TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
My little dachshund did not like the kibble at all. Impossible to finish a 2.5kg bag, he sorts, he spits out the tomojo kibble when mixed with other kibble. I found the concept super interesting but I am really disappointed. The kibble is not appetizing enough, however he eats the treats.
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Response from TOMOJO
Thank you for your feedback Juliette. Did you properly carry out the dietary transition? It can sometimes take longer for more sensitive dogs. Sometimes, even with a serious dietary transition, it can happen that our kibble is simply not to the taste of certain animals ??
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Alizé
Rating: 2 out of 5
Change in the quality of the kibbles: appearance and taste visibly because our cat no longer wants them at all while he loved them. As part of our subscription, we are left with a 7kg bag of kibbles at 60€ on our hands. After contacting customer service, no commercial proposal was made to us, but they understand my "frustration" (that gives me nice legs). So we stopped the subscription.
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Response from TOMOJO
Alizé, we are sorry that your cat no longer wants to eat his Tomojo kibbles. We take the quality of our products very seriously and we are always listening to our customers to improve our recipes. Unfortunately, we contacted our factory, which found no problems with this production. However, we will pass your feedback to our production team so they can take it into account.
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Yann K.
Rating: 3 out of 5
I am trying these kibbles because my cat has a regular skin allergy... and I have tested a large number of brands, different proteins (chicken, lamb, fish...) without seeing any differences. So for now, I am at more or less 3 weeks... and no change on the horizon. I am waiting to finish the bag to be sure. Otherwise, the smell is not very pleasant, and my cat who is never picky did not rush on them! He eats them now, but goes to scratch the bag of another brand that remains. Not convincing for now.
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Response from TOMOJO
Thank you for your feedback Yann! In the case of an allergy, it generally takes 8 weeks to see improvements. If after these 8 weeks, there are none, it surely means that his allergy is not due to the protein but perhaps to an ingredient (potato, sorghum, etc...) Regarding the palatability, it takes a few days for your cat to get used to the new protein, so it is normal that he did not rush on them. And sometimes, even with a serious dietary transition, it can happen that our kibbles are simply not to the taste of certain felines ??
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Claude J.
Rating: 2 out of 5
My dog refuses Tomojo kibbles I respected the transition by mixing well and putting less Tomojo than recommended but she has difficulty eating them and sometimes puts them aside while sorting them.
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Response from TOMOJO
Thank you for your feedback Claude. Did you properly carry out the dietary transition? It is important to do it well because the insect protein is unknown to your dog, you need to give her time to get used to it, and to also get her digestive system used to it.
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C. R.
Rating: 1 out of 5
The carrier did not deliver to my home as agreed but directly dropped the package at a relay point with several days of delay. The kibble was rolling around in the box because the bag was not sealed.
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Response from TOMOJO
We understand your frustration and we are sorry for everything Céline. As I told you during our exchanges, our offer still stands if you wish to order from us again!
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Collegue K.
Rating: 2 out of 5
Our dog loved the tombolo kibble until our order on February 6, now he avoids them and categorically refuses to eat them. Did you change the recipe? How is that possible? Thank you for your response. Aline
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Response from TOMOJO
Thank you for your feedback Aline. I confirm that the recipe has not changed. A member of the customer service will contact you to clarify this!
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Laurent D.
Rating: 3 out of 5
Relatively planet-friendly and balanced food, but the carbohydrate content is still far too high for cats. Once this issue is resolved, it will undoubtedly be a flawless product.
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Response from TOMOJO
Thank you for your feedback Laurent. According to our veterinarian, it is important to differentiate between digestible carbohydrates (dietary fibers) and digestible carbohydrates (mainly starch). Digestible carbohydrates are essential at an approximate dose of 8 to 15% depending on age and diet. Regarding digestible carbohydrates, we are between 25% for our cat recipes and 27% for our dog recipes. These are perfectly reasonable doses to ensure a long life in good health. A too high carbohydrate content is harmful and a too low content can lead to serious health problems.
