Customer reviews of TOMOJO

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 745 published reviews

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 1, 2, 3 and 5 stars

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Elendys
Rating: 5 out of 5
Excellent products Nothing to say about the follow-up or the delivery A flawless performance
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Response from TOMOJO
Thank you Laïa, your cat is now a mojo lover!
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Didier J.
Rating: 5 out of 5
Quality food. Fast service and deadline respected. Everything is great!
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Response from TOMOJO
Thank you very much Didier, the mojo team is happy to have satisfied you!
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Mily R.
Rating: 5 out of 5
Fast shipping. The kibble has been appreciated by our animals.
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Response from TOMOJO
Thank you Mily for your feedback! We are happy to have satisfied your furry balls ??
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Louis
Rating: 5 out of 5
Great product! My cat jumped on it and loves it! In addition to being insect-based kibble that requires less water than regular kibble, animals love it!
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Response from TOMOJO
Thank you very much Louis! We are happy to count your kitty among our mojo lovers ??
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Françoise
Rating: 3 out of 5
For now I have put it to the test! He usually eats very little kibble! He eats little!
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Response from TOMOJO
Hello Françoise, don't worry, some cats need a dietary transition of 2 to 3 weeks to get used to the new flavors of our kibble!
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Marie L.
Rating: 5 out of 5
My cats and dogs really appreciate it. Good product. Follow-up and any questions are handled very quickly.
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Response from TOMOJO
Thank you Marie, Tomojo's customer service is always happy to help you! We are glad to have delighted your furry friends ??
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Alex T.
Rating: 5 out of 5
Great, my cat loves this product, it has excellent satiety.
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Response from TOMOJO
Thank you very much Alexandre, your cat is a true mojo lover! ??
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Brody
Rating: 3 out of 5
The kibble must be very good and I find the ecological initiative remarkable. But on my first order, one product was missing, no big deal, it was sent back to me, it happens. However, I reordered and the package never arrived at my home. I am told that an investigation has been opened. I can be lenient, mistakes happen, we are not machines but there are still limits. I will not order again.
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Response from TOMOJO
Hello Alice, we are sorry to hear that you had a bad experience with our kibble. The delivery issue you had is completely independent of Tomojo: we shipped your kibble within the allotted time. Chronopost indicates that you were delivered, we called the company for you and did what was necessary to determine the issue they had on their side. We are sorry to hear that this solution did not satisfy you.
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Pauline G.
Rating: 2 out of 5
Really great concept for the environment and the quality of the product. But unfortunately, even mixed with other kibbles, my cats sort them and do not eat them. Too bad because it really seemed to me that it was a true ecological solution.
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Response from TOMOJO
Hello Pauline, we understand your disappointment! For some cats, mixing the kibbles is not enough, a real dietary transition over 2 to 3 weeks is necessary. A member of the mojo team will call you to advise you!
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Kate S.
Rating: 5 out of 5
My cat Susan loves these biscuits and always comes running to eat them! She is sensitive to some foods but these do not cause any problems.
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Response from TOMOJO
Thank you very much Kate, we're happy to have satisfied Susan!
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Calypso
Rating: 5 out of 5
Fast delivery .super
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Response from TOMOJO
Thank you very much Calypso, the mojo team is on deck to deliver to you as quickly as possible!
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Paulette A.
Rating: 5 out of 5
My cat really enjoyed these kibbles. He is the only judge.
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Response from TOMOJO
Thank you very much Paulette! Your cat seems to have good taste ??
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Martin J.
Rating: 5 out of 5
A very efficient, friendly and personal experience.
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Response from TOMOJO
Thank you so much for your message Martin! You give us the Mojo ??
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Damien
Rating: 5 out of 5
Very well designed site, very interesting products: to discover.
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Response from TOMOJO
Thank you very much Damien! We are happy that our discovery box for cats convinced you ??
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Sharky
Rating: 5 out of 5
Quick to order and receive, despite a supplier problem it seems, which delayed the sending of kibbles for my cat.
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Response from TOMOJO
Thank you Henry! Indeed we have done everything possible for your samples to arrive on time ??
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Tiffany
Rating: 5 out of 5
The most ecological kibbles I could find, very well accepted by my cats (2 years and 6 years, male and female, both sterilized) who love them. Great product that I recommend!
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Response from TOMOJO
Thank you Tiffany! Ecology is indeed at the heart of our values, we are happy to see that you share them ??
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Nathalie P.
