TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
My cats and dog appreciate the kibble. I like the modular subscription dates... Too bad that PayPal payment is not active for subscriptions. It would be nice to offer measuring cups.
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Response from TOMOJO
A convinced family is a victory for us Fiona, thank you ?? The payment software we use for subscriptions unfortunately cannot be linked to PayPal ??
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Nadege B.
Rating: 3 out of 5
big differences in kibble size, not appreciated by my cat
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Response from TOMOJO
Thank you for your feedback Nadège, which we do not take lightly. I hope our email exchanges have reassured you. We have forwarded your message and photo to our production facility!
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Sarah H.
Rating: 5 out of 5
Delivery is extremely fast and careful, the kibble pleases my cats, delighted with my purchase!
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Response from TOMOJO
That's great Sarah! Happy to know that Tomojo has won over your cat, and you too ??
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Anne
Rating: 5 out of 5
my cat loves the kibble. delivery is convenient with the possibility of adapting the delivery according to needs
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Response from TOMOJO
We set up this subscription system precisely so that it is easy and adaptable to your habits and schedule! Plus, it's free ?? Thank you for taking the time to leave your feedback Anne, the entire Tomojo team appreciates your gesture!
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Tylomaniac
Rating: 5 out of 5
Good product appreciated by my cat. Fast delivery. Pleasant contact
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Response from TOMOJO
Thank you very much for your feedback! Kibble approved by your cat, what more could you ask for ??
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Sophie B.
Rating: 5 out of 5
Our dog (bulldog) seems to really appreciate the kibble. The quantity indication on the package seems to suit her as well. Fast delivery service and very nice customer contact :-)
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Response from TOMOJO
Glad to know that everything is going well Sophie, and especially that you and your little one are satisfied ??
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Yann K.
Rating: 4 out of 5
After 1 month and a half of testing (my cat has a food allergy), I feel like things are getting better... we'll see with time... Has the texture of the kibble changed compared to the 2 kg bag I bought first? Even the color is a bit different... However, something really needs to be done about the bag closure: a zip would be ideal.
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Response from TOMOJO
Thank you for your feedback Yann! That's great! We are delighted to know that the allergy is improving, let's hope he recovers quickly ?? The kibbles cannot be 100% identical from one production to another, there may be slight differences in texture, color, etc... However, we are developing control systems to ensure the quality of the kibble! Regarding the bag closure, it's the only solution without using plastic.
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Charline S.
Rating: 5 out of 5
Great food and great concept if you want to feed your animals with good food in a more responsible way and with better impact on the environment.
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Response from TOMOJO
Thank you for your kind words Charline ?? We're delighted to know that your pet loves our products!
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Sabine P.
Rating: 5 out of 5
My cat loves this kibble and the cat I just rescued does too!!!
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Response from TOMOJO
Great Sabine! Welcome to the new little one ??
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Romain
Rating: 5 out of 5
Long-time customer: top service! Our Loulou loves it!
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Response from TOMOJO
Thank you very much for your feedback Romain ?? We hope this will last for many more years!
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Nathalie
Rating: 5 out of 5
Fast delivery. Kibble made in France and packaged with very little plastic.
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Response from TOMOJO
Our kibbles are good for your pets and for the planet as well, we work hard to ensure that ?? Happy to know that you are satisfied Nathalie!
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Emeline S.
Rating: 5 out of 5
I have loved this brand for several years now, dog and cat
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Response from TOMOJO
Thank you for your loyalty and support Emeline, it makes us very happy ?? We are delighted to have been with your pets all these years!
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Lolo
Rating: 4 out of 5
The Tomojo service is perfect. However, it's a shame that there is only Chronopost as a delivery service because they are never serious about deliveries...
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Response from TOMOJO
Thank you for your feedback Lolo ?? We offer Chronopost and GLS as carriers, you can change it directly in your customer area!
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Francois
Rating: 4 out of 5
I have been a customer for a few years, your kibbles are well appreciated by my dog and my cat. My only downside is the difficulty in managing subscriptions. Otherwise, everything is very good.
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Response from TOMOJO
Thank you for your comment François ?? We built the subscription system precisely to make it practical and flexible, our FAQ is full of videos to help you manage it and customer service is at your disposal in case of problems/questions.
