TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Good evening My cat liked the kibbles at first but no longer eats them. I think he doesn't like them. Sorry because I liked the product. Best regards Mrs. Chevalier Anne Marie
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Response from TOMOJO
Thank you for your message Anne, We are sorry to hear that, a team member will contact you to advise you on this matter, see you very soon!
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R F.
Rating: 5 out of 5
My 2 dogs love them. They used to eat their kibbles without apparent pleasure now they demand them
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Response from TOMOJO
Here’s some good news Régine! We are delighted to learn that our kibbles delight your dogs, we remain at your disposal if needed ????
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Amandine B.
Rating: 5 out of 5
Great brand with a nice ethic and very fast shipping! (Order placed on Monday morning received on Tuesday afternoon)
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Response from TOMOJO
Thank you for your feedback Amandine, we know how important it is for you to have your kibble on time for your furry friends!
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Lucie P.
Rating: 5 out of 5
Great delivery for our super Tomojo kibble. The dogs will welcome the delivery person themselves!
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Response from TOMOJO
Hello Lucie, thank you for your message, we are delighted to hear it. We will still add a note for our delivery person. You never know... ! ????
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Mp C.
Rating: 5 out of 5
super efficient : - ) and top
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Response from TOMOJO
Thank you very much for your comment, we hope to see you again very soon :) ??
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Melinee
Rating: 5 out of 5
Very fast delivery, 5-star service.
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Response from TOMOJO
We are happy to hear from you Melinee! Our team is on deck during this period to provide you with the best possible experience :)
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Anne-Françoise D.
Rating: 5 out of 5
Practical and efficient... ??????
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Response from TOMOJO
Thank you for your review Anne-Françoise, we are doing our best to serve you even during this period, see you very soon! ??
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Sophie G.
Rating: 5 out of 5
My two cats and my dog love the insect kibble from Tomojo. The transparency about the manufacturing and the sourcing of the ingredients is reassuring. I gladly support such beautiful initiatives, good for the planet and respectful of the health of our pets! I recommend.
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Response from TOMOJO
Thank you for your message and your encouragements Sophie, We are totally aligned! ???? If you have more specific questions, feel free to ask them directly to our veterinarian at [email protected]!
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Eric H.
Rating: 5 out of 5
Perfect, fast, great.
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Response from TOMOJO
Thank you for your feedback Eric, we are doing our best to serve you even during this period! ??
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Paul R.
Rating: 5 out of 5
My dog appreciates them and I am very happy to have found an ethical alternative to kibble made from meat from intensive farming.
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Response from TOMOJO
Thank you for your feedback, we are very happy to have you with us Paul! ????
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Eric S.
Rating: 5 out of 5
The cats loved the kibble. Unfortunately, the dog had a harder time getting used to it. But after a little adjustment period, she ate it all. Having only tried with the small sample bags, I can't speak for the long term.
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Response from TOMOJO
Thank you for your review Eric, you are right, it is important to respect a transition period for your dog to get used to the kibble! If you want to try with more kibble, we are at your disposal to assist you in this process. ??
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Jean-Bombeur
Rating: 1 out of 5
Did not respect the delivery times
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Response from TOMOJO
Hello Ludovic and thank you for your feedback, We are sincerely sorry for this delivery delay on your sample. This period of health crisis forces us to modify our work organization in order to also ensure that your kibble is delivered to you without any risk to your health. It may happen that the delays are longer by a few days. A team member will contact you shortly about this!
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Client
Rating: 5 out of 5
My three cats really enjoyed it.
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Response from TOMOJO
Here's some good news! ?? Thank you for your feedback Eva and see you very soon!
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Gabrielle B.
Rating: 5 out of 5
Kibble received quickly, package in very good condition. Our dog immediately adopted his new kibble. The plus for us, the smell is much more pleasant than the old one.
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Response from TOMOJO
We are happy to hear that Gabrielle! Our team is on deck to assist you in changing your dog's diet, feel free to contact us :)
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Karine
Rating: 2 out of 5
For a first time, this is not great in terms of delivery time. Poor logistics, poor organization... As for the product, one of my cats likes it, the other does not. Could do better!
