TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Delivery was compliant, packaging easily recyclable. The cat had no difficulty adapting to the kibble or the treats. I only regret that they are more caloric than others due to the starch.
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Response from TOMOJO
Thank you very much for your feedback Emma! We are delighted that our kibble was liked by your cat. ?? But don't worry, there are no cereals in our kibble!
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Idar
Rating: 3 out of 5
I have no doubt about the quality of the kibble. However, perhaps it would be good to put a warning for people with a cat that has a sensitive stomach? Indeed, despite following a strict food transition protocol, after a certain dose my cat vomited for several hours on many occasions. So I stopped. I now find myself with a 1.5kg bag on my hands, great. I think they are not at all suitable for sensitive cats.
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Response from TOMOJO
Thank you for your message Idar. The dietary transition may take longer than expected for some animals. We then invite you to extend it. Let each step last a few more days. Don't lose hope, you will succeed!?? We remain at your disposal to support you in this process.
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Ariane L.
Rating: 4 out of 5
Nothing to say about the service, I received my order on time and well packaged.
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Response from TOMOJO
That's great Ariane! Thank you for your message. We are delighted.
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Claire
Rating: 1 out of 5
I ordered Tomojo kibbles for my cat, but this big picky one doesn't like them at all and refuses to eat them.
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Response from TOMOJO
Hello Claire and thank you for your message. Indeed, it can be difficult for some cats to change their diet overnight. It is necessary to persevere for 3 to 5 days, even mixing old and new kibble. To ensure a complete dietary transition, it is better to do it over 3 weeks. A member of our team will contact you to provide solutions on this matter.
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Elodie
Rating: 2 out of 5
The approach is really great not only ecologically but ethically, but my animals do not like the taste of their kibbles at all (cats and dog). They refused to eat.
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Response from TOMOJO
Thank you Elodie for your feedback. Indeed, you need to give your animals time to get used to their new diet (3 to 5 days). This transition can take up to 3 weeks to be complete. Do not hesitate to mix their old kibble with the new ones during the first days of transition. A member of our team will get back to you to provide assistance on this matter.
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Francoise O.
Rating: 3 out of 5
I'm having trouble getting these kibbles adopted, my cat carefully sorts them when mixed with the old ones, the first time she actually ate them she vomited everything! ...I will persist anyway!
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Response from TOMOJO
Hello Françoise and thank you for your feedback, indeed you need to persist and it generally takes 3 to 5 days for a cat to get used to a new diet and several weeks to complete a full dietary transition. A team member will contact you to provide help on this subject.
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Alice H.
Rating: 3 out of 5
Wait a little longer. We can't really evaluate the product yet. However, I really hope that our cat will tolerate and appreciate them. To mitigate the aftereffects of junk food (kibbles from big brands) we are feeding our cat as long as we still have some with a handful of "bad" kibbles and a plate of raw meat, like chicken liver, a bit of beef, pork, fish... I will give you news as soon as we have completely changed food. The first time she ate only your food, she liked it a lot, but later she vomited it.
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Response from TOMOJO
Very good approach Alice, so we are waiting for news from you and your cat!
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Mme C.
Rating: 2 out of 5
The cats refused to eat the kibbles.
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Response from TOMOJO
We are sorry to hear that Catherine :'(, Have you tried to gradually incorporate the kibbles into her diet? The most sensitive cats generally require 1 to 2 weeks of transition. We are here to help you if needed!
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Florence C.
Rating: 4 out of 5
My big dog and my little one eat them well: these kibbles seem to be appetizing enough.
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Response from TOMOJO
Here's some good news Florence! Thank you for your feedback, we are happy to have you with us :)
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Olivier L.
Rating: 4 out of 5
It's a good concept. Having a dog is not very eco-friendly, but this changes the game. Maybe later we will all feed on insects ?? In any case, my dog is not very kibble-oriented and I have tried. Apparently, they look appetizing. But for my pinscher, they are too big, I have to crush them before giving them to him and I mix them with leftovers.
