TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Hello and thank you for your comment, we are delighted to hear that! :)
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Camille C.
Rating: 1 out of 5
My cat stopped eating for 2 whole days until I deigned to buy him his old kibbles again. To avoid waste, I mix the two products, but it would be interesting to resume your formula to add flavor. Why not add cricket, it has a shrimp taste. Anyway, I saw 'duck fat' in the composition and I find your ad a bit misleading, so I will not repurchase, especially given the price. Too bad, the idea is good!
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Response from TOMOJO
Hello Camille, we are sincerely sorry to hear that, but it is thanks to your feedback that we can improve! It is indeed important to make sure to mix the two kibbles at first, and to do it gradually. (2 to 3 weeks are necessary for the most sensitive cats). Regarding duck fat, we indeed wish to substitute it with insect oil: however, we are still experiencing some difficulties incorporating it into our production chain, as well as sourcing it: we are counting heavily on the development of the French entomoculture sector which is starting to take off. I remain at your disposal for any other questions or comments from you.
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Meline
Rating: 4 out of 5
The order service is very responsive delivery in 48h
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Response from TOMOJO
The team is on deck to support you as best as possible during this period Meline, thank you for your message!
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Jocelyne V.
Rating: 4 out of 5
I haven't tasted the kibbles, but they seemed very appetizing. Unfortunately, out of my 3 cats, only one accepted to eat them. The others turned their noses up. With one voice against two, despite my favorable opinion I cannot proceed. I wish you much success as I find the principle very interesting. J. Verdure
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Response from TOMOJO
Hello and thank you Jocelyne, That's curious! A team member will contact you to try to better understand your experience.
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Françoise B.
Rating: 3 out of 5
I like it... Well, I like the concept. But my two feline companions did not approve... Even mixing it with their usual kibbles, these little rascals manage to sort it out with the tip of their tongue, not without giving me a murderous look in the process!
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Response from TOMOJO
Hello Françoise, thank you for your encouragement! The rascals! Even with a serious dietary transition, it can happen that our kibbles are simply not to your felines' taste. We will soon expand our cat range! We will be sure to contact you about this.
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Bernard P.
Rating: 1 out of 5
Packaging too luxurious for a bio product My cat doesn't like them, yet a cat from the shelter is not picky with low-cost kibbles?
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Response from TOMOJO
Thank you for your feedback Bernard, it is thanks to it that we can improve, I am not sure I fully understand the meaning of the word 'luxurious' here though. The packaging of the 1.5kg to 12kg bags is made from biosourced plastic based on sugarcane residues with a corn starch film. These biodegradable packages are necessary for our planet, even if they are more expensive than a standard plastic bag!
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Anne
Rating: 3 out of 5
Good evening My cat liked the kibbles at first but no longer eats them. I think he doesn't like them. Sorry because I liked the product. Best regards Mrs. Chevalier Anne Marie
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Response from TOMOJO
Thank you for your message Anne, We are sorry to hear that, a team member will contact you to advise you on this matter, see you very soon!
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Jean-Bombeur
Rating: 1 out of 5
Did not respect the delivery times
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Response from TOMOJO
Hello Ludovic and thank you for your feedback, We are sincerely sorry for this delivery delay on your sample. This period of health crisis forces us to modify our work organization in order to also ensure that your kibble is delivered to you without any risk to your health. It may happen that the delays are longer by a few days. A team member will contact you shortly about this!
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Nathalie
Rating: 4 out of 5
I quite liked the concept, my cats appreciated it, I have a Persian and I think it's better that I mix it with his special Persian kibble (anti-hairball).
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Response from TOMOJO
Thank you for your comment Nathalie, you are right to adapt your Persian's diet, purebred cats need special attention regarding their diet!
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Robert B.
