TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
The transition to Tomojo kibble went well. My cat is quite picky but she adopted them without any problem thanks to a gradual transition to replace her old kibble.
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Response from TOMOJO
One of the best compliments we can receive: that a picky animal loves our kibble ?? You were right to make the dietary transition Pascale, it's an important step for your little one (and her stomach!) to get used to insect protein ??
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Lisa P.
Rating: 5 out of 5
After a small problem during delivery, customer service was very responsive and understanding. I was able to receive a new bag of kibble quickly, and my two cats love them!
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Response from TOMOJO
Thank you Lisa ?? Our customer service is always there to respond as quickly as possible to your requests ??
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Jf B.
Rating: 5 out of 5
At the time stated!
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Response from TOMOJO
Thank you for your feedback JF ??
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Cyndy
Rating: 5 out of 5
My 2 cats loved it, miracle, so Tomojo will be part of my list of products that I order regularly, without wanting a subscription. I mix a cocktail of 3 products each week even if it's not a very good veterinary advice. It works for us. My 3rd one picked up from the street 10 days ago doesn't fuss, as long as there's something in the bowl he goes with the flow! I think it's good to vary protein sources.
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Response from TOMOJO
That's great Cyndy, we are happy to know that your fur babies love our kibble ??
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C L.
Rating: 3 out of 5
I received my package the day after the order, it was super fast! It was well packaged, without any excess, and I appreciated the packaging of the kibble. Unfortunately, after multiple attempts, my puppy did not like them, he sorts them and refuses to eat them.. I had to go back to animal kibble. And given their composition, I understand that they don't have a meat smell, however, I don't think they are appetizing for picky dogs... to my great despair since I would have loved to continue with your brand.
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Response from TOMOJO
Oh no Clémence ?? Sorry that your puppy did not appreciate our kibble, unfortunately they cannot be to everyone's taste. Did you properly carry out the dietary transition? Maybe you just need to give him time to get used to it by mixing it for a while with his old kibble!
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Ophélie S.
Rating: 1 out of 5
My two cats and my dog unfortunately did not like the insect kibble at all... the puppy kibble is also too small for a medium-sized dog (5-month-old husky). I would have tried, too bad. Otherwise, the service offered is very good.
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Response from TOMOJO
Thank you for your feedback Ophélie. Did you properly carry out the dietary transition? It is important because since it is a new protein unknown to your animals, they need time to get used to it, as does their stomach. The transition helps them get used to it.
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Gp
Rating: 1 out of 5
New package not accepted by my cat. He vomits with every intake, even mixed with other food, and now refuses to touch his bowl if there are these kibbles inside. Yet, I have been giving him Tomojo for a long time even though I had reduced the proportion due to the price. New recipe or just my cat changing, I don't know, but it's not working. Too bad.
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Response from TOMOJO
Thank you for your feedback Guillaume, which we do not take lightly. We are sorry that your cat has been sick ?? I hope that the help from our customer service and the solution provided have satisfied you!
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Magali P.
Rating: 5 out of 5
Easy order. Very fast and careful shipping. Quality and innovative products. My only regret, kibble size is too large for my old little dog, otherwise the big chubby loves them!
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Response from TOMOJO
Thank you for taking the time to leave your review Magali! We currently only offer one size of kibble for our dog friends. You can moisten them to make it easier for your little one ??
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Tastet
Rating: 5 out of 5
Fast and efficient delivery. My dog loves it and so do we! Very nice bag design.
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Response from TOMOJO
Thank you François for your kind words, they really make us happy ??
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Sabine M.
Rating: 3 out of 5
Since my cat tasted the pâté, she no longer wants these kibbles... Losing weight, becoming a thief... Despite the TOMOJO kibbles always available; And I still have more than one full bag...
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Response from TOMOJO
Thank you for your feedback Sabine. We are sorry that your cat no longer wants to eat her kibbles, it's strange... A member of the customer service will contact you to try to clarify this!
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Norjudy
Rating: 3 out of 5
Kibbles with a not very appetizing smell for the cat. Mine has more trouble with these kibbles, I have to mix them with others!
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Response from TOMOJO
We actually recommend mixing our kibbles with their old kibbles to get them used to it, that's the principle of dietary transition. It will gradually get them used to it and facilitate adaptation ??
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Pauline C.
Rating: 5 out of 5
The quality of the kibbles, the customer service. My cat is in good health and remains slim despite eating very well, so better health! Thank you Tomojo ~
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Response from TOMOJO
Thank you Pauline! The good health of animals and our planet is our main mission, happy to know that you support it ??
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Jacques
Rating: 5 out of 5
As a cat kibble customer for several years, I have always been very satisfied with the delivery and the website. Regarding the kibbles, my cat immediately adopted them and seems to appreciate them... No complaints to make, I highly recommend to anyone looking for an alternative to meat or fish kibbles (present in minimal quantities and in the form of waste...)
