Customer reviews of TOMOJO

Thank you very much Iwona, you give us the mojo!

Thank you Emilie for your feedback on our kibble! Please feel free to inform Colis Privé about the problem you encountered with their delivery person. We hope your kitty enjoyed our kibble ??

Hello Pauline, we understand your disappointment! For some cats, mixing the kibbles is not enough, a real dietary transition over 2 to 3 weeks is necessary. A member of the mojo team will call you to advise you!

Thank you Sacha! What could be better than a 50g sample? A 7kg pack of course!

Thank you Martine for your feedback on our kibbles! It is very important to make a dietary transition over 2 to 3 weeks to get a cat used to the new flavors of its kibbles, especially for the most difficult cats. Unfortunately, with a 50g sample it was not possible for you to make such a transition!

Thank you Lucette for your feedback! We are sorry that you had a bad experience with our kibbles. It is very important to mix the old kibbles with the new ones over several weeks to gently get your 3 cats used to a new diet. Unfortunately, with only one 50g sample it was not possible for you to make such a transition, maybe a trial with a pack will be more conclusive!

Thank you for your feedback! Your cats may not seem to distinguish between Tomojo and industrial kibble, but rest assured: they are much better for their health thanks to our premium insect protein and our 100% natural ingredients!

Hello Marie-Annick, a food transition of 2-3 weeks should overcome their reluctance. A member of the mojo team will call you in the coming days to advise you :)

Thank you Suzanne, a food transition of 2-3 weeks should overcome the pickiest ones!

Hello Isabelle, don't worry, your cats are certainly facing neophobia. That is to say, they do not recognize our kibble as edible food. This happens with some cats and to remedy this, nothing could be simpler: you need to make a dietary transition over 2 to 3 weeks. A member of the mojo team will call you in the coming days to advise you!

Thank you Marie for supporting our concept! Have you made a dietary transition with your cat? Generally, one to two weeks of dietary transition will get through the pickiest eaters! A member of the mojo team will call you in the coming days to tell you more.

Hello Etienne! We invite you to moisten your kibble so that they are easier for your cats to ingest. It is also very important to properly transition your cats to avoid developing neophobia: the non-recognition of a food as edible. A member of the mojo team will call you in the coming days to advise you!

Hello Nicolas, thank you for your feedback! Our kibbles are suitable for kittens as well as for older cats, don't hesitate to moisten them if they seem a bit too big for him.

Hello Marlène! Our kibbles do contain animal proteins because... insects are animals! They are even an excellent source of protein as insect proteins are very digestible and rich in amino acids. You can therefore give them to your cat with peace of mind ;)

Hello Damien, our boxes are designed to test and discover our brand. In addition to samples of our products, they contain selected products: eco-friendly wooden toys for cats as well as solid shampoos with natural ingredients for dogs. If you want an optimal quality-price ratio, we recommend ordering a 7kg bag of kibbles for your cat because, as you can imagine, the more you buy in large quantities, the lower the price per kilogram.

Hello Agathe! We hope your animals will enjoy our insect kibble. Don't hesitate to keep us updated at [email protected]!

Hi Yuka! Thanks for the very useful feedback. Very sorry that you had this bad experience. It was unfortunately due to our logistics platform. We strive to reduce our carbon footprint and to improve ourselves. Again very sorry for the logistics problem.

Hello Heidi, have you successfully made a dietary transition with your cat? It is very important to gradually accustom him to the flavors of a new diet to avoid developing neophobia, which means not recognizing a food as edible. We will call you in the coming days to give you some good advice!

Hello Audrey, thank you for your feedback! We are happy to hear that your cat is enjoying our kibble. Our kibble indeed contains animal proteins because... insects are indeed animals! However, you raised a very interesting point: the duck fat contained in our kibble. The incorporation of duck fat (which comes from the southwest of France and is sourced from non-fed ducks) is a lever for improvement for us in 2020. We indeed wish to substitute it with insect oil: however, we are still experiencing some difficulties in incorporating it into our production chain, but also in sourcing it: we are counting heavily on the development of the French entomoculture sector which is starting to take off. Thank you for supporting our approach! It is very encouraging for the mojo team to see that you share our ecological values :)

Thank you for your feedback Isabelle! We also think about your budget and have set up a subscription system, which allows you to choose a delivery frequency as well as 10% off each shipment. We don't have wet food options available yet but it's under development!

Hello Marjorie, we apologize for the bad experience you had! We automatically send our food transition guide written by our veterinarian in our order confirmation email, so you have indeed received it. Indeed, it is very important to properly carry out a food transition to gently support your cat's digestive system towards a new diet. A team member will call you soon to find out a bit more about what may have happened.

