TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
A good idea....but unfortunately our two tasters, our 3-year-old cocker and our 12-year-old cat turned their noses up at the kibble and treats, it was our evening visitor, a young hedgehog, who took advantage of it and really liked it. Too bad....
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Response from TOMOJO
Hello Martine! We are sorry that our discovery box did not convince your furry friends. Unfortunately, a transition period of 2 to 3 weeks is sometimes necessary for dogs and cats to get used to the taste of their new food. You should try the experience again with a package!
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Michèle C.
Rating: 1 out of 5
I am disappointed with Tomojo, after several follow-ups I still have not received my orders and it is impossible to contact by phone.
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Response from TOMOJO
Hello Michèle, we are sorry to hear that you had a bad experience with Tomojo. We had some delays in our shipments because our kibble production was heavily slowed down by the health situation. We informed you by email and to apologize we refunded your shipping costs. The team is on it to ensure your kibble arrives safely as soon as possible!
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Cyril T.
Rating: 4 out of 5
Nothing to report.
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Response from TOMOJO
Thank you Cyril! ??
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Monsieur
Rating: 3 out of 5
Very good delivery service, a good point for the packaging and the concept, my cats refuse to taste it.
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Response from TOMOJO
Thank you for your feedback! It is very important to make a dietary transition so that your cats accept to taste their new kibble. A member of the mojo team will call you to advise you!
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Séraphie R.
Rating: 3 out of 5
Hello, the idea is excellent and when I heard about it, I immediately wanted to try it for my cat. The packaging is clear, we know what we are giving to our animal. But unfortunately, Moon did not like the taste at all, I mixed her old kibble with the Tomojo kibble but she doesn't want it at all and sorts through the package... Too bad!
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Response from TOMOJO
Hello Séraphie, thank you for your message! We are really sorry to hear that your cat was not won over by our kibble. A member of the mojo team will call you in the coming days to try to better understand the reasons for this selection!
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Dorsaf L.
Rating: 3 out of 5
Perfect packaging, quick order, thank you. It seems to me that the kibble contains too many carbohydrates? My cat doesn't like it and still prefers the veterinary kibble brands. I will try again soon. Thank you for this discovery!
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Response from TOMOJO
Thank you for your feedback! Our carbohydrate balance is designed to keep your cat and its kidneys healthy. We recommend making a dietary transition over at least 2 weeks so that your cat gradually gets used to the taste of its new kibble.
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Satanas
Rating: 4 out of 5
Very good. My cats enjoyed these kibbles. A bit expensive to buy though but well... Fast delivery.
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Response from TOMOJO
Thank you very much for your feedback! For your next purchase, don't forget our subscription offer which will allow you to benefit from a 10% discount on each shipment. And it's without commitment ??
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Sylvie B.
Rating: 4 out of 5
The order is coming soon! I'm waiting for my stock of "RC" kibbles to decrease a bit before switching to Tomojo. Could we imagine sauce bites for cats in the same spirit?
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Response from TOMOJO
Thank you Sylvie, we can't wait for you to order from us again! To answer your question, it's definitely in our plans... Stay connected! ??
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Chapelain
Rating: 4 out of 5
The tested kibbles are of good quality and the approach is very interesting ethically, however for my little dog they are too hard to break. Nevertheless, I wish Tomojo to continue their development!
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Response from TOMOJO
Thank you very much, it's thanks to the feedback from our customers that we can progress! We take note of your comment for our future products. In the meantime, try moistening your dog's kibbles, they will be easier to ingest!
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Birgitt
Rating: 3 out of 5
Unfortunately, my 3 cats do not like these kibbles... otherwise, careful and fast shipping
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Response from TOMOJO
Hello, did you make a dietary transition? It's very important for your cats to gradually get used to the flavors of their new kibbles!
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Bon C.
Rating: 4 out of 5
Hello. Very good information if there is an incident, as well as a commercial gesture due to the slightly long delivery time.
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Response from TOMOJO
Thank you very much Catherine, the mojo team is always happy to help you if you have any issues!
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Pauline N.