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Mélissa K.
Rating: 3 out of 5
Personally, I am very happy with the composition of the kibble and my 3.5-month-old chihuahua puppy eats them without any issues but there is always a but… I find that he has lost weight… you can see the bones of his pelvis and I am afraid it is due to his kibble…
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Response from TOMOJO
Thank you for your feedback Mélissa, which we do not take lightly. Our customer service team will contact you to gather the necessary information and forward it to our veterinarian!
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Elodie A.
Rating: 2 out of 5
The idea is interesting to promote the use of insects more than other animals but in reality, the products still contain them (resting by email and other products) which disappointed me regarding the communication about it. My puppy didn't like the kibble too much either and they were a bit small in size compared to other brands including one that is completely transparent in its commitments from the start and 100% insects that we have adopted.
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Response from TOMOJO
Thank you for your feedback Elodie. Our motto every day at Tomojo is that we have nothing to hide. We never do transparency in small doses! As I mentioned in my email, it was an oversight on our part, which we corrected as soon as you informed us. You can see on our website (especially in our FAQ) that we do not hide the presence of hydrolyzed animal proteins in our kibble, it is indicated in all our product sheets. There was no bad intention on our part and I am sorry that you took it that way, even after seeing the response to your email.
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Shirousagi
Rating: 1 out of 5
My cats don't even want to taste it T-T For them, it's a no, both in kibble and treats..
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Response from TOMOJO
Oh no! We are sorry to read that ?? It's probably a case of neophobia: cats refuse to eat a new food, something they don't know. Did you properly carry out the transition? It's essential to get your cats used to this new protein, and you can make it last up to 3 weeks, so your little ones take the time to eat and digest the insect protein.
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Mauricette B.
Rating: 2 out of 5
Everything went very well, they loved it but the next day I had a little bit of poop at home, I think it changed them and gave them a slight but slight diarrhea and yet I mixed it with their usual food, now what I do is give them a spoonful in each bowl and everything is fine
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Response from TOMOJO
Thank you for your feedback Mauricette! It can happen that your little ones have diarrhea because it's an unknown protein for them, their bodies need to get used to it and their intestinal system too! That's why we recommend the transition, you did well to continue. They should get used to it and the diarrhea will disappear :)
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Carole R.
Rating: 1 out of 5
I wrote my current address when ordering, in the confirmation email the address was correct and my shipment was returned twice! I called the Post Office and they told me that the address was wrong!
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Response from TOMOJO
Carole, once again, we are sincerely sorry for this inconvenience. I hope that our email exchanges and the responsiveness of customer service have reassured you. In any case, your order is on its way, it will arrive safely this time!
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Jean P.
Rating: 3 out of 5
It's a product that remains expensive
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Response from TOMOJO
Thank you for taking the time to leave your review Jean-Pierre. The price per kilogram of insects is three to five times higher than a similar quality of meat. Moreover, we manufacture our kibbles here in Mayenne, which incurs a cost. We realize that our kibbles are more expensive than some other brands, which is why we have set up the subscription system (-25% on the first order and -10% on all subsequent orders) and the referral program (-25% on a non-subscription order) so that everyone can feed their furry friend with quality kibbles :)
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Fanny
Rating: 3 out of 5
Unfortunately, these kibbles make my cat vomit... But I have 7kg to use up so I mix them with regular kibbles to limit the damage..
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Response from TOMOJO
Fanny, some cats are more sensitive than others and your cat's behavior can be explained by neophobia, which is quite common among our feline friends! It is their intestinal system that firmly defends against an organism they do not know: insect protein. That's why we recommend a gentle dietary transition of 2 to 3 weeks, maybe even longer for cats that are very sensitive.
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Julien P.
Rating: 1 out of 5
I don't have an objective opinion on the ordered kibble, my dog who tends to eat everything refused to eat this kibble which seems to me a bad sign... I do specify that because of this I don't have enough perspective on the intrinsic quality of the food.
