TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Thank you for your kind feedback Noham! Glad to see that you are satisfied. ??
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Elisa T.
Rating: 1 out of 5
I have never been delivered!!
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Response from TOMOJO
Thank you for your feedback Elisa. Indeed, you were not delivered and your order has been refunded. We are truly sorry for this logistical problem. We still hope to see you again at Tomojo! ??
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Rose
Rating: 5 out of 5
Perfect... ultra-fast shipping. Excellent quality, beautiful presentation of the box. The only downside is no easy opening/closing for the large kibble package. Order to be renewed with closed eyes.
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Response from TOMOJO
Thank you for your lovely feedback Rose. If you are satisfied, we are too! ?? As for the packaging closure, we take it into account! ?? See you very soon.
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Edith
Rating: 5 out of 5
Bug for the delivery but a phone call from you solved everything.
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Response from TOMOJO
Thank you for your feedback. We are happy to have been able to help you Edith. ?? See you soon at Tomojo!
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Anne
Rating: 5 out of 5
Pernelle is delighted with her new kibbles. She is more playful and cuddly and well in her paws. Thank you.
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Response from TOMOJO
A big thank you for your message Anne. We are delighted to know your cat is in great shape. ??
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Sophie G.
Rating: 5 out of 5
My two cats like Tomojo kibbles.
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Response from TOMOJO
That's great Sophie, glad to hear it! ??
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Marina S.
Rating: 5 out of 5
Order processed and delivered very quickly. Very serious. I recommend
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Response from TOMOJO
Thank you for your kind feedback Marina. We are happy to see that you are satisfied! ??
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Marlene
Rating: 5 out of 5
The cat immediately adopted the kibble. Happy with this purchase I will continue to buy it, it will now be the kibble of the house. Respectful packaging and efficient delivery.
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Response from TOMOJO
A big thank you for your message Marlene. If you are happy, we are too! ?? See you very soon at Tomojo!
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Annick F.
Rating: 5 out of 5
Good evening, I appreciated the short delivery times. Good appetite and tolerance of the kibble. TOMOJO meets all the criteria of my approach for respect for the planet. Thank you!!!
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Response from TOMOJO
Thank you for your feedback Annick, it's very kind of you. We are very happy to know that you are delighted! ??
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Damien
Rating: 5 out of 5
The adaptation to the new diet took a little time but now my cat loves his new kibble. Very satisfied.
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Response from TOMOJO
Thank you for your kind message Damien. Indeed, the more time one takes for the dietary transition, the better it is! This is wonderful news. See you very soon at Tomojo ??
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Fanny
Rating: 5 out of 5
Great! Perfect!
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Response from TOMOJO
Thank you for your feedback Fanny and see you soon! :)
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Michael
Rating: 3 out of 5
The food is good and my cat enjoyed it. Sadly the customer service is severely lacking. I needed to cancel my subscription as my cat needed a veterinary diet. For a start the website defaults to French which isn't the easiest thing to get around. Secondly when I tried resetting my password multiple times via multiple devices I got stuck in a loop with the Recapcha picture tool. When I contacted customer support they simply referred me back to the website.
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Response from TOMOJO
Hello Michael, thanks for taking the time to write us a review! We're sorry about the bad experience you had with us :'(. We recently launched our products in the UK and you're right, our French (5 stars) customer service may have some difficulties offering the same service level in the UK. We're on it and action will be taken this summer. We're happy that you loved the kribbles anyway and see you soon!
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Géraldine
Rating: 5 out of 5
We were looking for a very low-allergen diet for our German Shepherd, who is sensitive. We also found with ToMojo an ecological alternative. For now, everything is going well for Bretzel, and she no longer hesitates to eat her portion. Thank you
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Response from TOMOJO
That's great news Géraldine. ?? We are very happy that Bretzel is enjoying herself while thinking of our beautiful planet! ?? See you soon.
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Clare C.
Rating: 5 out of 5
It's a yes from the dogs!!!
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Response from TOMOJO
We are so happy to read you Clare! ?? And we can't wait to see you again! ??
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Laura
Rating: 1 out of 5
Very excited about the image and values of the brand, and convinced by the reviews of a trusted person, I am diving in and buying the product. Unfortunately, my cat had a severe reaction to the kibble, I had to take him urgently to the vet where he had to spend the night. Blood tests and the specialist's analysis showed that some of the ingredients in Tomojo's food were very harmful to our animals...