Rating: 1 out of 5
Unfortunately, your cat kibble product did not meet my expectations and especially not those of my pet. I find the brand's concept really good, moreover, the delivery was very fast so nothing to say on the 'customer service' side. However, the kibble was given to my pet for a week but I had to stop immediately because my cat could not get used to this food, so the package is barely started but I can't do anything with it and it will end up in the trash which is a shame. If this can help you improve your product, here are the negative points: the smell did not appeal to my cat, so a big lack of appetite on that side (personally, I thought they didn't smell bad but obviously it didn't work for my feline). My cat is
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Response from TOMOJO
Thank you Pauline for your detailed feedback! Your cat does seem very sensitive, which is why it is essential to make a food transition of at least 3 weeks in order not to disturb its digestive system but also to get it used to the flavors of its new kibble. A member of the mojo team will call you in the coming days to advise you!
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Pv
Rating: 4 out of 5
Hello, the kibble is great, unfortunately the shipping costs are very high considering it is announced as 2 working days for 7 € and in the end it arrives after 5/6 working days like a normal package. There should be an option to choose your shipping method as express (real chronopost) or normal. Have a nice day.
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Response from TOMOJO
Hello Vanessa, thank you for your feedback! You ordered a 7kg bag of cat kibble, it is normal that the shipping costs are a bit high given the weight of the package and the fact that we had to ship it from France to Belgium. We thank you for your suggestions which we take into account and hope your cat enjoys our kibble!
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Sandrine C.
Rating: 4 out of 5
I find that compared to other kibbles, dogs have much more stools, one of my dogs has even done it several times in the house when it had never happened before...
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Response from TOMOJO
Hello Sandrine, have you done a dietary transition for your dog? Not doing so can cause some digestive discomfort in certain dogs.
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Françoise
Rating: 3 out of 5
For now I have put it to the test! He usually eats very little kibble! He eats little!
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Response from TOMOJO
Hello Françoise, don't worry, some cats need a dietary transition of 2 to 3 weeks to get used to the new flavors of our kibble!
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Iwona M.
Rating: 4 out of 5
Very good service, good responsiveness.
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Response from TOMOJO
Thank you very much Iwona, you give us the mojo!
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Emilie
Rating: 4 out of 5
Very responsive customer service, I was informed of the progress of my order. The only small downside for the delivery: the delivery person left the package in plain sight and within reach of all the neighbors.
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Response from TOMOJO
Thank you Emilie for your feedback on our kibble! Please feel free to inform Colis Privé about the problem you encountered with their delivery person. We hope your kitty enjoyed our kibble ??
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Brody
Rating: 3 out of 5
The kibble must be very good and I find the ecological initiative remarkable. But on my first order, one product was missing, no big deal, it was sent back to me, it happens. However, I reordered and the package never arrived at my home. I am told that an investigation has been opened. I can be lenient, mistakes happen, we are not machines but there are still limits. I will not order again.
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Response from TOMOJO
Hello Alice, we are sorry to hear that you had a bad experience with our kibble. The delivery issue you had is completely independent of Tomojo: we shipped your kibble within the allotted time. Chronopost indicates that you were delivered, we called the company for you and did what was necessary to determine the issue they had on their side. We are sorry to hear that this solution did not satisfy you.
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Sacha B.
Rating: 4 out of 5
So good Can't wait to try the big pack
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Response from TOMOJO
Thank you Sacha! What could be better than a 50g sample? A 7kg pack of course!
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Lucette B.
Rating: 1 out of 5
None of the 3 cats liked them. I mixed them with other kibbles, they sorted them. Sorry.
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Response from TOMOJO
Thank you Lucette for your feedback! We are sorry that you had a bad experience with our kibbles. It is very important to mix the old kibbles with the new ones over several weeks to gently get your 3 cats used to a new diet. Unfortunately, with only one 50g sample it was not possible for you to make such a transition, maybe a trial with a pack will be more conclusive!
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Emmanuelle M.
Rating: 3 out of 5
Why not? I loved the idea of insects! Unfortunately, only one animal out of 4 liked the taste... hence the very good idea of offering samples.
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Response from TOMOJO
Thank you Emmanuelle for your feedback! Did you properly transition your diet? It is very important to gradually accustom your cats to the new flavors of our kibbles.
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David F.
Rating: 4 out of 5
My cats liked it, but not more than industrial kibble and they didn't want to give me their personal impression.
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Response from TOMOJO
Thank you for your feedback! Your cats may not seem to distinguish between Tomojo and industrial kibble, but rest assured: they are much better for their health thanks to our premium insect protein and our 100% natural ingredients!
