TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Thank you very much Veronica for your feedback. We take your opinion into account to improve our products :)
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Angy
Rating: 4 out of 5
My cats, 8 years and 7 months old, loved the kibble. The only thing that could change would be to make smaller kibble for young cats because my little one had trouble eating them even though she liked them.
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Response from TOMOJO
Thank you very much Angy for your feedback, we are delighted to learn that your furry friends enjoy our kibble! For your kitten, you can slightly moisten the kibble to facilitate chewing. Do not hesitate to get back to us if you have any questions :)
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Catherine
Rating: 4 out of 5
The cat kibble sample was very successful, we need to see if the large bags will also be approved
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Response from TOMOJO
Thank you very much Catherine for your feedback. We are delighted to learn that your cat is enjoying our kibble :)
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Annabelle C.
Rating: 1 out of 5
I do not recommend these kibbles!
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Response from TOMOJO
Hello Annabelle, thank you for your feedback. Could you give us a bit more detail regarding your opinion? This would help us improve our products. Thank you very much!
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Matthieu D.
Rating: 2 out of 5
My cat does not eat it
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Response from TOMOJO
Thank you very much Matthieu for your feedback. Your opinion is important for improving our products! :)
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Justine
Rating: 4 out of 5
Very responsive team, quick response to questions. Fast delivery. Perhaps lacking choice of delivery methods (pickup points, coming to collect at your premises...). The fawn seems to appreciate her new kibbles even though it took her some time to adapt.
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Response from TOMOJO
Thank you very much Justine for taking the time to leave your feedback! Your satisfaction is our priority, and we are working on offering several delivery methods :)
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Aurélie
Rating: 1 out of 5
Unfortunately, my cat vomited them right away, I didn't dare give them to him again... This is the first time this has happened. They don't seem to suit him at all.
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Response from TOMOJO
Thank you Aurélie for your feedback. We pay great attention to it to improve our products.
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Anne T.
Rating: 4 out of 5
Listen, I don't know what to say. I haven't tasted the insect kibble but my cat seemed to like it. I've never seen kibble disappear so quickly. The less junk, the better for me.
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Response from TOMOJO
Thank you very much Anne for your feedback! We are very happy to know that your cat devours our kibble ;)
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Louna L.
Rating: 4 out of 5
My chihuahua loved the kibble even more than the Tails brand. Good for my dog, good for the planet ?? A bit expensive though but my dog eats very little so it's reasonable.
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Response from TOMOJO
Hello Louna, thank you very much for your very encouraging feedback! We are aware that the price can be a barrier, that's why we have set up a referral system that allows you to benefit from a 25% discount: https://tomojo.co/pages/referral-1
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Maxime M.
Rating: 1 out of 5
Unfortunately, it has been 12 days since I placed my order and still zero news about it. 5€ for that is too long. And I have to buy other kibbles on the side which is too expensive for me, so not profitable. =\
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Response from TOMOJO
Hello Maxime. It seems that there has indeed been a problem with your order. Our team will contact you to resolve it. We are really sorry for the inconvenience.
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Flavien
Rating: 2 out of 5
Fast delivery, all good. However, my cat vomited everything and didn't touch his bowl afterwards. Apparently, the taste must not be great,...
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Response from TOMOJO
Thank you very much Flavien for your message, we pay great attention to it to improve our products. We are sorry to hear that your cat did not enjoy our kibble.
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Happy C.
Rating: 4 out of 5
It's too early to evaluate. My cats have only eaten Tomojo twice. Seems okay, but not different from the others.
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Response from TOMOJO
Thank you very much for your feedback! Don't hesitate to keep us updated :) For your information, the transition phase can last 3-4 weeks when the protein is new.
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Carole
Rating: 4 out of 5
Morty loves them!!!... Only downside, he seems to have trouble digesting them. They give him gas that makes his social life a bit complicated. We will finish the 2-kilo bag (after a gentle transition) to see if it's the adaptation period causing these discomforts... To be continued...
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Response from TOMOJO
We are delighted that Morty is enjoying our kibble but sorry to hear that it impacts his social life! A transition phase lasts three weeks or sometimes four weeks when the protein is really new, so keep us updated! We hope perseverance will win :)
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Ingrid F.
Rating: 2 out of 5
My cat did not digest your kibble, at first he ate quite a bit and I was delighted but then he vomited it every time... and now he doesn't want it anymore! It's a shame!
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Response from TOMOJO
Hello Ingrid, We are sorry that your cat had such reactions. Thank you for your feedback, we pay great attention to it and it will help us improve our products.
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Elise B.
Rating: 1 out of 5
I ordered 2 samples of your kibble for my dog and my cat, unfortunately my dog cannot tolerate them, she vomits everything a while after... I tried 3 times mixing with her usual kibble and 3 times she vomited... As for my cat, she didn't touch it, and they are a bit too big for her small jaw... I would have loved for them to like it... I would have tried... Best regards
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Response from TOMOJO
Hello Elise, Thank you for your review. We are sorry that your furry balls could not tolerate our kibble. Your feedback is very important, we pay great attention to it in order to improve our products.