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Response from TOMOJO
A big thank you for your message Olivier. Indeed, for the smaller dogs, our kibble can be a bit larger. Grinding them is a very good technique to get your pinscher to eat. ?? We are looking forward to seeing you again ??
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Anais B.
Rating: 4 out of 5
Great, reliable website, quick order and fast shipping. The only downside is the lack of a phone number, in case of need!
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Response from TOMOJO
Hello and thank you Anais! We are happy to read your compliments :). We do have a phone, it is 07 80 90 41 80. The best way to reach us is still to contact us at [email protected], we usually respond within 30 minutes! ???
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Catherine R.
Rating: 3 out of 5
I have 2 cats .. one who doesn't want your kibble at all and the other who eats a little
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Response from TOMOJO
Thank you for your message Catherine, it happens that the 2 cats are not quite aligned, if you feed your kitties in the same bowl, you can try separating the bowls and introducing the kibble more gently for your most sensitive cat :) We remain at your disposal if needed!
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Blandine B.
Rating: 1 out of 5
My cat doesn't eat them, so it's a failure for me.
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Response from TOMOJO
We are sorry to hear that Blandine, your cat is sensitive and requires a more rigorous dietary transition, a team member will contact you to provide assistance! ???????
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Rho
Rating: 4 out of 5
Two of our cats loved both the kibble and the treats. The other two were indifferent...
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Response from TOMOJO
Thank you Paola! It's curious, a team member will contact you to learn more about your cats and thus allow us to know more about your experience! ????
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Cécile D.
Rating: 4 out of 5
We received the order quickly and our little one went through the transition period without too much trouble. She seems to appreciate it.
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Response from TOMOJO
That's good news Cécile! We hope to see you back with us very soon in that case, see you soon. ???
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Adrien G.
Rating: 1 out of 5
Our three cats do not eat them.
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Response from TOMOJO
Hello Adrien, thank you for your feedback, we will contact you again to try to understand your bad experience and see if we can provide a solution!
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Customer
Rating: 3 out of 5
Loved the idea but upset my cat's stomach and made him sick but to be fair he often has issues with dried food so most cats would probably be fine.
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Response from TOMOJO
Hello, we're sorry to read you :( unfortunately, it looks like your cats are very sensitive, you should be attentive with their dietary transition, it can take up to 3 weeks! A team member will contact you as soon as possible to help you out! See you soon :)
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Gégé
Rating: 3 out of 5
My cat, very small, seems to like your products but has a jaw and teeth too small to fully enjoy them. I have to crush the kibble so he doesn't vomit.
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Response from TOMOJO
Thank you for your message, we are taking good note of your comments, thank you very much. You can slightly swell them in a little water before giving them to see if it works with larger kibble, see you very soon!
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Noyola
Rating: 2 out of 5
Nice principle, but the kibble does not please my cats who haven't touched it for 3 weeks even when changing the bowl every day to put fresh kibble in every day. Too bad.
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Response from TOMOJO
Hello and thank you for your message Noelle, we are sincerely sorry to hear that, your cats seem very sensitive and they probably require a more rigorous dietary transition, a team member will contact you about this to try to provide you with a solution :) !
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Nuno
Rating: 1 out of 5
Unfortunately my cat did not want to taste a single kibble (even mixed with the old ones, I had to throw away the whole bowl), nor a single treat. Completely failed attempt.
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Response from TOMOJO
Oh no Nuno :'( ! A team member will quickly contact you to provide you with help and advice on this matter!
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Danielle B.
Rating: 4 out of 5
Good products, however my cats did not appreciate them.
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Response from TOMOJO
It's too bad Danielle ??, Thank you for your message, a team member will contact you to provide our advice, it is probably a problem of too abrupt dietary transition!
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Marc S.
Rating: 4 out of 5
Order and delivery impeccable. Unfortunately, my picky cat is snubbing the product. ?
