TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Thank you for your feedback Penelope, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and one or two samples are generally not enough to complete the dietary transition unfortunately. We remain at your disposal if you wish to try again with more kibble!
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Babane D.
Rating: 5 out of 5
Great concept. My dog took time to get used to it, I had to transition over more than a month by adding kibble by kibble. But now she handles them very well and appreciates them. In addition, the new shape of the kibbles (smaller) allows them to pass through the dispenser games and is more suitable for small breeds. Please don't change anything :) One last positive point, even though there is necessarily the packaging box from the delivery, the packages are relatively lightly packaged, the format is compacted as much as possible to avoid sending half-empty packages. Great for the planet, I hope one day to find them in a pet store near me, maybe in bulk :) One downside though, my veterinarian alerted me to some health issues encountered by dogs eating grain-free kibble. This point is still a debate, but maybe adding a recipe with grains would allow the customer to make their choice? Edit: on the last bag purchased, the kibbles are very slightly too big for the kibble dispensers, too bad, it's really a big plus to be able to use them this way. And to bounce back on your response Tomojo, unfortunately nothing in Lyon for us :( But I suppose you are working on the subject, so I will wait for my time :)
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Response from TOMOJO
Thank you for your great message that warms our hearts Albane, We are happy that our kibbles are part of your dog's diet! We are also available in pet stores and in bulk, you can find our retailers at this address: https://tomojo.co/pages/ou-nous-trouver. See you soon! ??
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Dominique
Rating: 5 out of 5
Kibble bag received very quickly for Ozzy my cat. At first, she didn't pay attention to the kibbles, and once mixed with her usual kibbles, she ate them without any problem.
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Response from TOMOJO
Thank you for your feedback Dominique, we are happy to know that our kibbles are now part of Ozzy's diet! ???? We remain at your disposal if needed
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Isabelle D.
Rating: 1 out of 5
One of my cats appreciated it, the other not much, but they both vomited
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Response from TOMOJO
Hello Isabelle, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition unfortunately. We are at your disposal if you want to try again with more kibble!
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Yk
Rating: 5 out of 5
Kibbles arrived very quickly, and are appreciated by our cats!
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Response from TOMOJO
Thank you for your feedback Hugo! :)
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Ingrid L.
Rating: 1 out of 5
I bought a pack for dogs and a pack for cats, I only received the pack for cats... It's a scam!
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Response from TOMOJO
Hello Laurent, As I explained to you by email, your package was lost with our carrier. As soon as we became aware of your message, we immediately sent out another pack of kibbles and refunded part of your order to make amends. We hope to see you again very soon despite this delay beyond our control, we remain at your disposal.
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Samuelle L.
Rating: 5 out of 5
Tomojo for a better world!!!
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Response from TOMOJO
Hello Samuelle, glad to see that we share common values ??. We remain at your disposal, see you very soon! Keep the mojo ????
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Florence B.
Rating: 5 out of 5
Fast and serious
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Response from TOMOJO
Thank you for your feedback Florence, see you very soon! ??
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Diane
Rating: 2 out of 5
My cats don't like them at all and refuse to eat them. They are increasingly begging for wet food because they no longer want to eat the kibble that is available. I bought a 7-kilo bag, I don't know how it will go down...
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Response from TOMOJO
Thank you for your feedback Diane, a team member will quickly get in touch with you to help you with the dietary transition of your cats, see you very soon ??
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Brochu M.
Rating: 5 out of 5
It's great, the cat and the dog loved it! But it's too expensive for me...
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Response from TOMOJO
Hello Magali, Thank you for your feedback! We are happy to hear that your furry balls liked our kibble 😊. Unfortunately, insects are still not cheaper than meat at the moment. Today, the price of a kilogram of insects is three to five times higher than a similar quality of meat. It is because we want to make our kibble as accessible as possible that we have chosen to make less margin than our competitors and traditional competitors. The subscription also gives you a 10% discount on our kibble :) We hope to see you again very soon!
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Marie-José
Rating: 1 out of 5
?? Not a positive experience at all: my cat didn't even deign to taste a kibble...
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Response from TOMOJO
Hello Marie-José, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition unfortunately. We are at your disposal if you want to try again with more kibble!
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Cécile C.
Rating: 3 out of 5
Fast shipping. However, my cats do not like the kibble, despite a gradual transition.
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Response from TOMOJO
Thank you for your message Cécile, we are sorry to hear that your cats did not appreciate our kibble. Sometimes, even with a strict dietary transition, cats do not like a food. We hope to see you again very soon. ??
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As
Rating: 2 out of 5
Unfortunately, my cats don't really like the kibble. As you suggested, I mix them with other kibble... it's a bit better... but they are still selective. I will continue my attempts. Thank you anyway for your idea... we must not give up! :-) Best regards Agnes
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Response from TOMOJO
Thank you for your encouragements Agnès, we hope to see you again soon with your cats! We remain at your disposal if needed of course!
