Customer reviews of TOMOJO

Delivery, packaging, kibbles, composition, palatability, everything is perfect for cats and dogs

Cats do not like Tomojo kibbles

Very good products really adapted to the healthy diet of dogs and cats

5.5€ for a fast delivery that ultimately took nearly a week..

Super kibbles appreciated by my cat and seem more nourishing than those I used to buy at my vet. I have been subscribed for over a year and I still appreciate Tomojo! The ability to easily change the delivery date and to be delivered ultra quickly makes the service very convenient. All that's missing is a pâté offer for it to be perfect!

I thought about buying kibbles without the presence of animal products because it is boldly branded everywhere on the site as being insect-based... Except that there is

inside, and I unfortunately realized this upon receipt. It is well indicated on the site, but you really have to want to look closely at the composition. I find it quite misleading...

without the presence of animal products.

A customer since the beginning. Always satisfied with the product and ultra-fast delivery! Perfect

Order (subscription) received on the scheduled date. Pleasant phone contact, effective and quick handling of requests.

I am delighted to have chosen these kibbles for my dog Tézy! She enjoys these kibbles and the customer service is really accessible.

My dog loves this food and we are very happy, hope you can come to Mexico soon ????????

the delivery is fast moreover my cat loves them she is crazy about them Moreover the fur is shinier and does not fall out I had a hard time finding them I bought them at Truffaut but they no longer make them and I looked on the website and saw that we could order them directly from you

My five appreciated the Tomojo treats

A responsive customer service and attentive care. A always fast delivery so you never run out!

Perfect product for Hadès, he loves it!!

My little Ursule appreciates your kibbles and I am delighted to contribute to an eco-friendly approach.

My cats started the Tomojo kibbles almost a month ago. The time for transition, today they only have these kibbles and they love them!!! They are satisfied faster and eat less in quantity than the old ones they had. I highly recommend!

Delivery OK Product OK

Louna consumed Tomojo for 2 years then no longer wanted it. I tried commercial brands (Ultima, Frisquies) for about a year: it worked but I started Tomojo again recently and... it works again!

My girls love the treats... and I don't feel guilty about their health!!! The pack lasts a long time, since 6 treats maximum per day.

My dogs love Tomojo and moreover one of my dogs who had skin problems no longer has them!

Perfect fast delivery, product very appreciated by my cat

A treat that my cat loves. Fast delivery. What a pity that the 6 bags ordered recently have a DDM of 06/09/23. Not cool! PS. After a phone call from Tomojo's customer service, which is quite rare for a company, a commercial gesture was granted to me. My cat thanks you ??

Very fast delivery via Chronopost, excellent quality kibble and good size, solid and resealable paper packaging (another ecological plus). My cats have started their dietary transition. Not only do they tolerate this kibble very well, but they already only want this one and are turning their noses up at the old range. Very happy with my purchase which will help reduce our carbon footprint for all 6 of us!

Quick and efficient with a lot of leeway to manage the subscription

Excellent customer service - they respond very quickly and are very sensitive to customer issues. We had a problem with a bag of kibble and they immediately offered us another one. The kibble is very much liked by our dog!

The kibble arrived very quickly and my dog loves it! He is still in the dietary transition period but it is going better than the previous ones and he did not have an allergy crisis even though it is very recurrent for him! All positive for now and it's good for the planet!

Good communication. Fast delivery. My cat loves it. I made this choice for my cat's health and out of ecological and ethical conviction.

I first ordered the discovery box for cats from Tomojo and I was very positively surprised: my cat loved them, he even preferred them to his usual kibble from Royal Canin Veterinary and had no bad reaction even though he is very allergic to the vast majority of kibbles and is therefore on a strict hypoallergenic diet. Delighted with this first experience and finally being able to switch to kibble that is good for my cat's health and much better ecologically, I took a subscription for the Sorghum kibble. The order went very well, the website is very smooth and easy to use, however I had an issue with the delivery by GLS in Belgium. The package was never delivered and I therefore contacted Tomojo to find a solution to this problem. Their customer service was very quick to respond and my order was refunded. After seeing with GLS what the issue was, they also refunded my shipping costs and even refunded my 20% discount on my first order on my next order. It's really great to be able to have quality kibble that is much better ecologically while having accessible and attentive customer service. The only small problem I would highlight is the price of delivery in Belgium which is quite expensive, but it is surely more due to the delivery company than the brand itself.

Excellent planet-friendly cat food, my feline loves these biscuits ??.

The transition to Tomojo kibble went well. My cat is quite picky but she adopted them without any problem thanks to a gradual transition to replace her old kibble.

After a small problem during delivery, customer service was very responsive and understanding. I was able to receive a new bag of kibble quickly, and my two cats love them!

No delivery issues as usual!

At the time stated!

My 2 cats loved it, miracle, so Tomojo will be part of my list of products that I order regularly, without wanting a subscription. I mix a cocktail of 3 products each week even if it's not a very good veterinary advice. It works for us. My 3rd one picked up from the street 10 days ago doesn't fuss, as long as there's something in the bowl he goes with the flow! I think it's good to vary protein sources.

My two cats and my dog unfortunately did not like the insect kibble at all... the puppy kibble is also too small for a medium-sized dog (5-month-old husky). I would have tried, too bad. Otherwise, the service offered is very good.

The cats transitioned to this new food without difficulty.

Great brand, but.... coordination problem for delivery: often issues with the logistics site (packages that could not be delivered due to a so-called absence, three-day delay.....) Personalized welcome, advice, flexibility on dates, all of this is very pleasant.

New package not accepted by my cat. He vomits with every intake, even mixed with other food, and now refuses to touch his bowl if there are these kibbles inside. Yet, I have been giving him Tomojo for a long time even though I had reduced the proportion due to the price. New recipe or just my cat changing, I don't know, but it's not working. Too bad.