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Response from TOMOJO
Thank you for taking the time to leave us a comment Marc, it may be a problem of dietary transition. A team member will quickly contact you to advise you and provide help on this subject!
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Spetebroot
Rating: 2 out of 5
My cat doesn't like it at all...
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Response from TOMOJO
We are sad to hear this Muriel, a team member is on it and will soon get in touch with you to provide advice and try to learn more about your experience.
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Matthieu
Rating: 3 out of 5
Kibbles still very appreciated by the dog, unfortunately, one of the 3 bags arrived ripped and I didn't see it in time to inform the delivery person.
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Response from TOMOJO
Thank you for your feedback Matthieu, we are sorry that you received the bag in this condition. The issue has been reported to our carrier. Please feel free to contact us in the future, we always try to find a solution to your problems! ??
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Chloe
Rating: 3 out of 5
The kibble has a nice appearance and smell but since I mixed it with the kibble I was using before, my cat eats less, is it because they are more nourishing? I don't know, we'll see over time with this 7kg bag, which might last me much longer than expected!
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Response from TOMOJO
Thank you for your message Chloé, and yes indeed it is a very plausible lead, our kibbles are more easily assimilated by your cat and the contributions are also multiplied, as they are fully assimilated. Therefore, he will eat less, be sure to follow the transition so that your cat gradually adapts to this new feeling of satiety. We are at your disposal to help you in this process if needed ??
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Sp
Rating: 1 out of 5
I placed my order (discovery box) on November 23 and to this day I still haven't received the package... I was refunded 1.75€ (only!) as compensation for the delay in sending the box because an item was missing, I was only informed 10 days later about this inconvenience.
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Response from TOMOJO
Hello Marina, thank you for your comment, it is also thanks to your feedback that we can improve. We have indeed encountered supply issues with our cat toys in addition to the delays considerably extended by COVID (on average, carriers have added 2 to 3 days of delivery time) and we offered you a full refund or 50% of the shipping costs. Your package should not be delayed any longer, we remain at your complete disposal if needed. Please excuse us for this problem independent of our will.
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M. S.
Rating: 2 out of 5
The two cats don't want it, even after several days of trying. Sorry...
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Response from TOMOJO
Thank you for your comment Sébastien, we are sorry to hear that :( Have you observed a transition period of 2 to 3 weeks? It is important to respect this period for the most sensitive cats. We will contact you to provide our assistance in this regard.
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Chagneau
Rating: 4 out of 5
The products please my little one and I am even surprised regarding the treats because usually outside of commercial junk she turns her nose up 😊 However, the price of the discovery box with two poor samples does not seem justified to me. I add that for cats it is even smaller! Needs to be reviewed because it spoils the pleasure of a reasonably ecological purchase and the quality that is really there.
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Response from TOMOJO
Thank you for your feedback Marina! We are happy to hear that your dog loved our treats! Our (old) Dog & Cat discovery boxes consist of 2 cat samples (100g), an original and hypoallergenic cat toy, 1 dog sample (50g), 1 pack of dog treats (150g), and a hypoallergenic soap for your pup. Moreover, all our boxes are prepared with care and a little surprise is slipped inside???? and all for 14.90€. I invite you to try our new discovery boxes, with our Moush treats, you might find more to your liking! ??
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Frédéric
Rating: 4 out of 5
Product as described, delivery was a bit slow, I appreciated the commercial gesture of refunding the shipping costs.
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Response from TOMOJO
Thank you for your message and your understanding Frédéric :) Indeed, please excuse us for this delay, we are inevitably a bit impacted in our delivery times because of COVID and our partners as well. We hope to see you very soon! ??
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Aurore P.
Rating: 4 out of 5
The delivery person could not deliver my package without my building, I had to go to their depot.
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Response from TOMOJO
We are sorry to hear this Aurore, we have reported this issue to our carrier! If you encounter any further problems of this kind, please do not hesitate to contact us directly :) Thank you for your trust and see you soon.