Rating: 1 out of 5
Hello, I took the liberty of giving you only one star because: following my order no. 7348 from 10/10/2020 for a 50g dog sample kibble order, to this day, I still haven't received anything! Sincerely R BERGER 11 rue des Boutons d'Or 31860 PINS JUSTARET
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Response from TOMOJO
Hello Robert, we are sorry to hear that, a team member will contact you quickly to resolve this issue and resend your sample as soon as possible!
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Marion B.
Rating: 4 out of 5
Beautiful little packaging, my cats dove onto the kibble and the toy provided with it. Good, 1 star less because it took 15 days to receive my discovery box, but a very nice customer service. I recommend and love the concept! Bravo
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Response from TOMOJO
Thank you for your feedback Marion, indeed we apologize for this delay caused by our carrier. We remain at your disposal if you have any questions or if you want to try with more kibble!
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Beluga
Rating: 1 out of 5
My dog didn't like it. He sniffed and refused to take even one kibble. End of the experience.
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Response from TOMOJO
Thank you for your feedback, we are sorry to hear that! A sample is generally not enough to complete the dietary transition unfortunately. We remain at your disposal if you wish to try again with more kibble!
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Champion P.
Rating: 1 out of 5
My cats did not like the insect kibble at all
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Response from TOMOJO
Thank you for your feedback Penelope, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and one or two samples are generally not enough to complete the dietary transition unfortunately. We remain at your disposal if you wish to try again with more kibble!
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Francois
Rating: 4 out of 5
Great kibbles but there have been supply issues this year, which forces us to change
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Response from TOMOJO
Hello François, We are sorry to hear that, indeed, due to covid we have had production delays. Today, everything is back to normal. We hope to see you very soon!
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A.v.
Rating: 4 out of 5
The cat is convinced by the taste, and I am, by the ecological argument. Even though I am not sure I can keep the budget, it is still very expensive, given the raw material...
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Response from TOMOJO
Thank you for your message Anaïs, Unfortunately, insects are not yet cheaper than meat at this time. This is explained because insect farms have had to make a lot of investments in machinery to be able to properly raise insects. We are confident that in the future the price will drop to be cheaper than that of meat. Of course, we are aware that we still have a long way to go in order to properly and ecologically feed all dogs and rest assured that we are doing our best to lower prices (we have actually lowered them by 15% compared to last year). We hope to see you again very soon!
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Isabelle D.
Rating: 1 out of 5
One of my cats appreciated it, the other not much, but they both vomited
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Response from TOMOJO
Hello Isabelle, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition unfortunately. We are at your disposal if you want to try again with more kibble!
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Ingrid L.
Rating: 1 out of 5
I bought a pack for dogs and a pack for cats, I only received the pack for cats... It's a scam!
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Response from TOMOJO
Hello Laurent, As I explained to you by email, your package was lost with our carrier. As soon as we became aware of your message, we immediately sent out another pack of kibbles and refunded part of your order to make amends. We hope to see you again very soon despite this delay beyond our control, we remain at your disposal.
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Fabienne
Rating: 4 out of 5
My cat doesn't like it but my little dog does (curious) interesting concept but it remains a bit expensive for insect proteins
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Response from TOMOJO
Hello Fabienne Cats are harder to convince than dogs, sometimes you need to observe a transition period of 2 to 3 weeks! Unfortunately, insects are not yet cheaper than meat at the moment. Today the price of insect per kg is 3 to 5 times higher than a similar quality of meat. It is because we want to make our kibbles as accessible as possible that we have chosen to make less margin than our competitors and traditional competitors. The subscription actually gives you a 10% discount on our kibbles :) We hope to see you again very soon!
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Marie-José
Rating: 1 out of 5
?? Not a positive experience at all: my cat didn't even deign to taste a kibble...
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Response from TOMOJO
Hello Marie-José, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition unfortunately. We are at your disposal if you want to try again with more kibble!
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Cécile C.
Rating: 3 out of 5
Fast shipping. However, my cats do not like the kibble, despite a gradual transition.