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Marie-Annick
Rating: 1 out of 5
My cats hate insect kibble, impossible to make them eat it, because even mixing it with their usual kibble, they don't want it!!!
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Response from TOMOJO
Hello Marie-Annick, a food transition of 2-3 weeks should overcome their reluctance. A member of the mojo team will call you in the coming days to advise you :)
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Suzanne D.
Rating: 4 out of 5
I note favorably TOMOJO although out of 5 cats, I only have 3 that accept this kibble mixed with theirs, including 1 who is on a diet and only eats a few as treats. I am satisfied with the services of this company, the kibble is very well packaged and protected and is delivered very quickly.
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Response from TOMOJO
Thank you Suzanne, a food transition of 2-3 weeks should overcome the pickiest ones!
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Isabelle
Rating: 4 out of 5
Trial on cats and dogs: strangely, the girls loved this kibble and devoured it before their usual kibble but the boys... Doubtful and reluctant in front of this dietary change! Mixed success, therefore. I hoped to align their appetites with my ecological convictions but they don't seem to agree with me...
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Response from TOMOJO
Hello Isabelle, don't worry, your cats are certainly facing neophobia. That is to say, they do not recognize our kibble as edible food. This happens with some cats and to remedy this, nothing could be simpler: you need to make a dietary transition over 2 to 3 weeks. A member of the mojo team will call you in the coming days to advise you!
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Tiphanie L.
Rating: 3 out of 5
I love your concept but not my cat :( he doesn't like your kibble :(
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Response from TOMOJO
Thank you Tiphanie for supporting our concept! Have you done a food transition of 2-3 weeks? It is very important so that your cat does not develop neophobia, which means not recognizing a food as edible. A member of the mojo team will call you in the coming days to learn more!
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Muller M.
Rating: 4 out of 5
I give 4 ?? because personally I love the concept but my cat not at all haha. He is not a fan of insects ??....
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Response from TOMOJO
Thank you Marie for supporting our concept! Have you made a dietary transition with your cat? Generally, one to two weeks of dietary transition will get through the pickiest eaters! A member of the mojo team will call you in the coming days to tell you more.
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Audrey
Rating: 3 out of 5
Hello, they haven't become my cat's favorite kibble, maybe it takes a little time to get used to the taste! We'll see with time! Good continuation, thank you for the shipment.
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Response from TOMOJO
Thank you Audrey! Indeed, a dietary transition is necessary for your cat to get used to the flavors of its new kibble. Two to three weeks of transition will overcome its reluctance!
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Nicos406
Rating: 4 out of 5
Order received quickly, in line with my expectations but my kitten is a bit too young to start eating its kibble
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Response from TOMOJO
Hello Nicolas, thank you for your feedback! Our kibbles are suitable for kittens as well as for older cats, don't hesitate to moisten them if they seem a bit too big for him.
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Marlène B.
Rating: 4 out of 5
Certainly, cats appreciate your kibbles, but since there are no animal proteins, I won't be able to order in the future. For me, it's still a good idea. See what you can add in this regard.
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Response from TOMOJO
Hello Marlène! Our kibbles do contain animal proteins because... insects are animals! They are even an excellent source of protein as insect proteins are very digestible and rich in amino acids. You can therefore give them to your cat with peace of mind ;)
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Madame V.
Rating: 3 out of 5
Kibbles a bit large, are often the ones that remain in the bowl because I make a mix.
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Response from TOMOJO
Hello Véronique! If our kibbles seem a bit large to you, don't hesitate to moisten them so that they are easier for your cat to ingest. We also invite you to follow our transition guide that we sent you by email so that your cat can gradually get used to the flavors of its new kibbles.
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Damien C.
Rating: 1 out of 5
Poor quality/quantity/price ratio
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Response from TOMOJO
Hello Damien, our boxes are designed to test and discover our brand. In addition to samples of our products, they contain selected products: eco-friendly wooden toys for cats as well as solid shampoos with natural ingredients for dogs. If you want an optimal quality-price ratio, we recommend ordering a 7kg bag of kibbles for your cat because, as you can imagine, the more you buy in large quantities, the lower the price per kilogram.
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Jean C.