Rating: 5 out of 5
My animals love the kibbles, I am making a small gesture for the planet. The delivery was fast, really very satisfied, thank you, I recommend.
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Response from TOMOJO
Thank you very much Nathalie, satisfying you is our priority ??
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Léna C.
Rating: 5 out of 5
Good communication for delivery and a great product loved by my cat! In addition to having an impact on the planet, I have an impact on my pet's health!
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Response from TOMOJO
Thank you very much Léna, you said it all! This is exactly what we wanted when we invented these kibbles: not to compromise between the health of our animals and that of the planet.
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Martine L.
Rating: 2 out of 5
Actually my cat didn't like the kibbles but I recognize that he is very difficult and I have trouble finding food for him -
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Response from TOMOJO
Thank you Martine for your feedback on our kibbles! It is very important to make a dietary transition over 2 to 3 weeks to get a cat used to the new flavors of its kibbles, especially for the most difficult cats. Unfortunately, with a 50g sample it was not possible for you to make such a transition!
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Lucette B.
Rating: 1 out of 5
None of the 3 cats liked them. I mixed them with other kibbles, they sorted them. Sorry.
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Response from TOMOJO
Thank you Lucette for your feedback! We are sorry that you had a bad experience with our kibbles. It is very important to mix the old kibbles with the new ones over several weeks to gently get your 3 cats used to a new diet. Unfortunately, with only one 50g sample it was not possible for you to make such a transition, maybe a trial with a pack will be more conclusive!
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Emmanuelle M.
Rating: 3 out of 5
Why not? I loved the idea of insects! Unfortunately, only one animal out of 4 liked the taste... hence the very good idea of offering samples.
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Response from TOMOJO
Thank you Emmanuelle for your feedback! Did you properly transition your diet? It is very important to gradually accustom your cats to the new flavors of our kibbles.
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Stéphanie R.
Rating: 5 out of 5
Trial packs: Dog and Cat: It seems that dogs are won over by cats, it's more mixed at first glance, at least for one out of two kittens.
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Response from TOMOJO
Thank you Stéphanie! Cats have a more sensitive palate to dietary changes than dogs. We therefore advise you to make a dietary transition of 2 to 3 weeks and your cats will be won over!
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Rl
Rating: 5 out of 5
A beautiful French company with great values. My cats love the tested kibble from the sample. I will finally know what they eat and where the ingredients come from. I hope that the duck fat that gives the good taste will be preserved in the recipe because for me it is just a "waste" from the agri-food sector that does not encourage animal suffering. Only downside: the price is a bit high but can be understood given that Tomojo is a young company with low volumes.
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Response from TOMOJO
Thank you very much Lidivine, you give us the mojo! For kibble at a lower price, we recommend taking advantage of our subscription offer, you will thus benefit from a 10% discount on your next shipments of kibble and it's without commitment :)
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Berseker7
Rating: 5 out of 5
Kibble ordered for a French bulldog with skin atopy issues, appetite, and digestion. The transition went perfectly with a direct preference for Tomojo compared to the old kibble. After 1 month of use, our bulldog's appetite has improved, she digests them very well and we have so far been able to reduce her Atopica treatment experimentally. Her skin remains perfectly white. We will need to wait at least 2 months to have sufficient feedback on the hypoallergenic quality of this kibble, but the first signs are encouraging.
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Response from TOMOJO
Thank you very much Patrick, we are happy that your dog is already doing better with our kibble. We formulated them to be hypoallergenic and as digestible as possible specifically for dogs like yours. Please keep us updated if you notice any other improvements, at Tomojo we love success stories!
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Marie-Annick
Rating: 1 out of 5
My cats hate insect kibble, impossible to make them eat it, because even mixing it with their usual kibble, they don't want it!!!
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Response from TOMOJO
Hello Marie-Annick, a food transition of 2-3 weeks should overcome their reluctance. A member of the mojo team will call you in the coming days to advise you :)
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Alexis M.
Rating: 5 out of 5
The package arrived well, the toy is very appreciated by my cat, unfortunately, he doesn't like the kibble so I will give it to other cat owners while telling them about your company.
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Response from TOMOJO
Thank you Alexis, feel free to make a dietary transition with your cat. We are happy that our toy convinced him :)
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Lecomte
Rating: 5 out of 5
My cat loves it! Eco-responsible kibble with traceability of animal protein! The composition is impeccable :) To be seen over time.
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Response from TOMOJO
Thank you very much! Feel free to recommend our kibble to your loved ones with the referral program, so you can enjoy a 25% discount on your next order :)
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Gaudy C.
