TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
My cat's coat has really changed positively since buying this kibble! Great values and an eco-friendly gesture that fits perfectly. The only downside: I find it a shame that delivery is charged the same way at home or at a relay point. For that matter, it’s better to do it at home, but since this type of product is expensive, it adds to the budget.
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Response from TOMOJO
Hello, Thank you for your feedback and for taking the time to share your feelings. We completely understand your remark. Delivery fees are indeed the same at a relay point or at home, as they primarily reflect the actual logistical costs we incur from the carriers. Delivery fees are free for orders over 80 euros. We understand that budget is a real issue, especially for responsible and alternative food. We are constantly working on it, whether by optimizing our costs or offering alternatives. Thank you nonetheless for your trust, and do not hesitate to write to us if you have any questions or need to adjust your formula ??. Have a great day. The Tomojo team
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Catherine G.
Rating: 5 out of 5
Very good kibble
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Response from TOMOJO
Thank you for your feedback, and see you soon on tomojo.co ??
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Myriam C.
Rating: 5 out of 5
My cats love it!
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Response from TOMOJO
Great news, we are delighted that the kibble is unanimously appreciated ??
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Christiane L.
Rating: 5 out of 5
I find it very interesting that Tomojo makes kibble based on insects, this hypoallergenic food will suit all cats with skin or allergy problems or cats that need a higher protein intake. Very pleasant smell, even for humans!
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Response from TOMOJO
Hello, Thank you for your message and for sharing a bit of your cat's story ?? We completely understand that our kibble may not be suitable for all profiles, especially for the more fragile ones like yours. Our recipes are designed to be hypoallergenic, rich in protein, and digestible, but the size of the kibble can indeed pose a problem when there are no more teeth to chew. We take good note of your feedback – it’s this kind of concrete feedback that helps us improve. Thank you again for your trust, and a nice pet to your little survivor ?? The Tomojo team
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Marie C.
Rating: 5 out of 5
Very reactive when I wanted to change the delivery address for the holidays
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Response from TOMOJO
Thank you for your feedback! ?? We are always here to follow your kibble...??
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Rachel
Rating: 5 out of 5
The company is quickly reachable and accommodating. The samples are generous and my cats appreciated them. Very good kibble
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Response from TOMOJO
Thank you very much for your feedback! ?? We are delighted that your cats enjoyed our kibble. We always do our best to be reactive and accommodating!
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Catherine C.
Rating: 5 out of 5
Quality food for our darlings. A subscription that is easily adaptable and always a caring person to address any issues we may encounter.
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Response from TOMOJO
Thank you for your feedback! We are delighted that our kibble brings happiness to your darlings and that our team can easily support you. Always here for you and your companions! ??
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Jacqueline
Rating: 5 out of 5
Perfect, fast delivery.
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Response from TOMOJO
Thank you for your feedback! We are delighted that the delivery was fast and efficient ???
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Jeremy
Rating: 5 out of 5
Kibble appreciated by our cats.
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Response from TOMOJO
Thank you very much for your feedback! We are delighted that your cats appreciate our kibble ????
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Hamoche S.
Rating: 5 out of 5
A customer of Tomojo since the company's creation, I could only notice the benefits of this kibble on the health of my two dogs. I also appreciate the effort of this company that allows owners committed to the planet to make a significant gesture for its preservation. Moreover, I just had an issue with the delivery, the only one since the beginning of my membership, and I could see how much the team first mobilized to search for the lost package and then to send me another one as soon as possible... Received this morning.... All with kindness and a real investment in customer satisfaction. A huge thank you to the whole team.
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Response from TOMOJO
A huge thank you for your loyalty since our beginnings! Your words touch us deeply and motivate us to continue acting for the health of animals and the planet ????. We are happy to have been able to quickly resolve your delivery issue, and we remain always available if needed. Thank you again for your trust!
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Client C.
Rating: 5 out of 5
Very good, well organized, eco-friendly, easy to anticipate and schedule deliveries. Our dog has loved this kibble for several years.
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Response from TOMOJO
Thank you very much for your feedback! We are delighted that your dog has enjoyed our kibble for all these years, and happy that our delivery service makes your life easier! ??
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Poudras M.
Rating: 4 out of 5
Very satisfied with this kibble as it has transformed my little dog's life in every way: Vitality Digestion No more itching Odorless stools ??????????
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Response from TOMOJO
Thank you so much for your feedback ?? We are delighted to know that our kibble has brought so many benefits to your little dog ???? Vitality, digestive comfort, and well-being, that’s exactly what we aim to offer
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Caroline
Rating: 5 out of 5
Several years of use, three cats, they are still as sweet and healthy. Two of them had ten years of classic kibble, they adapted well and seem healthier.