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Response from TOMOJO
Hello Laura, we are very concerned about your feedback and we apologize for this unfortunate experience. A team member will contact you to learn more and help us better understand your cat's reaction. We would also be interested in contacting your veterinarian to learn more; we have no "harmful" ingredients in our composition and are therefore curious about the result of this analysis.
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Adrien M.
Rating: 5 out of 5
It's been at least a year since my dog switched to Tomojo kibble, he is doing very well, still eats it with appetite, and is stable on the scale. I am very satisfied.
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Response from TOMOJO
This is great news Adrien! We can only be delighted! We can't wait to see you again! ??
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Fiona B.
Rating: 5 out of 5
The cats seem happy. No difficulties in adopting them. The delivery is very very efficient.
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Response from TOMOJO
A big thank you for your feedback! Happy to see that you appreciate our kibbles! ??
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Ee
Rating: 5 out of 5
Our cats love them! Fast and efficient delivery
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Response from TOMOJO
Thank you very much for your message, we are delighted to read you! ??
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Vaslin
Rating: 5 out of 5
Quality and eco-friendly kibbles. And my dog Limbo loves them!!
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Response from TOMOJO
Thank you very much for your feedback! And yes, quality kibble is good, but if it's good for our beautiful planet, that's even better! ??
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Yana
Rating: 5 out of 5
Excellent responsible kibbles for dogs. Muscular and happy hunting dog, never refusing his meal. It smells less like a wild animal in the house since the kibbles are no longer made from classic meat. We are very happy.
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Response from TOMOJO
Thank you for your kind message. That's great news! We can't wait to see you again at Tomojo! ??
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Ludmilla
Rating: 5 out of 5
For our royal bourbon who tended to have a difficult transit, Tomojo seems to suit him perfectly! Our two dogs eat them without hesitation. I can't wait to receive the treats!
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Response from TOMOJO
Thank you for your message Ludmilla! We are very happy to hear from you and to see that your pups are enjoying themselves!
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Sylvie P.
Rating: 5 out of 5
My very picky cat accepted them well!!
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Response from TOMOJO
That's great Sylvie! Thank you for your feedback, we are delighted to hear from you. ?? See you very soon!
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Pierre G.
Rating: 5 out of 5
Fast delivery, fair price, my dog is a fan of the kibbles.
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Response from TOMOJO
Thank you very much for your message Pierre! We can only be delighted by your feedback! We look forward to seeing you again.
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Alexandre M.
Rating: 5 out of 5
I decided to let my two cats try the insect kibbles, very nutritious, this food has just been recently authorized in Europe for humans. Initially, it is better to mix them with conventional kibbles to gradually introduce them. The delivery is fast, the only issue concerns the carrier who does not seem to understand the difference between a billing address different from the delivery address. And we cannot validate the destination change form on their site, even though all fields are filled out correctly. Obviously, this does not affect the quality of the product, but I have reported this anomaly to the supplier.
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Response from TOMOJO
A big thank you for your feedback Alexandre. ?? We are delighted to collaborate with you and to see that our kibbles please you! Our apologies for this delivery issue. We look forward to seeing you again at Tomojo! ??
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Corinne C.
Rating: 5 out of 5
Excellent, my cats love it
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Response from TOMOJO
That's great Corinne! Very happy to know that your kitties are enjoying themselves! See you very soon at Tomojo.??
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Marine M.
Rating: 5 out of 5
Happy to have found eco-friendly kibbles that respect my values and my cat's health. I contacted my veterinarian who discovered your kibbles and found them to be of very good quality. He is now following his first TOMOJO cat. Thank you.
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Response from TOMOJO
Thank you for your feedback Marine. Indeed, finding quality kibble for your cat is good, but if it's eco-friendly, that's even better! ????
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M. T.
Rating: 5 out of 5
Impeccable sales site, delivered quickly and above all my cat loves this kibble, more than the previous ones, in fact. Adopted!
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Response from TOMOJO
Thank you very much for this nice message Adrien! We are happy to read from you and see that your cat is enjoying himself. We can't wait to see you again. ??
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Cat
Rating: 5 out of 5
My two cats had no problem adapting to this new kibble.
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Response from TOMOJO
Thank you for your kind message! We are delighted to see your happy cats! See you very soon. ??
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Sofia E.
Rating: 1 out of 5
I made a transition over two weeks but the day my cat only had this kibble in her bowl, she just vomited it. Not very eager to try again.
