TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Thank you for your feedback Isabelle! We also think about your budget and have set up a subscription system, which allows you to choose a delivery frequency as well as 10% off each shipment. We don't have wet food options available yet but it's under development!
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Mm68066
Rating: 1 out of 5
My cat was very sick, vomiting all night and the next day after trying some kibbles mixed with hers for dinner. Returning the samples. Honestly, if you want to try, remove all your rugs and keep an eye on your cat. Mine never vomits usually, not even his ingested fur. He has had several different kibbles and grain-free ones without any problem. I was scared. Plus, I was supposed to receive a paper on the transition with my order, but I didn't receive it and there is no page on the transition on the site (maybe think about putting one up!!!) So it may not work for some cats. Or do you have to give 2 kibbles a day for weeks? In any case, a warning should be displayed because several of us have had a sick pet due to trying these kibbles. I spent a terrible night cleaning up vomit (6 in total) and worrying about my cat who is slowly recovering.
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Response from TOMOJO
Hello Marjorie, we apologize for the bad experience you had! We automatically send our food transition guide written by our veterinarian in our order confirmation email, so you have indeed received it. Indeed, it is very important to properly carry out a food transition to gently support your cat's digestive system towards a new diet. A team member will call you soon to find out a bit more about what may have happened.
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Cam &.
Rating: 4 out of 5
My cat loves it, but... I'm afraid of only giving him carbohydrates.. Let me explain: at first I was seduced by the organic, eco-friendly side, I wanted to give him exclusively these kibbles.. but I looked closely.. and there are too many carbohydrates while a feline in the absolute eats prey of which, in the gastric system, we sometimes find seeds, fruits... but in very small quantities!! It will be occasional... What a pity!!
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Response from TOMOJO
Thank you for your review! Don't worry about the carbohydrates, they are necessary for cats because a too high protein level in kibbles can lead to serious health problems in cats, such as a urinary system disorder. Our kibbles are formulated to be ecological AND good for the health of our animals, it's without compromise :)
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Pierrot
Rating: 4 out of 5
The crunchiness is very much appreciated by my cats!
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Response from TOMOJO
Thank you for your positive feedback :)
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Anaïs D.
Rating: 3 out of 5
An unsatisfied cat, unfortunately despite several attempts, my cat does not eat the kibbles at all, yet he is a real glutton.
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Response from TOMOJO
Hello Anaïs, thank you for sharing your problem with us. Did you properly carry out a food transition for your cat of at least 2 weeks? It is essential for your cat to get used to the new flavors of Tomojo kibbles. A member of the mojo team will call you soon to find out more about what might have happened and to give you good advice!
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Camille M.
Rating: 4 out of 5
The delivery person did not call to warn if he was delivering the package, I had to go to the post office to pick it up. I appreciate that there was as little waste as possible in the package.
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Response from TOMOJO
Thank you Camille for your message! We will pass your feedback to our logistics partner. We hope your pet still enjoyed it :)
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Marianne
Rating: 4 out of 5
Successful test of the kibble sample by my Jack Russell. More to come in the next episode! ??
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Response from TOMOJO
Thank you Marianne for your message! We are happy that your Jack Russell has adopted the mojo :)
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Helene E.
Rating: 4 out of 5
Not bad at all
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Response from TOMOJO
Thank you Hélène for your message! We hope we were able to delight your furry ball :)
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Flo D.
Rating: 4 out of 5
Order received quite quickly, my cat liked the kibble at first but now it’s becoming complicated to make him eat!
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Response from TOMOJO
Hello, thank you for your feedback! Did you properly carry out a 2-week food transition to gradually get your cat used to his new kibble? It's very important even if he liked them right away to avoid upsetting his digestive system but also to get him used to these new flavors. Feel free to contact us at [email protected] for more info! :)
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Nicole B.
Rating: 4 out of 5
Delivery on time. Satisfied to see if my cat will like it
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Response from TOMOJO
Hello Nicole, thank you for your review! We hope your cat will enjoy it, for that don't forget to properly carry out a two-week food transition to gradually get his taste buds used to these new flavors :)
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Michael N.