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Response from TOMOJO
Oh no Julien... A customer service member will contact you to try to clarify everything and find a solution.
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Ghyslaine
Rating: 2 out of 5
I would like to understand why my cat jumped on the TOMOJO kibble from the trial box and why it is snubbing the ones from the 7 kg bag if they are the same.
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Response from TOMOJO
Ghyslaine, I hope our phone conversation was able to clarify things for you a bit and that the solution found will work! ??
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Ire
Rating: 1 out of 5
I am extremely disappointed. My cat absolutely cannot tolerate these kibbles. At phase 1 of the transition, my cat was vomiting even though there were only very few of these new kibbles. Given the other reviews, I see that this is a recurring problem. I don't understand why nothing is being done to solve the problem.
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Response from TOMOJO
Hello Sarah, we are sorry to hear that our kibbles caused vomiting in your cat. It may be related to many things like neophobia in cats, the transition not lasting long enough... A member of the mojo team will call you to find out more!
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Greg
Rating: 1 out of 5
I tried to follow the transition instructions proposed by Tomojo for my kitten, and nothing worked as planned... She systematically turned her nose up at the Tomojo kibble, preferring the others. She preferred not to eat and be hungry (repeated meowing) rather than eat them... She ate a little, but only because there were
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Response from TOMOJO
Thank you for taking the time to leave your feedback Greg. Indeed, it is harder for some cats to get used to insect protein, this is called neophobia. They categorically refuse to swallow a protein they do not know, which is why the transition plays an important role. We recommend 2 weeks on our site, but depending on the cats, you can make it last longer. Nevertheless, I understand your reasons for stopping. As for the "satisfaction guaranteed or your money back" policy, we cannot afford to offer one at the moment Greg!
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Marianne H.
Rating: 3 out of 5
My Jango likes it moderately. But I don't give up at least 1x a day.
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Response from TOMOJO
Oh no Marianne :( Did you manage the transition well? It can be longer for some dogs! The key is perseverance ??
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Guylaine
Rating: 3 out of 5
Hello, my 2 cats appreciated the kibbles. Only downside: the potato starch, one of my 2 cats has a very fragile renal system and any food containing tubers is harmful to him... I forgot to check before buying... I give 3 stars for the ecological commitment and I hope for an improvement in your recipe...
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Response from TOMOJO
Thank you for your feedback Guylaine. We have integrated potato starch into our recipes because it is necessary for the metabolism and energy functioning of the nervous system of all animals. I am sorry to learn that your cat cannot consume kibbles containing it.
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Laurent C.
Rating: 1 out of 5
Given the price, it would be desirable to have packaging and a box of much better quality! Slightly torn cardboard and a bag open to 70% of its seal. In short: to be reviewed. Regards.
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Response from TOMOJO
Thank you for your feedback Laurent, I am sorry for the inconvenience. We have made the decision to choose paper packaging (and not plastic) so that our entire process, from the production of kibbles to the moment you receive your package at home, works in favor of sustainable development. Regarding the packaging, this necessarily means that we take the risk of having issues, like the one you mentioned. In summer, we encounter sealing problems at the top of the package, which we have reported to our supplier. When you notify us, we certainly find a solution (usually sending a new package). A member of customer service will contact you shortly :)
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Camille
Rating: 2 out of 5
A bit disappointed, I was hoping to have enticing treats that would convince my dog, unfortunately he doesn't want to eat them. So, some bags of treats that are a bit expensive with a composition mostly made of cereals.
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Response from TOMOJO
Thank you for your feedback Camille, sorry to learn that your dog did not appreciate his new treats. Our treats are more expensive than average because insect protein is 4x more expensive than traditional meat. Moreover, the presence of cereals allows the treats to have a better texture, provide fibers (to improve digestion and facilitate transit + give better volume to stools) and proteins and trace elements/vitamins like iron for example.