Rating: 3 out of 5
my cat doesn't like the product
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Response from TOMOJO
Hello Jean-Claude, we are sorry to hear that you did not enjoy the discovery box we had given you through our contest. Did you properly transition your cat's diet as we advised you to do by email? It is very important for your cat to get used to the unfamiliar flavors of a new diet.
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Elisabeth L.
Rating: 3 out of 5
Out of 6 cats, I only have two that really appreciated them. So it's worth testing before ordering in large quantities.
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Response from TOMOJO
Hello Elisabeth! To go from 2/6 to 6/6, I advise you to make a dietary transition for your 4 cats who have remained doubtful about their kibble. This will allow them to gradually get used to the new flavors of their kibble. And yes, felines have a sensitive palate! A member of the mojo team will call you in the coming days to advise you.
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Justine B.
Rating: 3 out of 5
Responsive and transparent team, revolutionary idea, unfortunately my cat did not appreciate the insect kibbles, to my great dismay: he tasted them enthusiastically, devoured a first meal then turned his nose up at them. I reintegrated his usual kibbles and left the Tomojo available in a second bowl for him to nibble on a few in case of cravings. They haven't moved... Too disappointed.
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Response from TOMOJO
Hello Justine! Don't worry, it's a normal reaction in some cats and it has a name: neophobia. It's when a cat does not recognize a food as edible and this often happens when changing a cat's diet. To avoid this, you need to make a gradual dietary transition by slowly getting your cat used to the new flavors of its kibble. A member of the mojo team will call you in the coming days to give you good advice!
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Madame A.
Rating: 4 out of 5
I am just starting to give these kibbles to my animals
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Response from TOMOJO
Hello Agathe! We hope your animals will enjoy our insect kibble. Don't hesitate to keep us updated at [email protected]!
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Belle V.
Rating: 3 out of 5
My cat does not appreciate the kibbles, too bad I really liked the concept.. I feel like they were a bit too big and hard.
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Response from TOMOJO
Hello Belinda! Have you made a dietary transition for your cat? It is very important for some cats to gradually get used to the new flavors contained in a new diet. If the kibble seems difficult for your kitty to swallow, don't hesitate to moisten it a little, it will be easier to ingest. A member of the mojo team will call you in the coming days to learn more and give you some good advice! Keep the mojo :)
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Audrey
Rating: 4 out of 5
I am still in the middle of transitioning from regular kibbles to Tomojo kibbles. I don't have enough hindsight yet that's why I'm removing a little star. But my cat seems to appreciate them. She shouldn't be reluctant to switch to 100% of these kibbles. However, I noticed that the composition is not completely free of animal products (duck fat and hydrolyzed animal proteins), but it is probably essential for the nutritional needs of our animals. I am still clearly happy that there is this more ecological alternative and I applaud the project. Thanks to them and thank you for the planet.
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Response from TOMOJO
Hello Audrey, thank you for your feedback! We are happy to hear that your cat is enjoying our kibble. Our kibble indeed contains animal proteins because... insects are indeed animals! However, you raised a very interesting point: the duck fat contained in our kibble. The incorporation of duck fat (which comes from the southwest of France and is sourced from non-fed ducks) is a lever for improvement for us in 2020. We indeed wish to substitute it with insect oil: however, we are still experiencing some difficulties in incorporating it into our production chain, but also in sourcing it: we are counting heavily on the development of the French entomoculture sector which is starting to take off. Thank you for supporting our approach! It is very encouraging for the mojo team to see that you share our ecological values :)
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Marlier M.
Rating: 3 out of 5
1 cat out of 2 liked it, that's not bad ;)
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Response from TOMOJO
Hello Marine, thank you for taking the time to give us feedback. A longer dietary transition would certainly help your second cat become a true mojo lover ;)
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Julie
Rating: 3 out of 5
The first 7 kg bag was well consumed, even though my cat would have preferred to stick to the old ones by taste choice. However, the second package... she is turning her nose up at them, risking eating much less than she should... The product itself is great, eco-friendly, cheaper, a French initiative. But there is a taste problem (at least for mine). I have to make a mix (however, for her diet, it worked super well without intending to). Let's see if the recipe can be improved on that side.
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Response from TOMOJO
Hello Julie, thank you for supporting our concept! Have you made a dietary transition for your cat? It is very important for him to gradually get used to the new flavors of our kibble. Feel free to contact us by email at [email protected] to learn more, we will be happy to help you!
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