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Ségolène
Rating: 4 out of 5
Kibbles very appreciated by my cat! I would like to switch exclusively to Tomojo kibbles but the price is a barrier for now.
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Response from TOMOJO
Hello Ségolène, We are delighted to know that your furry friend loves our kibbles! Don't hesitate to check out our referral offer "https://tomojo.co/pages/parrainage-1", which allows you to enjoy -25% on your order. Thank you very much for your feedback,
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Pierre
Rating: 4 out of 5
I discovered insect kibbles, my dog is crazy about them. Yet he is usually quite difficult. For me, this aligns with the approach we are adopting (reducing meat consumption). We just need to resolve the small supply chain issues and it will be perfect for the fifth star.
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Response from TOMOJO
Hello Pierre, A big thank you for your very encouraging message that motivates us for the future!
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Aurelie L.
Rating: 4 out of 5
It's been a few weeks since I received the kibbles. I have two 8-year-old spayed cats, one eats them and the other has difficulty adapting, so for now, I mix them with their usual kibbles. The quality seems quite correct, the kibbles are small and easy to eat (for my cats). They do have a strong smell, but I have already bought other commercial kibbles, labeled natural, that have the same smell, so it seems normal to me. I received them in a neutral package with a little apology note and a promo code since it wasn't the usual compostable packaging, good customer relationship. The delivery was super fast and done according to the rules of the art^^.
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Response from TOMOJO
Hello Aurélie, Your message brings us immense joy and motivates us for the future. We hope your second cat will adopt them soon. Thank you so much for your feedback. Keep the Mojo!
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Mathilde C.
Rating: 4 out of 5
Too bad, I received the package in a terrible state, the box was not strong enough, and the post must have reinforced the package. Otherwise very good, my cat loves the kibble and the quality-price ratio is very good.
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Response from TOMOJO
Hello Mathilde, Thank you for your message. We note your remark of utmost importance to us as we assure you that we have sent you a package, in neutral packaging, in perfect condition. We are conducting our investigation with our logistics provider to find out the reason. We are happy to know that your cat liked its kibble. Thank you very much for your feedback. Keep the Mojo!
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Catherine G.
Rating: 4 out of 5
The package arrived looking unpresentable, all patched up. Also, the package had no logo. As for the kibble, I hope they will end his food allergy.
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Response from TOMOJO
Hello Catherine, Thank you for your message. We have indeed made several shipments in neutral packaging because our compostable packaging, with our logo and everything that should appear on it, has been delayed in production. We have followed up all these shipments with a note stapled to the order as well as an email summarizing what has been said earlier. Soon, our shipments will be made with the compostable packaging and we hope you will have the opportunity to see it for yourself. As for your second remark, which is very precious to us, we handed our carrier a package in impeccable condition. Such observations are surely due to transport and we are truly sorry for that. Please feel free to send us a photo of your package and the bag of kibble if this should happen again so that we can see with our logistics provider if we can proceed with another shipment. We hope our kibble will please your cat and that they will end his allergy. We look forward to hearing from you on this matter. Thank you so much for your feedback. Keep The Mojo!
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Vaslin
Rating: 4 out of 5
Hello Vera, Your satisfaction is our priority. Thank you so much for your feedback and for your review. Keep the Mojo!
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Response from TOMOJO
Fast delivery, simple but effective packaging. The kibbles are appetizing; the only downside is that they are a bit too big for my Shetland. I will remain a loyal customer (and supporter!)
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Mathilde S.
Rating: 2 out of 5
My cats got sick regardless of the proportion of kibble mixed with their usual kibble and I find the sugar content too high so I will not recommend it
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Response from TOMOJO
Hello Mathilde, Thank you for your feedback. We are sorry that your cats had such reactions. Your feedback is very important for us to improve our products. We pay great attention to it and thank you for your return.
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Monique G.
Rating: 4 out of 5
My dog and cat consume TOMOJO kibble and everyone is doing well. They seem to like this kibble. Time will tell, but as of today, I am satisfied.
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Response from TOMOJO
Hello Monique, We are delighted to know that your furry friends like our kibble and we hope it will continue this way. Thank you so much for your feedback.
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Mng
Rating: 2 out of 5
The price. Otherwise everything is ok!
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Response from TOMOJO
Hello, We have indeed noted this remark and our new recipe is marketed at a lower price than the old one. Furthermore, we have a referral program that allows the referrer and the referred person to save 25% on their next order! We strive to make our products accessible to everyone. Thank you very much for your feedback.
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Guenael D.
Rating: 1 out of 5
I bought a sample that I never received.
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Response from TOMOJO
Hello Guenael, You indeed ordered a cat sample on our site on June 7th. We processed your order the next day and the tracking (https://www.laposte.fr/outils/suivre-vos-envois?code=3Y00163540252) indicates that your package has been in your mailbox since June 12th. We are sorry for this delay. If you wish, we can send you a new sample. Thank you again for your feedback.
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