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Response from TOMOJO
Hello Karine, thank you for your comment! It is also thanks to your feedback that we can improve. As I explained to you by email, this period of health crisis forces us all to change our work organization, and it may happen that deadlines are a few days longer. We thank you for your understanding!
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Mme C.
Rating: 5 out of 5
Samples received quickly and kibble well accepted by my cats. Just the price that remains a bit too high for my budget in bulk packaging. Too bad.
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Response from TOMOJO
Thank you for your message Cécile. It's great news that your cats enjoy our kibble! ?? As for the price, insect flours are still very expensive on the market and we hope that its evolution will allow us to lower our prices. Fingers crossed! ??
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Alice L.
Rating: 5 out of 5
Perfect! I'm super happy, the product is great, my cat loves it, and the packaging is super pretty. Very satisfying to participate in the double impact. I recommend.
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Response from TOMOJO
Great! Thank you for your feedback Alice. We are delighted to hear that our kibble is part of your cat's diet! See you very soon ????
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Beverly O.
Rating: 5 out of 5
Great product, young dynamic team, and extremely pleasant contact.
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Response from TOMOJO
Thank you for your feedback Beverly, we are very pleased! We remain at your entire disposal ??
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Cléo
Rating: 5 out of 5
Excellent product, my dog has never digested his kibble so well! Small downside on the delivery time: 2 and a half weeks is a bit long... maybe because it's Switzerland.
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Response from TOMOJO
Hello Cléo! We are delighted to hear from you :)! Normally, our international deliveries take 5 working days. This time, your package was blocked and held in customs for a full 8 days! Sorry for this problem beyond our control and see you soon!
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Coralie
Rating: 5 out of 5
No reluctance from my cats towards this very nice ecological concept!
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Response from TOMOJO
We are sincerely happy to hear that Coralie! Your kitties are true little gourmets. We hope to see you again very soon, we remain at your disposal if needed!
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Robert B.
Rating: 1 out of 5
Hello, I took the liberty of giving you only one star because: following my order no. 7348 from 10/10/2020 for a 50g dog sample kibble order, to this day, I still haven't received anything! Sincerely R BERGER 11 rue des Boutons d'Or 31860 PINS JUSTARET
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Response from TOMOJO
Hello Robert, we are sorry to hear that, a team member will contact you quickly to resolve this issue and resend your sample as soon as possible!
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Laetitia C.
Rating: 5 out of 5
My cat immediately took to the kibble, I even have trouble transitioning with the old kibble because he dives onto the Tomojo ?? And the ecological concept is great.
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Response from TOMOJO
We are delighted to hear that Laeticia! The dietary transition is not mandatory if your cat directly enjoys our kibble, we remain at your disposal if needed ????
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Martinon
Rating: 5 out of 5
My dogs like it, and it's good for the planet.
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Response from TOMOJO
Thank you for your comment Anne! It's good for the planet and also for the health of your dogs ??? !
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Stephane
Rating: 5 out of 5
Simple, quick, effective.
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Response from TOMOJO
Thank you Stéphane! See you very soon then ;)
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Pierre C.
Rating: 5 out of 5
Dog and cat appreciate it, perfect I finish the classic kibble and I will get back to you.
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Response from TOMOJO
Thank you Pierre! That's great! Don't forget the food transition so as not to shock your furry friends! We are available if needed ??
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Alexianne
Rating: 5 out of 5
Nelo is very happy with his new kibble! He even prefers them to the old ones... The kibble is the perfect size so he doesn't gulp them down. Very happy with the adult cat kibble
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Response from TOMOJO
Thank you very much Alexianne for this great feedback! We couldn't have hoped for better: may the Mojo adventure continue for Nelo!
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Mlle D.
Rating: 5 out of 5
very fast service
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Response from TOMOJO
Thank you Deborah for your review :) Glad you received your kibble on time!
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Laurence B.
Rating: 5 out of 5
My dog was hardly eating kibble anymore. I was facing the problem of switching to a wet but balanced diet, a guaranteed headache. I tried insect kibble, I liked the idea, but I didn't believe it too much, especially since it was a matter of an adaptation/transition period. It was very quickly seen: she emptied her bowl in one go, while the other kibble could sit for 2 days without her touching it. She loves them, it's great! ?????
