Customer reviews of TOMOJO

9 /10

Based on 1 745 published reviews

5 1 304 75% 4 210 12% 3 96 6% 2 63 4% 1 72 4%

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 1, 2, 4 and 5 stars

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Helene M.

Published on 26/06/2019 à 15h57

tomojo PWR thank you for everything

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Response from TOMOJO Published on 28/06/2019

Hello Hélène, Your message motivates us immensely. Thank you very much for your feedback.

Mng

Published on 26/06/2019 à 04h34

The price. Otherwise everything is ok!

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Response from TOMOJO Published on 28/06/2019

Hello, We have indeed noted this remark and our new recipe is marketed at a lower price than the old one. Furthermore, we have a referral program that allows the referrer and the referred person to save 25% on their next order! We strive to make our products accessible to everyone. Thank you very much for your feedback.

Paul

Published on 26/06/2019 à 04h11

The cat loved it, the planet loved it and we are satisfied! Almost the same price as good quality kibbles (royal canin etc.), same nutritional benefits and reduced impact for our planet. Everyone should get on board.

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Response from TOMOJO Published on 28/06/2019

Hello Paul, Satisfying you and your animals is our main goal! Thank you very much for your feedback.

Lionel

Published on 26/06/2019 à 03h03

The cats are very happy with the new formulation, I will be able to start buying it more consistently.

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Response from TOMOJO Published on 28/06/2019

Hello Lionel, Your cats are heroes! Your feedback makes us very happy and motivates us for the future.

Cédric T.

Published on 25/06/2019 à 17h54

My dog really enjoyed these kibbles. She adopted them right away. However, we should consider a smaller kibble size for mini dogs.

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Response from TOMOJO Published on 03/07/2019

Hello Cédric, Thank you very much for your feedback. We are delighted to know that your dog has adopted our kibbles. We note your comment and will certainly bring it to our improvements. In the meantime, we recommend wetting your kibbles to make them easier for your dog to consume.

Deslandes B.

Published on 25/06/2019 à 13h35

My cat loves them, he liked your kibbles.

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Response from TOMOJO Published on 28/06/2019

Hello Béatrice, Your cat is a hero! Thank you very much for your feedback which gives us more motivation for the future.

Marielle G.

Published on 25/06/2019 à 12h58

Two cats tested the Tomojo kibbles. One loved them, the other less so.

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Response from TOMOJO Published on 28/06/2019

Hello Marielle, It is unfortunate that the second one appreciated our kibbles less, but we will not give up on spreading the Mojo to more cats and dogs. Thank you very much for your feedback.

Guenael D.

Published on 25/06/2019 à 12h50

I bought a sample that I never received.

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Response from TOMOJO Published on 26/06/2019

Hello Guenael, You indeed ordered a cat sample on our site on June 7th. We processed your order the next day and the tracking (https://www.laposte.fr/outils/suivre-vos-envois?code=3Y00163540252) indicates that your package has been in your mailbox since June 12th. We are sorry for this delay. If you wish, we can send you a new sample. Thank you again for your feedback.

Caroline L.

Published on 25/06/2019 à 12h41

Very good experience, my dog loves it! Even though he is not necessarily a fan of change, he has always had the same kibbles and did not like it when I changed them the first time. Big + for the manufacturing details and ingredients, so we know what we are giving to our animals :)

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Response from TOMOJO Published on 03/07/2019

Hello Caroline, Thank you very much for this very nice review. We are delighted to know that your dog loved his Tomojo kibbles. This encourages us even more to continue our approach.