Rating: 5 out of 5
Revolutionary concept for me who questions so much about the diet of domesticated animals by humans. A transition is underway (as clearly indicated on the package). Communication is smooth and pleasant (via Instagram). Delivery is very fast (I received the order the next day). Delivery costs are very reasonable. I am very interested and I am waiting for the "reaction" of my cats once the transition is complete.
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Response from TOMOJO
Thank you very much Cécile! We hope that after their dietary transition your cats will be true mojo lovers!
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Thomasalte
Rating: 5 out of 5
I was looking for "eco-friendly" and healthy kibble for Basalte, I finally found it! The price is fair, a bit more expensive than Purina One but it's of better quality. Basalte really liked the "treats" aspect of the sample packaging, he was completely fooled and will therefore easily switch to the new kibble :D A little extra: the sleek side of the bag will fit much better in my kitchen than the ugly supermarket kibble bags.
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Response from TOMOJO
Thank you very much for your feedback! It's really motivating to receive messages like yours, you give us the mojo :)
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Alessandra
Rating: 5 out of 5
Very good! Concept, price, delivery ????
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Response from TOMOJO
Thank you Alessandra! You give us the mojo!
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Michel A.
Rating: 5 out of 5
Very good kibble, in any case Perle loves them!
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Response from TOMOJO
Thank you very much Alexandra! Perle is now a mojo lover ;)
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Marie L.
Rating: 5 out of 5
My animals love it, the site is clear and the delivery is fast
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Response from TOMOJO
Thank you very much Marie! Don't hesitate to subscribe to our subscription for your next orders, you will get a 10% discount on each shipment and it's without commitment :)
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Christelle
Rating: 5 out of 5
I was lucky to win a discovery box for my dog Perle. She tested the insect-based kibble and treats. Well, she adopted them and asks for more. Thank you for her and our four-legged companions!
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Response from TOMOJO
Thank you very much Christelle! The mojo team is happy to have delighted Perle. If you want to continue the adventure with us, consider the subscription: you will benefit from a 10% discount on each shipment, choose the delivery frequency and can end it at any time. Keep the mojo!
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Tiphanie L.
Rating: 3 out of 5
I love your concept but not my cat :( he doesn't like your kibble :(
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Response from TOMOJO
Thank you Tiphanie for supporting our concept! Have you done a food transition of 2-3 weeks? It is very important so that your cat does not develop neophobia, which means not recognizing a food as edible. A member of the mojo team will call you in the coming days to learn more!
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Jp C.
Rating: 2 out of 5
5 days for delivery. The product doesn't smell too strong. However, its protein content is not high enough. And the product is really too expensive for this type of food. I do not recommend.
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Tahraoui A.
Rating: 5 out of 5
Hello, the 3 little cats love it
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Response from TOMOJO
Thank you Amandine! We are happy to delight your 3 little cats... straw hat!
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Audrey
Rating: 3 out of 5
Hello, they haven't become my cat's favorite kibble, maybe it takes a little time to get used to the taste! We'll see with time! Good continuation, thank you for the shipment.
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Response from TOMOJO
Thank you Audrey! Indeed, a dietary transition is necessary for your cat to get used to the flavors of its new kibble. Two to three weeks of transition will overcome its reluctance!
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Marion P.
Rating: 5 out of 5
I greatly appreciated the possibility of receiving samples at a very low price. I mixed some Tomojo kibble with my cat's current kibble. Honestly, it wasn't a great success and my cat obviously preferred its current industrial kibble. However, I do not lose hope and will order Tomojo kibble to start its food transition gradually.
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Response from TOMOJO
Hello Marion, thank you for your feedback! Indeed, a dietary transition is necessary for your cat to fully adopt its kibble, but don't worry, after two weeks of transition, he will be a perfect mojo lover! :)
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Tais B.
Rating: 5 out of 5
These kibble are great! My dog loves them and digests them very well, a success! I recommend +++
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Response from TOMOJO
Thank you very much for your feedback Taïs! If you want to recommend Tomojo to your loved ones, don't forget about the referral program, you can benefit from a 25% discount on your next purchase and also let a friend enjoy this discount :)
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Etienne G.
Rating: 2 out of 5
My cats didn't like it and the kibble is too big for them
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Response from TOMOJO
Hello Etienne! We invite you to moisten your kibble so that they are easier for your cats to ingest. It is also very important to properly transition your cats to avoid developing neophobia: the non-recognition of a food as edible. A member of the mojo team will call you in the coming days to advise you!