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Response from TOMOJO
Thank you for your message Cécile, we are sorry to hear that your cats did not appreciate our kibble. Sometimes, even with a strict dietary transition, cats do not like a food. We hope to see you again very soon. ??
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Babou
Rating: 4 out of 5
Nice approach. Fast delivery and my cat appreciates them. The only downside is the shape of the kibble. My cat chews them and leaves half because he can't 'catch' the rest. Would a different or smaller shape be better?
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Response from TOMOJO
Hello Isabelle, thank you for your message and your remark! We will take this feedback into account to improve our next recipe! ??
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Vigouroux S.
Rating: 4 out of 5
The cat kibble arrived well, however I cannot give a really useful review because I don't have enough hindsight. You know it takes time to adapt and it's a bit long. In any case, one of my two cats eats them without any problem! The second one is more difficult. Thank you for your great idea anyway, I am very involved in the ecological rescue of our planet!
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Response from TOMOJO
Hello Sandrine, thank you for your kind message, we also share these values! ?? We hope that your 2 cats will soon have the mojo... We are at your disposal if needed!
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Jean-Marie L.
Rating: 3 out of 5
I am satisfied. But I finally understood that TOMOJO cat kibble contains duck fat, and maybe other animal products besides insects. But 34% insects is already a step forward. Waiting for better.... In any case, the cats like it and are not worse off....
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Response from TOMOJO
Hello Jean-Marie, Indeed, as I told you, the incorporation of duck fat (non-fed, from the southwest) is a lever for improvement for us in 2020/2021. We indeed wish to substitute it for insect oil: however, we are still experiencing some difficulties in incorporating it into our production chain, but also in sourcing it: we are counting heavily on the development of the French entomoculture sector which is starting to take off. You will be notified when our new recipe is available! ??
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Brigitte F.
Rating: 1 out of 5
My 5-month-old kitten didn't want it!!!!!!!!!!!!
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Response from TOMOJO
Hello Brigitte, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition. We are at your disposal if you want to try again with more kibble!
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Stéphanie T.
Rating: 4 out of 5
My cats liked it
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Response from TOMOJO
Thank you for your feedback Stéphanie ?? !
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Martine L.
Rating: 3 out of 5
My four cats did not particularly appreciate this kibble.
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Response from TOMOJO
Thank you Martine for your feedback. ?? It's sad news but don't lose hope! Some cats are more difficult than others because they are used to always eating the same thing. You should try to gradually incorporate our kibble with your cats' old kibble. ??
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Béatrice P.
Rating: 3 out of 5
Out of my 5 cats, two didn't even want to taste it and three ate it.. So mixed feedback
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Response from TOMOJO
Hello Béatrice, Thank you for your message, we are sorry to hear that :'(, We hope that your cats who loved our kibble will eventually convince those who didn't like it ????. We hope to see you again very soon!
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Steiner V.
Rating: 4 out of 5
My kitties eat them, but since the kibble is very dry, I don't know if they will eat them in the long term. It's in the testing phase for my 4 cats! In any case, congratulations on your initiative!! Valerie from Switzerland.
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Murielle
Rating: 4 out of 5
Perfect delivery with a little gift on top for my cat. Unfortunately, he didn't want to taste a single kibble, he is particularly special because he eats nothing but his hunt!! Cat rescued a year ago, this is despairing, I hoped he would at least appreciate these insect kibble! I think I've tried everything!
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Response from TOMOJO
Thank you for your message Murielle, your cat has kept its hunting spirit, and that's to its credit! We hope to see you again very soon :)
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David S.
Rating: 3 out of 5
My cats simply do not like this food. I can't say anything more about it.
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Response from TOMOJO
Hello David, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition. We are at your disposal if you want to try again with more kibble!