Rating: 3 out of 5
"after 1 month I still haven't received my package..." Tomojo, thank you for your quick response. I will keep you updated upon receiving the sample. Have a good day
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Response from TOMOJO
Everything is perfect. From advice to fast delivery, I highly recommend. And our Nestor is feasting!!
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Lejeune
Rating: 4 out of 5
Thank you for the very efficient delivery and the package delivered in 48 hours, the only thing is that my cat is sulking the product!
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Response from TOMOJO
Hello, thank you for your feedback! It is common for cats to be a bit reluctant to a new diet. I recommend doing a two-week food transition to gradually get their taste buds used to these new flavors :)
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Memain
Rating: 4 out of 5
The kibble is well made, does not crumble. The ingredients seem healthy on paper and my dog quickly appreciated them. However, the price is too high compared to premium brands, even if it is a more ecological product. I hope it will decrease with the increase in insect production.
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Response from TOMOJO
Thank you for your comment! We are delighted that your dog enjoyed our kibble. Indeed, for now, insect production is new in Europe which explains a high raw material price. We are confident that in the future this price will decrease to be cheaper than meat! Of course, we are aware that we still have a long way to go in order to feed all dogs properly and ecologically, and rest assured that we are doing our best to lower prices (we have actually lowered them by 15% compared to last year). We are also implementing programs for our customers: - a subscription system, which allows you to choose a delivery frequency as well as 10% off each shipment ?? https://tomojo.co/pages/abonnement - a referral system, to enjoy -25% on your next purchase ?? https://tomojo.co/pages/parrainage-1 - and -10% discount by subscribing to our Tuesday Newsletter ?? Have a great day, keep the mojo!
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Mme G.
Rating: 4 out of 5
Perfect, my cat does not resist. I find that the kibble could be a bit smaller.
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Response from TOMOJO
We are delighted that our kibble pleases your cat! If they seem too big for him, feel free to moisten them so they are easier to swallow. See you soon :)
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Frederic G.
Rating: 4 out of 5
Good, but not suitable for kittens, even 8 months old. The kibble is too big. Maybe a kitten version would be nice :)
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Response from TOMOJO
Hello, thank you for your message. Our kibble is nutritionally suitable for kittens as it provides them with everything they need to grow in good health. If our kibble seems too big for your kitten, feel free to moisten them, they will be easier for him to swallow. See you soon on tomojo.co :)
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Monsieur G.
Rating: 4 out of 5
The cat seems to appreciate them...
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Response from TOMOJO
The Mojo team is delighted that your kitty enjoys our kibble. Our ultimate goal? To delight his taste buds!
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M L.
Rating: 4 out of 5
An approach that I find very commendable, and even necessary, and that I fully support. The only small downside, but which does not depend on Tomojo: our cats have become so dependent on industrial kibble packed with synthetic flavors that they have a bit of trouble switching to Tomojo kibble...
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Lucy C.
Rating: 4 out of 5
I love the concept of your kibble brand, unfortunately my cat is very picky about kibble (she eats nothing but this kibble and occasionally a bit of butter). Nevertheless, I am 100% for this kind of kibble and I love Tomojo's ethics. The kibble was not thrown away, it made one happy, a neighborhood cat that often begs for food!
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Response from TOMOJO
Thank you for this review! Indeed, it happens that some cats are a bit difficult. Did you properly do a 2-week dietary transition to get your cat used to its new kibble? In any case, we are delighted to have been able to treat a cat from your neighborhood. Thank you for supporting our approach, it is very motivating!
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Jeremy J.
Rating: 3 out of 5
The idea is good but my cats don't like it :(
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Response from TOMOJO
Hello Jérémy, We are disappointed to learn that our kibble did not delight your cat's taste buds! Did you do a 2-week dietary transition to get your cats used to their new kibble? We will call you in the coming days to learn more about your cat's habits. See you soon :)
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Florentine O.
