Customer reviews of TOMOJO

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 745 published reviews

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 1, 2, 4 and 5 stars

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Véronique S.
Rating: 5 out of 5
I am very happy with the products made
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Response from TOMOJO
Hello Véronique, Your satisfaction is our priority! Thank you so much for your feedback.
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Mme I.
Rating: 5 out of 5
These kibbles are very high in protein and you need less than regular kibbles, which makes them financially very competitive. My dogs and cats have adopted them without any difficulty and digestion poses no problem. Finally, they all have incredible energy and even my old 19-year-old cat shows a certain dynamism!! A success!!
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Response from TOMOJO
Hello Isabelle, A big thank you for your feedback that motivates us immensely and we are delighted to know that our kibbles have superpowers!
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Julie C.
Rating: 5 out of 5
It's my dog and my cat who voted
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Response from TOMOJO
Hello Julie, We are delighted to know that your furry friends love our kibbles. A big thank you for your feedback! Keep the Mojo!
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Valerie P.
Rating: 5 out of 5
I was just curious about the concept, I wanted to offer a new experience to my 2 cats. We are very satisfied!! Research, ordering, delivery, everything was perfect and my little ones really enjoyed their meal ?? I will therefore reorder for everyone's pleasure!
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Response from TOMOJO
Hello Valérie Your message makes us very happy and motivates us to continue like this. Thank you so much for your feedback! Keep the Mojo!
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Fabrice B.
Rating: 5 out of 5
My cats liked them, I even tasted them, they are better than other brands but that's just my opinion.
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Response from TOMOJO
Hello Fabrice! Your satisfaction and that of your cats is our priority! We taste them too, aren't they adorable? Thank you again for your feedback!
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Christophe Z.
Rating: 5 out of 5
Very good and Pepsi liked it
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Response from TOMOJO
Hello Christophe, We are very happy to know that Pepsi likes our kibbles. Thank you so much for your feedback. Keep The Mojo!
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Nathalie R.
Rating: 5 out of 5
Hello. I just received my sample and my two cats, who are very picky, loved it. I think I will order but I would like to know the quantity to give per day. Thank you for your response.
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Response from TOMOJO
Hello Nathalie, This news delights us immensely. The quantity to give to your cats depends on their size. Your kibbles will be delivered with the product sheet where all this information is included. They are also available on our website in the "Quantity" tab: https://tomojo.co/products/chats-1-5kg. Thank you so much for your feedback. Keep the Mojo!
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Olivier
Rating: 5 out of 5
Very fast delivery and the quality really pleases the cat ;-)
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Response from TOMOJO
Hello Olivier, We are very happy to know that our kibbles please your cat. Thank you so much for your feedback. Keep The Mojo!
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Véronique G.
Rating: 5 out of 5
Fast delivery, without any issues. My 4 cats love it
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Response from TOMOJO
Hello Véronique, Your satisfaction and that of your cats is our priority. Thank you so much for your feedback. Keep the Mojo!
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Aurelie L.
Rating: 4 out of 5
It's been a few weeks since I received the kibbles. I have two 8-year-old spayed cats, one eats them and the other has difficulty adapting, so for now, I mix them with their usual kibbles. The quality seems quite correct, the kibbles are small and easy to eat (for my cats). They do have a strong smell, but I have already bought other commercial kibbles, labeled natural, that have the same smell, so it seems normal to me. I received them in a neutral package with a little apology note and a promo code since it wasn't the usual compostable packaging, good customer relationship. The delivery was super fast and done according to the rules of the art^^.
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Response from TOMOJO
Hello Aurélie, Your message brings us immense joy and motivates us for the future. We hope your second cat will adopt them soon. Thank you so much for your feedback. Keep the Mojo!
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Lea
Rating: 5 out of 5
Eco-friendly, carbohydrate levels OK, delivery without problems and it's the best quality-price ratio we've found. Our cats approve too ??
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Response from TOMOJO
Hello Léa, Your message brings us immense joy and motivates us to continue like this. Thank you so much for your message. Keep the Mojo!
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Mathilde C.
Rating: 4 out of 5
Too bad, I received the package in a terrible state, the box was not strong enough, and the post must have reinforced the package. Otherwise very good, my cat loves the kibble and the quality-price ratio is very good.
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Response from TOMOJO
Hello Mathilde, Thank you for your message. We note your remark of utmost importance to us as we assure you that we have sent you a package, in neutral packaging, in perfect condition. We are conducting our investigation with our logistics provider to find out the reason. We are happy to know that your cat liked its kibble. Thank you very much for your feedback. Keep the Mojo!