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Gabrielle
Rating: 1 out of 5
tomojo contacted me by phone and offered me a solution; so I am correcting my review and I am satisfied with the customer service regards
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Response from TOMOJO
Hello Gabrielle, we are sorry that our site was not clear enough for you. However, there was no manipulation on our part because as soon as you indicated that you did not want a subscription, we terminated it and even refunded you for the package we had already sent. We are sorry that this solution did not satisfy you.
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Mme S.
Rating: 4 out of 5
Quick, easy, well explained
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Response from TOMOJO
Thank you very much, we are happy to have satisfied you!
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Eglantine R.
Rating: 1 out of 5
My cat has been sick every time she ate the kibbles... (diarrhea) I requested a refund by email but have not received a response so far.
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Response from TOMOJO
Hello Églantine, we hope your cat is doing better. As I explained to you by email, it is your cat's intestinal system that is firmly defending itself against an organism it does not know: insect protein. This is called neophobia and it is quite common among our feline friends! That is why we recommend a gentle food transition of 2 to 3 weeks.
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Jo S.
Rating: 4 out of 5
Great packaging, ethical behind it too! I was really happy to test Tomojo with my cat! I had no issues during the transition, but unfortunately I don't know why at the first bowl with only these kibbles my cat vomited everything TwT He did not tolerate them at all! In terms of taste, they seemed to please him but his stomach did not accept them TwT. I will see if I can use them as a reward to avoid throwing away a new bag!!
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Danielle D.
Rating: 4 out of 5
My dogs love these kibbles, one of my two dogs is sick and I find that this food suits him very well
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Response from TOMOJO
Hello Danielle, we are sincerely happy to hear that! It's great if our kibbles can also help improve your dog's health!
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Franck R.
Rating: 1 out of 5
What can I say about my experience? Immediate processing but delivery in 2 weeks due to Covid... A product that is very well marketed, nothing to complain about in terms of marketing except that my cat does not like it, she looked at me several times as if to say 'are you kidding me?' Anyway, I mixed her usual kibbles with the TOMOJO and the night passed and the bowl is still full... Have you thought about making mouse or rat pâté? Your eco-friendly arguments would resonate better with the feline community that is not primarily insectivorous...
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Response from TOMOJO
Hello Franck, we are sorry that the experience was not conclusive with your cat, a food transition of 2 to 3 weeks is often necessary for your kitty to get used to our kibbles. We apologize for the delivery delay, it was beyond our control. Today, our delivery times have returned to normal. A team member will call you to learn more.
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Lucie C.
Rating: 4 out of 5
Very appreciated by my cat but a bit expensive unfortunately
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Response from TOMOJO
Hello Lucie, Thank you for your feedback! We are happy to hear that your cat liked our kibbles ??. Unfortunately, insects are not yet cheaper than meat at this time. Today the price of a kilogram of insects is three to five times higher than a similar quality of meat. It is because we want to make our kibbles as accessible as possible that we have chosen to make less margin than our competitors and traditional competitors. The subscription also gives you a 10% discount on our kibbles :) We hope to see you again very soon!
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Laure M.
Rating: 3 out of 5
Excellent approach! Using insects instead of livestock is a fantastically ecological idea. Unfortunately, my cat did not digest them despite a slow transition and vomits them...
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Amandine B.
Rating: 1 out of 5
My cat does not like TOMOJO kibbles I am sorry
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Response from TOMOJO
Don't lose hope Amandine! ?? If your cats don't like our insect kibble at first, it's because it needs to be introduced gradually. Start by mixing a few insect kibbles with your cat's old kibble, and gradually increase the amount of insect kibbles. Try this technique and get back to us! ??
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Claudia
Rating: 1 out of 5
Despite the transition period with the food (kibble bought from the veterinarian), my cat vomited everything after a few days. I made several attempts with smaller doses, but it was useless. Too bad.
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Response from TOMOJO
Hello Claudia, we are sorry to hear that our kibble caused vomiting in your cat. A member of the mojo team will call you to learn more!
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