Customer reviews of TOMOJO

I love the concept but... Having strictly followed the transition recommendations between the old and new kibble, the younger of my two cats (a one-year-old Highland Straight) fell ill with diarrhea that stopped as soon as he returned to his normal diet. You can imagine the ordeal with long hair, requiring a bath every day. For this reason, I will not continue (the older one, a 9-year-old British Long Hair, had no problems)

The food is good and my cat enjoyed it. Sadly the customer service is severely lacking. I needed to cancel my subscription as my cat needed a veterinary diet. For a start the website defaults to French which isn't the easiest thing to get around. Secondly when I tried resetting my password multiple times via multiple devices I got stuck in a loop with the Recapcha picture tool. When I contacted customer support they simply referred me back to the website.

We were looking for a very low-allergen diet for our German Shepherd, who is sensitive. We also found with ToMojo an ecological alternative. For now, everything is going well for Bretzel, and she no longer hesitates to eat her portion. Thank you

It's a yes from the dogs!!!

Very excited about the image and values of the brand, and convinced by the reviews of a trusted person, I am diving in and buying the product. Unfortunately, my cat had a severe reaction to the kibble, I had to take him urgently to the vet where he had to spend the night. Blood tests and the specialist's analysis showed that some of the ingredients in Tomojo's food were very harmful to our animals...

It's been at least a year since my dog switched to Tomojo kibble, he is doing very well, still eats it with appetite, and is stable on the scale. I am very satisfied.

The cats seem happy. No difficulties in adopting them. The delivery is very very efficient.

Our cats love them! Fast and efficient delivery

Quality and eco-friendly kibbles. And my dog Limbo loves them!!

Excellent responsible kibbles for dogs. Muscular and happy hunting dog, never refusing his meal. It smells less like a wild animal in the house since the kibbles are no longer made from classic meat. We are very happy.

For our royal bourbon who tended to have a difficult transit, Tomojo seems to suit him perfectly! Our two dogs eat them without hesitation. I can't wait to receive the treats!

My very picky cat accepted them well!!

Fast delivery, fair price, my dog is a fan of the kibbles.

I decided to let my two cats try the insect kibbles, very nutritious, this food has just been recently authorized in Europe for humans. Initially, it is better to mix them with conventional kibbles to gradually introduce them. The delivery is fast, the only issue concerns the carrier who does not seem to understand the difference between a billing address different from the delivery address. And we cannot validate the destination change form on their site, even though all fields are filled out correctly. Obviously, this does not affect the quality of the product, but I have reported this anomaly to the supplier.

Excellent, my cats love it

Happy to have found eco-friendly kibbles that respect my values and my cat's health. I contacted my veterinarian who discovered your kibbles and found them to be of very good quality. He is now following his first TOMOJO cat. Thank you.

Impeccable sales site, delivered quickly and above all my cat loves this kibble, more than the previous ones, in fact. Adopted!

My two cats had no problem adapting to this new kibble.

I made a transition over two weeks but the day my cat only had this kibble in her bowl, she just vomited it. Not very eager to try again.

Hello, From a taste perspective, my dog appreciates it, I tested several kibbles from different brands, and he went for the 'Tomojo' without hesitation. However, on your site, it is noted 'dog from 5kgs' so I contacted your company, and the person told me it was also suitable for dogs of lower weight. So why is this not specified on the site? My dog weighs just over two kilos, and despite my wish to subscribe, I won't be able to benefit from a reserved rate because my dog doesn't consume two kilos of kibble per month! The paper bag is very good for packaging and preserving the kibble, however, once it is opened, it becomes complicated to close it hermetically even with a clip. Here is my feedback, oh I almost forgot my dog also appreciates the treats. Have a nice day.

Everything is perfect! 1 The notice for the dietary transition is easy to follow and shows great pedagogy. 2 Our cat loves the kibble 3 The delivery is super fast and yet.... our address is not easy to find Just a big thank you

My cat is seriously ill after eating this kibble for two months. We had talked about this kibble to friends, who tried it for their own cat, and that one no longer eats, we warned them of our misadventure and they are going back in time and returning to their old kibble. I do not recommend anyone to experience this, we take our cat to the vet every day but his condition remains reserved.