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Barbie
Rating: 5 out of 5
I discovered this brand by chance when the previous tenants of our apartment left us a leftover bag. My cat loved it, she sorted her old kibbles to keep only these. So I bought more.
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Response from TOMOJO
What a nice coincidence ?? Thank you for your feedback Barbie!
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Flore G.
Rating: 5 out of 5
Responsive customer service, quality product, delivered on time and at a good price!! I recommend
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Response from TOMOJO
Thank you for taking the time to leave your review Flore ?? We remain at your disposal!
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Safia D.
Rating: 5 out of 5
Perfect in every way! Quality of the kibbles (good for my cats and for the planet), responsible packaging, interesting subscription, and timely delivery!
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Response from TOMOJO
Thank you very much Safia, your feedback really makes us happy! Happy to know that we meet your expectations ??
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Patricia
Rating: 5 out of 5
Always very satisfied, subscription very easy to adjust according to my furry ball's consumption ?? thank you
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Response from TOMOJO
Thank you very much Patricia ?? We set up the subscription for this reason, it's great to know that it fully satisfies you!
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Anara M.
Rating: 5 out of 5
Thanks to Tomojo, my cat has better digestion, he has never liked his kibbles as much as these, and he does not fund any animal breeding. It's 100% win-win.
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Response from TOMOJO
We are really pleased with your feedback Anara ?? We are proud of the quality of our kibbles and of promoting responsible practices, and we are delighted to have you among our customers!
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Bd
Rating: 4 out of 5
Very practical subscription. Catastrophic Chronopost delivery.
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Response from TOMOJO
Thank you for your feedback ?? We are sorry for the delivery, we systematically report problems to Chronopost when there are any!
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Olivier D.
Rating: 5 out of 5
Fast delivery Quick response to questions
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Response from TOMOJO
Glad to know that you are satisfied Olivier ??
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Bastien
Rating: 5 out of 5
Delivery time respected
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Response from TOMOJO
Great Bastien!
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Yann K.
Rating: 3 out of 5
I am trying these kibbles because my cat has a regular skin allergy... and I have tested a large number of brands, different proteins (chicken, lamb, fish...) without seeing any differences. So for now, I am at more or less 3 weeks... and no change on the horizon. I am waiting to finish the bag to be sure. Otherwise, the smell is not very pleasant, and my cat who is never picky did not rush on them! He eats them now, but goes to scratch the bag of another brand that remains. Not convincing for now.
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Response from TOMOJO
Thank you for your feedback Yann! In the case of an allergy, it generally takes 8 weeks to see improvements. If after these 8 weeks, there are none, it surely means that his allergy is not due to the protein but perhaps to an ingredient (potato, sorghum, etc...) Regarding the palatability, it takes a few days for your cat to get used to the new protein, so it is normal that he did not rush on them. And sometimes, even with a serious dietary transition, it can happen that our kibbles are simply not to the taste of certain felines ??
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Magali T.
Rating: 5 out of 5
My dog loves these kibbles and his transit too. The customer service is very pleasant and attentive. The delivery is fast. I highly recommend Tomojo kibbles??
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Response from TOMOJO
We are really pleased with your feedback Magali ?? Glad to know that your dog loves his kibbles!
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Bn
Rating: 5 out of 5
Fast service as usual
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Response from TOMOJO
Thank you for your feedback! We remain at your disposal if needed ??
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Ghislain
Rating: 5 out of 5
Hello, Super product my cats loved it. The subscription formula is very flexible, we can postpone an order until the last minute. Finally, top customer service very fast and attentive. Irreproachable
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Response from TOMOJO
Thank you very much Ghislain, your feedback makes us very happy ??
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Leterrier S.
Rating: 5 out of 5
The service was impeccable, nothing to complain about.
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Response from TOMOJO
Thank you Sandrine, providing quality service is important to us!
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Rita S.
Rating: 5 out of 5
Great my cats love it! Small downside, the price is quite high.
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Response from TOMOJO
Happy to know that your cats love their kibbles Rita! Regarding the price, currently, the production of insect kibbles costs as much, if not more, than that of kibbles based on beef, poultry, or fish. This is mainly explained by the many investments that factories had to make in machines to properly raise the insects. The price per kilogram of insect is indeed three to five times higher than that of meat of similar quality. Moreover, we manufacture our kibbles here, in Mayenne, which also has a cost.