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Response from TOMOJO
Wow, several years with Team Tomojo, it warms the heart ?? We are so happy to see your 3 cats in great shape (and even sweeter, we love that ?). Kudos to them for the transition after 10 years of classic kibble, true champions!
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Clara O.
Rating: 5 out of 5
Quality of service and delivery, Ethan and I are very happy!
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Response from TOMOJO
Thank you for this great feedback! We are delighted to know that Ethan and you are happy! A winning duo that pleases us to read ?
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Karla
Rating: 5 out of 5
I am very satisfied with the products. The subscription system with bulk delivery is perfect.
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Response from TOMOJO
Thank you very much for your feedback! We are delighted that you like our kibble and that the large format subscription makes life easier ?? Enough to treat your companion without ever running out of kibble ??
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Pascaline
Rating: 5 out of 5
Excellent site ?? Very good.
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Response from TOMOJO
Thank you very much for your positive feedback, it makes us very happy!
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Bastien
Rating: 5 out of 5
Order processed and delivered quickly.
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Response from TOMOJO
Thank you for your message! We are delighted that your order arrived quickly ??
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Aurélie D.
Rating: 5 out of 5
Satisfied with the service, the site often bugs so it's easier to call, we always have someone and we explain ourselves, that works very well for me. And the kibble is liked
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Response from TOMOJO
Thank you for your feedback! We take note regarding the site and are doing what is necessary to improve the experience! In the meantime, we are happy that you find help easily by phone and especially that the kibble is liked ????
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Serge
Rating: 5 out of 5
It works very well
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Response from TOMOJO
Thank you very much for your feedback. We are delighted that everything is going well with our kibble ??
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Manon
Rating: 5 out of 5
TOMOJO kibble is incredible in the sense that they are of exceptional quality which is evident in our cats. Their fur is beautiful and their weight is not affected. I highly recommend TOMOJO kibble.
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Response from TOMOJO
Thank you so much for your wonderful feedback. We are thrilled to see that our kibble contributes to the health and beauty of your cats. And a big thank you for your recommendation, it motivates us every day! ??
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Valerie C.
Rating: 5 out of 5
I modified my subscription and my request was immediately taken care of
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Response from TOMOJO
Thank you for your message. We are delighted that the modification of your subscription was done so easily. Our team is always here to help you – no hassle, and always with a smile (even from a distance ??). See you very soon! The Tomojo team
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Simon G.
Rating: 5 out of 5
Great! Very good quality product
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Response from TOMOJO
A big thank you for your feedback ??
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Morgane
Rating: 4 out of 5
The kibble is very good but it's the ordering process that is complicated every time. I wanted to postpone my order to go on vacation. The payment was processed but the delivery did not follow. I am disappointed
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Response from TOMOJO
Hello, Thank you for your message. We are sincerely sorry for this setback. As soon as we read your review, we tried to reach you several times by phone and left you several voicemails, without a response so far. Please know that if you had contacted us directly, we could have addressed the issue immediately – well before learning about it via Trustpilot. Our number is listed on our website in the 'Contact Us' section, and we are also available by email. Please do not hesitate to get back to us in any case. At Tomojo, just like the quality of our kibble, your satisfaction is extremely important to us. We always do our best to ensure that deliveries go smoothly, including when a subscription is modified or postponed. When a subscription modification or delivery poses an issue, we always do our utmost to intervene quickly. Thank you, nonetheless, for your loyalty, and our small dedicated team remains at your service. The Tomojo team
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Christian
Rating: 5 out of 5
Everything is fine
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Response from TOMOJO
Great news, thank you very much for your feedback ??
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Aude L.
Rating: 4 out of 5
Staff is attentive and communicates to solve/delivery for example
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Response from TOMOJO
Thank you very much for your feedback! ?? We make it a point to stay attentive and find solutions quickly. See you soon! ??
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Nicolas P.
Rating: 5 out of 5
Top-notch kibble, a great project, and a really practical subscription system. Moreover, customer service has always been responsive. I highly recommend!
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Response from TOMOJO
A huge thank you for this encouraging feedback! ?? We are thrilled that you like our kibble, our project, and the subscription system ???? And thank you for your recommendation, it means a lot to us! See you very soon!
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Paulette
Rating: 5 out of 5
For now, I have only bought treat kibble for my cat and he loves them.
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Response from TOMOJO
Thank you very much for your feedback! ?? We are delighted that your cat loves our kibble and treats ??