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Response from TOMOJO
Thank you for your feedback Jacques, it makes us extremely happy ?? Glad to know that everything is going well!
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Diane
Rating: 5 out of 5
I have been having my Tomojo kibbles delivered to my home for several years and it's super convenient!
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Response from TOMOJO
Great Diane! Our subscription system allows you to schedule your deliveries, adjust the frequency, pause if you go on vacation, and much more ??
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Marc G.
Rating: 5 out of 5
Being notified of the delivery that passes during the scheduled time slot, I have never had to complain for several years
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Response from TOMOJO
Thank you for your loyalty Marc, we are delighted to have you in the Mojo Team ??
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Nicolas P.
Rating: 1 out of 5
The cats are not eating. I tried for a week, the cats were visibly losing weight. They weren't eating at all. Too bad, I would have liked to give them these kibbles.
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Response from TOMOJO
Thank you for your feedback Nicolas. Thank you for taking the time to leave your opinion Greg. It's harder for some cats to get used to insect protein, this is called neophobia. They categorically refuse to swallow a protein they don't know, that's why the transition plays an important role. We recommend 2 weeks on our site, but depending on the cats, you can make it last longer. If you've tried everything and your cats still aren't eating, it may simply be that our kibbles are not to their taste ??
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Lucie
Rating: 5 out of 5
Super friendly customer service and my cat loves the kibbles :)
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Response from TOMOJO
What more could you ask for? ?? Thank you very much Lucie!
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Jeanne
Rating: 5 out of 5
These kibbles are great and the subscription is very convenient, the new package arrives early enough not to run out! Thank you for your advice and quality!
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Response from TOMOJO
Thank you Jeanne ?? Happy to know that our subscription system and our kibbles please you and your furry friend!
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Christine B.
Rating: 5 out of 5
Very short delivery time and reliable packaging
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Response from TOMOJO
Thank you for taking the time to give us feedback Christine. We remain, of course, at your disposal ??
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Sab S.
Rating: 5 out of 5
Kibbles and treats are very appreciated by our cats. Treats are healthier than those found on some sites or in stores.
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Response from TOMOJO
Feeding your pets with good food while respecting the planet, we couldn't dream of better ?? Thank you Sabrina!
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Clovis
Rating: 5 out of 5
I recommend Tomojo for their quality, efficiency, and clarity! A client for cats and dogs for two years, nothing to say!
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Response from TOMOJO
Thank you very much ?? We do everything to satisfy you and your furry balls ????
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Hervé M.
Rating: 5 out of 5
Our dog literally devours these kibbles. She loves them
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Response from TOMOJO
What great news! We are flattered to have unanimous support from you Hervé ??
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Puce07
Rating: 5 out of 5
Easy, quick order. My dog loves it and my cat just tasted the treats.
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Response from TOMOJO
It's great ?? Let's hope it continues on this path ??
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Delphine B.
Rating: 5 out of 5
The best of the best! Insect treats and kibbles are very appetizing and of very good quality! At L'Écrin de Ninon, we lick our lips! A pure joy to see them enjoy it. The big plus: French manufacturing
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Response from TOMOJO
Thank you very much Delphine, your feedback makes us very happy ?? Glad to know that everyone is enjoying Tomojo!
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Tailamee
Rating: 5 out of 5
No difference for my dog between these kibbles and the meat ones. He loves them!
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Response from TOMOJO
Glad to know that your dog loves his kibbles ?? No difference and besides, it's better for our beautiful planet ??
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Amandine G.
Rating: 5 out of 5
Second purchase! My first dog Maya loved them, and the second one Lalou loves them too and digests them very well! (she is on special sensitive digestion kibble, otherwise she has diarrhea)
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Response from TOMOJO
That's great Amandine! Thank you for your orders ?? Insect protein is indeed highly digestible, glad to know it also suits Lalou ??
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Boeglin B.
Rating: 5 out of 5
A great kindness and beautiful efficiency from Alice...excellent contact
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Response from TOMOJO
Thank you very much Mary ?? Our customer service is at your disposal!
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Maravillas M.
Rating: 5 out of 5
Hello, I wanted to subscribe but I'm not sure I managed to do it during my first order
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Response from TOMOJO
A member of our customer service will contact you to clarify this Maravillas!
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James C.
Rating: 1 out of 5
My dog vomited with the product, I followed all the instructions for the diet change. no big deal it doesn't suit my dog. However, you ask me to return the kibble (no big deal calculation to do) I paid 16 for shipping costs when I was told you would be refunded a total of 34 to tell me in the end. Sorry Mr. we made a mistake on the refund amount? This explains the professionalism with which you read your emails and respond to your customers' concerns... Be a little more focused. When you work it will do you good. I would have preferred to send nothing and donate the packages to a charity. I find that the service tries to do its best, but it's still not it. Elsewhere trying is free and even the shipping costs. A package won't sink your company.