Rating: 4 out of 5
Perfect kibble and delivery, friendly and responsive team
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Response from TOMOJO
A big thank you for your message that gives us the mojo!
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Jean-Michel &.
Rating: 3 out of 5
I would have loved to take the subscription because it's a great idea and super good for the environment but unfortunately my cat doesn't really like them.. Yet she eats plenty of live insects! (usually I get her Eukanuba 86% protein). Good luck to you!
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Response from TOMOJO
Thank you for your message! It is true that cats can be more difficult.. Did you properly carry out a 10-day food transition? It is very important for your cat's taste buds to get used to new flavors but also to avoid disturbing its digestive system. Have a very nice day from the mojo team!
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Evelyne P.
Rating: 3 out of 5
I think the idea is great, but my cat is currently rejecting them, and also I hadn't checked the carbohydrates in the composition and there are too many. Too bad.
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Response from TOMOJO
Hello Evelyne, Thank you for supporting our approach! :) Have you gone through a transition period from her old kibble to Tomojo kibble? These ten days are very important for your furry ball to get used to a new diet. Regarding the carbohydrate content, we are well below the maximum rates allowed by FEDIAF. Food with too much protein can also cause problems as it would make your cat's kidneys work too hard.
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Anaïs B.
Rating: 1 out of 5
Minette is super picky, kibble too big and no appetite for this one, too bad!
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Response from TOMOJO
Hello Anaïs, thank you for your feedback which we take very seriously. We will contact you soon to get more details about your cat's behavior. See you soon!
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Karine A.
Rating: 4 out of 5
Fast and careful shipping, top-notch packaging! Beautiful and eco-friendly, everything we love <3 My cat, however, is not too convinced at the moment, I think the kibble is a bit large for her (I should mention she is an adult) I am following your acclimatization advice but she prefers her old smaller kibble. I don't know if that plays into her choice? In any case, I love your approach and I persevere to convince my cat. :)
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Response from TOMOJO
Hello Karine, Thank you for your message, it is very motivating to see that our concept is liked! :) It is true that cats can be a bit picky. If the kibble seems a bit too big for your cat, feel free to moisten them a bit to make them easier to swallow. Have you taken 10 days to transition your cat's diet? Don't hesitate to get back to us if you still encounter difficulties with your cat at the end of this period.
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Olivier
Rating: 4 out of 5
The concept is great. I ordered the discovery kit to test with Yuzu. However, he doesn't like anything, refuses the kibble and even the treats. Too bad, I love the concept.
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Response from TOMOJO
Hello Olivier, We are delighted that you like our concept! We recommend doing a dietary transition over about ten days so that Yuzu can get used to the taste of the kibble. Don't hesitate to contact us if you have any questions.
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Julie
Rating: 3 out of 5
My cat, very picky, loves them. For now we are doing the dietary transition... I really like the idea of no longer giving her bad meats...
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Response from TOMOJO
Hello Julie, Thank you for your comment. We hope that your cat's dietary transition is going well!
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Paula
Rating: 4 out of 5
I find the initiative very interesting. My cats don't really agree. They eat them but I have to alternate with supermarket kibble. They might be a bit big for my cats. It's a shame that the ingredients don't detail the vegetable fats. There are small formats to try, do it. The price is more than correct. Thank you
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Response from TOMOJO
Hello Paula and thank you for leaving a review! If the kibble is hard to eat, you can soften it by moistening it. Regarding vegetable fats, our kibble contains organic sunflower oil! We remain at your disposal for any questions.
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Gilly
Rating: 4 out of 5
One of my cats loves them but unfortunately the second one likes them less...
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Response from TOMOJO
Thank you very much Gilly for your message! It is true that cats can be a bit difficult, that is why we recommend making a food transition over about ten days. Do not hesitate to contact us for more information.
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Selwi K.