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Val
Rating: 5 out of 5
First purchase at a fair. More than satisfied with the treats for animals. I highly recommend. Animals love them and they are natural. Top-notch
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Response from TOMOJO
We are delighted that our treats have won over your animals ???? Your recommendation touches us a lot! ??
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Client
Rating: 5 out of 5
Good products and always fast deliveries. Moreover, the manager can be easily contacted which allows obtaining some information about the products. I advise
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Response from TOMOJO
Thank you for your message ?? We are delighted that our products please you, and that deliveries are always on time regarding speed. We continue to do everything to keep it as smooth for you as for your companion ?? See you soon! The Tomojo team
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Yann K.
Rating: 4 out of 5
Very good kibble: my cat is sensitive, and I have tested several quality brands... but it was a fiasco (diarrhea). With Tomojo, no more worries.
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Response from TOMOJO
Hello and thank you for your message ?? We are delighted to learn that your cat has finally found the kibble that suits him – especially after a not-so-easy journey on the digestion side. At Tomojo, we design our recipes so that our sensitive companions can eat peacefully, without compromising on quality or pleasure. Thank you for your trust, and a nice pet to your cat from us ?? The Tomojo team
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Cathy D.
Rating: 5 out of 5
Top kibble for our four-legged friends and a philosophy that matches our values.
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Response from TOMOJO
Thank you so much for your feedback ?? It always pleases us to know that our kibble delights the four-legged while echoing your values. This is exactly what drives us at Tomojo: to offer an alternative that is good for them and better for the planet ?? See you soon! The Tomojo team
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Isaléo
Rating: 4 out of 5
Careful, fast shipping, well-prepared package!
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Response from TOMOJO
Thank you for your positive review! We place great importance on the quality of the shipment and are happy that it shows. Looking forward to seeing you again soon! The Tomojo team
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Jacques
Rating: 4 out of 5
I only give 4 stars because the marketed foods are not organic. The rest is perfect and deserves 5 stars.
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Response from TOMOJO
Hello, Thank you very much for your review and your positive feedback on our service and products ?? We completely understand your expectation regarding organic farming. At Tomojo, we have chosen to work with insects as a protein source, as their farming consumes very little water, space, and generates little CO2 – making it a sustainable alternative, even without an organic label. Today, insects cannot be certified as 'organic' because there is still no regulatory framework allowing the labeling of insect farming according to organic farming criteria. But rest assured that we rigorously select each ingredient for its quality, traceability, and reduced environmental impact. Thank you again for your feedback, which shows your demand for more responsible food – a value we fully share ?? See you very soon! The Tomojo team
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Anaïs
Rating: 1 out of 5
Catastrophic!!! The manager stole my package!
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Response from TOMOJO
Hello, We would like to clarify that this comment does not concern Tomojo, but a confusion with another company. The customer contacted us privately and acknowledged having mistaken the company – we thank her for that. We have requested several times that this review be removed, as it does not reflect our service or our commitments or practices. We remain available for any questions or clarifications. The Tomojo team
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Claire
Rating: 5 out of 5
Delivery always on time! Excellent kibble and smells great!!!! My dog loves them!
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Response from TOMOJO
Thank you very much for your great feedback! We are delighted that the kibble pleases your dog and that the delivery is always on time. See you soon for new orders ??
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Geraldine J.
Rating: 5 out of 5
My cats love it and there are no adaptation issues. The stools are impeccable.
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Response from TOMOJO
Thank you very much for this positive feedback! We are thrilled that your cats have adapted well and that everything is going smoothly ????
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Catherine J.
Rating: 2 out of 5
Hello, I would have liked my girls to appreciate this insect-based kibble, but unfortunately neither of them likes it... What a shame!!!!
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Response from TOMOJO
Thank you for your feedback, even if it does not match the experience we hoped for your girls. Every cat has its preferences, and we understand your disappointment. Don't hesitate to write to us if you want to discuss or test other formats ????
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Regine
Rating: 5 out of 5
my dog really likes this kibble that suits him well
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Response from TOMOJO
Thank you for your message! We are happy that your pup has adopted our kibble ???? See you soon!
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Anne
Rating: 5 out of 5
It's Minouchette who enjoyed the treats! I will try the kibble.
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Response from TOMOJO
So great if Minouchette enjoyed it! We hope she will love our kibble just as much! Don't hesitate to let us know what she thinks ??
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Clara P.
Rating: 5 out of 5
Perfect for my four cats. I asked my vet to check the composition and he said it was of very good quality! Nothing to complain about, I recommend++
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Response from TOMOJO
Thank you for your ultra-positive feedback! We are thrilled that your four furballs approve, just like your veterinarian ??
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