Customer reviews of TOMOJO

Hello Françoise, don't worry, some cats need a dietary transition of 2 to 3 weeks to get used to the new flavors of our kibble!

Hello Alice, we are sorry to hear that you had a bad experience with our kibble. The delivery issue you had is completely independent of Tomojo: we shipped your kibble within the allotted time. Chronopost indicates that you were delivered, we called the company for you and did what was necessary to determine the issue they had on their side. We are sorry to hear that this solution did not satisfy you.

Hello Pauline, we understand your disappointment! For some cats, mixing the kibbles is not enough, a real dietary transition over 2 to 3 weeks is necessary. A member of the mojo team will call you to advise you!

Thank you Martine for your feedback on our kibbles! It is very important to make a dietary transition over 2 to 3 weeks to get a cat used to the new flavors of its kibbles, especially for the most difficult cats. Unfortunately, with a 50g sample it was not possible for you to make such a transition!

Thank you Lucette for your feedback! We are sorry that you had a bad experience with our kibbles. It is very important to mix the old kibbles with the new ones over several weeks to gently get your 3 cats used to a new diet. Unfortunately, with only one 50g sample it was not possible for you to make such a transition, maybe a trial with a pack will be more conclusive!

Thank you Emmanuelle for your feedback! Did you properly transition your diet? It is very important to gradually accustom your cats to the new flavors of our kibbles.

Hello Marie-Annick, a food transition of 2-3 weeks should overcome their reluctance. A member of the mojo team will call you in the coming days to advise you :)

Thank you Tiphanie for supporting our concept! Have you done a food transition of 2-3 weeks? It is very important so that your cat does not develop neophobia, which means not recognizing a food as edible. A member of the mojo team will call you in the coming days to learn more!

Thank you Audrey! Indeed, a dietary transition is necessary for your cat to get used to the flavors of its new kibble. Two to three weeks of transition will overcome its reluctance!

Hello Etienne! We invite you to moisten your kibble so that they are easier for your cats to ingest. It is also very important to properly transition your cats to avoid developing neophobia: the non-recognition of a food as edible. A member of the mojo team will call you in the coming days to advise you!

Hello Véronique! If our kibbles seem a bit large to you, don't hesitate to moisten them so that they are easier for your cat to ingest. We also invite you to follow our transition guide that we sent you by email so that your cat can gradually get used to the flavors of its new kibbles.

Hello Damien, our boxes are designed to test and discover our brand. In addition to samples of our products, they contain selected products: eco-friendly wooden toys for cats as well as solid shampoos with natural ingredients for dogs. If you want an optimal quality-price ratio, we recommend ordering a 7kg bag of kibbles for your cat because, as you can imagine, the more you buy in large quantities, the lower the price per kilogram.

Hello Jean-Claude, we are sorry to hear that you did not enjoy the discovery box we had given you through our contest. Did you properly transition your cat's diet as we advised you to do by email? It is very important for your cat to get used to the unfamiliar flavors of a new diet.

Hello Elisabeth! To go from 2/6 to 6/6, I advise you to make a dietary transition for your 4 cats who have remained doubtful about their kibble. This will allow them to gradually get used to the new flavors of their kibble. And yes, felines have a sensitive palate! A member of the mojo team will call you in the coming days to advise you.

Hello Justine! Don't worry, it's a normal reaction in some cats and it has a name: neophobia. It's when a cat does not recognize a food as edible and this often happens when changing a cat's diet. To avoid this, you need to make a gradual dietary transition by slowly getting your cat used to the new flavors of its kibble. A member of the mojo team will call you in the coming days to give you good advice!

Hi Yuka! Thanks for the very useful feedback. Very sorry that you had this bad experience. It was unfortunately due to our logistics platform. We strive to reduce our carbon footprint and to improve ourselves. Again very sorry for the logistics problem.

Hello Heidi, have you successfully made a dietary transition with your cat? It is very important to gradually accustom him to the flavors of a new diet to avoid developing neophobia, which means not recognizing a food as edible. We will call you in the coming days to give you some good advice!

Hello Belinda! Have you made a dietary transition for your cat? It is very important for some cats to gradually get used to the new flavors contained in a new diet. If the kibble seems difficult for your kitty to swallow, don't hesitate to moisten it a little, it will be easier to ingest. A member of the mojo team will call you in the coming days to learn more and give you some good advice! Keep the mojo :)

Hello Marine, thank you for taking the time to give us feedback. A longer dietary transition would certainly help your second cat become a true mojo lover ;)

Hello Julie, thank you for supporting our concept! Have you made a dietary transition for your cat? It is very important for him to gradually get used to the new flavors of our kibble. Feel free to contact us by email at [email protected] to learn more, we will be happy to help you!

Hello Marjorie, we apologize for the bad experience you had! We automatically send our food transition guide written by our veterinarian in our order confirmation email, so you have indeed received it. Indeed, it is very important to properly carry out a food transition to gently support your cat's digestive system towards a new diet. A team member will call you soon to find out a bit more about what may have happened.