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Valentin
Rating: 2 out of 5
The delivery method of my subscription changed while increasing in price, for a service unable to deliver to my home.
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Response from TOMOJO
Thank you for your feedback Valentin. I hope our email exchanges have clarified the situation for you.
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Corinne L.
Rating: 2 out of 5
Hello very dear and my three cats don't like it, useless purchase
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Response from TOMOJO
Oh no Corinne ?? We have two recipes for cats: one without cereals and another with sorghum. If your cats didn't like the one without cereals, I can send you samples of our sorghum kibble to see if they prefer this one! The problem may also come from the dietary transition; you can try to make it last longer. It is very important for animals that are not familiar with insect protein and can turn out to be longer than expected for some animals. Regarding the price, our kibble is indeed more expensive than average not only because it is of superior quality but also because the cost of the raw material, the insect, is currently up to 4 times more expensive than traditional proteins.
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Valerie G.
Rating: 2 out of 5
Unfortunately, my two dogs (adult + puppy) gained weight after 3 months of consuming Tomojo. The kibble does not suit them and we find them too large in size.
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Response from TOMOJO
After our phone conversation, we are as sad as you Valérie ?? Thank you for the information you gave me to clarify this situation, I will get back to you as soon as I have feedback from the Research and Development department!
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Christine K.
Rating: 1 out of 5
Awful service I ordered beginning of May I still haven't got it delivered it to me And I don't understand French emails I get from delivery service is all in French I have no way to access to any information of my parcel. I made order from Canada Ontario . Delivery company never drop anything on my door Company should never charge on my credit card. Very disappointed on delivery service. Your company should hire ems Canada post
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Response from TOMOJO
Christine, we sent you several emails to deal with your order because of the country it was supposed to be shipped to (Canada). It was our first time shipping there and we wanted to make sure everything was crystal clear. You never replied to us, and that's why we didn't go through with your order. We never charged your credit card either, we were waiting for your reply and for you to get your order. I hope we can work this out.
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Thibaut D.
Rating: 2 out of 5
My two cats systematically vomited each meal after eating your kibble, they do not digest them at all (transition perfectly done as indicated). No problem with the delivery or anything else, but the kibble formula is clearly not amazing.
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Response from TOMOJO
Thank you for your message Thibaut. We are sorry to hear that... The dietary transition can take longer than expected for some cats. We advise you to try to extend it and of course we remain at your disposal to support you in this process. Our kibble has a very good digestibility rate because insect protein is highly digestible and we include ingredients in our recipes for the digestive comfort of animals: fiber intake, prebiotics, highly digestible single animal protein. Moreover, the extrusion process, which is a controlled cooking (temperature and pressure controlled), improves the digestibility of the product due to its conversion into an easily digestible form of the components of raw materials, both of animal and vegetable origin, as well as the complete disinfection of the food.
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Mathieu
Rating: 3 out of 5
I am sorry, it seemed to me to be a good solution for my chicken-allergic cat whose kibbles are full of it. Unfortunately, after gobbling up the first trial dose, he never wanted to eat the other two bags again. Yet I insisted! He is very picky, I really regret....
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Response from TOMOJO
Oh no ?? Did you properly carry out the food transition? It's a very important step in the process, it can even take longer than the 15 days we recommend. Some cats may have food neophobia, meaning they refuse new foods. The key is perseverance, Mathieu!
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Bill C.
Rating: 2 out of 5
My animals didn't really appreciate it
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Response from TOMOJO
Thank you for your feedback Bill. My advice is to extend the dietary transition longer. It is important for animals that are not familiar with insect protein and may take longer than expected for some animals. We remain at your disposal to assist you!
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Dominique E.
Rating: 3 out of 5
My dog is not too fond of the kibble after all, I have to mix it with pasta for her to eat.
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Response from TOMOJO
Oh... We are sad to read this :( It is probably due to a dietary transition issue. Some dogs sometimes need a more extended dietary transition. A team member will contact you to try to find out more, Dominique!
