TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Hello, I am sorry to write this, but my 2 cats are not 'fans' of the insect kibble ??. Too bad, I liked the idea. So little by little I mix it with the others, and I will use the package like that. No need to say that I will not place any other orders. Great regret. Best regards.
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Response from TOMOJO
Oh no! A team member will quickly get in touch with you to try to find out more. For cats, the food transition period is generally longer; by the end of the package, they may have already changed their mind.
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Kelly T.
Rating: 1 out of 5
I never received my package. I haven't heard back from Tomojo since 27/12. 1* for this customer service and follow-up that leaves much to be desired.
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Response from TOMOJO
We are sincerely sorry Kelly. After resending your order 3 times, with 3 different carriers, we have done everything on our side to ensure delivery. Fortunately, the last attempt worked :)
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Madame L.
Rating: 4 out of 5
We are delighted with the cat kibbles, however I find that there is not enough information on the nutritional value, their manufacturing method, and their place of manufacture (maybe I searched poorly!)
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Response from TOMOJO
Hello Marion, very happy to hear from you :) To answer your question, our kibble is made in France, in our factory in Mayenne. They are cooked at low temperature to preserve the nutrients.
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Isa
Rating: 4 out of 5
Hello, I tested the fungfeed just before and they are a bit more protein-rich, but more expensive. Otherwise, it's very good: delivery on time, great for the environment, and my cat loves them.
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Response from TOMOJO
And yes finally! We are happy to have you by our side Isabelle, see you very soon <3
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Céline
Rating: 2 out of 5
The cats enjoy the treats but completely snub the kibbles. I bought a pack for nothing!
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Response from TOMOJO
Oh no :'( . This is most likely due to a dietary transition issue Céline, a team member will contact you to try to provide a solution!
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Cindy D.
Rating: 4 out of 5
I tried the kibbles from Tomojo and my cats really appreciated them. I alternate between two diets to change their taste. Good quality kibbles.
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Response from TOMOJO
We are happy to hear that Cindy and we hope to see you back at our place soon ??
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Boeglin B.
Rating: 4 out of 5
My cats appreciate this kibble. I only regret not being able to close the package hermetically and find a bit too much 'powder' in the bowls.
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Response from TOMOJO
Thank you for your feedback, indeed our packages do not close hermetically, we had to make this choice to preserve the 100% compostable aspect of our packaging. Feel free to place them in an airtight box if needed, our kibble can be stored for up to 18 months :) For the powder, I imagine the delivery must not have been very gentle... I will pass this on for your next order, see you soon :)
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Nadine L.
Rating: 4 out of 5
The kibble is appetizing and my cats like it a lot. I appreciate that they are grain-free but I deeply regret that all the added ingredients (to the insects) including corn gluten and potato starch are not from organic farming!
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Response from TOMOJO
Thank you for the relevance of your comments Nadine, we are also concerned about these issues. ??? For the insects, they are raised in high-quality entomoculture farms and are fed with household food waste, like carrot peels. Unfortunately, organic labeling does not yet exist for insects, we are actively working on it. For the other ingredients, we are sourcing new suppliers that will allow us to have even more organic ingredients.
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Monique B.
Rating: 4 out of 5
My 8 cats, from a lifetime experience (61), are by nature beings that get bored quickly, and suddenly reject everything you choose for them! By the greatest chance, they will again appreciate your kibble and feast on the Flies! Then, when they come back from a good time outside, they will wait for me to open the magic pouch, pink or yellow...
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Response from TOMOJO
Wow ? ! Thank you for your lovely testimony Monique, we are sincerely happy to feed the whole troupe and delight them with our kibbles and treats :), see you very soon !
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Marc G.
Rating: 4 out of 5
Emma Birambeau introduced me to several shipments: Tomojo, my cats (2 out of my 3 cats) have embraced it so I can only approve of your approach, your product
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Response from TOMOJO
Thank you Marc and (Emma?), for the last of the cats, take it slowly and he should start to enjoy his meals ?? We remain at your disposal if needed
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Bo
Rating: 4 out of 5
Good product. Too bad the package is over-packaged without a box in addition to the kibble package. However, there is still a lack of a senior range.