Hello Anaïs, thank you for sharing your problem with us. Did you properly carry out a food transition for your cat of at least 2 weeks? It is essential for your cat to get used to the new flavors of Tomojo kibbles. A member of the mojo team will call you soon to find out more about what might have happened and to give you good advice!

Everything is perfect. From advice to fast delivery, I highly recommend. And our Nestor is feasting!!

Thank you for your feedback, we are sorry that your experience did not go as planned! The composition of our kibble is indicated on our packages as well as on our website. You will find the ingredients, analytical constituents, and additives present in the kibble. Transparency about our products is therefore total as you also find the detail of the carbohydrate content of our kibble which seems to be a problem for you. Regarding carbohydrates, they are essential for your cat's health, there are 3 types: - The first, digestible sugars, simple like glucose or complex like starch (long chain of glucose) with slow assimilation. Without glucose in the diet, one can live thanks to a metabolic process of production from certain amino acids (called gluconeogenesis), but it is very costly for the kidneys and liver. - The second, insoluble sugars also called dietary fibers, are celluloses, hemicelluloses, pectins, gums, and mucilages. These carbohydrates will not be digested by carnivores, they are not sources of nutrients. However, they are absolutely essential for the very complex functioning of the digestive tract, particularly for its interactions with the intestinal flora and maintaining this flora at an appropriate level. - The third, associated carbohydrates, represent a very small fraction but are just as essential, we find them in certain plants and in yeast membranes. They play a role in nutrient absorption, help balance the intestinal flora, and stimulate the immune system. We know them better as fructo-oligosaccharides, manno-oligosaccharides, inulin... Therefore, kibble with too low a carbohydrate content would be dangerous for your cat. The carbohydrate content of our kibble is therefore adapted to your kitty's good health and we are even well below the maximum rates allowed by FEDIA. Finally, regarding the dietary transition, it is important to mix your cat's old kibble with its new ones to gradually get it used to its new diet over two weeks. A member of the Mojo team will call you in the coming days to learn a little more about your cat's behavior. See you soon!

Hello Jérémy, We are disappointed to learn that our kibble did not delight your cat's taste buds! Did you do a 2-week dietary transition to get your cats used to their new kibble? We will call you in the coming days to learn more about your cat's habits. See you soon :)

Thank you for your message! It is true that cats can be more difficult.. Did you properly carry out a 10-day food transition? It is very important for your cat's taste buds to get used to new flavors but also to avoid disturbing its digestive system. Have a very nice day from the mojo team!

Hello Evelyne, Thank you for supporting our approach! :) Have you gone through a transition period from her old kibble to Tomojo kibble? These ten days are very important for your furry ball to get used to a new diet. Regarding the carbohydrate content, we are well below the maximum rates allowed by FEDIAF. Food with too much protein can also cause problems as it would make your cat's kidneys work too hard.

Hello Anaïs, thank you for your feedback which we take very seriously. We will contact you soon to get more details about your cat's behavior. See you soon!

Hello Julie, Thank you for your comment. We hope that your cat's dietary transition is going well!

Hello Silvi. According to our records, your order placed on Thursday, February 27 arrived on Tuesday, March 3 (after a request for redelivery from you). If you have not received your order, please contact us at our email [email protected]. Thank you!

Thank you very much Anne for your feedback. We take your feedback into account and you will soon be contacted by a member of the mojo team to get more details about your cat's behavior. Have a very nice day.

Hello Marie Pierre and thank you for your feedback which we take seriously. We will contact you as soon as possible to better understand the reason for this refusal. Have a very nice day,

Thank you very much Solène for your feedback. It is true that cats can be more difficult when there is a change in their diet. We recommend a transition period of 2 weeks. We hope he will eventually be won over!

Hello Esther, thank you for your feedback and encouragement. Cats can sometimes be more difficult when changing their diet. Please feel free to email us at [email protected] to give us more details, we will take your feedback into account. Have a very nice day!

Thank you very much Aurélia for your feedback and encouragement. It is true that cats can sometimes be more difficult when changing their diet. Please feel free to contact us at [email protected] to give us more details, we will take your feedback into account! Have a nice day!

Hello Sandrine! Thank you for your feedback. Indeed, on our samples we do not have the space to put the entire composition but it is fully available on our website www.tomojo.co :) Rest assured, it is included on the other packages!

Thank you very much Romain for your feedback that we will study carefully. It is true that cats can sometimes be more difficult when changing their diet. We recommend a dietary transition over a few days :) Please feel free to contact us at [email protected] to receive our transition guide by email. Have a nice day!

Hello Patricia, thank you for your feedback. We will contact you regarding this delivery issue. Have a nice day!

Thank you Sylvie for your feedback. Your opinion is very important to us and helps us improve our products. We will contact you to get more information on this matter.