TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
?? Not a positive experience at all: my cat didn't even deign to taste a kibble...
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Response from TOMOJO
Hello Marie-José, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition unfortunately. We are at your disposal if you want to try again with more kibble!
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As
Rating: 2 out of 5
Unfortunately, my cats don't really like the kibble. As you suggested, I mix them with other kibble... it's a bit better... but they are still selective. I will continue my attempts. Thank you anyway for your idea... we must not give up! :-) Best regards Agnes
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Response from TOMOJO
Thank you for your encouragements Agnès, we hope to see you again soon with your cats! We remain at your disposal if needed of course!
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Karen
Rating: 5 out of 5
They love it, the dog, like the cat
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Response from TOMOJO
That's great Karen! We are happy to know that our kibbles have been integrated into the diet of your furry friends. We remain at your disposal if needed! ????
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C A.
Rating: 5 out of 5
Perfect! The best by far on the market and the customer service is perfect and honest :)
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Response from TOMOJO
?? Thank you for your message! We are on the case to offer you the best experience possible :)
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Johanna H.
Rating: 5 out of 5
Product received within the announced deadlines.
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Response from TOMOJO
Thank you for your message and your trust Johanna :)
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Aline B.
Rating: 5 out of 5
Ordering on the site is simple and efficient. The shipping was fast. The goal of replacing animal proteins in kibble with insect proteins is really very interesting. Unfortunately, our cats, although regularly eating flies, grasshoppers, and other insects, do not seem to appreciate this kibble. They jumped on it when the package was opened but since then they are demanding food and are snubbing the ones we give them! Too bad.
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Response from TOMOJO
Thank you Aline for your feedback. We are delighted that you appreciate the Tomojo concept! But don't lose hope with your kitties. ?? You should try to gradually incorporate our kibble with your cats' old kibble. Don't hesitate to get back to us to let us know if it's a success! ??
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Brigitte F.
Rating: 1 out of 5
My 5-month-old kitten didn't want it!!!!!!!!!!!!
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Response from TOMOJO
Hello Brigitte, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition. We are at your disposal if you want to try again with more kibble!
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Suzy M.
Rating: 5 out of 5
Very professional and really friendly customer service, attentive and patient. Quick, clear responses. Already the second order and really no flaws.
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Response from TOMOJO
Hello Suzy, we are delighted to hear that! Our customer service is at your disposal and is entirely at your service! See you soon ??
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Cathy S.
Rating: 5 out of 5
Hello, I received the kibble very quickly: I was pleasantly surprised! And my Poupette and her friend Sacha appreciated it right away!!!! Thank you for your good idea and your creation!!!! Cathy Swing19. ????????
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Response from TOMOJO
Hi Cathy! Hehe, it's a pleasure to read that Poupette and Sacha liked our kibble. We thank you for your trust and commitment, see you soon!
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Mélanie
Rating: 5 out of 5
Ultra available customer service, my kitten loves the kibble and my dilemma as a vegetarian cat lover is resolved! I am won over
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Response from TOMOJO
Hello Mélanie, your comments make us very happy, The customer service is on the lookout to provide you with the best possible experience :) We hope to see you again very soon!!! ??
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Magalie S.
Rating: 5 out of 5
Very happy with the products my cats tested and approved but I think I will rather use them as treats. PS I ordered 3 samples and received the order twice
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Response from TOMOJO
Thank you for your feedback Magalie, it's a good idea to use them as treats... This way, it will be easier for them when you decide to completely change your kitties' diet! ??
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Magvr
Rating: 5 out of 5
I requested samples. Contact with customer service was very pleasant. For now, my cats are having a hard time accepting the change, I mixed it with other kibble. Let's see if they adapt.
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Response from TOMOJO
Happy to read that our kibble is part of your kitties' diet! Please respect the dietary transition period and be (particularly) gentle to associate this moment with something positive for them :)
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Gabrielle
Rating: 1 out of 5
tomojo contacted me by phone and offered me a solution; so I am correcting my review and I am satisfied with the customer service regards
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Response from TOMOJO
Hello Gabrielle, we are sorry that our site was not clear enough for you. However, there was no manipulation on our part because as soon as you indicated that you did not want a subscription, we terminated it and even refunded you for the package we had already sent. We are sorry that this solution did not satisfy you.
