TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Innovative and environmentally friendly kibbles that respect animal health, my cat loves them!!
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Response from TOMOJO
Thank you for your feedback Barbara, we are happy to hear that! Happy holidays ??????
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Colette L.
Rating: 5 out of 5
My cats love it!
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Response from TOMOJO
That's great Colette! The team is at your disposal if you have any questions :)
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Spetebroot
Rating: 2 out of 5
My cat doesn't like it at all...
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Response from TOMOJO
We are sad to hear this Muriel, a team member is on it and will soon get in touch with you to provide advice and try to learn more about your experience.
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Mathilde N.
Rating: 5 out of 5
The kibbles are very suitable for my puppy, he is a 4-month-old drathaar. We walk a lot and the kibbles seem to suit him perfectly!
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Response from TOMOJO
Thank you Mathilde, indeed our kibbles are formulated for puppies (and kittens) from 3 months by adjusting the portions :) we are happy to have your little Drathaar with us! ??
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Corinne H.
Rating: 5 out of 5
Good, the cats ate everything ?????? Thank you
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Response from TOMOJO
Here's some good news Corinne :) we're not far if needed!
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Romy Z.
Rating: 5 out of 5
I am delighted with the Tomojo kibbles. The animals are enjoying it. Thank you for everything.
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Response from TOMOJO
Thank you for your little message Romy! We can't wait to see you with your furballs ??.
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Corentine R.
Rating: 5 out of 5
1st order of the small sterilized cat bag to test: fast delivery, nice packaging and happy cat :) I will order the large volume next time to pay less shipping fees.
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Response from TOMOJO
Thank you Corentine, that's a good idea, don't hesitate to subscribe to our subscription offer to benefit from -10% on your next order! :)
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Barbara F.
Rating: 5 out of 5
I tested the 2 treat formulas, 2/3 of our cats liked both flavors. The idea of the plantable card with the seeds, the mice as gifts, was unanimously appreciated by our 3 cats.
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Response from TOMOJO
Thank you for your feedback Barbara, it’s a pleasure to welcome 3 more cats! After this discovery box, we are very happy to see you try with more kibbles. We remain at your complete disposal to assist you in the transition of your cats.
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Christian L.
Rating: 5 out of 5
Fast service
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Response from TOMOJO
???? The team is on deck to deliver to you as quickly as possible during the holidays :) see you soon Christian!
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Mehmet A.
Rating: 5 out of 5
Order received the next day!! Top product, our cat loves the kibbles and treats, great initiative with these insect kibbles.
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Response from TOMOJO
Thank you very much for your encouragement Mehmet, we are doing everything we can to deliver to you as quickly as possible, especially as the holidays approach! We remain at your disposal if needed. ?
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Kira
Rating: 5 out of 5
Fast shipping and very careful! Great communication (via Instagram), it’s very pleasant ?? I had just taken a discovery pack with a toy, unfortunately Tomojo did not receive the toy from the supplier. Not only did I get another small toy, but I was quickly refunded!
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Response from TOMOJO
Thank you for your very kind message Kira, we are delighted to hear that. We always strive to find a solution if a problem arises and to communicate as much as possible with our community! We can't wait to see you, see you soon :).
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Nadine
Rating: 5 out of 5
My little cat is enjoying the Tomajo kibbles.
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Response from TOMOJO
Thank you Nadine, see you very soon with your cat then? ?? We are here if needed, don't hesitate :)
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Lau C.
Rating: 5 out of 5
Great, fast delivery, according to my dogs the kibble met their expectations. I'm finishing my bag and I think I'll reorder.
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Response from TOMOJO
We can't wait to see you with your dogs! ?? Don't hesitate to subscribe to benefit from -10% on delivery, but also from our dedicated customer service 7 days a week, the direct line with our veterinarian, and many other advantages reserved for subscribers ??
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Nicos406
Rating: 5 out of 5
Always very good quality kibble and very nice packaging, the cat is always very happy, thank you for his little toy, they can't let it go.
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Response from TOMOJO
We are very happy to hear that, thank you for your feedback, we hope to see you again soon to maybe try with more kibble this time! :) ??
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Éliane
Rating: 5 out of 5
My cat immediately loved this kibble! I'm very happy, thank you.
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Response from TOMOJO
That's great Eliane! We are delighted to hear it, we remain at your entire disposal if needed ??
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F L.
Rating: 5 out of 5
Quality product, very nice packaging and zero waste ;-))
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Response from TOMOJO
???? ! Thank you for your kind words, see you very soon!
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Marc ..
Rating: 5 out of 5
Following a supply issue with small cat toys, my order was delayed. After contacting the Tomojo team, I received free shipping... it's a nice commercial gesture. Thank you again for my cat who loves his little toy and adored the samples.
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Response from TOMOJO
Thank you for your message and your patience Marc, it's completely normal for the gesture :) The most important thing is that you and your cat are satisfied! We hope to see you again soon at Tomojo!
