TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
I love what you do, the concept is really great but I have to give 3 stars because my cat doesn't like the smell (and the taste apparently, because he bites them and spits them out of his bowl). But well, I mix them with kibbles he likes and even if he ends up sorting (yes, I swear...) he still eats a few, and I'm happy because it gives him extra protein ?? !
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Response from TOMOJO
Thank you Maha for your review! The dietary transition in cats is always a bit longer and more complicated. We hope your furball will get used to our kibbles.
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Pascal L.
Rating: 2 out of 5
After a successful first tasting of the kibbles, my cat refused to continue the experience by not eating any more Tomojo kibbles. I had to go back to kibbles he is used to consuming....
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Response from TOMOJO
Hello Pascal, Thank you for your feedback. The dietary transition in cats can be quite complicated. We are in the process of improving the recipe for cats and your feedback is very helpful.
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Marcelle P.
Rating: 2 out of 5
The appeal of your products is undeniable! My dog, who is very picky, enjoyed them! However, despite the precautions taken for the gentle integration of your kibble into her diet (20% of her ration to start), she had serious diarrhea for 3 days. I therefore stopped the trial.
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Response from TOMOJO
Hello Marcelle, thank you for your review and your valuable feedback. The transition for dogs is difficult and can sometimes take time. However, we are passing this information on to our veterinarian.
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Emmanuelle
Rating: 1 out of 5
I really like the promise of Tomojo, unfortunately my cat vomits the kibble whereas until now she had never had a problem changing brands of kibble.
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Response from TOMOJO
Hello Emmanuelle, thank you for your review. The dietary transition in cats can be quite complicated. We are currently improving the recipe for cats to avoid these problems in the future and your feedback is very helpful.
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Florence N.
Rating: 1 out of 5
I tried twice to give the kibble to my cat who vomited everything. Apparently he can't digest them! I stopped and everything returned to normal.
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Response from TOMOJO
Hello Florence, Thank you for your review. The dietary transition in cats can be quite complicated. We are currently improving the recipe for cats and your feedback is very helpful.
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Francois
Rating: 1 out of 5
Order still not received
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Response from TOMOJO
Hello François, We have just contacted you by email regarding this matter: we fear that additional shipping delays may apply due to the strikes, and we are sorry about that. Please do not hesitate to get back to us if the delay is extended by another week, we will do what is necessary to resend your 3 samples!
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Sarah P.
Rating: 3 out of 5
I received my big package of cat kibble quickly. However, I also ordered a sample of Tomojo for dogs that was not in the package... Otherwise, my cats liked the kibble at first when I gave it as treats, but now, after 4-5 days of transitioning to Tomojo kibble: they are turning their noses up at it. One of my two cats was a bit sick (vomiting) on the 3rd day. I think a slow transition is more appropriate than doing it in 1 week. I hope they will soon be completely used to it.
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Response from TOMOJO
Thank you very much Sarah for your feedback! Indeed, samples and packages are not sent from the same place, which can lead to a slight delay in delivery. The dietary transition in cats can indeed take a bit longer. Don't hesitate to get back to us to keep us updated on your furry friends' taste preferences :)
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Amandin
Rating: 3 out of 5
Hello, I didn't give just one star because your concept is great but regarding my cat, two attempts, 4 vomits... Too bad.
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Response from TOMOJO
Thank you very much Amandin for your encouragement. We are sorry to learn that your cats do not appreciate our kibbles. The dietary transition in cats can indeed take a bit longer. We take your feedback into account to improve our products :)
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Lns
Rating: 3 out of 5
Fast and careful delivery. Appealing product whose composition is acceptable sparingly for dogs but not so much for cats, too rich in carbohydrates and starch. Composition to be reviewed.
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Veronica
Rating: 2 out of 5
My cats didn't like it at all!
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Response from TOMOJO
Thank you very much Veronica for your feedback. We take your opinion into account to improve our products :)
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Agathe
Rating: 3 out of 5
I am personally very satisfied with Tomojo (ethics, delivery, packaging) but unfortunately my cat does not like this kibble :( This is not the first time she refuses to eat kibble, she has her tastes and despite the transition, she does not like these. It's a shame because I liked the principle. If the range expands with different flavors, I will try again.
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Response from TOMOJO
Thank you very much Agathe for your very positive feedback! We are sorry to learn that your cat does not like our kibble. We will keep you informed if the range expands :)
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Sabrina
Rating: 3 out of 5
My cat loved it. But unfortunately, the composition leaves something to be desired. Too many potatoes. Too many carbohydrates. To be replaced with sweet potatoes in the meantime or something else?
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Response from TOMOJO
Thank you Sabrina for your feedback. Our recipe is formulated by veterinarians specialized in canine and feline nutrition. The starch level is completely in line with veterinarians' recommendations: starch is indeed part of digestible carbohydrates, the main sources of energy for your cat. Feel free to contact us at [email protected] for any other questions. :)
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Tatiana D.
Rating: 3 out of 5
I need to give more food to my dog who is hungry with these kibbles
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Response from TOMOJO
Thank you very much Tatiana for your feedback. We take your input into account to improve our products.
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Annabelle C.
Rating: 1 out of 5
I do not recommend these kibbles!
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Response from TOMOJO
Hello Annabelle, thank you for your feedback. Could you give us a bit more detail regarding your opinion? This would help us improve our products. Thank you very much!
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Patricia M.
Rating: 3 out of 5
My dogs were not fans, too bad.