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Response from TOMOJO
Hello Guillaume, Thank you for your relevant comment, it is a problem we addressed last year by reducing the amount of protective paper inside the boxes. It should be noted that the kibble bags are under protective atmosphere, and without protection inside the boxes, with logistical handling, we observe a bellows effect, the bags therefore often arrive open at your place :(. For the Senior range, it shouldn't be long ... ????
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As R.
Rating: 4 out of 5
(I am English, I apologize for my French. I thought it would be good for English buyers to know.) My cats really like this insect food. I gave four stars because unfortunately I was sent a bag of dog food when I wanted cat food. I live in England and Tomojo asked me to return the food to an address in France, which was an unwanted expense. But, despite this, I will buy the cat food again because my cats love it.
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Response from TOMOJO
Hello Richards! Thank you for your kindness. I sincerely apologize for this mishap, especially since for England, we have our stocks on site, precisely to limit these types of cumbersome and polluting returns. I contacted you to offer you a little something on your next order to make amends :) See you very soon! ??
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Patricia I.
Rating: 2 out of 5
Expensive kibble but good for the planet so I made the effort for my dog and my cat. My dog refuses to eat them. Even mixed with his usual kibble, he sorts to eat. The cat, on the other hand, eats everything.
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Response from TOMOJO
Thank you Patricia for your message. Do not hesitate to extend the dietary transition, some animals are more sensitive than others.??
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Laugere V.
Rating: 1 out of 5
A total flop, my little cat didn't touch any kibble at all. Too bad!
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Response from TOMOJO
Thank you Virginie for your feedback. Have you tried to make a dietary transition and gradually incorporate some Tomojo into his bowl? Keep us updated! ??
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Fabienne
Rating: 2 out of 5
My cat didn't like it.
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Response from TOMOJO
Thank you Fabienne for your feedback. We are sorry to read this. Do not hesitate to make a dietary transition so that your cat gets used to its new diet and keep us updated! ??
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Amélie C.
Rating: 2 out of 5
The principle is good, unfortunately after a week our cat vomits at every meal. There is something in the composition that doesn't sit well. Otherwise, she likes it, she eats but ends up vomiting her kibbles...
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Response from TOMOJO
Thank you for your message Amélie! Don't worry about it, many cats reject foods they are not used to, this is called cat neophobia. To avoid this problem, it is recommended to make a dietary transition. Gradually add Tomojo kibble to their usual bowl, and you will see, your cat will get used to it much better! ??
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Elisa T.
Rating: 1 out of 5
I have never been delivered!!
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Response from TOMOJO
Thank you for your feedback Elisa. Indeed, you were not delivered and your order has been refunded. We are truly sorry for this logistical problem. We still hope to see you again at Tomojo! ??
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Frédérique L.
Rating: 4 out of 5
Sorry, my cats vomit them even a little cat of 2 years who never vomits... I will change kibbles... I would have tried... I remind you that I have 9 of all ages... From 2 to 9 years... Mrs. Lucas...
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Response from TOMOJO
Thank you Frédérique for your feedback. Cats are sensitive! ?? Do not hesitate to make a dietary transition. Gradually add Tomojo kibble to their bowls. They will surely get used to their new diet better. Please keep us informed of the situation's evolution. ??
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Stéphane R.
Rating: 2 out of 5
I love the concept but... Having strictly followed the transition recommendations between the old and new kibble, the younger of my two cats (a one-year-old Highland Straight) fell ill with diarrhea that stopped as soon as he returned to his normal diet. You can imagine the ordeal with long hair, requiring a bath every day. For this reason, I will not continue (the older one, a 9-year-old British Long Hair, had no problems)
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Response from TOMOJO
Hello Stéphane, we hope your cat is doing better. Some cats are more sensitive than others and the behavior of your younger one can be explained by the neophobia of cats, which is quite common among our feline friends! It is the intestinal system of your cat that firmly defends itself against an organism it does not know: insect protein. That is why we recommend a gentle dietary transition of 2 to 3 weeks, or even longer for the most sensitive cats.
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Laura
Rating: 1 out of 5
Very excited about the image and values of the brand, and convinced by the reviews of a trusted person, I am diving in and buying the product. Unfortunately, my cat had a severe reaction to the kibble, I had to take him urgently to the vet where he had to spend the night. Blood tests and the specialist's analysis showed that some of the ingredients in Tomojo's food were very harmful to our animals...