The cat loves them a lot, the veterinarian approves! What more can I say?

Satisfied with the little treats for my cat.

Fast delivery, kibble appreciated immediately and customer service close to answer questions!

Easy to use service even with language barrier and my dog ADORES this food! It's also cheaper than any of our previous options for him. Added bonus - significantly less gas from said dog. Winning all round!!

very good kibble to recommend my cats since he eats it more than food allergies

My cat loves these kibbles so much that he doesn't want to hear about the meat ones anymore. My wallet prefers them too!

Very nice box, the packaging is perfect but my cat didn't like it at all, but I find the concept very good.

I am eagerly waiting for the cat kibbles, when will they be available?

I switched to Tomojo kibbles after my cat was sterilized and he loves them even though he was quite picky until now (a little bonus, they don't smell strong at all)! And he also loves the MOUSH treats :)

Orders and delivery were perfect. Very professional.

Very good, I recommend. My dogs loved it and my cat too.

I ordered from Tomojo paying an extra fee to get my order quickly. I was only informed several days later that the stock was depleted. Fortunately, I received a full refund of the shipping costs, which I found very honest. I would have appreciated being informed of the delay on the day of my order... My cats enjoyed their kibbles but I am worried about the carbohydrate content...

We didn't have any previous problems with our cat, we were just looking for a more eco-friendly alternative to his food and the Tomojo concept was super interesting so here we are, our cat loves it (but he's not picky), his stools are normal, fur normal, all good, and I've also noticed that his breath has improved a lot!! Very good value for money and delivered on time.

Very fast delivery and my cat seems to like it.

My cat loves it. I'm still waiting to see if he will have a prettier coat.

Really quick posting to the UK and my cat loves them!

Update following Tomojo's response: "We have no problem with negative reviews, there are many on our trust pilot page and if we tried to find the author of your review..." You really have to search for those negative reviews... Moreover, you surprisingly do not do any research on positive reviews. "Regarding the -10% on 5-star reviews, we haven't done that since 2019," In July 2019 it was still current... "if we tried to find the author of your review it's simply because there was no order number associated." I'm not the one asking for an email to give a review after an order, so there is indeed a link. Here the reviews look a lot like those on Amazon, unlike Verified Reviews, which are much more serious. Just read the reviews, especially US ones, on Twitter..."Looks like they are deleting a lot of reviews too. Don't trust the Pilot." ------------------------ The balance and quality of the main macronutrients (carbohydrates, fats, and proteins) are average but nothing more. Proteins only represent 28% and fats 15% while carbohydrates are at 41%, due to the use of potato starch, which is way too high for my taste. Potato starch has a high glycemic index and low nutritional density. The kibble also contains organic sunflower oil which has an unfavorable omega-3 to omega-6 ratio. There is also an "animal protein hydrolysate." This ingredient is controversial since its origin and therefore its quality are unknown. Also, the composition of the kibble shows a starch concentration estimated at 22%...??! I regret some marketing choices on the product packaging, with ingredients whose nutritional utility can be questioned like plant cocktails or the use of the word beet to refer to a by-product (beet pulp). In short, an interesting proposed alternative but which still requires many improvements. PS: Apparently the Tomojo team accepts praise for their product (see my first feedback) but does everything to delete my second review which they don't seem to appreciate. Quite pathetic as an attitude. ?? These ladies should learn to accept customer feedback. One better understands the number of positive reviews now... especially upon receiving this type of message, come on 5 stars and -10% on your next order. ?? "So that more furballs discover our ecological kibble, we need your feedback that you can fill out by clicking on this Trustpilot link! I promise it will take you less than 1 minute. Since your time is precious, we offer you a 10% discount on your next order."

Given the success of the first pack bought for my chihuahua, I recommend! The kibble is a bit big, but he loves it!