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Anghelliq
Rating: 5 out of 5
Great experience, I discovered this brand on Instagram, and I was skeptical. It's quite surprising as a concept. But being in search of better kibble in every sense of the term for my cat. I took a discovery pack to start and he loved it, so I took the big 7kg bag and luckily, it went without transition! (While I had trouble getting him to swallow other kibble without cereals..) And the subscription program is nice, I took the recommended delay of 3 months between each bag to start. We'll see later to adjust the pace. In any case, the quality is present (yes okay I have never given store brands to my cat, I might have had to, it would have cost me less) but compared to his old brand of kibble I will save money (almost 200€/year) which is not negligible. So everyone is happy.
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Response from TOMOJO
Thank you for your comment! It's a good idea to start with a discovery box if you want to test our products, that way your cat gets used to a small portion of kibble and treats with insect protein. It's then easier to move on to a larger package. And if it helps lighten your wallet while improving your kitty's health, then that's great :) ??
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B.p
Rating: 5 out of 5
Package delivered quickly. Quality product. My 2 cats are enjoying it after 1 or 2 days of adaptation (vomiting at first despite following the dietary transition). I always do the transition to finish my old kibble but they prioritize the Tomojo kibble :-)
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Response from TOMOJO
Happy to hear that your kitties are enjoying themselves! ???? Indeed, the dietary transition is important for the most sensitive cats :), we are at your complete disposal to assist you in this process.
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Sp
Rating: 1 out of 5
I placed my order (discovery box) on November 23 and to this day I still haven't received the package... I was refunded 1.75€ (only!) as compensation for the delay in sending the box because an item was missing, I was only informed 10 days later about this inconvenience.
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Response from TOMOJO
Hello Marina, thank you for your comment, it is also thanks to your feedback that we can improve. We have indeed encountered supply issues with our cat toys in addition to the delays considerably extended by COVID (on average, carriers have added 2 to 3 days of delivery time) and we offered you a full refund or 50% of the shipping costs. Your package should not be delayed any longer, we remain at your complete disposal if needed. Please excuse us for this problem independent of our will.
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Marie-Coralie D.
Rating: 5 out of 5
Very happy! Our dog loves his kibble and his coat is much shinier! And we are happy to have a lower environmental impact!
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Response from TOMOJO
We are delighted to learn that our kibble is now part of your dog's diet. We are completely aligned and happy to have you with us :) Thank you for your commitment to our side!
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Anne F.
Rating: 5 out of 5
I had to contact Tomojo by phone and I was very well informed with professionalism and great kindness.
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Response from TOMOJO
Thank you for your message Anne, it was a pleasure to help you, you can also contact us via our social networks and at the email box [email protected] if you have a question or need help, we will always have a solution to offer you :)
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Caroline
Rating: 5 out of 5
Speed and compliance of the order
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Response from TOMOJO
That's great Caroline, thank you for your message, the team is at your disposal if you have any questions!
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Adele C.
Rating: 5 out of 5
Hello, we are happy with the kibble, both cats like it, and their fur is more beautiful, I recommend! Adèle
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Response from TOMOJO
Hello Adèle, thank you for your kind message! We are happy to have you with us and your kitties ??. If you have a question or need help, don't hesitate to reach out to us ??
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Coppens
Rating: 5 out of 5
Great, Roky loves you
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Response from TOMOJO
Thank you for your message Luc :) We are very happy to hear that! One more dog in the Mojo community :) We are at your disposal if you have any questions ??
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M. S.
Rating: 2 out of 5
The two cats don't want it, even after several days of trying. Sorry...
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Response from TOMOJO
Thank you for your comment Sébastien, we are sorry to hear that :( Have you observed a transition period of 2 to 3 weeks? It is important to respect this period for the most sensitive cats. We will contact you to provide our assistance in this regard.
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Jess Y.
Rating: 5 out of 5
Kibble immediately appreciated by the three cats in the house, who were already eating grain-free and high-protein kibble. Very beautiful and soft coat, unchanged compared to the old kibble, so perfect. However, significantly fewer vomiting issues with Tomojo kibble. I am delighted to have plastic-free packages. Thank you <3 It could be nice to schedule subscription deliveries weekly rather than monthly, because where I previously ordered 6/7kg in a month for the 3 cats, they still haven't finished their package after a month! :O They eat significantly less. I noticed a thinning on the most imposing male. Delighted. I recommend these kibbles without hesitation and am happy to contribute to advancing new alternatives.
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Response from TOMOJO
We are delighted to hear that Jess! We thank you for your commitment to our side. It is quite possible to schedule your deliveries weekly rather than monthly Jess, you can do it directly from your subscriber area, or at the time of the order. Do not hesitate to contact us if needed, we are at your entire disposal! ????
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Chagneau
Rating: 4 out of 5
The products please my little one and I am even surprised regarding the treats because usually outside of commercial junk she turns her nose up 😊 However, the price of the discovery box with two poor samples does not seem justified to me. I add that for cats it is even smaller! Needs to be reviewed because it spoils the pleasure of a reasonably ecological purchase and the quality that is really there.
