Customer reviews of TOMOJO

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 745 published reviews

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 1, 2, 3 and 5 stars

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Jeremy J.
Rating: 3 out of 5
The idea is good but my cats don't like it :(
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Response from TOMOJO
Hello Jérémy, We are disappointed to learn that our kibble did not delight your cat's taste buds! Did you do a 2-week dietary transition to get your cats used to their new kibble? We will call you in the coming days to learn more about your cat's habits. See you soon :)
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Herve S.
Rating: 5 out of 5
Very good product
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Response from TOMOJO
Thank you for your feedback Hervé, satisfying you is our priority!
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Laura G.
Rating: 5 out of 5
My cats love it, the transition went smoothly. Ethical brand, very affordable price. I highly recommend
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Response from TOMOJO
We are delighted that your cats' dietary transition went well! Thank you for your recommendation :)
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Helene M.
Rating: 5 out of 5
The kibble of tomorrow, so today ;) top!
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Response from TOMOJO
Thank you very much Hélène! Keep the mojo :)
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Kelly
Rating: 5 out of 5
With the lockdown, I haven't really been able to test the camera for a long time and without presence. But it looks great, the treats I already had fit perfectly and are very well sent, the field of view is very wide, I didn't expect that, and the customer service is top-notch. Edit: Sorry, the two names sound similar and I ordered both products at the same time... Hahahaha. So fast delivery, great kibble, my dog who has a sensitive digestive system handled them super well. One small detail, it would be even better if the treats were also packaged in paper-based packaging (and in larger quantities).
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Response from TOMOJO
Hello Kelly, Thank you for your positive review! However, it seems that you got your wires crossed because we do not sell cameras but dog and cat kibble made from insects ;) Edit: Thank you for your feedback! We are taking note to offer you a more sustainable packaging in the future!
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Pyca
Rating: 5 out of 5
My mother's dog is very picky... she loved it.
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Response from TOMOJO
The mojo team is delighted to have pleased your dog despite her complicated tastes!
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Isabelle F.
Rating: 5 out of 5
My 3 cats loved it, I love the principle and philosophy of insect kibble!
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Response from TOMOJO
Thank you for your review Isabelle! We are delighted to have pleased the taste buds of your 3 cats. Keep the mojo :)
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Jean-Michel &.
Rating: 3 out of 5
I would have loved to take the subscription because it's a great idea and super good for the environment but unfortunately my cat doesn't really like them.. Yet she eats plenty of live insects! (usually I get her Eukanuba 86% protein). Good luck to you!
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Response from TOMOJO
Thank you for your message! It is true that cats can be more difficult.. Did you properly carry out a 10-day food transition? It is very important for your cat's taste buds to get used to new flavors but also to avoid disturbing its digestive system. Have a very nice day from the mojo team!
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Camille S.
Rating: 5 out of 5
Very nice initiative!
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Response from TOMOJO
Thank you for your review Camille, we are delighted that our initiative is appreciated!
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Jessica B.
Rating: 5 out of 5
Careful and fast delivery, our dog rushed for the kibble. It was just a sample but we plan to reorder. Too bad there is no subscription for the 20kgs!!!
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Response from TOMOJO
Hello Jessica, Thank you for this great review! The mojo team is delighted to know that our kibble has satisfied your dog. Given the current situation, we unfortunately cannot offer you this subscription anymore but it will return very soon when the situation normalizes! Thank you for your encouragement and see you soon :)
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Evelyne P.
Rating: 3 out of 5
I think the idea is great, but my cat is currently rejecting them, and also I hadn't checked the carbohydrates in the composition and there are too many. Too bad.
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Response from TOMOJO
Hello Evelyne, Thank you for supporting our approach! :) Have you gone through a transition period from her old kibble to Tomojo kibble? These ten days are very important for your furry ball to get used to a new diet. Regarding the carbohydrate content, we are well below the maximum rates allowed by FEDIAF. Food with too much protein can also cause problems as it would make your cat's kidneys work too hard.
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Véronique R.
Rating: 5 out of 5
It is the two cats who validate the 5 stars. In cat language, they tell me to tell you that the kibble is sublime, it has a good appetizing smell and a taste that holds well in the mouth. Unlike the kibble bought by my owner before these, Tomojo does not cause flatulence. And the owner adds: there is part of the evaluation for your kindness, pedagogy, and responsiveness in answering my questions. Thank you very much!