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Response from TOMOJO
Hello Laura, we are very concerned about your feedback and we apologize for this unfortunate experience. A team member will contact you to learn more and help us better understand your cat's reaction. We would also be interested in contacting your veterinarian to learn more; we have no "harmful" ingredients in our composition and are therefore curious about the result of this analysis.
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Josiane R.
Rating: 4 out of 5
Good but too expensive for me. I can't afford to only give these kibbles to my cats.
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Response from TOMOJO
Thank you very much for your feedback Josiane. Indeed, insect flour is still a significant cost, as this market is still quite underdeveloped. However, we are looking forward to seeing you again! ??
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Sarah
Rating: 4 out of 5
Easy order on the site. Delivery in 3 days. Our dog is allergic to meat and fish and could not tolerate the hypoallergenic kibbles (including those from veterinarians). She jumped on these from the first day and has had no allergy issues since. For me, the only (slight) downside is the palatability: after the novelty wears off, our dog tends to snub them and only eats them when she is really very hungry!
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Response from TOMOJO
Thank you for your feedback Sarah! It is a great joy to hear from you! ?? Some animals are more difficult than others, don't lose hope! ??
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Julie G.
Rating: 4 out of 5
I am very satisfied with the kibbles, they fit perfectly. Note: I did not give 5 stars because two of the bags ordered opened shortly after receiving them. I live in Switzerland and it is possible that they were somewhat mishandled during transport.
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Response from TOMOJO
Thank you Julie for your kind message. We are happy to see that you like our kibble and sorry that your bags were mishandled during transit. See you soon! ??
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Anne
Rating: 4 out of 5
For now, my cat has adapted well and loves the mix of kibbles we offer him (old + new), we are considering switching to a subscription although the 7 kg format seems large to us and we are afraid that: 1/ the end of the kibble bag will no longer be accepted by the cat 2/ the proposed delivery frequency may be too high compared to our cat's consumption and that we have no choice but to switch to the more expensive 1.5 kg packs.
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Response from TOMOJO
Thank you for your feedback Anne! But don't worry, we have just launched our new 2.5-kilo bags of kibble, this could be a great alternative to your concern. We can't wait to see you again! ??
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Sofia E.
Rating: 1 out of 5
I made a transition over two weeks but the day my cat only had this kibble in her bowl, she just vomited it. Not very eager to try again.
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Response from TOMOJO
Thank you Sofia for your feedback. We are really sorry to read this. Indeed, some cats can be more sensitive than others. We therefore advise you to extend your dietary transition over 1 to 2 weeks. Go gradually, your kitty will surely get used to it better. Please keep us updated on the progress of the situation. Have a nice day! ??
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Mala
Rating: 1 out of 5
My cat is seriously ill after eating this kibble for two months. We had talked about this kibble to friends, who tried it for their own cat, and that one no longer eats, we warned them of our misadventure and they are going back in time and returning to their old kibble. I do not recommend anyone to experience this, we take our cat to the vet every day but his condition remains reserved.
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Response from TOMOJO
We are truly sorry to read this, Mala. Can you give us more information about your cat? Don't forget that a veterinarian is available for subscribed clients and can give you good advice! Feel free to leave us your contact details so we can reach out and discuss this with you. Again, we are sorry to hear this, and we sincerely hope that your cat is doing better.
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Brigitte
Rating: 4 out of 5
Zoé has gotten used to the kibble but she prefers the pâté.
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Response from TOMOJO
Thank you Brigitte for your message. ?? We are happy to see that Zoé enjoys our kibbles! By the way, we are in the process of formulating a pâté recipe! Zoé will be able to taste it! ??
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Marine B.
Rating: 4 out of 5
It's a first for my little one. He has food allergies so I wanted to test the insect-based kibble. At first, he wasn't thrilled, but over time he eats them without any problem. We'll see over time if this can calm his allergies. I'm keeping my fingers crossed. Just one downside. Too bad there is no closure system for the package. I recommend Tomojo!!!!
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Response from TOMOJO
Thank you for your feedback Marine. We are delighted to see that you like our kibble! ?? Regarding the sealing of the packaging, we take what you tell us into consideration! See you soon at Tomojo! ??
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Julie
Rating: 4 out of 5
Great kibbles that my dogs ?? eat but without being crazy about them. I always have to add fresh meat sauce to entice them.