Rating: 4 out of 5
If you could put less cereals for dogs it would be great for my cat, I will try your kibble tonight, have a nice day Anne
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Response from TOMOJO
Thank you very much Anne for your review and encouragement. Please know that our kibble for dogs and cats are GRAIN-FREE, to facilitate better digestion. Have a very nice day, The mojoteam
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Silvi V.
Rating: 1 out of 5
Delivery too long...
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Response from TOMOJO
Hello Silvi. According to our records, your order placed on Thursday, February 27 arrived on Tuesday, March 3 (after a request for redelivery from you). If you have not received your order, please contact us at our email [email protected]. Thank you!
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Client
Rating: 4 out of 5
Very good product. Tasty, eco-friendly. It would be good to consider larger bags to lower the price.
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Anne
Rating: 1 out of 5
Sorry for this rating but my cat did not want to eat them at all despite all the repeated attempts, tricks, etc. It's a shame because this product deserves to be encouraged given its ecological vision.
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Response from TOMOJO
Thank you very much Anne for your feedback. We take your feedback into account and you will soon be contacted by a member of the mojo team to get more details about your cat's behavior. Have a very nice day.
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Anonyme
Rating: 4 out of 5
The kibble was received well after a few days. The transition to kibble is a bit complicated for my cat but I will continue for several weeks. For now, it is still conclusive!
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Response from TOMOJO
Thank you very much for your feedback. It is true that cats can be difficult when changing their diet. We recommend a dietary transition for your cat of about ten days. If you need more details, we can also send you our transition guide. In any case, a big thank you for joining the mojo adventure!
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Marie P.
Rating: 1 out of 5
Hello to you Tomojo. My two cats have been turning their noses up at the kibble for over two weeks...... Despite my insistence, mixing it with their old kibble is not working at all. What to do???? I await your advice. Thank you in advance Mrs. Bouvard
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Response from TOMOJO
Hello Marie Pierre and thank you for your feedback which we take seriously. We will contact you as soon as possible to better understand the reason for this refusal. Have a very nice day,
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Client
Rating: 4 out of 5
A good alternative for health and the environment!
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Response from TOMOJO
Thank you very much for your review which perfectly summarizes Tomojo!
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Solene G.
Rating: 3 out of 5
I made a mix of old and new kibble and my cat sorts it out, he eats a little of the new but mostly the old. I wait to see if it gets better with habit. In any case, his stools have remained at the same frequency, a bit darker and a bit more fermented. Thank you for this experience, I hope that habit will make things better. Best regards.
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Response from TOMOJO
Thank you very much Solène for your feedback. It is true that cats can be more difficult when there is a change in their diet. We recommend a transition period of 2 weeks. We hope he will eventually be won over!
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Bouche P.
Rating: 4 out of 5
My Bernese mountain dog willingly eats her new kibbles. My cats are more reserved for the moment.
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Response from TOMOJO
Thank you Patricia for this feedback! Cats can sometimes be more difficult than dogs when changing their diet. We recommend making a dietary transition over a few days :) Please feel free to contact us at [email protected] to receive our transition guide by email. Have a nice day!
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Benoit D.
Rating: 4 out of 5
A few issues with the delivery but otherwise my cat immediately adopted these insect kibbles.??
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Response from TOMOJO
Thank you very much Benoit for your feedback, we are delighted to hear that your cat is enjoying our kibbles. We are sorry that you encountered this type of delivery problem with Chronopost services. Delivery to the relay point will arrive very soon!
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Sandrine M.
Rating: 3 out of 5
Just one thing that really bothers me. No label for the composition??
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Response from TOMOJO
Hello Sandrine! Thank you for your feedback. Indeed, on our samples we do not have the space to put the entire composition but it is fully available on our website www.tomojo.co :) Rest assured, it is included on the other packages!
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Bidaud
Rating: 4 out of 5
Pleasantly surprised by the smell of the kibbles. Top notch
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Response from TOMOJO
Thank you very much for your feedback, we hope your furry ball is enjoying it! ;)
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