional value, their manufacturing method, and their place of manufacture (maybe I searched poorly!)
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Response from TOMOJO
Hello Marion, very happy to hear from you :) To answer your question, our kibble is made in France, in our factory in Mayenne. They are cooked at low temperature to preserve the nutrients.
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Isa
Rating: 4 out of 5
Hello, I tested the fungfeed just before and they are a bit more protein-rich, but more expensive. Otherwise, it's very good: delivery on time, great for the environment, and my cat loves them.
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Response from TOMOJO
And yes finally! We are happy to have you by our side Isabelle, see you very soon <3
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Céline
Rating: 2 out of 5
The cats enjoy the treats but completely snub the kibbles. I bought a pack for nothing!
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Response from TOMOJO
Oh no :'( . This is most likely due to a dietary transition issue Céline, a team member will contact you to try to provide a solution!
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Cindy D.
Rating: 4 out of 5
I tried the kibbles from Tomojo and my cats really appreciated them. I alternate between two diets to change their taste. Good quality kibbles.
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Response from TOMOJO
We are happy to hear that Cindy and we hope to see you back at our place soon ??
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Franck M.
Rating: 3 out of 5
First test after 10 days: my sterilized cat has adopted it.... But he is gaining weight at a glance!!
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Response from TOMOJO
Hello Franck! Feel free to adjust the portions, our kibbles are very well assimilated and so if you give him the same dose as the old ones he may gain weight, however make sure to take a smaller bowl to maintain the "full bowl" aspect and the feeling of satiety.
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Boeglin B.
Rating: 4 out of 5
My cats appreciate this kibble. I only regret not being able to close the package hermetically and find a bit too much 'powder' in the bowls.
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Response from TOMOJO
Thank you for your feedback, indeed our packages do not close hermetically, we had to make this choice to preserve the 100% compostable aspect of our packaging. Feel free to place them in an airtight box if needed, our kibble can be stored for up to 18 months :) For the powder, I imagine the delivery must not have been very gentle... I will pass this on for your next order, see you soon :)
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Nadine L.
Rating: 4 out of 5
The kibble is appetizing and my cats like it a lot. I appreciate that they are grain-free but I deeply regret that all the added ingredients (to the insects) including corn gluten and potato starch are not from organic farming!
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Response from TOMOJO
Thank you for the relevance of your comments Nadine, we are also concerned about these issues. ??? For the insects, they are raised in high-quality entomoculture farms and are fed with household food waste, like carrot peels. Unfortunately, organic labeling does not yet exist for insects, we are actively working on it. For the other ingredients, we are sourcing new suppliers that will allow us to have even more organic ingredients.
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Monique B.
Rating: 4 out of 5
My 8 cats, from a lifetime experience (61), are by nature beings that get bored quickly, and suddenly reject everything you choose for them! By the greatest chance, they will again appreciate your kibble and feast on the Flies! Then, when they come back from a good time outside, they will wait for me to open the magic pouch, pink or yellow...
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Response from TOMOJO
Wow ? ! Thank you for your lovely testimony Monique, we are sincerely happy to feed the whole troupe and delight them with our kibbles and treats :), see you very soon !
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Oriane
Rating: 3 out of 5
I really like the concept of this kibble and its eco-responsible side. Unfortunately, my cat is allergic to it and there is no possibility of refund...
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Response from TOMOJO
We are sad to read this Orianne, hypoallergenicity is precisely one of the strengths of our kibble. Don't hesitate to go through our discovery box next time if you want to test the products before adopting them :)
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