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Sylvie H.
Rating: 1 out of 5
Hello, I am sorry but my cat did not appreciate his new kibble at all :( He didn't even want to taste it! The smell immediately repulsed him. I tried to mix it with his old kibble but nothing works... what else can I do? Thank you for responding. Best regards, Sylvie Houllevigue
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Response from TOMOJO
Thank you for your feedback Sylvie, it is also thanks to your critiques that we can improve! A team member will contact you to try to provide you with a solution, thank you for your commitment to our side! ????
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Sylvetta
Rating: 2 out of 5
My dogs and cats did not like it and there are few proteins in %
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Response from TOMOJO
Hello Sylvetta, it's a shame that your animals didn't like them! However, our kibbles are quite well provided with Proteins. Indeed, some kibbles display very high rates (40-45%) but your animal has a hard time assimilating them, the final result is a poor protein rate... We have chosen to put less protein, but of a superior quality, so that your animal assimilates it 100%.
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Virginie B.
Rating: 1 out of 5
Hello, I have explained several times that locavor orders must be delivered to the Javy farm at the Moulin de Laval 12120 centers. Now it has been 2 orders for the same customer that are I don't know where.
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Response from TOMOJO
Hello Virginie, we are really sorry to read this. Please remember to update your delivery details on the site, we have 3 different delivery addresses and our operator wanted to do well by choosing the delivery address specified on the locavor site. We will quickly sort this out, see you soon Virginie!
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Guylaine B.
Rating: 4 out of 5
I am very happy to have taken the step towards proteins not derived from industrial farming, which means animal suffering for me (even if worms are living beings too). However, my cats are having a hard time adapting and are vomiting. I followed the protocol for changing kibble. For now, I am at 1/3_2/3 so only at the beginning. My dog adapted immediately. He loves it.
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Response from TOMOJO
Thank you for your message Guylaine. The dietary transition can take longer in some animals. Don't lose hope, continue your transition, even if it takes a few more days to complete the steps. ?? We look forward to seeing you again. ??
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Geraldine C.
Rating: 2 out of 5
Unfortunately, even though these kibbles are very likely better nutritionally, my cat does not like them at all. I think we might need to add natural flavors to make them more appealing to cats...
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Response from TOMOJO
Thank you for your feedback Géraldine! We are taking note of your comments, we are working on a new recipe more appealing for cats, who are the most difficult to satisfy!
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Amandine L.
Rating: 1 out of 5
My cat refuses to eat the kibbles
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Response from TOMOJO
Thank you for your comment Amandine, we are sorry to hear that, for cats it is sometimes necessary to respect a transitional period of 2 to 3 weeks by gradually incorporating our kibbles. A team member will quickly contact you to learn more about your experience!
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Amera L.
Rating: 1 out of 5
I did not receive the order, no delivery person came to my door. Very disappointed.
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Response from TOMOJO
Hello Amera, indeed your order came back to us today! You just needed to let us know because we cannot track all deliveries... In any case, you have been fully refunded, we are sincerely sorry for this problem independent of our will!
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Daniel J.
Rating: 3 out of 5
Products purchased to let the animals of the members taste. Few returns. Two positive returns for dogs, none for cats. Not sure we will market your products in our grocery store.
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Response from TOMOJO
Thank you for your feedback Daniel and thank you for taking the time to let your members taste our products! We are of course at your disposal to discuss this more seriously!
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Juliette N.
Rating: 2 out of 5
Despite a gradual attempt, my cat did not accept these new kibbles... but LOVES his new toy :)
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Response from TOMOJO
Thank you for your feedback Juliette, we are sorry to hear that. It can happen that some cats do not accept our kibble without a transition of 2 to 3 weeks. If you would like to test the experience with more kibble, feel free to get back to us!
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Monsieur G.
Rating: 4 out of 5
My cat enjoys these kibbles.
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Response from TOMOJO
Hello and thank you for your comment, we are delighted to hear that! :)
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