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Francoise C.
Rating: 2 out of 5
Hello, I am sorry to write this, but my 2 cats are not 'fans' of the insect kibble ??. Too bad, I liked the idea. So little by little I mix it with the others, and I will use the package like that. No need to say that I will not place any other orders. Great regret. Best regards.
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Response from TOMOJO
Oh no! A team member will quickly get in touch with you to try to find out more. For cats, the food transition period is generally longer; by the end of the package, they may have already changed their mind.
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Sophie D.
Rating: 3 out of 5
A bit expensive for what it is
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Response from TOMOJO
Hello Sophie and thank you for your feedback. Indeed, our kibble is more expensive than average, as it is of superior quality but also, and above all, the cost of the raw material, the insect, is currently up to 4 times more expensive than traditional proteins. We are hopeful to reduce these costs in the months and years to come!
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Zelome
Rating: 3 out of 5
The product is appealing but when you read the ingredients more closely, you realize that it contains a lot of peas which is not very recommended at least by my vet.
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Response from TOMOJO
It's like with everything, it's a question of balance! Our recipe was formulated by a veterinary nutritionist and depending on your pet's condition and eating habits, your dog may have different needs indeed.
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Kelly T.
Rating: 1 out of 5
I never received my package. I haven't heard back from Tomojo since 27/12. 1* for this customer service and follow-up that leaves much to be desired.
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Response from TOMOJO
We are sincerely sorry Kelly. After resending your order 3 times, with 3 different carriers, we have done everything on our side to ensure delivery. Fortunately, the last attempt worked :)
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Laurent M.
Rating: 3 out of 5
My cat is moderately fond of them and tends to vomit them at night.
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Response from TOMOJO
Hello Laurent, sincerely sorry to hear that. Did you follow a food transition phase before giving him the kibble? If your cat is very sensitive, you should not hesitate to make a gentle transition over several weeks to avoid upsetting his intestines.
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Céline
Rating: 2 out of 5
The cats enjoy the treats but completely snub the kibbles. I bought a pack for nothing!
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Response from TOMOJO
Oh no :'( . This is most likely due to a dietary transition issue Céline, a team member will contact you to try to provide a solution!
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Franck M.
Rating: 3 out of 5
First test after 10 days: my sterilized cat has adopted it.... But he is gaining weight at a glance!!
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Response from TOMOJO
Hello Franck! Feel free to adjust the portions, our kibbles are very well assimilated and so if you give him the same dose as the old ones he may gain weight, however make sure to take a smaller bowl to maintain the "full bowl" aspect and the feeling of satiety.
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Oriane
Rating: 3 out of 5
I really like the concept of this kibble and its eco-responsible side. Unfortunately, my cat is allergic to it and there is no possibility of refund...
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Response from TOMOJO
We are sad to read this Orianne, hypoallergenicity is precisely one of the strengths of our kibble. Don't hesitate to go through our discovery box next time if you want to test the products before adopting them :)
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Fiona B.
Rating: 3 out of 5
I am satisfied with the product and my cats and my dog too. The delivery is great. However, I am very disappointed not to have my 2 subscriptions on my PayPal. I am also a professional and it's very easy to do. So incomprehensible.
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Response from TOMOJO
Hello Fiona, and thank you for your comment, we are happy that your cat and dog like our kibble :) For the subscription, our partner works with Stripe and unfortunately not yet with PayPal. We hope to add new payment operators for the subscription as soon as possible!
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Madysone G.
Rating: 3 out of 5
Top service but my chihuahuas are not attracted to the treats, used to more industrial things. However, they eat the kibble mixed with other foods and the cats appreciate the treats..
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Response from TOMOJO
Thank you for your feedback Madysone! Indeed, if your cats are used to industrial kibble / treats and have very pronounced appetites, it is normal that they are less attracted to ours for the moment. The secret is to persevere! ???????????????
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