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Sylvia
Rating: 5 out of 5
Fast delivery. Clear communication. My cats eat these kibbles, this is really the testimony
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Response from TOMOJO
Thank you for your message Sylvia! We are delighted that your cats enjoy our kibble! See you very soon! ??
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Eglantine R.
Rating: 1 out of 5
My cat has been sick every time she ate the kibbles... (diarrhea) I requested a refund by email but have not received a response so far.
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Response from TOMOJO
Hello Églantine, we hope your cat is doing better. As I explained to you by email, it is your cat's intestinal system that is firmly defending itself against an organism it does not know: insect protein. This is called neophobia and it is quite common among our feline friends! That is why we recommend a gentle food transition of 2 to 3 weeks.
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Anne-Sophie
Rating: 5 out of 5
The carrier does not deliver to my home, customer service was very responsive and found a solution
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Response from TOMOJO
Thank you for your comment Anne-Sophie! Our teams are on the case to ensure that your pets' stomachs remain well filled!
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Malix
Rating: 5 out of 5
The customer service is one of the best I know!
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Response from TOMOJO
Thank you for these compliments that go straight to our hearts Malix ?????? We remain at your disposal, you can count on us! ??
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Anaïs D.
Rating: 5 out of 5
I gave the discovery box to my cat; he loved the kibbles. He liked the toy less, but to be fair, he is not a fan of feathers. His thing is balls. But he really likes the kibbles a lot.
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Response from TOMOJO
Hello Anaïs, we are delighted to hear that your cat loves our kibble! ?? We hope to see you again very soon!
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Franck R.
Rating: 1 out of 5
What can I say about my experience? Immediate processing but delivery in 2 weeks due to Covid... A product that is very well marketed, nothing to complain about in terms of marketing except that my cat does not like it, she looked at me several times as if to say 'are you kidding me?' Anyway, I mixed her usual kibbles with the TOMOJO and the night passed and the bowl is still full... Have you thought about making mouse or rat pâté? Your eco-friendly arguments would resonate better with the feline community that is not primarily insectivorous...
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Response from TOMOJO
Hello Franck, we are sorry that the experience was not conclusive with your cat, a food transition of 2 to 3 weeks is often necessary for your kitty to get used to our kibbles. We apologize for the delivery delay, it was beyond our control. Today, our delivery times have returned to normal. A team member will call you to learn more.
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Marie B.
Rating: 5 out of 5
We give it to her little by little and we are thinking of ordering a bag to start. She loves it.
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Response from TOMOJO
Hello Marie, Excellent approach, the food transition is important for your cat to get used to her new kibbles. We remain at your disposal to help you, do not hesitate to share your feedback with us! ??
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Amandine B.
Rating: 1 out of 5
My cat does not like TOMOJO kibbles I am sorry
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Response from TOMOJO
Don't lose hope Amandine! ?? If your cats don't like our insect kibble at first, it's because it needs to be introduced gradually. Start by mixing a few insect kibbles with your cat's old kibble, and gradually increase the amount of insect kibbles. Try this technique and get back to us! ??
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Claudia
Rating: 1 out of 5
Despite the transition period with the food (kibble bought from the veterinarian), my cat vomited everything after a few days. I made several attempts with smaller doses, but it was useless. Too bad.
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Response from TOMOJO
Hello Claudia, we are sorry to hear that our kibble caused vomiting in your cat. A member of the mojo team will call you to learn more!
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Tom
Rating: 5 out of 5
My cat loves the insect kibble. I will reorder!
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Response from TOMOJO
Thank you very much for your feedback! We are happy to have delighted your cat's taste buds ??
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Michèle C.
Rating: 1 out of 5
I am disappointed with Tomojo, after several follow-ups I still have not received my orders and it is impossible to contact by phone.
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Response from TOMOJO
Hello Michèle, we are sorry to hear that you had a bad experience with Tomojo. We had some delays in our shipments because our kibble production was heavily slowed down by the health situation. We informed you by email and to apologize we refunded your shipping costs. The team is on it to ensure your kibble arrives safely as soon as possible!
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Diane
Rating: 5 out of 5
The shipment of my order was very fast and when I had a question to ask, I received a response very quickly!
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Response from TOMOJO
Thank you very much Diane, you give us the mojo!
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Christelle F.