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Response from TOMOJO
Thank you Patricia for your feedback. We are sorry to hear that your dogs did not like our kibbles. We will keep your feedback in mind to improve our products. :)
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Matthieu D.
Rating: 2 out of 5
My cat does not eat it
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Response from TOMOJO
Thank you very much Matthieu for your feedback. Your opinion is important for improving our products! :)
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Aurélie
Rating: 1 out of 5
Unfortunately, my cat vomited them right away, I didn't dare give them to him again... This is the first time this has happened. They don't seem to suit him at all.
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Response from TOMOJO
Thank you Aurélie for your feedback. We pay great attention to it to improve our products.
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Maxime M.
Rating: 1 out of 5
Unfortunately, it has been 12 days since I placed my order and still zero news about it. 5€ for that is too long. And I have to buy other kibbles on the side which is too expensive for me, so not profitable. =\
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Response from TOMOJO
Hello Maxime. It seems that there has indeed been a problem with your order. Our team will contact you to resolve it. We are really sorry for the inconvenience.
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Mc G.
Rating: 3 out of 5
Well, my cats are picky... They didn't like it. Sorry
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Response from TOMOJO
Thank you very much MC for your feedback :) We are sorry to hear that your cats did not like our kibbles. We will keep your feedback to improve our products.
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Julie
Rating: 3 out of 5
My cats didn't like it... that's too bad! I love the concept!
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Response from TOMOJO
Thank you very much Julie for your feedback. We take your opinion into account to improve our kibbles! :)
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Richard C.
Rating: 3 out of 5
because the cat doesn't like it
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Response from TOMOJO
Thank you very much Richard for your feedback. We are sorry to hear that your cat did not like our kibbles. We take your opinion into account to improve our products :)
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Flavien
Rating: 2 out of 5
Fast delivery, all good. However, my cat vomited everything and didn't touch his bowl afterwards. Apparently, the taste must not be great,...
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Response from TOMOJO
Thank you very much Flavien for your message, we pay great attention to it to improve our products. We are sorry to hear that your cat did not enjoy our kibble.
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Steph
Rating: 3 out of 5
One of my cats ate it, but the other one didn't
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Response from TOMOJO
Hello Steph! Your feedback is very important, we pay great attention to it in order to improve our products. We are working hard so that soon the recipe will be appreciated by all your cats.
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Ingrid F.
Rating: 2 out of 5
My cat did not digest your kibble, at first he ate quite a bit and I was delighted but then he vomited it every time... and now he doesn't want it anymore! It's a shame!
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Response from TOMOJO
Hello Ingrid, We are sorry that your cat had such reactions. Thank you for your feedback, we pay great attention to it and it will help us improve our products.
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Elise B.
Rating: 1 out of 5
I ordered 2 samples of your kibble for my dog and my cat, unfortunately my dog cannot tolerate them, she vomits everything a while after... I tried 3 times mixing with her usual kibble and 3 times she vomited... As for my cat, she didn't touch it, and they are a bit too big for her small jaw... I would have loved for them to like it... I would have tried... Best regards
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Response from TOMOJO
Hello Elise, Thank you for your review. We are sorry that your furry balls could not tolerate our kibble. Your feedback is very important, we pay great attention to it in order to improve our products.
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Mathilde S.
Rating: 2 out of 5
My cats got sick regardless of the proportion of kibble mixed with their usual kibble and I find the sugar content too high so I will not recommend it
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Response from TOMOJO
Hello Mathilde, Thank you for your feedback. We are sorry that your cats had such reactions. Your feedback is very important for us to improve our products. We pay great attention to it and thank you for your return.
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Aini
Rating: 3 out of 5
My cats and my dog loved the kibble, that's why I give 5 stars, however I would have loved for there to be no animal products in the composition.
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Response from TOMOJO
Hello, We are delighted that your furry friends enjoyed our kibble and we thank you for this feedback. While we are very proud of our recipe, we are not perfect. Our current production system does not allow us to avoid incorporating duck fat into our kibble, but it does come from the Southwest! This is a topic that is close to our hearts and we are working on a solution to replace it. Thank you very much for your feedback.
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Ck
Rating: 3 out of 5
Very good concept but unfortunately my cat did not like the kibble at all!
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Response from TOMOJO
Hello Claudine, It's a shame that your cat did not appreciate our kibble but we will not despair of being able to have him try it again next time. Thank you very much for your feedback.
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Dominique R.
Rating: 3 out of 5
Not easy to find kibble to order in bags on the seb site. Too many advertising emails But excellent product that deserves 5 stars
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Response from TOMOJO
Hello Dominique, thank you very much for your feedback. We are delighted that our product pleases you! We apologize for this mix-up regarding our newsletter, it will not happen again :)
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Mng
Rating: 2 out of 5
The price. Otherwise everything is ok!
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Response from TOMOJO
Hello, We have indeed noted this remark and our new recipe is marketed at a lower price than the old one. Furthermore, we have a referral program that allows the referrer and the referred person to save 25% on their next order! We strive to make our products accessible to everyone. Thank you very much for your feedback.
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Guenael D.
Rating: 1 out of 5
I bought a sample that I never received.
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Response from TOMOJO
Hello Guenael, You indeed ordered a cat sample on our site on June 7th. We processed your order the next day and the tracking (https://www.laposte.fr/outils/suivre-vos-envois?code=3Y00163540252) indicates that your package has been in your mailbox since June 12th. We are sorry for this delay. If you wish, we can send you a new sample. Thank you again for your feedback.
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