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Response from TOMOJO
I am sorry that your dog did not like our kibble James. It can happen that they are not to everyone's taste, which is why we always recommend starting with just one package, especially if it's the first time your furry friend tries them. When that's the case, and as stated in our legal notices & T&Cs, you are free to return the unopened package(s) within a month, at your expense. We have processed the refund for the received package. I invite you to reread our email exchanges, at no time is it promised that you will be refunded this amount. It's a shame to end on these words James. At Tomojo, we advocate kindness, not only towards our team and customers but towards every person.
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Sophie P.
Rating: 5 out of 5
My very picky dog loved this kibble and gained weight which was difficult before
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Response from TOMOJO
Thank you for your feedback Sophie ?? We are delighted to know that your dog is healthier with our kibble, it's our greatest reward!
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André C.
Rating: 3 out of 5
Hello, After a first satisfactory experience, we received kibble made in factory 53 that our 2 cats frankly rejected. We had to revert to another conventional diet. Our veterinarian, due to an allergy of one of our cats, advised us to return to our insect kibble hence this recent order, but again our cats refuse to eat them (factory 53). We think, given their appearance, that they are overcooked hence the puffiness and smell! We will therefore be forced to look for a new supplier, Tomojo telling us that everything is fine and nothing has changed?
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Response from TOMOJO
Thank you for your update on the situation André, I am sorry that your cats are rejecting their kibble & that they have a different smell and appearance. We take the quality of our products very seriously, which is why we systematically contact the factory if we receive feedback like yours. I just tried to contact you to get more details about the package you received and offer you a solution, which I hope will suit you!
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Franck D.
Rating: 5 out of 5
We really love Tomojo kibble for our cat: quality product, low impact on the planet, great packaging, top delivery and adjustable delivery frequency. And all that for a price I find fair. It's been almost two years since our cat has been eating grain-free kibble and she loves it a lot. And what's nice, and what I hadn't seen at first, is that we can adjust the delivery frequency. We receive an email a few days before shipping to warn us, and if there are still kibble left, well we postpone the delivery date. It's super simple.
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Response from TOMOJO
Your comment really makes us happy Franck, thank you for taking the time to write it ?? Thank you also for your support and trust for 2 years, we hope it will last a long time!
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Lcs
Rating: 5 out of 5
Ecological kibble and very good for the health of my cat
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Response from TOMOJO
That's great Lydie! Indeed, 1kg of insects requires 200 times less water than producing 1kg of chicken and emits 7 times less CO2 than producing 1kg of beef ??
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Hélène
Rating: 5 out of 5
Fast delivery once again. Convenient, the function that allows you to deactivate/reactivate the subscription with one click.
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Response from TOMOJO
We are quite proud of our subscription system: it is free, flexible and works according to your desires and needs ?? Thank you Hélène!
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Morgane
Rating: 5 out of 5
I am satisfied with my first experience with Tomojo kibble. ???? My dog adopted them right away, she seems to like them a lot (even though I must say that she is not very picky to begin with). The kibble is a bit large, my dog weighs 7.5 kg and these are the largest kibble she has ever had. But I think that at least, it allows her to chew them and not gulp them down...????
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Response from TOMOJO
Thank you very much for taking the time to give us your feedback Morgane ?? Happy to welcome you and your dog to the Mojo Team! Our kibble has an anti-glutton effect ?? You can moisten them a bit to make it easier for your little one to eat.
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Paul R.
Rating: 5 out of 5
Very very good product. Website and customer service are responsive and efficient. I highly recommend.
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Response from TOMOJO
Thank you thank you thank you Paul ?? Your compliments go straight to our hearts!
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Claire
Rating: 5 out of 5
Order arrived very quickly but unfortunately my 12-year-old dog refuses to eat your kibble. Too bad
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Response from TOMOJO
Thank you for your feedback Claire. Did you properly carry out the dietary transition? It can sometimes take longer for dogs who have difficulty adjusting to this new protein!
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Abel
Rating: 5 out of 5
Great for the advice
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Response from TOMOJO
Thank you for taking the time to leave us your feedback Abel! Happy to know that our customer service was able to help and advise you ??
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Fiona B.
Rating: 5 out of 5
My cats and dog appreciate the kibble. I like the modular subscription dates... Too bad that PayPal payment is not active for subscriptions. It would be nice to offer measuring cups.
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Response from TOMOJO
A convinced family is a victory for us Fiona, thank you ?? The payment software we use for subscriptions unfortunately cannot be linked to PayPal ??
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Nadege B.
Rating: 3 out of 5
big differences in kibble size, not appreciated by my cat
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Response from TOMOJO
Thank you for your feedback Nadège, which we do not take lightly. I hope our email exchanges have reassured you. We have forwarded your message and photo to our production facility!
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