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Catherine G.
Rating: 4 out of 5
The package arrived looking unpresentable, all patched up. Also, the package had no logo. As for the kibble, I hope they will end his food allergy.
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Response from TOMOJO
Hello Catherine, Thank you for your message. We have indeed made several shipments in neutral packaging because our compostable packaging, with our logo and everything that should appear on it, has been delayed in production. We have followed up all these shipments with a note stapled to the order as well as an email summarizing what has been said earlier. Soon, our shipments will be made with the compostable packaging and we hope you will have the opportunity to see it for yourself. As for your second remark, which is very precious to us, we handed our carrier a package in impeccable condition. Such observations are surely due to transport and we are truly sorry for that. Please feel free to send us a photo of your package and the bag of kibble if this should happen again so that we can see with our logistics provider if we can proceed with another shipment. We hope our kibble will please your cat and that they will end his allergy. We look forward to hearing from you on this matter. Thank you so much for your feedback. Keep The Mojo!
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Christiane G.
Rating: 5 out of 5
Very good experience
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Response from TOMOJO
Hello Christiane, Your satisfaction is our priority. Thank you very much for your feedback. Keep the Mojo !
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Adeline
Rating: 5 out of 5
My cat gives 5 stars!
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Response from TOMOJO
Hello Adeline, Your cat is a hero! Thank you so much for your feedback which motivates us immensely. Keep the Mojo!
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Lucie P.
Rating: 5 out of 5
The dog tells me to say that everything was perfect.
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Response from TOMOJO
Hello Lucie, That's all we ask for! Thank you so much for your feedback which gives us the Mojo. Keep The Mojo
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Benoît
Rating: 5 out of 5
The idea of kibble with a lower carbon footprint than
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Response from TOMOJO
is very good. The packages arrived on time, and the responsiveness to each question is excellent.
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Madame A.
Rating: 5 out of 5
Hello Benoît, Your satisfaction is our priority. Your message brings us great joy and motivates us for the future. Thank you so much for your feedback. Keep The Mojo
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Response from TOMOJO
The cat loves it as much as his favorite kibble. And I received a commercial gesture without asking for anything (because the packaging is different from usual, and this is to ensure faster delivery!) And a little handwritten note is always nice. Don't change anything!
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Christian
Rating: 5 out of 5
Hello Amélie, Your satisfaction and that of your cat are our priority. Your message brings us great joy and motivates us for the future. Thank you so much for your feedback. Keep The Mojo
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Response from TOMOJO
Quality and compliance of the product with the description, speed of delivery. My Labrador dog and her friends love these kibbles that I distribute as rewards... I recommend these treats/kibbles...
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Lydia I.
Rating: 5 out of 5
Hello Christian, Your satisfaction and that of your dog (and his friends) are our priority. Your message brings us great joy and motivates us for the future. Thank you so much for your feedback. Keep The Mojo
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Response from TOMOJO
I received the kibbles within the announced timeframe and my 18-year-old cat, who doesn't eat much anymore (I've tried all the products sold in supermarkets), is enjoying Tomojo's kibbles. I am so happy! I initially tried the sample (very good idea by the way to offer samples). Thank you for everything, I will recommend your products to those around me.
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Vera G.
Rating: 5 out of 5
Hello Lydia, Thank you so much for your feedback. It's excellent news to know that your cat liked our kibbles. Thank you for all your feedback. Keep the Mojo!
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Response from TOMOJO
Thank you very much for your commitment, our cats are enjoying your kibbles and we really appreciated your customized message.
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Vaslin
Rating: 4 out of 5
Hello Vera, Your satisfaction is our priority. Thank you so much for your feedback and for your review. Keep the Mojo!
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Response from TOMOJO
Fast delivery, simple but effective packaging. The kibbles are appetizing; the only downside is that they are a bit too big for my Shetland. I will remain a loyal customer (and supporter!)
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Sandra Y.
Rating: 5 out of 5
Quick order, delivered in 2 days! And a very happy cat with its discovery. Perfect! A great idea the discovery bags :)
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Response from TOMOJO
Hello Sandra, Your message makes us extremely happy! Thank you very much for your feedback. Keep the Mojo!
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Eric
Rating: 5 out of 5
Our cat loved it!
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Response from TOMOJO
Hello Grenadine! If your cat is satisfied, so are we! Thank you so much for your feedback. Keep the Mojo!