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Response from TOMOJO
Thank you for your feedback Marina! We are happy to hear that your dog loved our treats! Our (old) Dog & Cat discovery boxes consist of 2 cat samples (100g), an original and hypoallergenic cat toy, 1 dog sample (50g), 1 pack of dog treats (150g), and a hypoallergenic soap for your pup. Moreover, all our boxes are prepared with care and a little surprise is slipped inside???? and all for 14.90€. I invite you to try our new discovery boxes, with our Moush treats, you might find more to your liking! ??
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Amelie G.
Rating: 5 out of 5
Delighted with the closeness between the brand and the customer. Original cat toy and madam appreciated the kibble.
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Response from TOMOJO
Thank you for your feedback Amélie, we are happy to have you with us, we hope to see you very soon with your kitty ??
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Frédéric
Rating: 4 out of 5
Product as described, delivery was a bit slow, I appreciated the commercial gesture of refunding the shipping costs.
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Response from TOMOJO
Thank you for your message and your understanding Frédéric :) Indeed, please excuse us for this delay, we are inevitably a bit impacted in our delivery times because of COVID and our partners as well. We hope to see you very soon! ??
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Aurore P.
Rating: 4 out of 5
The delivery person could not deliver my package without my building, I had to go to their depot.
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Response from TOMOJO
We are sorry to hear this Aurore, we have reported this issue to our carrier! If you encounter any further problems of this kind, please do not hesitate to contact us directly :) Thank you for your trust and see you soon.
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Sylvie H.
Rating: 1 out of 5
Hello, I am sorry but my cat did not appreciate his new kibble at all :( He didn't even want to taste it! The smell immediately repulsed him. I tried to mix it with his old kibble but nothing works... what else can I do? Thank you for responding. Best regards, Sylvie Houllevigue
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Response from TOMOJO
Thank you for your feedback Sylvie, it is also thanks to your critiques that we can improve! A team member will contact you to try to provide you with a solution, thank you for your commitment to our side! ????
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Kintzinger-Laurent D.
Rating: 5 out of 5
My two dogs have accepted their new insect kibble well, but not my cats. It is true that cats are more difficult.
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Response from TOMOJO
Indeed, cats are generally more sensitive, you need to be more rigorous than with dogs for the dietary transition to gently get them used to these new kibbles. We are at your disposal to assist you in this process!
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Sylvetta
Rating: 2 out of 5
My dogs and cats did not like it and there are few proteins in %
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Response from TOMOJO
Hello Sylvetta, it's a shame that your animals didn't like them! However, our kibbles are quite well provided with Proteins. Indeed, some kibbles display very high rates (40-45%) but your animal has a hard time assimilating them, the final result is a poor protein rate... We have chosen to put less protein, but of a superior quality, so that your animal assimilates it 100%.
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Céline G.
Rating: 5 out of 5
Correct but a bit expensive. Well accepted. 2 cats.
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Response from TOMOJO
Thank you for your comment Céline, we are counting on the development of the entomoculture branch to lower our prices! We have already lowered our prices by 15% since last year, but we continue our efforts!
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Virginie B.
Rating: 1 out of 5
Hello, I have explained several times that locavor orders must be delivered to the Javy farm at the Moulin de Laval 12120 centers. Now it has been 2 orders for the same customer that are I don't know where.
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Response from TOMOJO
Hello Virginie, we are really sorry to read this. Please remember to update your delivery details on the site, we have 3 different delivery addresses and our operator wanted to do well by choosing the delivery address specified on the locavor site. We will quickly sort this out, see you soon Virginie!
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Guylaine B.
Rating: 4 out of 5
I am very happy to have taken the step towards proteins not derived from industrial farming, which means animal suffering for me (even if worms are living beings too). However, my cats are having a hard time adapting and are vomiting. I followed the protocol for changing kibble. For now, I am at 1/3_2/3 so only at the beginning. My dog adapted immediately. He loves it.
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Response from TOMOJO
Thank you for your message Guylaine. The dietary transition can take longer in some animals. Don't lose hope, continue your transition, even if it takes a few more days to complete the steps. ?? We look forward to seeing you again. ??
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Geraldine C.
Rating: 2 out of 5
Unfortunately, even though these kibbles are very likely better nutritionally, my cat does not like them at all. I think we might need to add natural flavors to make them more appealing to cats...
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Response from TOMOJO
Thank you for your feedback Géraldine! We are taking note of your comments, we are working on a new recipe more appealing for cats, who are the most difficult to satisfy!
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Alexandra D.
Rating: 5 out of 5
My dog loves them; a small transition period is to be expected though...
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Response from TOMOJO
Hello Alexandra! Thank you for your relevant message, indeed, a period of dietary transition is sometimes necessary for dogs and also for cats! We assist you in this process thanks to our guide and our vet.
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Nicolas B.
Rating: 5 out of 5
Very good, the kibbles are appreciated by the dog and the cat
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Response from TOMOJO
That's great Nicolas, we made the pair! Thank you for your message, we are available if you need anything!!
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