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Response from TOMOJO
Thank you Sofia for your feedback. We are really sorry to read this. Indeed, some cats can be more sensitive than others. We therefore advise you to extend your dietary transition over 1 to 2 weeks. Go gradually, your kitty will surely get used to it better. Please keep us updated on the progress of the situation. Have a nice day! ??
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Ghislaine
Rating: 3 out of 5
Hello, From a taste perspective, my dog appreciates it, I tested several kibbles from different brands, and he went for the 'Tomojo' without hesitation. However, on your site, it is noted 'dog from 5kgs' so I contacted your company, and the person told me it was also suitable for dogs of lower weight. So why is this not specified on the site? My dog weighs just over two kilos, and despite my wish to subscribe, I won't be able to benefit from a reserved rate because my dog doesn't consume two kilos of kibble per month! The paper bag is very good for packaging and preserving the kibble, however, once it is opened, it becomes complicated to close it hermetically even with a clip. Here is my feedback, oh I almost forgot my dog also appreciates the treats. Have a nice day.
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Response from TOMOJO
Thank you for your feedback Ghislaine. Don't worry, your dog can indeed eat our kibble. Our website has not yet been updated. If your dog weighs a little more than 2kg, its daily ration should be between 100g and 120g. Regarding your subscription, you will receive an email with a video explaining how to choose the frequency of kibble delivery. See you very soon at Tomojo!
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Moreau D.
Rating: 5 out of 5
Everything is perfect! 1 The notice for the dietary transition is easy to follow and shows great pedagogy. 2 Our cat loves the kibble 3 The delivery is super fast and yet.... our address is not easy to find Just a big thank you
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Response from TOMOJO
We are happy to hear from you Damien, thank you for your message. If you are happy, we are too! We look forward to seeing you at Tomojo! ??
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Mala
Rating: 1 out of 5
My cat is seriously ill after eating this kibble for two months. We had talked about this kibble to friends, who tried it for their own cat, and that one no longer eats, we warned them of our misadventure and they are going back in time and returning to their old kibble. I do not recommend anyone to experience this, we take our cat to the vet every day but his condition remains reserved.
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Response from TOMOJO
We are truly sorry to read this, Mala. Can you give us more information about your cat? Don't forget that a veterinarian is available for subscribed clients and can give you good advice! Feel free to leave us your contact details so we can reach out and discuss this with you. Again, we are sorry to hear this, and we sincerely hope that your cat is doing better.
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Legally B.
Rating: 5 out of 5
The cat loves them a lot, the veterinarian approves! What more can I say?
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Response from TOMOJO
Thank you very much for your feedback Brune. Happy to see you satisfied with our kibbles! ??
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Guillemin F.
Rating: 5 out of 5
Satisfied with the little treats for my cat.
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Response from TOMOJO
It's great that your cat is enjoying Guillemin!?? Thank you for your message and see you soon!
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Laurène
Rating: 5 out of 5
Fast delivery, kibble appreciated immediately and customer service close to answer questions!
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Response from TOMOJO
Thank you for your kind feedback Laurène! It's always a pleasure to read you! We look forward to seeing you again at Tomojo!??
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Jared M.
Rating: 5 out of 5
Easy to use service even with language barrier and my dog ADORES this food! It's also cheaper than any of our previous options for him. Added bonus - significantly less gas from said dog. Winning all round!!
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Cloée L.
Rating: 5 out of 5
very good kibble to recommend my cats since he eats it more than food allergies
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Response from TOMOJO
Thank you for your great message Cloée! It's awesome that your kitties no longer have allergies! We can't wait to see you again! See you very soon! ??
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Nate
Rating: 5 out of 5
My cat loves these kibbles so much that he doesn't want to hear about the meat ones anymore. My wallet prefers them too!
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Response from TOMOJO
Haha that's great news Nate! We are always happy to see that your cat friends are enjoying themselves! ?? And I also think the planet will thank you! ??
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Gaëlle P.
Rating: 3 out of 5
Very nice box, the packaging is perfect but my cat didn't like it at all, but I find the concept very good.
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Response from TOMOJO
Thank you Gaëlle for your kind feedback, but don't lose hope! Some cats are more difficult than others. You should try mixing some Tomojo kibble with your cat's old kibble and gradually add more Tomojo! Don't hesitate to keep us updated on the progress of the situation! ??
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Chantal G.
Rating: 5 out of 5
I am eagerly waiting for the cat kibbles, when will they be available?
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Response from TOMOJO
Thank you for your feedback Chantal. Your kibbles should arrive soon! ??
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