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Solène
Rating: 5 out of 5
Excellent idea, very appreciated kibble, and shipping without issues!
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Response from TOMOJO
Hello Solène, Your message makes us very happy and motivates us to continue our approach. Thank you so much for your feedback.
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Mathilde S.
Rating: 2 out of 5
My cats got sick regardless of the proportion of kibble mixed with their usual kibble and I find the sugar content too high so I will not recommend it
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Response from TOMOJO
Hello Mathilde, Thank you for your feedback. We are sorry that your cats had such reactions. Your feedback is very important for us to improve our products. We pay great attention to it and thank you for your return.
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Monique G.
Rating: 4 out of 5
My dog and cat consume TOMOJO kibble and everyone is doing well. They seem to like this kibble. Time will tell, but as of today, I am satisfied.
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Response from TOMOJO
Hello Monique, We are delighted to know that your furry friends like our kibble and we hope it will continue this way. Thank you so much for your feedback.
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Ana A.
Rating: 5 out of 5
Excellent contact with the Tomojo team. Our dogs love the kibble.
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Response from TOMOJO
Hello Ana, Your satisfaction is our priority. Thank you very much for your feedback.
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Stephany D.
Rating: 5 out of 5
Great service, great kibble to recommend, my dog loves it!
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Response from TOMOJO
Hello Stéphanie, Your message makes us very happy. Thank you so much for your feedback. Keep the Mojo!
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Marielle G.
Rating: 5 out of 5
Very good product for small felines.
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Response from TOMOJO
Hello, Your feedback makes us very happy. Thank you so much for your feedback. Keep the Mojo!
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Bruno
Rating: 5 out of 5
Excellent customer service. Attentive and responsive. A young company to support for the well-being of the planet and our pets.
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Response from TOMOJO
Hello Bruno, Your message makes us very happy. Thank you very much for your feedback and for the encouragement!
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Malika W.
Rating: 5 out of 5
very very satisfied :))
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Response from TOMOJO
Hello Malika, If you are satisfied, so are we. Thank you so much for your feedback.
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Malika W.
Rating: 5 out of 5
Very satisfied with your product!!! My cat loved it and I am calm giving it to him :))
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Response from TOMOJO
Hello Malika, Your cat's happiness is ours too! Your message motivates us a lot. Thank you so much for your feedback.
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David B.
Rating: 5 out of 5
Awesome!!! My dog loves it!!!
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Response from TOMOJO
Hello David, We are very happy to know that your dog liked our kibble. Thank you so much for your feedback.
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Laura
Rating: 5 out of 5
Very good, I even managed to have it delivered to a pickup point!
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Response from TOMOJO
Hello Laura, Your cat finally got its kibble! We apologize that you were unable to receive your sample with your first order due to a problem identifying your mailbox. Thank you very much for your feedback.
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Baptiste R.
Rating: 5 out of 5
My cat appreciates
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Response from TOMOJO
Hello Baptiste, We are delighted to know that our recipe was liked by your cat. Thank you very much for your feedback!
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Bruno
Rating: 5 out of 5
Transparency and trust are the two words that come to mind for this young company. Healthy food for pets, which is not the case with what you find in supermarkets or at the vet. Paola, the co-founder, is attentive and responsive. I wish them all the best! A happy dog ????
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Response from TOMOJO
Hello Bruno, Thank you immensely for your feedback which gives us the Mojo, especially to Paola, motivated to spread the Mojo to more dogs and cats!
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Gwladys S.
Rating: 5 out of 5
My cats love it, even the pickiest ones. Very nourishing for my little Bengal. Plus, the smell is more pleasant than other kibbles.
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Response from TOMOJO
Hello Gwladys, Satisfying you and your animals is our main goal! Your feedback makes us very happy and motivates us immensely. Thank you very much.
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Thomas M.
Rating: 5 out of 5
When I opened the sample bag of kibble, my cat jumped on it, she didn't stop meowing to taste it. But what do you put in it? LOL My cat and I are totally on board, so we will switch to the larger size... Thank you for your beautiful eco-responsible work.
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Response from TOMOJO
Hello Thomas, A big thank you for your feedback. We are really delighted that the kibble pleases your cat and your message motivates us immensely for the future!
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Lucie
Rating: 5 out of 5
The kibble is super appetizing for Miami, who jumps on it when she has never done that for another brand. We are won over!
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Response from TOMOJO
A big thank you Lucie for your feedback. We are delighted that Miami is enjoying our products!