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Karen
Rating: 5 out of 5
They love it, the dog, like the cat
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Response from TOMOJO
That's great Karen! We are happy to know that our kibbles have been integrated into the diet of your furry friends. We remain at your disposal if needed! ????
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C A.
Rating: 5 out of 5
Perfect! The best by far on the market and the customer service is perfect and honest :)
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Response from TOMOJO
?? Thank you for your message! We are on the case to offer you the best experience possible :)
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Jean-Marie L.
Rating: 3 out of 5
I am satisfied. But I finally understood that TOMOJO cat kibble contains duck fat, and maybe other animal products besides insects. But 34% insects is already a step forward. Waiting for better.... In any case, the cats like it and are not worse off....
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Response from TOMOJO
Hello Jean-Marie, Indeed, as I told you, the incorporation of duck fat (non-fed, from the southwest) is a lever for improvement for us in 2020/2021. We indeed wish to substitute it for insect oil: however, we are still experiencing some difficulties in incorporating it into our production chain, but also in sourcing it: we are counting heavily on the development of the French entomoculture sector which is starting to take off. You will be notified when our new recipe is available! ??
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Johanna H.
Rating: 5 out of 5
Product received within the announced deadlines.
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Response from TOMOJO
Thank you for your message and your trust Johanna :)
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Aline B.
Rating: 5 out of 5
Ordering on the site is simple and efficient. The shipping was fast. The goal of replacing animal proteins in kibble with insect proteins is really very interesting. Unfortunately, our cats, although regularly eating flies, grasshoppers, and other insects, do not seem to appreciate this kibble. They jumped on it when the package was opened but since then they are demanding food and are snubbing the ones we give them! Too bad.
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Response from TOMOJO
Thank you Aline for your feedback. We are delighted that you appreciate the Tomojo concept! But don't lose hope with your kitties. ?? You should try to gradually incorporate our kibble with your cats' old kibble. Don't hesitate to get back to us to let us know if it's a success! ??
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Brigitte F.
Rating: 1 out of 5
My 5-month-old kitten didn't want it!!!!!!!!!!!!
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Response from TOMOJO
Hello Brigitte, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition. We are at your disposal if you want to try again with more kibble!
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Suzy M.
Rating: 5 out of 5
Very professional and really friendly customer service, attentive and patient. Quick, clear responses. Already the second order and really no flaws.
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Response from TOMOJO
Hello Suzy, we are delighted to hear that! Our customer service is at your disposal and is entirely at your service! See you soon ??
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Martine L.
Rating: 3 out of 5
My four cats did not particularly appreciate this kibble.
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Response from TOMOJO
Thank you Martine for your feedback. ?? It's sad news but don't lose hope! Some cats are more difficult than others because they are used to always eating the same thing. You should try to gradually incorporate our kibble with your cats' old kibble. ??
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Béatrice P.
Rating: 3 out of 5
Out of my 5 cats, two didn't even want to taste it and three ate it.. So mixed feedback
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Response from TOMOJO
Hello Béatrice, Thank you for your message, we are sorry to hear that :'(, We hope that your cats who loved our kibble will eventually convince those who didn't like it ????. We hope to see you again very soon!
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Cathy S.
Rating: 5 out of 5
Hello, I received the kibble very quickly: I was pleasantly surprised! And my Poupette and her friend Sacha appreciated it right away!!!! Thank you for your good idea and your creation!!!! Cathy Swing19. ????????
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Response from TOMOJO
Hi Cathy! Hehe, it's a pleasure to read that Poupette and Sacha liked our kibble. We thank you for your trust and commitment, see you soon!
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Mélanie
Rating: 5 out of 5
Ultra available customer service, my kitten loves the kibble and my dilemma as a vegetarian cat lover is resolved! I am won over
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Response from TOMOJO
Hello Mélanie, your comments make us very happy, The customer service is on the lookout to provide you with the best possible experience :) We hope to see you again very soon!!! ??
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Magalie S.
Rating: 5 out of 5
Very happy with the products my cats tested and approved but I think I will rather use them as treats. PS I ordered 3 samples and received the order twice
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Response from TOMOJO
Thank you for your feedback Magalie, it's a good idea to use them as treats... This way, it will be easier for them when you decide to completely change your kitties' diet! ??
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Magvr
Rating: 5 out of 5
I requested samples. Contact with customer service was very pleasant. For now, my cats are having a hard time accepting the change, I mixed it with other kibble. Let's see if they adapt.
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Response from TOMOJO
Happy to read that our kibble is part of your kitties' diet! Please respect the dietary transition period and be (particularly) gentle to associate this moment with something positive for them :)
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David S.
Rating: 3 out of 5
My cats simply do not like this food. I can't say anything more about it.