Thank you for your review! Don't worry about the carbohydrates, they are necessary for cats because a too high protein level in kibbles can lead to serious health problems in cats, such as a urinary system disorder. Our kibbles are formulated to be ecological AND good for the health of our animals, it's without compromise :)

Thank you for your positive feedback :)

Thank you Camille for your message! We will pass your feedback to our logistics partner. We hope your pet still enjoyed it :)

Thank you Marianne for your message! We are happy that your Jack Russell has adopted the mojo :)

Thank you Hélène for your message! We hope we were able to delight your furry ball :)

Hello, thank you for your feedback! Did you properly carry out a 2-week food transition to gradually get your cat used to his new kibble? It's very important even if he liked them right away to avoid upsetting his digestive system but also to get him used to these new flavors. Feel free to contact us at [email protected] for more info! :)

Hello Nicole, thank you for your review! We hope your cat will enjoy it, for that don't forget to properly carry out a two-week food transition to gradually get his taste buds used to these new flavors :)

Hello, thank you for your feedback! It is common for cats to be a bit reluctant to a new diet. I recommend doing a two-week food transition to gradually get their taste buds used to these new flavors :)

Thank you for your comment! We are delighted that your dog enjoyed our kibble. Indeed, for now, insect production is new in Europe which explains a high raw material price. We are confident that in the future this price will decrease to be cheaper than meat! Of course, we are aware that we still have a long way to go in order to feed all dogs properly and ecologically, and rest assured that we are doing our best to lower prices (we have actually lowered them by 15% compared to last year). We are also implementing programs for our customers: - a subscription system, which allows you to choose a delivery frequency as well as 10% off each shipment ?? https://tomojo.co/pages/abonnement - a referral system, to enjoy -25% on your next purchase ?? https://tomojo.co/pages/parrainage-1 - and -10% discount by subscribing to our Tuesday Newsletter ?? Have a great day, keep the mojo!

We are delighted that our kibble pleases your cat! If they seem too big for him, feel free to moisten them so they are easier to swallow. See you soon :)

Hello, thank you for your message. Our kibble is nutritionally suitable for kittens as it provides them with everything they need to grow in good health. If our kibble seems too big for your kitten, feel free to moisten them, they will be easier for him to swallow. See you soon on tomojo.co :)

The Mojo team is delighted that your kitty enjoys our kibble. Our ultimate goal? To delight his taste buds!

Thank you for your feedback, we are sorry that your experience did not go as planned! The composition of our kibble is indicated on our packages as well as on our website. You will find the ingredients, analytical constituents, and additives present in the kibble. Transparency about our products is therefore total as you also find the detail of the carbohydrate content of our kibble which seems to be a problem for you. Regarding carbohydrates, they are essential for your cat's health, there are 3 types: - The first, digestible sugars, simple like glucose or complex like starch (long chain of glucose) with slow assimilation. Without glucose in the diet, one can live thanks to a metabolic process of production from certain amino acids (called gluconeogenesis), but it is very costly for the kidneys and liver. - The second, insoluble sugars also called dietary fibers, are celluloses, hemicelluloses, pectins, gums, and mucilages. These carbohydrates will not be digested by carnivores, they are not sources of nutrients. However, they are absolutely essential for the very complex functioning of the digestive tract, particularly for its interactions with the intestinal flora and maintaining this flora at an appropriate level. - The third, associated carbohydrates, represent a very small fraction but are just as essential, we find them in certain plants and in yeast membranes. They play a role in nutrient absorption, help balance the intestinal flora, and stimulate the immune system. We know them better as fructo-oligosaccharides, manno-oligosaccharides, inulin... Therefore, kibble with too low a carbohydrate content would be dangerous for your cat. The carbohydrate content of our kibble is therefore adapted to your kitty's good health and we are even well below the maximum rates allowed by FEDIA. Finally, regarding the dietary transition, it is important to mix your cat's old kibble with its new ones to gradually get it used to its new diet over two weeks. A member of the Mojo team will call you in the coming days to learn a little more about your cat's behavior. See you soon!

Thank you for this review! Indeed, it happens that some cats are a bit difficult. Did you properly do a 2-week dietary transition to get your cat used to its new kibble? In any case, we are delighted to have been able to treat a cat from your neighborhood. Thank you for supporting our approach, it is very motivating!

A big thank you for your message that gives us the mojo!

Hello Anaïs, thank you for your feedback which we take very seriously. We will contact you soon to get more details about your cat's behavior. See you soon!

Hello Karine, Thank you for your message, it is very motivating to see that our concept is liked! :) It is true that cats can be a bit picky. If the kibble seems a bit too big for your cat, feel free to moisten them a bit to make them easier to swallow. Have you taken 10 days to transition your cat's diet? Don't hesitate to get back to us if you still encounter difficulties with your cat at the end of this period.