Rating: 5 out of 5
Appetizing kibble
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Response from TOMOJO
Thank you Christelle! We are happy to have delighted the taste buds of your furry ball ??
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Marine T.
Rating: 5 out of 5
Ultra-fast delivery! Perfect
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Response from TOMOJO
Thank you very much Marine! The mojo team is on it to deliver to you as soon as possible ??
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Natacha G.
Rating: 5 out of 5
Fast delivery, great packaging (design and eco-friendly), product appreciated by my cat, and discount on my next purchase... I recommend!
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Response from TOMOJO
Thank you very much Natacha! We are happy to have satisfied you :)
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Lorraine
Rating: 5 out of 5
I learned about Tomojo kibble from a friend who is already a customer for her 2 dogs. The concept excited me. Receiving small bags to test, my dog loved it, which is a significant point. The kibble is appetizing without a strong smell, it's very pleasant! I am waiting to see the effects during the transition period of the kibble already. Package carefully wrapped and very appreciated gifts (treats and solid shampoo), thank you! I just regret a lack of information about the origin of the ingredients and more explanations. On the other hand, the use of duck fat was not highlighted and could it not be replaced by an ethical vegetable fat (coconut for example)?
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Response from TOMOJO
Thank you very much for your enthusiasm, it gives us the mojo! 85% of the ingredients in our kibbles are of French origin. The rest concerns the insects which are from the Netherlands and the additives which are Italian. For more explanation about our kibbles and their production, we invite you to visit the "Behind the Mojo" section of our blog! The incorporation of duck fat (which is from the southwest) is a lever for improvement for us. We indeed wish to substitute it for insect oil: however, we are still experiencing some difficulties in incorporating it into our production chain, but also in sourcing it: we are heavily relying on the development of the French entomoculture sector which is starting to take off.
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Isabelle L.
Rating: 5 out of 5
Impeccable, nothing to say
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Response from TOMOJO
Thank you very much Isabelle for your comment: simple and effective ??
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Nicolas I.
Rating: 2 out of 5
My cats didn't eat the kibbles, but they really enjoyed the toy delivered with it....
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Response from TOMOJO
Hello Nicolas, for some cats a dietary transition of at least 2 weeks is really necessary for them to get used to the flavors of a new diet, especially to insect protein which is really new for them. Unfortunately, a sample does not allow you to make this dietary transition which certainly explains your cats' disinterest in our kibbles.
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C L.
Rating: 5 out of 5
Kibbles that suit my dog well and I also like the ethical side
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Response from TOMOJO
Thank you Chris! We are convinced of the positive impact we can all have together ?? ??
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E.m.
Rating: 5 out of 5
Perfect! Very fast and delicious, the dogs love it!
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Response from TOMOJO
Thank you very much for your feedback! We are happy to delight your dogs' taste buds ??
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Faustine
Rating: 5 out of 5
Super fast delivery, great products ??
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Response from TOMOJO
Thank you very much Faustine for your kind review!
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Chachou
Rating: 5 out of 5
super reactive and very nice graphic design
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Response from TOMOJO
Thank you very much! We are happy that you like our concept :)
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Corentine V.
Rating: 5 out of 5
Very fast and efficient site
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Response from TOMOJO
Thank you Corentine for this positive review!
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?????
Rating: 5 out of 5
Amazing product and amazing team! We’ve been getting the food for our dog for the last 6 months and she has never felt better. There was a bit of delay in delivery because of covid this last time round but Paola, one of the cofounders, personally delivered the package to make sure we didn’t have to wait for much longer. Highly recommend it!
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Response from TOMOJO
Thank you so much for your review! The mojo team is glad you enjoyed the experience with us!
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Joëlle L.
Rating: 5 out of 5
Kibble well appreciated by my cat. Fast shipping. Excellent
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Response from TOMOJO
Thank you very much Joëlle for this great feedback on our kibble!
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Cyril L.
Rating: 5 out of 5
Very fast delivery, nice packaging. We have gradually accustomed our cats, it's a success. Nice approach.
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Response from TOMOJO
Thank you very much Cyril, we are happy to have satisfied you!
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Catherine C.
Rating: 5 out of 5
Ultra fast delivery. The kibble was well liked by our 4 cats.
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Response from TOMOJO
Thank you Catherine, we are happy to have delighted the taste buds of your 4 fur balls!
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