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Response from TOMOJO
Hello David, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition. We are at your disposal if you want to try again with more kibble!
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Gabrielle
Rating: 1 out of 5
tomojo contacted me by phone and offered me a solution; so I am correcting my review and I am satisfied with the customer service regards
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Response from TOMOJO
Hello Gabrielle, we are sorry that our site was not clear enough for you. However, there was no manipulation on our part because as soon as you indicated that you did not want a subscription, we terminated it and even refunded you for the package we had already sent. We are sorry that this solution did not satisfy you.
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Sylvia
Rating: 5 out of 5
Fast delivery. Clear communication. My cats eat these kibbles, this is really the testimony
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Response from TOMOJO
Thank you for your message Sylvia! We are delighted that your cats enjoy our kibble! See you very soon! ??
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Eglantine R.
Rating: 1 out of 5
My cat has been sick every time she ate the kibbles... (diarrhea) I requested a refund by email but have not received a response so far.
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Response from TOMOJO
Hello Églantine, we hope your cat is doing better. As I explained to you by email, it is your cat's intestinal system that is firmly defending itself against an organism it does not know: insect protein. This is called neophobia and it is quite common among our feline friends! That is why we recommend a gentle food transition of 2 to 3 weeks.
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Anne-Sophie
Rating: 5 out of 5
The carrier does not deliver to my home, customer service was very responsive and found a solution
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Response from TOMOJO
Thank you for your comment Anne-Sophie! Our teams are on the case to ensure that your pets' stomachs remain well filled!
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Malix
Rating: 5 out of 5
The customer service is one of the best I know!
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Response from TOMOJO
Thank you for these compliments that go straight to our hearts Malix ?????? We remain at your disposal, you can count on us! ??
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Anaïs D.
Rating: 5 out of 5
I gave the discovery box to my cat; he loved the kibbles. He liked the toy less, but to be fair, he is not a fan of feathers. His thing is balls. But he really likes the kibbles a lot.
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Response from TOMOJO
Hello Anaïs, we are delighted to hear that your cat loves our kibble! ?? We hope to see you again very soon!
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Franck R.
Rating: 1 out of 5
What can I say about my experience? Immediate processing but delivery in 2 weeks due to Covid... A product that is very well marketed, nothing to complain about in terms of marketing except that my cat does not like it, she looked at me several times as if to say 'are you kidding me?' Anyway, I mixed her usual kibbles with the TOMOJO and the night passed and the bowl is still full... Have you thought about making mouse or rat pâté? Your eco-friendly arguments would resonate better with the feline community that is not primarily insectivorous...
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Response from TOMOJO
Hello Franck, we are sorry that the experience was not conclusive with your cat, a food transition of 2 to 3 weeks is often necessary for your kitty to get used to our kibbles. We apologize for the delivery delay, it was beyond our control. Today, our delivery times have returned to normal. A team member will call you to learn more.
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Marie B.
Rating: 5 out of 5
We give it to her little by little and we are thinking of ordering a bag to start. She loves it.
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Response from TOMOJO
Hello Marie, Excellent approach, the food transition is important for your cat to get used to her new kibbles. We remain at your disposal to help you, do not hesitate to share your feedback with us! ??
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Laure M.
Rating: 3 out of 5
Excellent approach! Using insects instead of livestock is a fantastically ecological idea. Unfortunately, my cat did not digest them despite a slow transition and vomits them...
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Amandine B.
Rating: 1 out of 5
My cat does not like TOMOJO kibbles I am sorry
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Response from TOMOJO
Don't lose hope Amandine! ?? If your cats don't like our insect kibble at first, it's because it needs to be introduced gradually. Start by mixing a few insect kibbles with your cat's old kibble, and gradually increase the amount of insect kibbles. Try this technique and get back to us! ??
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Claudia
Rating: 1 out of 5
Despite the transition period with the food (kibble bought from the veterinarian), my cat vomited everything after a few days. I made several attempts with smaller doses, but it was useless. Too bad.
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Response from TOMOJO
Hello Claudia, we are sorry to hear that our kibble caused vomiting in your cat. A member of the mojo team will call you to learn more!
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Tom
Rating: 5 out of 5
My cat loves the insect kibble. I will reorder!
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Response from TOMOJO
Thank you very much for your feedback! We are happy to have delighted your cat's taste buds ??
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Michèle C.
Rating: 1 out of 5
I am disappointed with Tomojo, after several follow-ups I still have not received my orders and it is impossible to contact by phone.
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Response from TOMOJO
Hello Michèle, we are sorry to hear that you had a bad experience with Tomojo. We had some delays in our shipments because our kibble production was heavily slowed down by the health situation. We informed you by email and to apologize we refunded your shipping costs. The team is on it to ensure your kibble arrives safely as soon as possible!
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