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Response from TOMOJO
The entire MOJO team thanks you for this great review! Satisfying you is our priority and your feedback motivates us a lot :)
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Murielle D.
Rating: 5 out of 5
Our cat 3D loved it!
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Response from TOMOJO
Hello Murielle, thank you for your positive review! Your cat is now part of the MOJO lovers :)
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Mme E.
Rating: 5 out of 5
My little one tested these treats, and well he loves them, so I recommend them. Very good ??
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Response from TOMOJO
Thank you for your review! The MOJO team is happy to delight your little one's taste buds :)
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Anaïs B.
Rating: 1 out of 5
Minette is super picky, kibble too big and no appetite for this one, too bad!
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Response from TOMOJO
Hello Anaïs, thank you for your feedback which we take very seriously. We will contact you soon to get more details about your cat's behavior. See you soon!
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Anne72
Rating: 5 out of 5
My cat has approved... and he is difficult! Bravo for this great idea!
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Response from TOMOJO
Thank you for your great review! Satisfying your cat's taste buds is our priority :)
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Richard B.
Rating: 5 out of 5
The concept is appealing, doing good for the planet by thinking about our consumption habits for our four-legged friends. The kibble seems to suit our cats, they seem more satisfied. To be tested in the long term, we will subscribe to see.
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Response from TOMOJO
Thank you very much for your comment, it is indeed essential for us to have a positive impact on the planet! We hope the subscription will satisfy you and your cats :)
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Florence
Rating: 5 out of 5
Very appreciated by my little cat!
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Response from TOMOJO
Thank you for your feedback Florence, the team is delighted that our product pleases your cat! :)
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Miguelf
Rating: 5 out of 5
Our two cats loved it. And we are happy to learn that TOMOJO kibble is also suitable for our kittens aged 4 and 8 months! They are therefore adopted.
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Response from TOMOJO
Thank you very much for your message! Our kibble is also suitable for kittens, so you can give them some right now. If you have any questions, we will be happy to answer them! See you soon on tomojo.co :)
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Maguy C.
Rating: 5 out of 5
Hi, my cat is thrilled and loves this kibble ????
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Response from TOMOJO
Hello Maguy, Thank you for your feedback. The MOJO Team is happy to know that our kibble has delighted your cat's taste buds :)
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Sophie
Rating: 5 out of 5
Haven't tried the cat kibble I received yet, but fast and very convenient shipping, especially in these times. I find the concept very interesting and I'm sure my cat will love it.
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Response from TOMOJO
Hello Sophie, Thank you for your message. We can't wait to know if your cat liked our kibble! Don't hesitate to send us your photos on our Instagram @tomojo.co: we will share them again :)
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Bibou
Rating: 5 out of 5
My dogs are diving into the bowl since I started giving them Tomojo! Even the bag in the laundry room is eagerly coveted!!!
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Response from TOMOJO
Thank you very much for your message. Your dogs are true MOJO lovers!
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Rose M.
Rating: 5 out of 5
Hello, I left the kibble available for my cat Féline, 13 years old. She approached it, and slowly, slowly after a week, she finished the bag!! I'm hesitant to reorder, but I think I will renew the small amount I ordered and then I will decide on a larger quantity. Thank you Rose MELILI
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Response from TOMOJO
Hello Rose, It seems that Féline is a real foodie! We are delighted that she liked our kibble. Our samples will be back soon. If you would like to be informed, I invite you to subscribe to our newsletter on our website. See you soon on tomojo.co!
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Marianne M.
Rating: 5 out of 5
Great product.
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Response from TOMOJO
Thank you Marianne for this great review :)
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Maulmy C.
Rating: 5 out of 5
I give 5 stars because I tasted one of the kibbles! It seemed quite edible, maybe a bit bland but I am human.... My cat Kamikaze leaves a 1.5 kg bag on my hands! She sniffed the contents of her fine porcelain bowl from Limoges and.... grumble... completely refused the tempting kibble! She doesn't like it...
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Response from TOMOJO
Hello Christian, It happens that cats sulk their bowl when we change the brand of kibble. But it's not lost! You can try to gently lead Kamikaze to his new kibble by adding a bit of pâté for example. If you have any questions, we will be happy to answer them.
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Julie
Rating: 3 out of 5
My cat, very picky, loves them. For now we are doing the dietary transition... I really like the idea of no longer giving her bad meats...
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Response from TOMOJO
Hello Julie, Thank you for your comment. We hope that your cat's dietary transition is going well!