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Response from TOMOJO
Thank you very much for your review Laurence, we are sincerely happy to hear that, it's great that your dog loves our kibble! The transition period is important but not necessarily mandatory, it depends a lot on your pet and its previous diet. We'll see you very soon then! See you soon.
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Gael H.
Rating: 5 out of 5
I only note here samples of dog kibble and cat kibble. My animals love them, I can't give a truly valid review since I don't use them for daily meals.
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Response from TOMOJO
Hello Gael and thank you for your message, If your animals are fans, you know what you have to do then ???? We hope to count you among us soon!
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Soizic
Rating: 5 out of 5
Very good service and very practical subscription to ensure you are always stocked at the right time. I had to postpone my subscription which was very easy to do online. Especially the kibble is very appreciated by my dog who had a lot of flatulence with her first kibble from another brand and the switch to Tomojo solved the problem!
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Response from TOMOJO
Thank you for your review! Our subscription system is very convenient for people who no longer want to be bothered or stressed about their furry friends' food. Plus, it allows you to save 10% on each order! We are happy if our kibble has improved your dog's health. See you very soon!
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Jade D.
Rating: 5 out of 5
My kitten loves his new kibble. Besides being ecological, they are quite economical!
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Response from TOMOJO
Thank you for your review Jade! We are happy to hear that our kibble is part of your little kitten's diet ??! See you soon!
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Client(E)Corinne
Rating: 5 out of 5
fast order reception.
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Response from TOMOJO
Hello Corinne, thank you for your comment! Our team is on the job to provide you with a quick and pleasant experience! :)
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Frederique K.
Rating: 5 out of 5
Pixelle loves her new kibble ??
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Response from TOMOJO
Hello Frédérique, thank you for your positive feedback! We hope to see you again very soon!
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Elisabeth R.
Rating: 5 out of 5
Sample order of kibble and treats arrived on time. Package a bit damaged. However, our dog doesn't like anything. Neither the kibble nor the treats. Disappointment.
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Response from TOMOJO
Thank you for your feedback Elisabeth, we are sorry to hear that! Don't forget to gradually incorporate these new kibbles into your dog's diet, first by mixing them with the old kibbles and then slowly increasing the amount! We are at your disposal to assist you in this process!
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Sabsab
Rating: 5 out of 5
Our cat really liked this product. She didn't drink more than usual. The drawback for me is the price but innovation comes at a cost, that's normal.
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Response from TOMOJO
Thank you for your comment, as you rightly pointed out, unfortunately, insects are not yet cheaper than meat at this time. This is because insect farms have had to make a lot of investments in machinery to properly raise the insects. We are confident that in the future the price will drop to be cheaper than meat. In the meantime, we have set up a subscription system that allows you to save -10% on your orders!
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Alex
Rating: 5 out of 5
My cats really enjoy this kibble even though they are still in transition. I highly recommend it for: - the acceptable residual carbohydrate rate (I calculated around 12%) - the hyper positive and committed ecological footprint - and finally for the price which is very competitive for this range of kibble! I am spreading the word around me so stay tuned ??
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Response from TOMOJO
Hello Alex! We are happy to hear that our kibble is part of your cats' diet! Thank you for your commitment to us and see you very soon ??????
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Beluga
Rating: 1 out of 5
My dog didn't like it. He sniffed and refused to take even one kibble. End of the experience.
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Response from TOMOJO
Thank you for your feedback, we are sorry to hear that! A sample is generally not enough to complete the dietary transition unfortunately. We remain at your disposal if you wish to try again with more kibble!
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Racois B.
Rating: 2 out of 5
my cats don't like it
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Response from TOMOJO
Thank you for your feedback, did you observe a transition period of 2 to 3 weeks for your cats to get used to their new diet? It is not uncommon for cats to be difficult to convince ??
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Lise G.
Rating: 5 out of 5
Package received quickly, the dogs liked the kibble but not my cat. Next order we will test the treats
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Response from TOMOJO
Hello Lise, Thank you for your message, great for your dogs, we hope they will enjoy the treats! See you soon ??
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Démoulin
Rating: 5 out of 5
I mixed these kibbles as indicated with those of my cats and dogs and I had no problem! Everyone liked it! Very good quality product. I am very happy to be able to offer an alternative to traditional kibbles!
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Response from TOMOJO
That's great news! Thank you for your encouragement, we remain at your disposal!
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