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Response from TOMOJO
Take it gradually! Over time, try to reduce the amount of meat sauce and maybe they will eventually really appreciate our croquettes! ??
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Paul
Rating: 4 out of 5
My cat loves it and he decides. A significant effort must be made to ensure that the packaging is no longer plastic because it doesn't align with your eco-friendly principles for the planet.
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Response from TOMOJO
Thank you for your message Paul. Let's not forget that we live with our friends the cats and not the other way around ?? ! Don't worry about our packaging, it is made of paper and inside the packages there is a corn starch film.
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Beatrice
Rating: 4 out of 5
Well, but it lacks vegetables and the duck fat gives the cat an addiction.
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Response from TOMOJO
Thank you Beatrice for your feedback. Don't worry about the duck fat, my little birdie told me that a new recipe without this ingredient will be coming soon... ??
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Madame C.
Rating: 4 out of 5
Good initiative, too bad there is still animal fat for example, but the cats eat the kibble well and I would surely buy it again.
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Response from TOMOJO
Thank you for your message Chloé! But don't worry, my little finger tells me that a new recipe without animal fat is in preparation.. ?? We are happy to see that your cats are enjoying themselves!
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Evelyne S.
Rating: 1 out of 5
Out of my three cats, one refuses and sorts, another vomits and the third eats.
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Response from TOMOJO
Thank you Evelyne for your feedback. I can only advise you to extend the dietary transition longer. It is important for cats who are not familiar with insect protein and can prove to be longer than expected for some animals. Let each step last a few more days. Don't lose hope, you will succeed!?? We remain at your disposal to assist you in this process.
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Sophie G.
Rating: 4 out of 5
My cat loved it, too bad there is gluten in the treats. I would have liked to have the exact composition of the kibbles because it is not indicated in the discovery box. Otherwise, I loved the little gift ?? added to the box.
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Response from TOMOJO
Thank you Sophie for your feedback. It's great news that your cat enjoys our kibble and treats! Don't hesitate to take a look at our website, you will find the composition of our kibble there. See you very soon.??
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Nath B.
Rating: 2 out of 5
My dog has very soft stools, 10kg of kibbles that I don't know what to do with.
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Response from TOMOJO
Thank you for your feedback Nathalie. Indeed, some dogs are more sensitive than others, I would then advise you to go slowly with our kibble. Your dog may need more time to adapt to its new diet! ?? Don't lose hope! ?? We remain at your disposal if you have any questions.
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Thomas P.
Rating: 4 out of 5
One of my three cats is turning its nose up at the insects (for now) but for the other two, the transition went smoothly.
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Response from TOMOJO
Thank you for your feedback Thomas. ??Don't panic, some cats need more time to adapt to new kibble. Don't lose hope and feel free to keep us updated on the progress of the situation! ??
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Nathalie T.
Rating: 4 out of 5
Of our 3 cats (an old one of 12 years and 2 females of 2 years), only the little ones appreciate them, so I will continue.
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Response from TOMOJO
Thank you Nathalie for your feedback. It's great that your two little cats enjoy our kibble! We can't wait to see you again! See you soon. ??
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Fabienne C.
Rating: 1 out of 5
My two cats are turning their noses up at the kibbles even though I followed the instructions by mixing two-thirds with one-third, my cats jumped on it right away and then they vomited everything, since then they don't want any more, I have since added other kibbles to the mix but they are demanding to eat, they are hungry! I will persist because I am convinced that this food is healthier and more eco-friendly.
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Response from TOMOJO
Thank you for your feedback Fabienne. It's a shame that your cats are turning their noses up at our kibble. But don't lose hope! Continue the dietary transition, feel free to make it last longer, some cats are more sensitive. Start with just a few kibbles and gradually add more. Keep us updated on the evolution of the situation! Have a great day and see you soon!
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Olivier F.
Rating: 4 out of 5
Service rather good, fast delivery, logical price.
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Response from TOMOJO
Thank you very much Olivier! If you are happy, we are too! ??
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Juliette D.
Rating: 4 out of 5
Very good. Bag composition table included. The only thing is that one of my cats doesn't digest them well.
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Response from TOMOJO
Thank you for your feedback Juliette. We are delighted that you appreciate Tomojo's values! ?? Some cats are more sensitive than others and need more time to adapt to a new diet, don't lose hope, you just need to be patient! ??
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