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Clempel
Rating: 5 out of 5
Fast delivery, my cat loves its kibble, thank you for your work!
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Response from TOMOJO
Hello, The entire MOJO Team thanks you for your comment and we are delighted that our kibble pleases your cat :) !
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M. R.
Rating: 5 out of 5
Very fast delivery and very responsive and transparent customer service
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Response from TOMOJO
Thank you very much Dominique for this kind message! Your satisfaction is our priority :)
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Claire
Rating: 5 out of 5
Excellent initiative to help reduce the carbon footprint and water consumption related to our pets. My cats are in great shape!
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Response from TOMOJO
Thank you very much Claire for your review, we are super happy to count you among our MOJOLOVERS! Have a very nice day!
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Charlotte
Rating: 5 out of 5
My dog loves them. He has never eaten better since I started giving him Tomojo. I am delighted with the product, the service, and the efficiency of the team.
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Response from TOMOJO
A big thank you Charlotte for your kind feedback and welcome to the mojo adventure! Have a very nice day!
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Nikitacat
Rating: 5 out of 5
Nikita eats her kibble with pleasure. They are a little bigger than her usual ones but it doesn't bother her, I should mention that she is rather a small cat (3.7 kilos). To start the transition to Tomojo kibble, I mixed it with her old kibble. I don't want to buy her the supermarket kibble anymore because I know they are of poor quality and I think in the long run it would harm my cat's health, that's why I chose eco-friendly kibble and 100% protein (and yes, cats don't eat vegetables, only grass from time to time). Thank you Tomojo for creating kibble that meets nutritional, qualitative, and ecological commitments.
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Response from TOMOJO
Thank you for your great message. You have made the right gesture for the planet and for Nikita's health by adopting our kibble. We are happy to count you among our MOJO lovers!
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Silvi V.
Rating: 1 out of 5
Delivery too long...
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Response from TOMOJO
Hello Silvi. According to our records, your order placed on Thursday, February 27 arrived on Tuesday, March 3 (after a request for redelivery from you). If you have not received your order, please contact us at our email [email protected]. Thank you!
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Astrid
Rating: 5 out of 5
Very happy, fast delivery, and above all my cat loves them! He is in good shape and has a beautiful coat
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Response from TOMOJO
A big thank you for your feedback, we are delighted to learn that your cat is enjoying our kibble! Welcome to the mojo adventure!
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Cha
Rating: 5 out of 5
My dog loves it.
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Response from TOMOJO
Thank you very much Cha for your feedback! We love receiving this kind of review :)
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Patty B.
Rating: 5 out of 5
I was afraid that my cats wouldn't like them or that the kibble would be too big for them, thanks to the samples that can be purchased I was able to test, I find the idea great, because ordering this kind of thing online can be risky! So I fully support the sample idea and the concept of kibble in general!! Eco-friendly kibble ??????
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Response from TOMOJO
A big thank you Patty for your nice review and welcome to the Mojo adventure!
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Daniel V.
Rating: 5 out of 5
My cat immediately ate your kibble and then refused it afterwards! By mixing it with his old food, he started eating it again.
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Response from TOMOJO
Thank you very much Daniel for your feedback and encouragement. It is true that cats can be more difficult. We are happy to learn that your furball is still enjoying our kibble :)
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Anne A.
Rating: 5 out of 5
Excellent product! Excellent ecological approach!
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Response from TOMOJO
A big thank you Anne for your great review that gives us the mojo!
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Anne
Rating: 1 out of 5
Sorry for this rating but my cat did not want to eat them at all despite all the repeated attempts, tricks, etc. It's a shame because this product deserves to be encouraged given its ecological vision.
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Response from TOMOJO
Thank you very much Anne for your feedback. We take your feedback into account and you will soon be contacted by a member of the mojo team to get more details about your cat's behavior. Have a very nice day.
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Elsa B.
Rating: 5 out of 5
My cats enjoyed this new kibble.
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Response from TOMOJO
Thank you very much Elsa for this great feedback! We are delighted to learn that your cats are enjoying our kibble.
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Mirela B.
Rating: 5 out of 5
Package received very quickly. I took samples of the kibble for my cat to taste. However, he does not eat at all.
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Response from TOMOJO
Thank you very much Luminita for your review and encouragement. It is true that cats can be difficult when changing their diet. We recommend a dietary transition for your cat of about ten days. If you need more details, we can also send you our transition guide. Have a nice day!