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Patrick D.
Rating: 5 out of 5
my dog loves the kibbles, they are crunchy, digestible, and they meet his needs as an active dog. The fact that they are also grain-free and without animal by-products suits me.
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Response from TOMOJO
Thank you very much for your feedback Patrick ?? Indeed, our kibbles are perfect for providing him with the energy he needs and supplying the necessary nutrients!
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Gabrielle L.
Rating: 5 out of 5
Fast shipping and super quality Happy cat.
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Response from TOMOJO
Glad to know you are satisfied Gabrielle, and that your little one loves his kibble ??
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Anne
Rating: 5 out of 5
Effective, always on top!
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Response from TOMOJO
Thank you very much Anne, your satisfaction is one of our priorities ??
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Mrs L.
Rating: 5 out of 5
I completely agree with this type of food for dogs and I think that, for people, it will be a viable option in the short term: animal welfare, pollution ...
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Response from TOMOJO
Happy to know that our values align Livia ?? Kibble that is good for animals and our beautiful planet, what more could you ask for!
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Léa
Rating: 5 out of 5
Great customer service, top product.
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Response from TOMOJO
Thank you very much Léa ?? We remain at your disposal if needed!
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Nolvenn L.
Rating: 5 out of 5
My dog loves his kibble and I am happy because insects are more ecological than meat (and they don't have hormones or antibiotics ??
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Response from TOMOJO
That's great Nolvenn! Glad to know that your dog loves it, and that you are thinking about taking care of our beautiful planet ????
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Catherine B.
Rating: 4 out of 5
I tested the sample. The cats quite liked it (even though they can be quite difficult). I think I will order again. However, there was a 'renal' sample: luckily I saw it in time because I almost gave it to them while they have no problems. I don't really see the point of sending this type of medical product if the cats have no issues.
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Response from TOMOJO
Thank you for your feedback Catherine ?? Our discovery box includes 2 samples of kibble and 2 treats: Renal Action and Coat & Skin for cats. These are 'pleasure' foods, they are lightly dosed and are only for cats with renal or skin problems. Regarding the Renal Action treat, it contains dried dandelion leaves known for their diuretic properties promoting the elimination of toxins. It can only do them good!
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Jf B.
Rating: 5 out of 5
Effectiveness, speed, and courtesy
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Response from TOMOJO
Thank you for your feedback JF! Our customer service remains at your disposal :)
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B.p
Rating: 5 out of 5
My cats (8 and soon 10 years old) are in great shape with the kibble and treats. Blood test perfect despite my 10-year-old Louloute's overweight. The subscription formula is great: flexibility of shipping dates, ordered products, and price. A range of products that is developing. Fast shipping... in short, nothing to say
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Response from TOMOJO
Thank you very much Bérangère, your message really makes us happy ?? Happy to know that your little ones are in good health and love their kibble and treats!
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Chouchana
Rating: 4 out of 5
Super fast delivery.. Having several cats, some are very interested but others absolutely not.. I noted in the interested camp several vomits, is it because I didn't make a transition since it was just to test? I find the concept great but financially it's impossible in a large family like mine (rescue cats, foster cats).. too bad. If I had 1 or 2 cats, I would continue the experience.. Bravo Tomojo ??
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Response from TOMOJO
Thank you for your feedback Cécile! ?? Indeed, it's important to make the transition, your cats' digestive systems need to get used to this new protein. Even if it's just for testing, we recommend mixing it with their current kibble.
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C. R.
Rating: 1 out of 5
The carrier did not deliver to my home as agreed but directly dropped the package at a relay point with several days of delay. The kibble was rolling around in the box because the bag was not sealed.
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Response from TOMOJO
We understand your frustration and we are sorry for everything Céline. As I told you during our exchanges, our offer still stands if you wish to order from us again!
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Anaël Q.
Rating: 5 out of 5
We have been using Tomojo for a year and a half, and we are delighted! Our cat loves his kibble a lot, he regulates himself very well with it and has regained an ideal weight. The approach of insect kibble is great, keep it up! And thank you!
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Response from TOMOJO
Thank you Anaël, your feedback brings us a smile! We hope it will continue for many more years ??
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